First and foremost, I wanna give a big shout out to Liz, the manager at nut factory that's on 92nd and Broadway because the fact My Son had purchased it for me on 23rd St. I'm not too sure what avenue that was on and we got some old Dubai chocolate that was expired so Liz not only exchange them, but she also gave me an extra bar of the macho Dubai chocolate she upgraded that for me and two Dubai cookies so with that being said, I must give a big shout out to Liz and I I'm definitely a HAPPY customer for sure. PS that's what you call real Customer Service because once you make sure your customers are happy then your business will definitely flourish. It doesn't matter if there's a chain bad reviews goes far just like good reviews and that's why I want to give a shout out to her because that's exactly what you call a "really good manager", indeed, by resolving the issue by making sure that the customer is alway happy at all times Thanks again Liz God bless. read more

I usually would not go out of my way to buy nuts however, we passed by to purchase some waters and I decided why not. Picked up a box of honey cashews for abt $13 is pretty much the most expensive box of nuts I've ever bought. Lol it was good but I wouldn't buy again for that price. read more

Nuts Factory - Specialty Food Near Me - New York, New York

Biggest selection of nuts ever! And also a big selection of chocolate covered nuts. Nuts covered in dark chocolate are the healthiest. I also like the Dubai Chocolate Strawberry Cup and the Dubai Chocolate Bar. Dubai chocolate is expensive anywhere, but the prices here are reasonable. read more

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I heard that Nuts Factory now carried the viral Dubai pistachio chocolate bars awhile back. So when I found myself walking by, I figured I had to stop in just to see if they had any in stock. Lucky for me, they did (which makes me wonder if the frenzy for them is dying down a bit.) Either way, I was excited to get my hands on one and find out if they were worth the hype. To be honest, I don't think I had ever actually walked into any of the Nuts Factory locations ever before this one so I was legit pretty impressed by the range of products they carry. I could have a had a lot of fun in there exploring, but I was on a mission and didn't have much time. The transaction was pretty straight forward. I asked if they had any. They did. The person working the register was kind enough to offer to get one from the fridge for me so that it was cool and fresh. I appreciated that. But silly me, I wanted to savor the experience so I threw it in my bag for a later time when I would be able to share it with others. That moment came and went, so when I finally got a chance to try a piece back in my hotel room the pistachio cream was kind of bleeding out of it, all gooey and messy. I guess that's why they sell it in a plastic container because despite it not being a warm day, the pistachio cream seems to loosen up and become quite messy. However, I don't think that really changed the overall essence of it. The chocolate itself was rich and luxurious and the pistachio cream with the crisp pastry flakes throughout made it quite a delicious bite. (And for $20 a bar, it better!) But overall, it was a simple it and out that let me see the cool little range of snacks and products in there. Service was pretty standard, but no real complaints from me! read more

Nuts Factory - Dubai pistachio chocolate bar - Specialty Food Near Me - New York, New York

Went in to try the viral Dubai chocolate. I tried the matcha Dubai chocolate bar. It was really decadent and also very very good. It was also really pricey for a chocolate bar. But for a once in a while treat it's worth it. I liked this version with matcha. They have a ton of nuts and dried fruits. Also different versions of Turkish delight. read more

Nuts Factory - Specialty Food Near Me - New York, New York

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I've never heard of nuts factory until they broadcast about selling the viral Dubai chocolate. So I decided to step in, they sell a variety of nuts per pound. You can picky any you want any type of nuts chocolate and put it in the bag together for purchase. I saw empty boxes of advertise Dubai chocolate but nothing inside. So I asked the lady if they sell it as it was advertised and she said yes in the front cashier. The lady took it out from the fridge and told me that will be $20 plus taxes. I was stunned and shock. I had never purchase an expensive chocolate bar before. To my excitement this better be good. I opened it up and the chocolate was hard and the stuffing inside was hard too. So I thought it needed to be left outside for a bit to not taste as hard. After a while it does taste a bit better love the pistachio flavor and the chocolate but won't buy again due to the high price. read more

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Stellar customer care, with a welcoming good energy that literally calmed me down from a CraCra train ride in my BIG Metropolitan City . I had just exited the "1" train on 79th & Bway, for a ride home that should have been (let me be fair in saying...) at least 45-1 hour commute. NOT Ok, I'm a spoiled UWS "trap-hanger" commuter (Google if the term is confusing). I totally miss working in NJ, but realistically there was a delay in getting home from work; that's becoming the norm for sure. OMG‼ It should take me 30-45 minutes to get home. Oh No...that's just too much to ask the MTA! When a northbound train from Bklyn, is express, is forced to go local, turn back around and head to Bklyn; when the last stop is 96th? I decided to calm my energy down...walk home along Bway going north; and was pulled inside Nuts Factory store...because I felt the LOVE calling me inside the store. I was absolutely right and glad I did. The BEST decision I made for MeThe two staffers smiled as an entered, Stephanie & Zykara as I was immediately focused on. Zykara asked if I was looking for anything special, and I told her Cinnamon coated pecans, with a hint of sugar. Wow! She waked me over to a beautiful display, a plethora of pecans with a lovely variety of flavors. My smile was a permanent reflection of my Joy returning to my face, spirit and body language. THANKS NUTS FACTORY for your outstanding customer care towards me. You both ROCKED read more

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Amazing nuts, sour candies and dried fruit. Beats anything store bought. Nuts roasted freshly on site without oil. Fruit is so fresh. Love it! read more

Nuts Factory - Specialty Food Near Me - New York, New York

We decided to check out this spot for some snacks. They do let you try one piece of items you are interested in, so we got to try some random items. We ended up grabbing the pistachio covered hazelnut, dark chocolate covered almonds, spicy rice snack, candied hazelnut, natural mangoes. The spicy rice snacks seem less yummy after eating a few more pieces. The candied hazelnuts lost its pizzaz after a few as well. The rest of the items are good bite for bite. read more

Nuts Factory - a variety of nuts for sale - Specialty Food Near Me - New York, New York

Great location for a variety of Middle Eastern Treats. Location was very clean and the staff was extremely helpful read more

We used to live in the neighborhood and came back into the city for a visit and to celebrate my sister's birthday. We went for a night walk and stumbled upon Nuts Factory which wasnt here before COVID to our knowledge. It was a pleasant surprise. They offer candy, teas, and an assortment of dried fruit and nuts. We tried the dried kiwi which was quite delicious. read more

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The nuts are fantastic, but I was especially impressed with how nice all the staff were. So beyond sweet and helpful and patient. I will continue to support Nuts Factory because they clearly take great care in hiring extraordinarily sweet people. read more

Very good chocolate bar, very pricey but was a different experience. Next time we will try the Dubai Strawberry cup. read more

Nuts Factory - Dubai Chocolate - Specialty Food Near Me - New York, New York

On a whim in the passage of my travels in Upper West Side, Manhattan, NYC on a rainy September Monday evening I decided to give this business the o' college try. I agree with previous Yelpers' of non-existential customer service as my primary reason for this three star review. This business do NOT acknowledge customers with any greeting as the staff appears stolid and very apathetic but methodical doing the work of re-stocking, cleaning and cashiering customers for check-out. The staff chatted amongst themselves all the while doing their jobs to sell the product, but that does not include providing service. I felt invisible and unwelcomed during my entire time freely browsing walking and viewing various nuts/ candy/ chocolate product. I wholeheartedly agree with previous Yelpers and feeling invisible, unacknowledged without any greeting or the standard "Can I help you?" was also my entire shopping experience. I am a pink and white collar worker working in the service industry for more than a decade as this staff requires extensive customer service training by a third party consultant. I decided on dried reduced sugar ginger for 0.62 lbs. at $9.98 per pound. Whoa, this is highway robbery at $9.98 per pound!! Excessively overpriced. The cashier Feona took my money and nearly robbed (aka scammed) me of my change for a measly $0.01 which the woman took from the gratuity jar. This business name aligns with its employees' stolid and apathetic wayward behavior for being nuts. It was a very despondent and utterly dispirited for a ineffectual experience. read more

Nuts Factory - a variety of packaged goods in a store - Specialty Food Near Me - New York, New York

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Scam Pricing and Rude Staff - Stay Away I had a terrible experience here and want to warn others. The wall clearly listed the Dubai chocolate bar at $18.99, so we decided to buy it. At checkout, they asked if we wanted to sign up for a membership to get a 20% discount. We agreed, thinking it would be 20% off the $18.99 price. But when I looked at the register, the price showed $24.69, not $18.99. When I questioned the price discrepancy, the staff became defensive and rude, offering no real explanation. After I had already given them all my personal information to sign up, they threatened to not give me the discount at all and insisted on charging the full $24.69. Then they claimed the Dubai chocolate bar was exempt from the discount, even though they offered us the discount specifically for that item. None of it made sense. It felt incredibly shady and manipulative--like a bait-and-switch scheme. Bottom line: false advertising, rude customer service, and a complete lack of integrity. Don't waste your time or money here. read more

Well lit and well organized store They had a 5% discount if you bring your own container The staff didn't seem too happy/excited to be working here though read more

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We went in to grab a snack and were stunned by the prices in here... we also had a bit of a rude experience with the staff, but other locations I have not had the same issue. Our nuts we purchased were delicious, but this feels much more like a luxury item than somewhere I'd regularly visit. read more

I just stumbled upon this new place and it's awesome! So many options, well marked, and available to taste everything. I walked in just to see and walked out with 5 bags of stuff because it was all so good! Really cool, unique nuts, candies, teas and more. read more

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I wish they had locations in other cities. The selection of nuts is amazing- any flavor you can dream up- they sell. I prefer to put together gift samplers - you get more bang for your buck and can select exactly what you want. read more

Not good. Bought a tin of figs that cost a fortune and they were sour. Terrible. And I'm too far away to bring them back. As far as I'm concerned it was a wasted and very expensive purchase. read more

A woman just walked in with two very large dogs. One starts licking a display. Not one staff member says a word so I ask the cashier if they allow dogs and she shrugs and says, "I guess so." This is a clear health code violation. There seems to be zero management here at any time. Always one or two very young employees who just don't care about anything. No need to return. read more

I would have given this place 4 stars at least , however in the last week they completely changed the recipe on their Dubai chocolate . Before , you used to taste the freshness of the pistachio filling now it's overly processed to the point that it tastes like a cheap candy bar . Go back to last weeks batch . read more

The service was extremely rude to both customers and other employees! They overcharged me for products and when I brought it to their attention I was meet with arrogance! read more

Great assortment of KOSHER nuts, dried fruits, pastries, challahs and candies. Manageable prices. Brightly lit store good for browsing. Most of the dessert pastries have interesting fillings but a boring baked part. read more

There is no customer services at all at this place, no one greeted us. Feeling unwelcome, cashiers are chatting to each other all time during our entire shopping experience. read more

I love the selection but the turn over rate of employees and the poor customer service makes it an unpleasant experience.

From the very pleasant help to all the fresh and delicious goods I can't say enough about it!

Great selection ! Turkish pistachios not always fresh....................................................... ........

This UWS Broadway location of Nuts Factory is the shining star. Great nuts teas candies etc but frankly, you can get those at all the locations. What is unique about the Broadway store is "Leo" who is the impeccable, best ambassador for the franchise. His "can-do" professionalism is contagious. Unfailingly he is buzzing around the store roasting nuts, checking product, cleaning the premises, or handling the register. He attends to and anticipates customers needs and desires - he knows my favorites and encourages to try new items. I've also watched him guiding and encouraging his coworkers so they work like clockwork together keeping the store in tip-top shape. Leo and his current team exude a genuinely happy, supremely professional attitude that lights up the store and lifts my spirits whenever I go (and I am a VERY VERY regular devotee). The staff at the other stores can't hold a candle and so I will go out of my way to get to Broadway. Leo and his team MAKE the store a special place that earns customer loyalty. read more