Worst service ever... Used one of their ATMs to withdraw cash and the ATM was empty. My account was deducted (from a different CU) for the cash amount I was supposed to receive. I went into the branch and the told them and they knew about the empty ATM but they don't disable it. Basically said it is my responsibility to go to my CU and get my money back. Never use this CU. Stay clear... read more

I have been with Nuvision for some time. I always receive great service. Toni Chavez was a great resource managing the process of my refinance. Keiji.Takamori@nuvisioncu.org provided excellent support and guidance to apply and complete my refinance. Both did a great job to make it happen in less than 40 days. Thank you! read more

I worked with Keiji at NuVision to purchase my home in 2017. He could not have made the process less painful, And his response time with any help needed or questions was, hands down, the best. I refinanced last month, and once again, he made it so simple. Customer Service means so much, and NuVision is awesome. I have my car loan through them as well. Six out of 5 stars . Mary May read more

I recently used NuVision for a refinance and new purchase with Keiji as the loan officer. He is amazing and his responsiveness and knowledge of the menu of options is a exactly what is needed. NuVision has great rates and is highly competitive. I highly recommend. read more

I had an issue with my online printing of processed checks. Talked to a loan person and soon realized I needed a customer service professional and I got one in Ana Aguilar. She handled all my issues in a professional way. Having just had heart surgery I really appreciated that. I can be kind of a hothead at 75 years and she was calming and I couldn't of asked for a better person to handle all my issues. Being a long time customer I was taken care of perfectly. read more

The service is okay but I just don't like this bank and all their fees. I like my accounts at Chase better than this place. Small didn't mean better service or offerings in this case. It ended up being pretty expensive to have an account with them. read more

First let me state that I can only speak to the loan and landing side on this company. All my experience with NuVision has been so far below the worst company I've done business with in the past that I urge you to run from them as fast as you can and not consider them for any loan needs. If you like sitting on hold for over twenty minutes to be hung up on, sub-par app experience, and completely untrained customer service staff then this is your place! Bottom line, I'm just a guy with an expensive car, great career and a decent income. This is the dealer's lender and I will go back to my last lender with a re-fy as they have better customer service, a great app and competent staff. read more

i went in planned and asked for a new debit card and close my old one end of month that day i expected it closed ,the teller never closed the card so i find out as my bank is still being withdrawn on with open card cost me 70 bucks, now i dont trust my bank unless i call that way there is a record of the call and question here they failed me pretty bad and stood up for it. making it worse read more

My mother and I went in to the Nuvision Bolsa branch recently to do set up a new account. We were assisted by Maritere, and she was so helpful and friendly! My mother had a lot of questions and Maritere answered all of them and put her at ease. I also bank with one of the other "Big Banks" and they definitely don't put as much effort in to helping me out when it isn't just a deposit. Thank you Maritere for sitting with us and going through all the ins and outs of the new account! read more

I switched over to Nuvision a couple years ago and have never had any issues with them. Marleen and Nicole always light up the room and are always so helpful. Always a joy seeing them! read more

Although NuVision offered great auto interest rates, the staff does not know how to handle the necessary paper work when transferring owners or verifying insurance documents. We went 2 months without an updated registration, waited in line at the DMV 2 times for 5 hours doing the work NuVision was suppose to do, and numerous back and forth conversations with their insurance department and our insurance provider without any resolution. What we saved in interest we ended up paying in time wasted doing their job. If you're reading this I strongly suggest you save yourself the time and find a real financial institution. read more

I don't bank with Nuvision but I had to go in for my mom who does. Nicole was very helpful and friendly!

A friend recommended I contact Keiji Takamori to refinance our home. He did NOT disappoint! He is extremely professional and knowledgeable. He gave my husband and I several options to choose from and now we are saving so much money! This was by far the least stressful mortgage/refinance process I have experienced. He did a great job and I will definitely use him for any future loan needs. read more

Just refinanced our home loan with Keiji Takamori at Nuvision. Keiji is really the best, this is the 3rd loan he has done for us. He is very responsive, always available and creates a smooth loan process. With Covid going on, he and Toni, his processor have been working long hours and really went above and beyond to finalize our loan. Thank you Keiji for the excellent service once again! Rates are great at Nuvision, I would highly recommend them. read more

Keiji T. at NuVision has helped me (and friends of mine) with multiple loans and refinances, and has consistently exceeded expectations. His responsiveness is impeccable and he always looks out for my best interest. I have worked with many lenders personally and in business, and none have provided the same level of service as Keiji and his team. I am very thankful for their commitment to excellence. read more

I've refinanced my home with NuVision on a few occasions and each time my experience wirh Keiji has been excellent. He is a true professional he's upfront and he lets you know if he can save you money right. He very personable he always sends me a Birthday wish on my birthday he has set the standards that everyone esle should try to Attain . The next time I refinance or purchase more property I will give my business to Keiji @ NuVision. I highly recommend their services it's unmatched. read more

Great service from the Mortgage Department. The communication was fantastic. Prompt responses for any questions I had. AAA++×

I've been with NuVision for at least 8 years. I usually would recommend this bank over all others but lately I feel as if I'm getting nickeled and dimed.... with a charge on a replacement card and now I have to pay for checks this is getting ridiculous!!! I tried to talk to someone about it the other day when my husbands card was hacked with the new chip and he acted like This was new norm. The new cards also are very cheap looking the card chips on the first day the old yellow ones look better than this crap. I'm looking to see what other options are out there. read more

We just refinanced again, this time with Keniji Takamori. He was Great, on top of everything n help speed up this process! Thanks

I have been working with Keiji for the past 4 years he helped is with our first loan to purchase our home and have considered that for the refinance of our home. I have never met someone that detailed oriented and disciplined en everything he does. I don't think I would consider anyone else to assist me with my future refinance or new future loan purchases. read more

I've been using the services of this credit union for nearly half a decade. In that time, I've always been impressed with the fast and friendly service that I've received whenever I needed anything from a simple withdrawal to a wire transfer. The branch has a closely knit team that try to get to know you as best as they can in order to meet your specific needs. This commitment to service is exemplified by every team member; be it from management (Rachel, Mary, and Colleen), or Maureen in mortgage lending, or any of the other branch associates (Ida, Marleen, Nicole, Rene, or Steven). The consistent courtesy and professionalism exhibited by the branch staff serves as a testament to Nuvision's continued focus on Membercentricity. This Credit Union reminds me of the older days of banking, when you felt a personal touch and a friendly manner with your financial partners, instead of being treated like a number with dozens of other numbers behind you in line. Fun fact: many members here have continued using Nuvision for decades due to their caring approach. If that's not a great testimonial, I don't know what is. read more

I love coming to this branch! There is never a wait and every person who ever helps me is always really nice and just flat out awesome! I would rather go to this branch then any other! I love this bank too! They have great options on any of your banking needs, you also can't beat the fact that you can go to any 7-11 and withdraw cash with no extra fees!!!!! Thanks for just being a great all around bank! =) read more

Maritere Rea assisted me when I opened a savings/checking account. She asked me a few questions and recommended the "Basic Checking ". She went over the monthly fee of 6.00 and let me know it would be waive if I maintain a 1200.00 balance. She also reminded me to register online to avoid a 2.00 statement fee. I highly recommend her! She at the Bolsa Ave Branch read more

Ok so apparently I've been back with this credit union since I was born lol My dad made me an account there that early. Anyway very good credit union so easy to get a loan here and the tellers are very nice. Its also very convient that this branch is close by the main branch on beach blvd. read more

worst web site ever ! they making their best so you won't be able to pay ! absolutely stupid rules and customer service! 1 star is too much for them read more

I went in a few weeks ago and was helped my Mathew. He was very helpful and courteous. I definitely recommend Nuvision.

The whole NuVision team was great and helped us get a loan product that no one else was offering at the time. When your dream home becomes available before you're quite ready, you still have to pounce on it and Keiji, Vicki, Lakisha, Mary & team helped make that dream into a reality for us. The loan process can be stressful and there are a gajillion little tasks to do & DocuSigns to sign. If you're comfortable communicating almost 100% via text and email, Keiji will be there to guide you every step of the way, with good humor and respectfully, sometimes even at crazy hours of the night or on weekends when you were definitely not expecting a quick response to the question you just banged out. We ran into a little glitch with our appraisal, and NuVision took responsibility for the issue and responded by expediting the work at their expense so we could stay on track for closing. 100% we would do another loan with them in the future. These are good people who will treat you like a person and not a number. read more

I went into this branch for some assistance with a problem I was having with my account. I can't tell you enough how helpful Aolani was with helping me to resolve my issue. Not only did she walk me through the process, she made multiple calls on my behalf. At the same time calling me and give me updates on the progress of my account issue. Thank you again Aolani, I look forward to seeing you and the rest of the friendly staff there soon. read more

I love this credit union! I am the PTA treasurer for my daughter's school and I work full time. Sometimes I show up 15 min before closing time with literally 10 extensive, time lengthy deposits and every teller is always SO GRACIOUS and friendly. They remember my face and remember our previous conversations. Not only are they all extremely friendly, but they are very helpful. I recommend using this branch of NuVision to anyone! We all know by now that credit unions are the smart choice (as opposed to banks) and NuVision is the best one in the HB/Westminster area! read more

Nicole, Marlene, and Colleen were absolutely wonderful in helping me resolve a PIN issue with my debit card. I walked in so frustrated that I was unable to use my card but that quickly changed. These employees were very helpful by making several phone calls and trying everything they could think of to solve my problem. Thank you so much ladies... great experience at this branch! read more

In pretty sure I have never had to wait in line there! Everyone is so friendly and even took the time to remember my name and husbands and ask about my family ( Francis especially ) I have banked with chase, Wells Fargo and boa and will never go back! read more

Just wanted to say Nicole is awesome very nice and has amazing customer service!! She was also very quick

I've been with NuVision for years and they always are so genuine. My two car loans I have had with NuVision were a breeze. I always get Ida as my teller and she always greets me with a smile and by name. Thank you NuVision for being easy, reliable, and for having great customer service. read more

I highly recommend Keiji @Nuvision for your lending needs. We just finished a home-buying mortgage process and I cannot say enough good things. He and his team were lightning fast in their actions and responses, but also incredibly detailed and thorough. We had to make many home offers because of the nature of the housing market right now and he was ready with pre-approvals immediately each time. When we found our dream home he walked us through the lending process step-by-step and made everything incredibly easy and efficient. This was the first home I've purchased, and the third my husband has purchased with Keiji's help. We have recommended him to probably a dozen of our friends and will continue to do so because he is the top in his field. The home-buying process can be stressful; Keiji and his team atNuvision did everything possible to alleviate stress and make the process a smooth one. I am confident you will be in good hands with Keiji and I cannot thank him enough for getting us into our dream home. read more

I have been a member for 25+ years, since they were McDonnell Douglas West FCU. Service is always excellent; this branch is my favorite. I had an issue with a transaction I made on line and went in to discuss the problem. I spoke with Colleen and she said she would make sure the transaction was corrected and would let me know when it was. Colleen not only ensured it was done today, she called to let me know everything was corrected. This branch always goes above and beyond to provide excellent service. Thank you to Colleen for correcting this dumb error (my error) so quickly and efficiently. read more

i've always had great luck with the customer service at this branch. when i was living in huntington beach, this was my bank for almost 10 years! i've never had problems with billing, receiving my checks, or anything. i do still have a nuvision account, but because i'm out of the area, i don't get to stop by this location any longer--but my mother does still! she's been a member of this bank (before when it was still mcdonnell douglas credit union) for about 30 years! read more

Maritere is always friendly and efficient. It's a pleasure to have my business at Nuvision.

they're a good small business bank to start with.

I've been a member of this bank for over 7 years and employees are friendly. Patricia A. has been especially helpful with my needs. She is extremely knowledgeable and her customer service skills is always appreciated. read more

I wish to highly commend Brittany Thomas for her friendly, professional and accommodating service shown me yesterday. She will keep me coming to NuVision for banking services in the future. read more