This body shop is excellent in every aspect. For starters the place is attractive and spotless…read morewhen you walk in the door. The employees are attentive and professional. After going over the work requested, the employee presents you with an itemized list of what is to be done and a price. Then you are given a date to bring the car in for the work. They deliver on their promise with quality work are polite and considerate.

5 stars to Adam!! What great customer service!!! I was so stuck! He got me right in and got me…read moreon my way to finish my Christmas shopping on my only day off! Even gave me an early Christmas present to me and said...no charge!! Merry Christmas to you sir!!

I've been going to Nick and B's for years. Management has changed in recent years but is still…read moreexcellent, maybe even better. I had work done on my truck's clutch (and a brake fluid cleaning/refill) this week. I got a reasonable estmate for $600+ and had them go ahead with it. When I went to pay, the manager Eric and Customer Service Rep Mary Lou had looked up warranty information and my bill was only for $430! Who does that? That's what you call CUSTOMER SERVICE, something I'm glad still exists in some places. It felt like they did something with adjusting my brakes, too, in their total inspection process. They didn't say anything about this or charge me, but I'm pretty sure my brakes are feeling better, too. Good people!

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

They are amazing!!!! My heat shield was falling off and they fixed it for free. Never been before…read morebut I will use they going forward.

My daughter was charged over $500 to fix a problem, but they couldn't figure out what was wrong.So…read moreit didn't get fixed.Seems like that's a lot of money for not fixing the car. Yes they had to pay for that trip to puerto rico somehow

Paintless Dent repair was perfect at a fair price! Jimmy also buffed out 4 small scratches. Great…read morework and a pleasant experience!

I called this afternoon with a short notice request as I was going to be coming through town. They…read morelooked at my photos and said stop in and they would try and fit me in before I closed. Gave me an estimated cost and repair time and were honest about the fact that it might be unsuccessful. I arrived, talked to them for a minute and went to the waiting area. Twenty minutes later (less than quoted) they called me out and I was amazed at how effective the repair was! Pricing was fair, service was fair, friendly, accommodating and exceeded expectations! I would recommend without hesitation!

While visiting Ball State with our family, our brake light came on with an urgent message to have…read morethe brakes checked. We reached out to Shepard, who kindly fit us in before closing to inspect our brakes and ensure we were safe to drive back to Chicago. We're grateful for the flexibility and care we received.

Best service!! Always quick in request and quick to service every time. Been going there for 15…read moreyears. If you have Ball State college students, they work with scheduling. Military friendly

Absolutely GREAT SERVICE &&& completed in a timely manner! Will definitely be using for future…read moreservices.

very good people. my go to for oil changes. recently redid all my brakes and my u joint. only…read morepeople i trust with my car.

Very knowledgeable and fixed my car with no issue. Diagnosed my car within an hour and fixed it…read morewithin 2 hours. Gave a very reasonable price and was always honest about the repair. Absolutely wonderful and gave a guarantee on his work. Wonderful guy and did amazing work. 10/10 all around.

My husband is a driver and uses IFix cars regularly for repairs and maintenance. Very reliable…read moreservice and repairs are done well. Great value. Very friendly staff. Thanks so much!