Had a satisfactory experience with NuVision to replace my windshield. While my insurance website was down on the day I called to schedule my service, communication was not the best, but they finally did call back the next day to schedule the windshield replacement. I was informed what to expect in form of cashback at time of installation, and I received the cashback and dinner certificate the next day, a great value for the service. It appears the windshield was installed properly and have not had any issues. Would use NuVision again. read more

The technician is great. They will come out to you and replace your windshield. They will alsocharge your insurance company directly, so there is no out of pocket cost. That part is great. The bonus that they offer is kind of a scam. They offer a free dinner at Rodizio's grill but won't send you your certificate unless you hound them for it. You have to call back, and if you leave a voicemail, they don't return your call. Both my son and I had our windshields replaced through them, after multiple calls they finally sent the Rodizio's gift certificates but they expire in a couple of days. Also, they claim to give a $50 referral to both the person who referred you and the recipient of the new glass but then won't pay this. read more

Scammed on rebate. Said they sent it via mail. Then said they don't send check only virtual. I let them know I never recieved it. Then they said the email was opened at 3:58am which is not true. So it has since expired and the rebate is lost. read more

Probably the worst experience with a windshield company I've had so far , I was told I would get 2 free dinners to a steakhouse got a message and there was only 1 dinner ? Then when we went to use it , it was "invalid" I called someone at their place of business and he straight up told me oh they probably lied to you to get business , like who does that ? I would not recommend this company I have reached out to a Lori with no response they got what they wanted from me and I feel like I was just another number I would not NOT RECOMMEND THIS COMPANY read more

I used this company for a windshield replacement on my Hyundai Elantra on April 16th. The technician, Jesus M, came out to do the install. I was told I'd receive a $350 cash-back incentive along with a dinner certificate -- a big reason why I chose this company over others in the Valley. Not only did I not receive the full incentive, but I had to reach out multiple times via chat and phone just to get anything sent. After a week of delays and follow-ups, they finally sent a $50 Visa card, not $350. When I questioned the discrepancy, I was told the amount was based on what they billed my insurance -- which they still haven't provided a receipt or cost breakdown for, despite my repeated requests. Had I known I'd only be getting $50, I absolutely would have gone with another company that was offering me more and was transparent up front. This feels deceptive. To make matters worse, the installation quality is poor. There's a seam inside the car that's come loose since day one, and the windshield itself seems warped or wavy on the driver's side. It creates a distortion that makes it feel like you're looking through prescription lenses -- it's nauseating and unsafe. I've tried to be patient and polite, but this has been an incredibly frustrating experience. I hope someone from the company takes this seriously and makes it right -- starting with providing the billing breakdown and addressing the defective install. I have followed up several times and have never received a call back, email back after a few follow ups. Radio silence. Wish I never went with this company honestly. GO ELSEWHERE! read more

NuVision Auto Glass - Email response and attempts - Windshield Installation & Repair Near Me

Lori at nu vision got ahold of me and fixed the issue after reviewing the records of all the services in the past. Lori made everything ok. She renewed my faith in the company read more

Let me start off with "Best glass company experience" I've had about 8-10 windshields replaced in the past 6 years, and almost all have been so so experiences. The last replacement from another look company was a horrible experience and idk how they had so many 5 star reviews; because I used them 3 times and every experience got worse! My tech today cleaned up old glue and seals the other company just threw on my car and was hoping I didn't catch it; and which I did and they came back to fix nothing. So without me saying anything to my new tech, he told me what he fixed without me expressing my concerns about the last company and fixed things the correct way. Thanks much for the help, professional help, from the beginning to the end! Will definitely use y'all from now on! read more

NuVision Auto Glass - Windshield replaced correctly! - Windshield Installation & Repair Near Me

"Marketing Manager, Luis Scott" came door to door at my apartment complex. I was actually glad to see them bc there's a crack in my windshield I needed to take care of. I told him this as soon as he said who he was. He asked to take care of it right away n he was cheerful. He asked where's my car n how long I had a crack. I gestured where it was, said "a month", and asked for a biz card. As soon as I asked for the card he caught an attitude. Pulled out his phone to the digital biz card n said he can show me invoices. I said I'd rather not do it now, (I'm in the middle of cooking dinner and a few other things) and he says he doesn't like to give his number bc ppl don't call back. So while my antennas are going up (I'm a small biz owner and thats backwards), I freeze for a second while I compute bc now I'm skeptical. He immediately turns to my neighbors door with an attitude n totally acts like I'm not there. I say, "are you done with me?! That's terribly rude." He says nothing to me. Knocks on my neighbors door like I wasn't there. RUDE. RUDE. RUDE!!! I will NOT being doing business with them. I'd give him a negative five rating if I could. I have to give one star to post this review. read more

NuVision Auto Glass - Windshield Installation & Repair Near Me

I recently had my windshield replaced by nuvision, expecting a seamless experience like I have before with them and proper calibration of my car's safety features. Unfortunately, my experience was far from satisfactory. The technician came and fixed my windshield but said he couldn't calibrate it because of some windshield issue? I don't really know. But said they would get ahold of me and switch the glass and calibrate my car. Despite multiple follow-up calls and assurances that a technician would come back to fix the calibration, I am still waiting. It's been 2 months and my car's safety features are still not functioning correctly, posing a potential risk while driving. The lack of communication and follow-through from Nuvision is incredibly frustrating. I have used this company because I've used them in the past and had no issues but my experience this time has been disappointing. I hope they take this feedback seriously and improve their service standards. I will not recommend Nuvision until they address these issues and provide the reliable service they advertise. read more

They knocked on my door on nov. 6th 2025. Told them I was on. My way out. Said it would take 5 minutes to set up a replacement time of 9 am on the 7th. The next morning. I scheduled it, and cancel 2 appointments for this morning. Got a text at 7:30 am that they won't be here a 9. They over booked for today. Totally wasted my time yesterday and today. Complete and total BS! Don't let them waste your time too. Go to a respectable business. Not this total disgrace of a company, that could give a shit less about you or your time. read more

I will update my review and let people know that NuVision did reach out to me and refunded the repairs I had to have done after their windshield install. They were professional and their manager was great. read more

Had a four hour window set up and received a text at the end of that window that the technician couldn't make it. Scheduled another window and received no communication. After a 30 minute phone call (most of it being on hold) I was finally informed that the technician would arrive a little after the originally scheduled window. Did not receive any cash back and the dinner coupon can only be used by the person who scheduled the appointment. Will never use them again! read more

Appointment on time Service was fast, professional and friendly. Price was reasonable I will use them again if needed. read more

I tried to use them to replace my car's windshield, they answered my call to start the process, and once I filed the claim with my insurance, they either took a long time to reply or didn't at all, their response when they finally answered was " we haven't received approval from your insurance " so I called my insurance company to see what was going on and they told me that they have been trying to contact the glass company but they wouldn't answer. I then tried calling NuVision, and of course they didn't answer and I was on hold for a while, so I ended up switching to another company and I was approved and scheduled within 10 minutes. Needless to say I will not be recommending NuVision to anyone. read more

The initial phone call was fine, pleasant and although it took some time, everything was scheduled for my 2 vehicles to get the windshields replaced at the same time on a Tuesday for a 9am to 1pm window. This is where everything changed. I was expecting to hear from a technician, instead I received a text saying that my technician was scheduled to arrive from 12pm to 5pm, so I called and asked if there was a mistake. They said no mistake, they just were booked up and had to switch it without any attempt to make it at the time they agreed to. So it seems that they over book their customers, and if they are running behind they will just arbitrarily change your appointment to fit their needs and send a text telling you thats how it is. I said fine, its still for the same day, but i had already rescheduled my morning to make sure i was available as I work from home. Although it was inconvenient i still need a shattered windshield replaced and didnt want to wait several more days. Fast forward to me getting a random call i was unable to take as I was in a meeting, followed by a text message saying the tech was trying to reach me and to call the office. 20 minutes later after my meeting was done I called the number and they told me they now will be over on Thursday. I was shocked and asked why that was, and was told the technician came to my house and I wasnt immediately available for them so they took pictures to prove they were there and left. I have a Ring camera, no one came to the door, and no one pulled up to the house so they must have parked down the street. Not even a call from the technician to let me know they were on their way prior to getting here, just show up when they feel like it, and then leave without even attempting to knock on the door. I expressed my concern to the person at the call center and they really do not care about the experience just saying "i understand" then saying "We called you at 1:42 and you didnt answer" as if I am going to stop what I am doing for a 5 hour window so I can make sure to answer as soon as a random number calls my phone. The whole experience today was horrendous and lacks every part of customer service. I can understand if things happen, if there needs to be a change in what was agreed upon when booking the appointment, but this needs to be DISCUSSED WITH THE CUSTOMER and not just decided by the company and forced to go along with it. What type of company that sends technicians out to your house doesnt call before hand to say they are on their way? I dont believe I have ever worked with a company that did not call you to say they are on the way. This is pretty much an industry standard. I am convinced this is a tactic to force customers to reschedule by telling you that it is your fault, when they clearly overbook their time slots knowing they can just drive to a house, take a few pictures and run away blaming the customer. I will never do business with this company and if you decide to, just beware. read more

I've got a newer Subaru that requires glass calibration so that once a new windshield is installed, my cameras for detecting driver settings and safety features like auto drive and auto braking can continue to function. After my glass got a giant crack on it driving on the Freeway, I decided to go with NuVision because I would receive a $175 rebate and the glass company my insurance recommended didn't offer this. This seemed like a fabulous deal. Crack your windshield, get paid. Why not! Also, I got a free meal (but the restaurant is in Mesa which is too far for me). Unfortunately, that money didn't cover the time I've spent on hold, on phone calls and waiting on three separate appointment windows to fix my windshield successfully. After each appointment, I've had to make phone calls to NuVision, and received zero follow-up phone calls when they were promised. I'm a busy single mom who has been driving around with my young kids for a month and a half without the normal safety features like auto drive and braking that worked great before they replaced my glass. I miss my driver recognition feature as well. That disappeared too. I just called again, after waiting weeks to do so. They were supposed to contact me, but that hasn't yet happened. I'm pretty sure their Warranty call center is in the Philippines too. It's certainly outsourced outside of the US. If you have a newer vehicle don't be a cheap ass like I was and go with NuVision for the $175 rebate. Go with the certified calibration techs your insurance recommends. I use USAA, I'm a combat veteran and they take care of me. Of course, you're welcome to find out. You'll see. I'm hoping this next appointment window that I'm promised someone will call back to schedule with me in the next 30 minutes finally does the trick. Fingers crossed. read more

Don't use this company. UNETHICAL....They promise cash back and its a farce. last company I used provided cash at install. This company suggests upto $350 and provided $0 and said that didn't qualify....YET they charged the insurance company same amount as when I did receive $100.....I DO NOT RECOMMEND read more

had my windshield replaced on Saturday by Wednesday. I had all these errors on dashboard. Save yourself time and money. If you have adaptive, cruise control, and Windshield cameras do not deal with this company I've already had three errors come up about the camera not being calibrated correctly the rain sensor wipers malfunctioning and automatic highbeam not working I've called customer service plenty of times. They'v only mentioned that I would have to wait on hearing back from their warranty team (which never did, I had to call back). Frustrating how this isn't a priority issue when not only is it affecting one thing it's affecting multiple that I use on a daily basis. They caused more issues than to begin with. Update: Scheduled appointment for Saturday technician shows up and leaves within 5 minutes because he doesn't have the proper tools. Says I should be hearing from Nuvision to reschedule appointment. Never received a call so once again I called them and they are unable to set up a new appointment because the lead technician isn't answering his phone. Customer service can't even connect me to a manager to have this fixed. I've called this company plenty of times to have this fixed. Worst service I have EVER experienced. I wouldn't recommend this on my worst enemy! read more

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I wish i can give it 0 stars Seriously how many months, and time does it take to get my sienna front windshield? Got rescheduled 6times with no calls no explanation since october. Just text messages! read more

NuVision Auto Glass - Windshield Installation & Repair Near Me

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I have used this company 3 times and my husband and son have also used NuVision. I love the promptness and the care they use when installing and calibrating. wonderful company with some of the nicest employees. I would never use anyone else and I highly recommend them to everyone. you will be very happy with this company. read more

Got my windshield replaced. Two guys showed up on time. I was told it should take 30 minutes to an hour. They called me up told me it was done. I got in my truck and my automatic running boards wouldn't come down. Called customer service and nobody was able to help me. I'm still waiting on a call from the "warranty department " that I'm sure doesn't exist. I have a 2023 ram 1500, so I know it's not anything wrong with the truck. They did something wrong and now I'm stuck paying the price. So beware. read more

If I could give negative stars I would. They wasted my time with the recalibration and said they would have someone call me same day. Three days later I call and they have no idea what I'm talking about. Some time and go somewhere else. **Update Weird you can't find me when you guys send me text messages. Also I did call prior to posting this and no one answered and I had to call again read more

NuVision Auto Glass - Windshield Installation & Repair Near Me

They definitely have a problem with committing to their appointments and showing up on time. They were supposed to be here today, no-show no call. Now trying to reel me in again, told them exact time and when. We'll see read more

Called on 7-12-23 and set up a replacement via an insurance claim and was scheduled for a replacement on 7-13-23. Was told they'd be here between 9am and 2pm. A 5hr window. That's ridiculous and almost unheard of from any business. I contact support and then get told they will be here at approximately 130pm. Over 2/3rds of my day off has been wasted with this company. I DO NOT RECOMMEND THIS COMPANY. read more

This is our 4th time using them to replace our windshields. Always easy to set up and our installation has always been good. One of our vehicles lost a windshield molding a year later and the replaced it no questions asked. Our current installer Alan was very nice and professional And it never hurts getting some cash back. read more

A simple windshield replacement. Tech to arrive at 9am. Wasted my entire day waiting. He showed up at 6pm. After install, rear camera, which displays in rear view mirror, no longer works. Called numerous times to have this corrected and get no response. I'll now have to pay for corrective work and seek seek recovery from them. No bargain here. BUYERS BEWARE ! read more

They bl come out quickly and they do quality work. Alan came out on a 110 degree day, was very professional read more

I've been trying to get my windshield replaced. I've gone through Nuvision twice over the last 4 years, and I never had a problem. However, I set up an appointment and slept through it, as I was recently moved to the graveyard shift. Called the installer who says he would talk to his dispatch and reschedule me for the following day. After the time frame passed the following day, I started calling the dispatch to set up an appointment. The automated prompts say stay on the line and that I was next up in queue. Only the call would end after 3 minutes, called back several times, only to have the same issue. So I just stopped calling, a month later (now about a week ago) an East Indian woman left a voicemail telling me to schedule a time to replace my windshield. I called twice today, was on hold for just over 30 minutes before they hung up the first time. Called back and less than 3 minutes, it went to voicemail the second time. I don't think I'll be a repeat customer. Call logs are in the photos read more

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Setting up the appointment was easy. Getting them to commit to their appointment was another story. Got an appointment set for Wednesday between 9-1. Got a text at 12:30 saying they needed to push our time or reschedule for another day. Told the representative to reschedule. He advised someone would call for a new appointment. Two days later still no call so I reach out and get a new appointment for Monday between 9-1. Got the usual text that my appointment was for the day but the technician never arrived and no one followed up. I called the number provided and was told a representative from my area would call me right away. No one called. Don't waste your time. read more

They advise & said I would get a rebate after the work is completed. I have used them before with excellent service and they gave me the rebate. But this time they did not because they said insurance rates have gone up. I will never use them again since they did not make it right. I did hear their advertisement this morning on the radio in which it said they give a rebate. read more

It's been a saga just to get somebody to actually show up for an appointment. I initially scheduled my appointment on a Friday for the following Monday. Normally when you say on a Friday that you'll set something up for 'Monday' you mean the very next Monday. The person set it up for a week from Monday for some reason, however, so I was left waiting for 3 hours with nobody showing up- waiting on hold for 30+ min and ultimately hanging up realizing nobody is coming. I'm a therapist and so clearing space in my schedule costs me because thats time I'm not working waiting for them to come by. Eventually the guy with NuVision got in touch with me and cleared up the confusion. We set up an appointment for the following day- Tuesday (today as I'm writing this). I show up at 9 (window was 9-1) and sure enough, 1:00 starts to roll around and nobody is coming. I contact the guy with Nuvision I've been working with and get zero response. Then I call the main customer service line and surprise surprise- no appointment was set up. So TWO days in a row I have come in, moved appointments in my schedule around only to have nobody from NuVision show up. Really, really frustrated with how much time I've spent just trying to get a bleeping appointment. Still trying to get somebody here as I'm writing this but they won't be able to come now until tomorrow. Not sure I'm up for rolling the dice on yet another morning of moved appointments waiting for NuVision to potentially show up. read more

I've used NuVision twice and haven't had any issues with the results! The crew was very responsive and friendly and answered all my questions! read more

NuVision replaced my windshield swiftly. They showed up on time, were friendly and professional. Got my cash back no problem and just used my Rodizio $40 coupon last night. I will be using them again, next time as I am very pleased. read more

I used this company through my Car Insurance, State Farm. Thought it was a great deal. But do not trust their shady employees/installers. On 01/25/21, One of their installers showed up seemingly buzzed and obviously hungover and was very grumpy. But then he requested to "work in the garage". I felt this was pretty standard... but little did I know it was a ploy for their installer to pillage through my belongings and STEAL A FIREARM!! Company is playing me slow and says I must go through my insurance company or I am out of luck? Protecting their their 'name' is more important than actually following through with issues that arise. This employee is a thief and the company protects them. I would not trust this company whatsoever. Fix the issue and I will acknowledge it. But to do absolutely nothing about a firearm stolen by their employee. Endangering our community to save a buck. Filed a police report, they don't care. Silence. Bet they call me now. I'll let yall know. **Update, 02/19/21 The owner of this sham company called me almost 4 weeks after the incident just to say, we are not dealing with you. We don't care about your review. I asked them as politely and calmly to please get to the bottom of this but Lori in the office and Jim the owner and two individuals who simply don't know how to deal with customers or handle their responsibilities. Worst company I have ever dealt with. read more

NuVision Auto Glass - Windshield Installation & Repair Near Me

Aaron the gentleman that called me initially to set up claims process was extremely pushy, I told him I didn't have time to connect with Geico that day and asked to be called back yet her persisted to ask me to stay on the line. When he did call back the following day he was again very rude and seemed condescending asking if I had the time to make the call as I had requested the call back. I picked an appointment time slot from 8-12 but your technician arrived to my house at 1215/1220. Of course you can't drive for another hour after so over half of my day was wasted waiting on NuVision to come out. I was pretty disappointed with my installation as my rain sensor was not attached and is dangling from my windshield. Lastly when I spoke with a rep Saturday to get my rain sensor fixed I asked for advice on what to do with my dangling sensor until a tech repairs it, I was told that she could not advise me what to do with it as a tech would need to look at it!? Overall pretty crummy experience. I am astonished ABC15 endorses this company. read more

NuVision Auto Glass - rain sensor - Windshield Installation & Repair Near Me

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My windshield got hit with a rock, I called this company. They replaced it. A day later the molding in the top of the windshield came off and scratched the roof of my truck. I called them, took forever to get them to call me back, when they finally did, they came and "fixed" the molding. A day after it came off again and scratched it again. Now I've been calling for 2 months and they've been putting off. I finally threatened them with a bad review. This is what he said. Lies! Michelle, this is Joe the Warranty Manager at Nuvision Auto Glass. I reviewed your case and the new photos provided. We do have photos of these scratches before we initially touched your car. I also showed these to my lead tech and he stated these must be from the top wash roller at a car wash possibly. There is no way this could have happened from that molding. Unfortunately this does not fall under our warranty. Thanks So now I have no molding and the car wash is being blamed. Never have I had problems with the car wash. SMH. Do not go to nuvision. They don't take responsibility for their bad actions! read more

Great service especially customer service when I called to set up a appointment they made it easy for me they came in the times they provided didn't see the person that put my window in because I was at work Mt my son sent pics looks great can't to get back in my truck read more

Great service! Got scheduled the next day and they kept me in the loop to give me a quick and nice repair. Can't even see where the chip was! Since I just replaced the windshield I wanted to keep it lasting as long as possible...well done! read more

Fast, quick, easy process all around. I would absolutely use them again. It took less than 30 minutes for the install in my driveway - you can't beat that! read more

After the technician came out to replace my windshield (Aaron). And speaking with lori, a leader at NuVision. My experience greatly improved. Aaron was very professional. He did an awesome job. And Lori made me feel valued as a customer. I have used NuVision several times in the past and will use them again. read more