Amazing cookies! Such good flavors. I couldn't wait to take a photo before I snuck a bite of some of them hahah. If you're a dessert lover, you will definitely like these cookies! read more

Crumbl - Upper East Side - Bakeries Near Me - New York, New York

Food was raw Service was amazing But took sooo long I hated it It tasted like a handful of sugar Like disgusting It looks like a disease read more

Crumbl - Upper East Side - This is what my cookies looks like, but Eminem rock hard. - Bakeries Near Me - New York, New York

mid cookies, i hear that you should heat them up before eating maybe thats where I went wrong. Either way, it's a one and done kind of thing. Insomnia has better cookies read more

Cute little bakery when you walk in, you can smell the deliciousness. I couldn't help it get a cookie. read more

Crumbl - Upper East Side - Bakeries Near Me - New York, New York

Yummg cookies. It was kind of a slow wait time but no worries. the store smelt reallyyyy good. Delicious. Very convenient. I would go back.

I did reach out to corporate...because I didn't take a picture of the cookie, they can't help me....insane::: this is their response: IF HOU HAVE ANY ISSUE AT THIS STORE DONT FORGET TO TAKE A PHOTO ...it was literally my first time in and will be my last... read more

Crumbl - Upper East Side - Bakeries Near Me - New York, New York

Lol not sure why there is a perpetually long line at every single crumbl location in the city. I got the chocolate chip cookie and it was nice and pleasant to eat, just like all chocolate chip cookies. Service was at least fast. Ambiance was looking out into a long long line of folks. read more

Crumbl - Upper East Side - Chocolate chip cookie - Bakeries Near Me - New York, New York

You can't miss with crumbl. lol I was greeted by everyone and one of the employees helped me with my birthday coupon. He also recommended a very delicious cookie. I'll be back. read more

I can't really complain about most things surrounding Crumbl. Great, happy staff. Is it overhyped, sure. Is it worth the hype I think it is warranted. The cookies are moist, clever flavors and comes out freshly made. The kiosk ordering system is super simple and user friendly. My only issue is that is remarkably overpriced. Cant get behind the sticker price only thing stopping it from being a 5. read more

Crumbl - Upper East Side - Bakeries Near Me - New York, New York

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THE MOST DISGUSTING COOKIES I HAVE EVER TASTED! They reminded me of the kind of basic, chemical-tasting cookies you can pick up in a Walmart bakery section. My impression is that Crumbl's hype comes largely from kids and teens being drawn to the weekly rotating, viral-looking menu rather than to genuinely good quality. I was also shocked by how high the calories were across most of the menu. I came specifically to try the Andes Mint Brownie because I love mint chocolate, and it's usually only widely available around St. Patrick's Day or Christmas. I decided to try Crumbl after joking with a coworker about the recent trend of CEOs posting videos of themselves sampling their own products. He mentioned seeing a clip where the Crumbl CEO didn't even seem to enjoy what he was eating. I couldn't find the video afterward, but I told him I'd try Crumbl myself after work and report back. What frustrated me most was the ordering setup. I was not allowed to buy just one small cookie. Instead, I had to choose between one very large cookie at 1,000+ calories, roughly the caloric equivalent of two meals, or buying three smaller cookies. That felt excessive and unnecessary. I added a chocolate chip and a dark chocolate cookie because they were the lowest-calorie options at 190 calories each, but even then the whole experience felt designed to push customers into buying more than they may want. The cashier even encouraged me to get three of the same cookie instead, but the idea of spending 1,200+ calories on one flavor alone was unappealing, especially when I simply wanted to try it first. I understand that was likely store policy and not his fault, but it reinforced the sense that the business model is more about maximizing sales than giving customers flexibility. I also ended up spending over $14 for just three cookies, which felt like a complete rip-off. Since any three cookies cost the same, the pricing almost encourages people to choose the biggest, highest-calorie items just to feel like they are getting their money's worth. It makes little sense that a 400+ calorie specialty brownie costs the same as a 190-calorie standard cookie. Compared with places like Insomnia Cookies or even Subway, where you can simply buy one cookie, Crumbl's setup felt restrictive. At least those places allow customers to make a smaller purchase without being forced into an oversized order, general health considerations be damned. I also found it disappointing that there were no vegan, gluten-free, or other more health-conscious options available when I visited. For a brand this popular, it seems odd not to consistently offer at least one inclusive option. I've had healthy vegan cookies far better than anything I tried at Crumbl combined. Unhealthy food is not inherently tastier. Overall, I found the menu nutritionally excessive, the product quality underwhelming, and the business model somewhat predatory in how it markets oversized, sugary desserts in a culture already struggling with diet-related health issues. It feels especially predatory toward uninformed kids and teens who may not connect eating a 1,000-calorie Lucky Charms or Fruity Pebbles cookie with why they later feel sluggish and unwell. This is exactly why government regulation of the food industry is needed: this kind of predation is likely economically rewarded unless someone steps in to check it. The cashier was personable and is the only reason I'm giving 1 star instead of zero. That, and Yelp not allowing zero-star ratings. I'll reconsider my rating when the CEO posts a full video of himself happily eating and finishing an entire large cookie, or three "mini-sized" ones, in one sitting. read more

Ordered the smore cookie to take advantage of my birthday reward. There was a line out the door again when I came in the middle of the afternoon on a weekday. There was an employee managing the line outside, directed traffic and helped open the door. Once you get tin, there were 2-3 tablet kiosks you order from. Was disappointing there wasn't anyone to help you with the tablet ordering process. I had issues scanning my app QR to claim my reward but no one was around to help so I struggled but eventually figured it out. My cookie was ready about 30 seconds after placing the order. It was a bit cramped standing around waiting for your order because as you leave the kiosk, they bring the next batch of customers in. The packaging was nice and the cookie was good. They did run out of the pumpkin which was a bit disappointing since you'd expect seasonal flavors to be available. Wish there was a Crumbl more in the midtown area. read more

Crumbl - Upper East Side - Smore cookie - Bakeries Near Me - New York, New York

The desserts are really just trendy. The taste of the items were dry, bland and forgettable. I will never spend another dime at Crumbl. Not only was the line long, the wait time was ridiculous to receive an order, but the taste was horrible. My son wanted to try a variety. He got a couple of cookies: French toast, original sugar, churro and a cookies and cream cake that was absolutely disgusting. I say disgusting because everything tasted doughy, undercooked and just bland. However, the look of every item was cute and detailed. read more

Ordered: Tres Leches Cake (~$6) Aya's take: I love Tres Leches so when I heard Crumbl had it as one of the weekly flavors, I had to try it! The vanilla cake was light and fluffy vanilla cake and it was sufficiently moist! I didn't care for the whipped cream topping and it was actually a bit too much for my liking. It honestly just tasted sugary; I couldn't really taste the evaporated milk or condensed milk which should be 2/3 key ingredients here. Good try but I wouldn't get it again. read more

Crumbl - Upper East Side - Tres Leches Cake (~$6) - Bakeries Near Me - New York, New York

I just don't get the hype. The cookies were dry and overly sweet. Will not be returning read more

Crumbl - Upper East Side - Bakeries Near Me - New York, New York

I have mixed feelings about Crumbl. I love the size and uniqueness of their cookies, but hate that the flavors are so limited and sell out fast. Luckily, for my birthday (Libra Queen, yeaaah!), I was gifted the double fudge brownies, chocolate chip, and peanut butter cookies. All baked fresh and absolutely delicious! While I didn't have to deal with their customer service, which I hear isn't great, I really enjoyed my treats. Crumbl knows how to deliver on taste, even if their selection can be frustrating. read more

Curiosity got the best of me, and I just had to see what all the hype was about! I picked up a double fudge cookie and was astonished by how thick it was. Highly recommended! The cookie was deliciously moist, and the fudge was incredible. The shop itself is quite small, so I suggest ordering through the app for a quick and easy pickup without the wait. read more

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I was Very delighted to experience polite employees, clean estaishment, fast service and good tasting cookies

Yum love their cookies so much The variety of cookies is amazing. Eat here all the time. read more

I am underwhelmed by my experience with Crumbl. I heard about it when a colleague ordered some cookies for a celebration and I had a tiny taste since they were leftover from the day before. I thought, ok, I would try a big cookie. Finally, I walked past it on my way to a meeting and it was busy in there so I wondered what the hype was about. I ordered from a kiosk and only got the chocolate chip and the chocolate cake batter. The cookies are really big! ($5.50 with tax) and they are packaged separately - I didn't know they were, otherwise I would have asked them to be put together to reduce single-use waste. In any case, I ate the chocolate chip cookie as I was walking. It was very gooey which is delicious but nothing special. I wouldn't come back. When I was ordering on the kiosk, I did see an allergen statement - so if you have any peanut/tree nut allergies, do not order from here. Not worth the risk! read more

I ordered cookies from Crumbl, and they delivered completely smooshed. After two weeks of emailing back and forth with photos the management refused any refund or compensation. Horrible customer service and zero accountability. I won't be back. Also they don't offer the Birthday (free cookie) anymore. read more

Crumble Cookies didn't come across very well in my opinion. I saw a lot of great flavors online and when I got there the choices were limited to the daily 6 flavors. Not even a peanut butter cookie. Maybe if you live nearby and can check the offerings daily you can enjoy your favorite flavor now and then! I was also disappointed to learn I couldn't purchase a miniature version. I was told those are for catering only! I found the employees to be rather standoffish. I was not greeted or smiled at plus never asked if I needed help or had questions. No thanks, I'll stick to LeVain, the best cookies in NYC. I might check the flavor of the day if I'm nearby. I'm definitely not going out of my way to visit their locations. read more

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Super fun and unique cookie experience. You can order at the kiosk and they get your order prepared quickly and they are super nice. I woofed down my delicious cookies and forgot to take the picture :(. It's also very clean and they have an A rating! read more

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Not sure what all the race is and I may be the only person who's not a fan, but i have an issue with ordering something thats not cooked thoroughly and is supposed to be that way. Super long line, but it moves quickly. Place your order on the tablet at the back of the store and move to the front until they call your name. The cookies are made fresh and as you watch them being baked all you smell is the sweetness of delicious warm cookies. All you can think of is how great this treat is going to be....by the time you get your pink box, your mouth is watering and you cant wait to open it. A warm fresh cookie ... but the first bite was way too sweet for me. The inside inside was also too chewy and undercooked for my liking. Almost felt like it needed a few more minutes to cook. So many choices in NY, ill pass on this one. read more

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We ordered online and it took an hour for the order to be ready. The line was just as bad out the door down the block. It smells DIVINE inside!! So good! Once you order online you get a time to report back to the restaurant . Please remember to click I'm here so that they can prepare your order. The cookies are massive. My very first time trying it... I'm not a fan of the taste but you do get your money's worth based on the size of the cookie! I tried the pink velvet, confetti and chocolate chip. Not my favorite taste wise . Worth trying for the hype read more

Came here because I heard the cookies were the best thing out . My daughter did not enjoy the cookies and cream and cookie dough cookies . I think the chocolate chip cookie was pretty good. (Only cookie I ate) Customer service was great. read more

Crumbl - Upper East Side - Chocolate chip ,cream and cookie dough cookies - Bakeries Near Me - New York, New York

Crumbl is/was cool. I've given them a lot of my $$$ especially this UES location. I just got off of a long 12 hour shift in the hospital & took a walk to redeem my Free Cookie coupon that expires tomorrow 11/5/24, hoping it would brighten up the rough day I had. When I walked in this shop about 15 minutes before they closed, they said "we're not taking t-mobile orders anymore." So, they committed false advertisement unfortunately. Unless this employee had neurological conditions or cognitive deficits, the promotion clearly says "Expires by 11/5/24." They still had plenty of Cookies and were preparing to make more while also fulfilling walk-in and mobile orders. I have had excellent service at this location in the past, but now I am just disappointed. I'm going to stick to Levain's whose choc chip I prefer over Crumbl's. Really unhappy with the decline in service at this place. Hope they don't continue to provide fake promotions and terrible customer service. read more

Crumbl - Upper East Side - Bakeries Near Me - New York, New York

Walked by crumbl the other day and noticed there was almost no line outside their store so I decided to give it a try and see what the hype was all about. The ordering was very easy and I just ordered it on a kiosk. I tried one of their flavors of the week which was the Oreo birthday cake. The cookie came out a slightly warm and it was huge! The flavor of the cookie was pretty good and I like how it was not too sweet. It was definitely decadent though so I will recommend sharing it with someone else! Overall, the cookie was decent but I'm not sure if it was special enough for me to come back. read more

Crumbl - Upper East Side - Bakeries Near Me - New York, New York

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Y'all why are people out here hyping these up. Genuinely I am asking where did this hype come from. I was walking toward 59th and saw this Crumbl-- I'd never had a Crumbl cookie before but had heard all about them so I decided to go in and grab one just to try it. Tell me how this place gets away with selling underbaked and underwhelming cookies. I ordered just one chocolate chip cookie just to try the classic, ya know? The outside is crunchy, but the inside is literal cookie dough. I felt like I was eating cookie dough. I get the want to make your cookie gooey, but THIS was not gooey; this is an infection waiting to happen. This cookie was also way too sweet, likely because from what I can tell they only used milk chocolate chips and not a mix of milk/semi sweet/dark. Milk chocolate is actually my least favorite type of chocolate to have in a cookie so it was truly just Ls all around for this cookie. This cookie was also $5, and it was in no way worth $5. It has some height, but not enough to justify a $5 price tag, especially with the subpar taste. I'd much rather spend my money on two insomnia cookies or a slightly cheaper cookie from chip city. I realize I wasn't able to try their special flavors, but if you can't get the chocolate chip right, is it even worth trying the rest? read more

Crumbl - Upper East Side - Chocolate Chip Cookie - Bakeries Near Me - New York, New York

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Pros Pretty box packaging Convenient Upper East side location Small bakery Fast service Friendly staff Decent cookies Sells ice cream Sells standard beverage Unique flavor cookies Self service/self pay Cons No inside seating No outdoor seating No cash Unsure of garnish on cookie read more

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Always heard mixed reviews on crumble and the cookies flavors. Wanted to gain visit myself to get my own view point. You could tell this is a very common locations because the lines was extremely long. But moved quickly and efficiently. Super clean, spacious and organized. Bonus for any food establishment. Staff was very attentive and moved quickly. Overall my reviews on the cookies I purchase on 02/14/23 Milk Chocolate chip 10/10 M&Ms Candies Valentine 9/10 Confetti Valentine 9/10 Chocolate covered strawberry 7/10 Chocolate Carmel 8/10 New York Cheesecake 10/10 Overall the cookies are a huge serving size and tasteful. read more

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Very consistent with every other crumble I go to. The cookies are always amazing. 10/10 would always recommend

Glad to welcome this up-and-coming spot to the upper east side. These cookies remind me of a blend of what insomnia cookies could be in this day and age and what's so great about the warm, dense and large cookies of chip city. The Oreo one is clearly the most popular because it was the one that was sold out by the time I got there around 8 PM. You may have to give them some time to make a new batch if you really want it. I got a sampler of the rest of the flavors, and my favorite one was actually the raspberry one that is reminiscent of a Linzer tart as it was beautifully sweet, but not saccharine. These cookies will be warm, fresh and soft. Are they better than Levain or chip city? I don't think so but they're definitely worth a try. read more

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If you are someone who likes raw cookie dough or those super soft cookies with the sprinkles and frosting from Walmart, you will like these. Unfortunately the cookie I got here was pale with none of the caramelization that is the signature flavor of a well baked chocolate chip cookie dough. When I bit into it the first flavor that I got was raw flour lmao, which was unfortunate. The staff was extremely kind and patient with the difficult customers they faced before me in line, so five stars for them! I went in the morning and didn't have to wait on line in case you still want to try one. This is definitely the first and last time I trust anything that got famous on tiktok hahaha. read more

Crumbl - Upper East Side - Bakeries Near Me - New York, New York

Service is great and staff are pleasant! Cookies are made quick and always so pretty

I love the cookies especially when they do the cake ones my favorite overall is the lemon cookie

If you're a cookie lover, Crumbl Cookies is more than just a dessert shop--it's an experience. With a rotating menu of unique flavors every week, Crumbl keeps things exciting and consistently delivers on quality, taste, and presentation. read more

Love it here! I've been to two other crumbl's in the city (Chelsea & West Village) and this is by far the best. Very organized, staff is very nice, and food always comes on time. read more

I placed a delivery order yesterday on the Crumbl app. What I ordered was 4 classic peanut butter, 2 banoffee pie and 2 Chocolate crumb ft Oreo in one box, this box was missing the chocolate chip cookies I ordered. The second box had the ordered cookies but they were all smashed together upon delivery. This was supposed to be a gift and the condition of the cookies I received upon delivery was not gift worthy. Also the order was missing the note. $71 down the drain. Ps. I tried contacting the store and it kept going to voicemail. Don't order from this store. read more

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It doesn't worth the hype. But I received everything really fast so the service is good read more

Crumbl - Upper East Side - Bakeries Near Me - New York, New York

I really like the cookies but the customer service is awful. I was treated like a criminal for giving the cashier correct change. I gave him a $20 bill, four dimes, and three pennies for a $5.43 cookie to get back $15. The cashier said that he won't count my change and refused to even take it. I spoke to two other employees who acted like I was a con artist for saying that 4 dimes and 3 pennies equals 0.43, while the cashier who refused to take my change continued to have a really bad attitude. In the past I was told that there were no cookies at the time (at all) or that they had cookies but not all of them, and I didn't complain because the people who worked there at the time were at least nice and apologetic about it. Not any more. They have a totally new staff and treat customers very poorly. The aggravation is not worth the cookies, which are otherwise very good, or else my rating would have been 1 star. I can honestly say I have never experienced customer service this bad in my life. read more