We had a great stay! The pool is on the smaller side, but the beach more than makes up for it--it's beautiful. The location is fantastic, close to La Isla and easy to get around. The staff was wonderful, especially the bar team (the espresso martinis were amazing!). The activities staff, Stefani and Rodrigo, were hilarious and made the experience even more fun. The food overall was very good for breakfast, lunch, and dinner. The dinner buffet wasn't our favorite and the desserts could be improved, but the restaurants were excellent. We wish we had time to try the taco spot! They also made our anniversary feel really special. Overall, it was a great stay for the price and we would definitely return. read more

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No industrial generators - DON'T stay here. In event of brown out (often in Cancun) no AC, no hot food, and no apologies for the poor experience. An all-inclusive where you can enjoy nothing they promise to include - not even power!!! - we're going on 4 hours now with no promise of fix. Horrible vacation, horrible service. Stay somewhere bigger that has their act together. We're moving to another hotel and getting refund through booking service - feel so sorry for those who can't. read more

It was okay overall, but I personally wouldn't return. The lobby had absolutely no air conditioning. One day they were doing salsa classes and there was a big group of people participating. Suddenly everyone started leaving because we were all drenched in sweat from the heat. The drinks were a 1/10 for me. I love drinking on vacation, so I was honestly surprised. I tried several different cocktails and didn't enjoy any of them. Most of the time I ended up giving them to my husband or forcing myself to finish them. Restaurants: * Japanese Restaurant (reservation required): 10/10 food. Everything we ate was delicious. The desserts, however, were a 0/10. * Italian Restaurant: Service was 10/10, but the food was only about a 4.5/10. Nothing really stood out except the tiramisu, which was great. * Main Buffet Restaurant: Service was 8/10. The food was decent, nothing amazing, but I really enjoyed the cochinita pibil. * Poolside À La Carte Restaurant: Food was 8/10, but the service was terrible. My husband politely asked for extra limes, and it seemed to bother our server. After that, he barely checked on us. We could clearly see our food sitting ready to be delivered while he stood nearby looking annoyed. Service 1/10. The room itself was a 8/10. The only strange thing was that one day we returned and found our room door slightly open. We're not sure if we accidentally didn't close it properly or what happened. While we were there, we saw police officers and a woman crying. She approached us and said money had been stolen from her room and warned us to be careful. Thankfully, we didn't leave any cash or valuables behind and had no issues ourselves. The pool is pretty small, so it's usually crowded. The pool bar also closes fairly early. That didn't bother me too much since I wasn't impressed with the drinks anyway. The beach access was excellent just a few steps away. 10/10 for convenience. Would I go back? No!!! Is it worth trying for the price? Probably yes. It's on the more affordable side of Cancun, so if you're looking for a budget-friendly option, it may still be worth experiencing for yourself. read more

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My Mr. and I were looking for an all inclusive resort (adults only) that is affordable but clean. This had the best ratings on Expedia. It took us a couple of days to decide. I want to thank my Mr for picking this place out because I absolutely love it. The minute we set foot on the property, we've had nothing but great things to say about this place. Many resorts will cut corners for food and alcohol, but not this place. Very generous and the staff is super friendly. There's only three restaurants but high quality in food! Our room was not ready yet but the front desk already gave us our wrist bands and told us to hang out at the Deck which is an outdoor beach restaurant (bar and grill). So good! We dined in at the Italian restaurant, loved the sushi that we had to come back for hibachi at Umani. We ate breakfast every morning. Their buffet spread is no joke! They have different juices, coffee, latte, espresso. My favorite is the green juice. Super healthy! Pastry and bread section, eggs, their signature Mexican dishes, salads, fruit, cereal, and a charcuterie section! So much food. They have a schedule for different themed meals for lunch. So many food options. This boutique hotel had a lot to offer! Spa (extra, not included with inclusive package), complimentary yoga, beach photoshoot (30 minute session-2 digital pictures for free), snack bar, karaoke on certain days, live bands, games near the pool and more! Our room was simple but I love the walk in shower and the patio. You do get a security box. My favorite was the patio that overlooked the ocean. So warning, if you do not have a room in the hotel (there are two separate hotels that not connected and near the pool area), rooms outdoor, prepare to walk up the steps. We were on the 5th floor. Quite a hike but so worth it. The outdoor beach and pool area has plenty of room. I love the huts for those who don't want to get in the sun. They also have an VIP area for extra. Plus the keep the beach area clean and clear of seaweed. Honestly, I've been to huge and expensive resorts and they are okay, but this place has the best service and offers so much that you don't have to worry about drinks and food. We've made friends with the employees and had the greatest experience. Please make sure to tip, these people work hard to serve and make sure you are happy. We are thinking of coming back again next year because the stay was excellent. I love small hotels that treat you like royalty. Thanks Hotel NYX! read more

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Great hotel in great location We spent 5 nights at the NYX hotel in Cancun end of March and had a wonderful time, we went with a 7 year old kid and he loved it. We brought some pool and beach toys with us (including a float. Luckily the entertainment crew had a pump they let us use to blow it up). NYX is in a great location in the hotel zone. The hotel is on the ocean, and it has a beautiful beach, then there is 1 big pool right in front of the beach. So you can see and hear the waves from the pool. The restaurant for lunch and dinner is next to the pool, and over looks the beach. I loved this! It meant we could see and hear the ocean while eating, but we were covered in shade and it was cooler. So that seems like the ideal place for the restaurant! We've been to other AI resorts and I think this is one of my favorites. A big part of that is it being a smaller resort, and the location of the restaurant. The staff were wonderful. Everyone was so friendly and helpful. We had a problem and David at the front desk was amazing and helped solve it! The concierge desk helped us many times, with figuring out how to take the bus and book dinner reservations at the fancy restaurant at NYX. There are onsite photographers and you get 1 free photo! It was great to have some beautiful professional photos while on vacation (and super easy to book and get the photos). The food was great. Breakfast is inside in a restaurant near the lobby. It has a small but nice outdoor section. Lunch is always at the Deck Restaurant, and you order what you want. Dinner is at the Deck restuarant with a buffet portion that changes each evening and also a menu to order from that also changes, or booked through the 2 specialty restaurants. Our room was great. We had a sunset view which was incredible. I liked being on the sunset side a lot, because it wasn't too hot or bright in the late morning or early afternoon. I greatly enjoyed sitting and reading on our balcony. The bed was very comfortable. So was the sofa bed! The bathroom was huge and nice! The beach was beautiful. White sand, and bright blue water! We booked a good deal through TravelByJen website and I really wasn't sure if that website was the legit or if the hotel would be good, because I got a good price during spring break. I was delighted that everything was so good. I would happily return. read more

The Pros: The beach and resort is beautiful, the staff are (mostly) welcoming and helpful. The deck-side restaurant is nice, breakfast buffet wonderful, and there's lots to do within walking distance. Bernado at the poolside bar was lovely, as was Dana and Victor at the spa. The Cons: You only get two "included" dinners for 5 days and both restaurants were nearly inedible. There's mold in the hotel rooms. Beachside service, decent cocktails, room service, and many items on menus are an additional cost even with the all-inclusive plan. We attended a sales pitch in exchange for a couples massage and the sales boss was rude and insulted my wife and I. I've stayed at the Grand Fiesta Cancún and Royal Sands and had a far better experience for a similar price there. read more

Nyx Hotel Cancun - Mold in hotel room - Hotels Near Me - Cancún, ROO

My lady and I just recently stayed at this resort for a week and we absolutely LOVED it. The staff were all awesome, the amenities were all great (especially the restaurants), the beach view from our room was beautiful, and we had easy access to local spots too. This all-inclusive, adults only boutique resort is perfect for couples or adult groups looking for a big vacation on a budget. There are four unique restaurants in the resort; El Deck which is very grill-based, Chianti for upscale Italian, Umami for sushi and hibachi (reservations are required for hibachi),and Bellavista which offers a lavish breakfast buffet every morning from 7am til 11am. Access to the pools and beach are very easy and there's a you can enjoy libations from the Magic Bar near the pool or have them served right to your beachfront seats. There's also a desk in the front lobby where you can sign up for excursions for an additional fee. They even offer shuttle service to and from the airport for an additional fee. Want some professional beach photos? They offer that as well with your stay and you'll get two pics free ($15 for any additional pics). We really enjoyed our time here and would absolutely come back again. read more

Very nice, affordable all inclusive resort. Smaller than other resorts in Cancun but for sure the most affordable without compromising quality service. The resort is on the beach with two medium size pools. Three restaurants and buffet breakfast included in all inclusive package. I would rate food at resort as 7/10. However, with only 3 restaurants, if you are staying longer than 4 days, you'll get bored with the food (we stayed 4 days). Also note that one of the restaurants only lets you eat there if you are staying 3+ nights. Which I thought was unfair even though we weren't affected. Staff is super friendly and accommodating. Kept rooms clean etc. I would rate rooms 7/10. Nothing fancy but above average. Beds were comfy. There aren't any activities at night which was a bummer since I went with a group of singles. That would be something I would recommend to the resort is planning night time (or day time) activities for guest. read more

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very terrible. we registered early check in at 12 pm the room wasn't ready until 4 pm, all we received from that was a dinner voucher after one of the employees snatched food out of my cousin hand... Terrible service, terrible customer service, terrible accommodations. I would NEVER recommend anybody to stay here read more

Nyx Hotel Cancun - check in after 3 hours of waiting - Hotels Near Me - Cancún, ROO

The hotel itself looks nice -- beautiful beach, good pool, and decent food (though it's menu-based, not buffet-style, which wasn't what we expected). Unfortunately, everything else was overshadowed by one major issue: the nights were unbearable. The hotel is built like an open atrium with no separation between floors. This means that when music plays in the reception area, it blasts through the entire building at nightclub volume. The room doors are not soundproof at all, so when we tried to sleep, it felt like we were literally inside the club. My kids could not sleep, and neither could I. When I raised the issue with the front desk, explaining that my children couldn't rest, I was told I'd have to pay extra to move to another building. This wasn't an upgrade or luxury I was asking for -- just the basic ability to sleep at night -- yet the staff refused. We had no choice but to endure sleepless nights with music pounding through our room until late hours. If you're considering this hotel, ask yourself: do you want a peaceful place to rest, or do you want to pay for the privilege of having nightclub-level music blasting into your room all night? Because here, the hotel clearly doesn't care whether you or your kids can actually sleep. read more

Who had a bad experience?? I LOVED this hotel!! Food was amazing, setup was awesome, rooms were sweet! They upgraded us also to an ocean view w balcony. Was perfect IMO- goooOOoooo!!! read more

The pool is very small with limited chairs (gone by 9am). They require you to wear a wristband at all times. They also have many rules and watch you like a hawk. They do not tell you all the rules at checkin. Some rules are not written down anywhere, they make them up at the front desk. For example, YOU ARE NOT ALLOWED ANY VISITORS. If you meet someone outside, THEY ARE NOT ALLOWED IN HOTEL. If you have friends at another hotel, they may only see you in lobby for 30minutes where they can watch you. It's very creepy. But like everything at the hotel, if you pay them $90 then rule no longer applies. SINGLE PEOPLE SHOULD AVOID. read more

Nyx Hotel Cancun - Hotel, red flag hard currents to swim - Hotels Near Me - Cancún, ROO

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Depending on why you're here in Cancun really determines what kind of rating you'd give this hotel. I'm giving this two stars because of its location and all the staff are nice even though they have a serious communication problem. I was in town for my company convention at the Moon Palace and we decided to come a day early to stay at a hotel in the hotel zone so that we can get some beach time in the aqua blue Caribbean waters. We chose to stay here at the NYX because of its location and high ratings on Tripadvisor. As soon as we walked into our room I was disappointed. We requested for a deluxe room with two beds but what we got was comparable to a specious one bed suite so we had to get a roll away bed for our daughter. The room was nothing like what I saw in pics. They were all modern and newly renovated, ours looked like a pueblo style room in a dungeon where everything seemed old, out of place and mismatched. We went to the front desk to see if we could get a different room, and they offered to upgrade us to a master suite for an additional charge (that's most likely similar to the ones I saw in pictures), but since we're only here for one night we decided not to do it. The food was ok but there's only one main restaurant that serves lunch then switches to dinner so there's not really a lot of options. There are two other restaurants on site but there's a minimum stay and advanced reservations required. They have body wash and shampoo pumps attached in the shower but no conditioner, which later we learned was the least of our problems. We made a couple of calls to the front desk for extra towels then extra pillows, but both times they didn't bring enough of either. They make the bed with two layers of flat sheets instead of a blanket, so we had to call again (twice!) for blankets, but both of the blankets they brought had a sour smell like it was soaked in milk and left out to air dry in the sun, so we just slept with pool towels and cuddled to stay warm. There were drain flies the whole time in the bathroom and the Wi-Fi was super glitchy before 10am. We were just happy to be out of the room, at the beach, and couldn't wait to check out. If you are looking for the all-inclusive dream vacation experienced, this isn't the place. But if you just want to stop here to have some fun in a white sand beach with warm aqua water on your way to another resort that's slightly out of the way, this will do. read more

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Families with kids should take my 5-star rating with a grain of salt. Please, read on. The staff and the employees make this hotel a 5-star experience. I will still point out the nuisances that we noticed. We stayed for 11 nights and traveled with a 20 m--old kid. We stayed in a Deluxe room. Some of the +/- is from the point of view of Dad, not a bachelor or a couple. In no particular order, these individuals interacted with us more often than others. Special thanks to: Waiters: Alberto, Luna, Valentin, Giovani, Rolando Friendly, respectful, and very helpful. Hostess Sophia for greeting us every morning and being friendly with our kids. Photographer Alejandro for taking great shots of us at the beach. Thanks to the cleaning lady for taking care of the messy room. In-house Dr. Ivana E. Puga Diaz for saving the day. I had the stomach flu/irritation and she fixed me right up. I was feeling 80% better the next day. We visited Umami restaurant (need a reservation for the show, but not to eat Sushi). We ate Sushi 2 or 3 times. It was good. To go to the Italian restaurant, you need a reservation; we visited it twice. Service was ok but not a fan of Italian food. Pros: + Second smaller pool was more appropriate for kids to swim in. + Bigger pool is used to play volleyball etc. and is near DJ and bar + The Deck restaurant (from 12 pm-5 pm and 6 pm-10 pm? (Buffet)) was our favorite place + Great selection for Breakfast + Staff are very respectful, attentive, and understanding + Umami (Sushi) restaurant was a nice touch + They provided a playard where our kid slept (Chicco brand) + Had to use laundry service to clean clothes and it was returned to us the next day (folded) + Partial view of the ocean from our balcony was nice + Overall; organized and clean facility. Towels can be exchanged easily and service is pretty quick (Bar or restaurant). + Beach was relatively speaking very clean and there were plenty of spaces to sit Cons: - Few families with kids, primarily couples and friends traveling together There is nothing wrong with that, but understand there will be noise from around 10p to midnight (party or live band downstairs) every day. Be prepared for that. Bring earplugs for yourself and maybe noise-canceling headphones for your kids (if they are comfortable already wearing them). - On June 11, lights went out from 7:50p-11:25 pm Thankfully the room was already cool. No wifi, no A/C, and the opening window was out of the question (humid/hot) - Light was out from 1:00p-2:10pm on June 14 - I would not have brought up the light out issue but with a 20 m.o. kid, it is not something I can skip especially with no A/C - Nuance: Not sure all other resorts have this issue but there is no fan in the restroom neither is an air freshener. read more

DO NOT RECOMMEND! This was the worst hotel experience of my life. I've stayed in hostels with better service and cleanliness. At check-in, the woman assisting us was lovely, but that was the last of the good service. We arrived early, stored our luggage, and went to eat. When we returned, my friend was aggressively upsold to a "better" room that turned out worse--only thanks to the first helpful staff member did she get an actual upgrade. The upselling continued with Alfredo from the concierge team, who made inappropriate comments, admitted to drug use, and harassed my friend. He misled us into attending a vacation club seminar in exchange for a comped hibachi dinner and oceanfront cabanas. However, when we arrived at the restaurant, there was no reservation. The signed confirmation meant nothing. Frustrated, we skipped the seminar, only to be interrogated by the concierge team the next morning. Seeking answers, I spoke with the hotel's Director, Giancarlo Dell' Erba. He apologized and promised to make things right, confirming cabana reservations and assuring us he would handle dinner. When we got to the cabanas, a staff member questioned our reservation, and shortly after, Andrea Ugalde, the Guest Experience Manager, arrived and began yelling at us in front of everyone, falsely claiming we had lied. Despite demanding to speak with Giancarlo, he never came. Later, instead of the promised hibachi dinner, we received a reservation for the Italian restaurant that was already included in our stay. Other major issues: Our junior suite's floors were so dirty that walking barefoot turned our feet black. The room smelled of mold, and we had to drain the humidifier constantly. Housekeeping never refilled the soap. The bathroom sinks were clogged, and the iron was broken, requiring a request to swap it from another room. At night, a DJ blasted music in the lobby until 1 AM, and we were never warned about the noise. Room service one night never arrived. The entire stay was a disaster of deception, poor communication, and unprofessionalism. Save yourself the frustration and book anywhere else. read more

Let me just start off by saying I do regret not getting the all inclusive package. It is pricey to eat at the resort a glass of soda is 5 dollars with each refill an additional 5 so it adds up fast. The food was ok, the breakfast was probably the best. Staff was nice enough, but I felt like not having the all inclusive wrist band I didn't get the same treatment. Would I go there again definitely no. read more

Nyx Hotel Cancun - Shower shampoo and body gel, no conditioner. - Hotels Near Me - Cancún, ROO

I'll go first by saying some of the positive with NYX hotel. The bartenders/waiters by the beach and pool, Juan, Julio, and the other bartender (his name is slipping my mind at the moment)are wonderful! If I were to come back there it would only be because of those guys. They were funny, attentive, quick, and had impeccable customer service. They go above and beyond. We enjoyed the 80 minutes couples massage along with the champagne and chocolate covered strawberries that came to our beach bed after. One of the best massages I've had a long time. We didn't take go to the pool often but the pool side entertainment guys seemed to be a lot of fun and people really enjoyed them. The outside of the resort is beautiful. For the negatives: Front desk people are not helpful. I have traveled all over and this place is one of the worst places I have stayed. Beware of the 'all inclusive' dinners as it is hard to get in to the two restaurants within the hotel. We were allowed 3 reservations per restaurant with our number of night stays. My boyfriend is an early riser and would try to make a reservation right away in the AM due to their one day prior policy...never had any luck. They use a QR code to book your reservation which is in the lobby. When using this code it just spins...nothing works. The front desk ladies just look at us like we are the problem when, in fact, seems like it's their janky system. Very frustrating. We also booked and paid for a deluxe king room. We got a small room with a queen bed. When we showed them our booking reservation they said we were basically out of luck to get the room we purchased or we could get a new room looking over the lagoon with two twin beds. They didn't offer some sort of refund for the difference between a king and queen room. What customer service they have! Wow! Amazing! Our room was also on the very top floor with no elevator. I understand why no one wanted to make the trek up there to clean our room. Our AC leaked from the ceiling and was almost impossible to get cool in there. The hot tub is also not hot. We noticed for an Adults Only resort there were a lot of kids at breakfast and the pool. After a long day of excursions we took advantage of the room service. I just assumed being an all inclusive restaurant, room service was also included. IT IS NOT. We paid $60 bucks for a burger, pizza and ice cream...and they forgot silverware. Guess we didn't need the spoon to eat ice cream. Again, the only reason I would stay at this resort again would be to see the bartenders and waiters. read more

Nyx Hotel Cancun - Wine and strawberries after our wonderful massages - Hotels Near Me - Cancún, ROO

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April 2023: I now remember why I didn't leave a review. Ft. Lauderdale got flooded, and our connecting flight got totally dropped. Total nighmare. Bottom line: NYX was a fine little beach front resort. Staff were terrific. Daily activities by the pool. Decent hotel/restaurant food. Poolside beer glasses were tall plastic style. I did find one with cracks and a wee bit of mold... Whatever. I showed the bartender and he tossed it in la basura. The morning breakfast though, was always awesome. We speak Spanish and talking with the staff was always wonderful. Older dude, 5'3"ish, wears hair net thing, semi-stocky - the best dude ever! My man would save us 3 the prime outside seating in the morning. I went down early before wife and kid woke up, drank coffee, ate lots of bacon strips, and fed wild birds granola out of my hand. ZERO complaints about our stay. Had a balcony with an ocean view, and the pool *wink*. We thought we were gonna be all over Cancun, slashing machetes thru jungles, floating down cenotes, tickling dolphins, and all that dreamer stuff, so we opted not for all inclusive - this was our only mistake. Tired AF after day one were the parents... Our son wouldn't leave the pool, so if he's content, so were we. The taco place just below it, beyond the italian place, is also awesome. I ate 27 tacos from there during our stay. read more

Overall the staff and hotel was pretty good but the hotel had a strong smell..possibly mold that they are trying to cover up but it definitely needs to be replaced. It was irritating me the entire trip, please address. It was a quaint hotel. read more

Nyx Hotel Cancun - Hotels Near Me - Cancún, ROO

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I enjoyed my stay here. It's a little more upscale I think k then others but the area is near all immunities. The pool/s are clean and amazing as well as the walk down the beach fromthe pool. They have great big sized Jacuzzis and it's really a nice and spacious hotel where you don't feel crowded near others. We got upgraded to a balcony suit and I rather enjoyed it. With its view towards the water and it was nice. The walking distance to the mall is great and the food in the area is perfect also. I do believe I will be back as it is very accommodating. One thing though, I'm on the 2nd floor and no hot water, hmmmm. read more

am deeply saddened to leave a one star review. My boyfriend and I stayed from Sept 30th until Oct 3rd for my birthday. Unfortunately on Oct 2nd .2024 we came back from an excursion around 6:30 pm and noticed a watch missing from our room after we showered. This watch was left under the tv the moment we left our room at 5:50 AM. I believe this is no coincidence that it just happened the day before we leave .My boyfriend only brought two watches his gold watch and apple watch. This specific day he decided to wear the apple watch. The entire time we had been locking stuff in the safe but this time we simply forgot. There were only certain people with access to our room. We asked staff to review cameras. They filed a report and said they would question staff the next morning as they all had left for the night. If for some reason its not found they suggested we do a police report. Ofcourse if the cleaners report not seeing a watch there is nothing much the hotel can do. Update we went with guest experience. She said the room was left "open" and it was reported by cleaning staff. They said they did a walk through to check the room out. I was left astonished by this. The lack of accountability was crazy. They said anyone could have gone into the room and stolen the item. The crazy thing is my items , makeup and clothing was still in place. If someone had truly walked in there in hopes to steal upon entering the room they would have searched my bag and luggage. They would have taken my boyfriends belt as well. Also if hotel was concerned about safety why did staff not inform us the room was left "open"when we reported an item missing? Why were we not notified when we arrived. Conviently only when item was reported missing. I spent my night crying my eyes off completely shaking until my boyfriend convinced me to go out and still enjoy my birthday. Even then we came back before 11:30 due to the night being ruined. The hotel itself was clean and organized. The food was amazing. The front desk was inviting and amazing ( Maike and gentlemen at the front). Douglas and trainer also did an amazing job at taking care of us at the restaurant. We did the all inclusive and even upgraded our room. We spent and invested in the hotel along with tipping. Please be aware of leaving items in the room. We have stayed in sketchier hotels and never had any items come up missing. We also did not drink heavily, cause chaos , or were rude. I will be sharing my experience on instagram, facebook and tiktok. Be safe during travels everyone. read more

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Did the All-inclusive option and it was well worth the price! Make sure to bring in your passport if you are from out of the country, they will need to scan it, and make sure when you sign their documents when checking in that it matches your signature on your passport. Rooms were very clean and modern. Room came with a mini-fridge filled with water, beer, and sodas (They refill this for all inclusive). The water pressure for the shower is weak, and the bed Is a little uncomfortable (too firm). Nice balcony outside with a nice view of the Hotel Zone and canal (I believe the cost is additional for the beach view). All-inclusive: Breakfast, lunch, and dinner is all included at the restaurant located on the resort. The lunch and dinner at their restaurant is Amazing! Great tasting food with beautiful presentation. The breakfast buffet however was underwhelming, the lunch and dinner makes up for this! All drinks at the bar and restaurant is included! However premium drinks is not included (This includes drinks in a coconut or pineapple). The beach is beautiful with plenty of chairs. You may also reserve a cabana or have dinner on the beach for a cost. I took one star off because they seem a little disorganized. We made reservations for another one of their restaurants on site (Chianti Restaurant) and they lost our voucher for an all inclusive meal. I also saw they also ran out of rooms for a couple that had a reservation. read more

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False Advertisement! I had booked since March 2022 for August and when we checked in turns out our "All Inclusive" was not All Inclusive. They claimed that's the name of the hotel, NYX Hotel All inclusive but it's in fact not named like that. They asked if we wanted to upgrade to all inclusive we had to pay $700 dollars more on top of the $1,500 I had already paid when I had booked and paid for All Inclusive package for 5 nights. I ended up paying for 2 All inclusive which I had to pay $280 dollars extra which I regret because I was not even worth it! I had paid extra for the Master Suite, when we got to our room the smell was very bad almost if not mold, the AC had a leak and there was a big puddle of water on the floor, they moved me to another room. The fridge was so small only had one water per day, and only two towels. The bed sheets and so cheap and the mattress was hard and uncomfortable. The food was extremely over priced $100 per night for 2. I did not like that no one was allowed to be in the pool after 8pm and they always ran out of towels. Front desk is rude and seems like they do not know what they're doing. Breakfast was disgusting the eggs were so watery and nothing looked fresh. Overall; I'm very dissatisfied and disappointed. I do NOT recommend this place for anyone! Save your money and book somewhere else! This isn't even close to being a resort. Only looks nice from the outside but is very humid and smells horrible. Just like a cheap hotel when in fact nothing in here is cheap and they try to take your money for anything. Only positive thing I did like was the ocean view and the location of the hotel- mall, stores, bus stop are all walking distance. read more

Nyx Hotel Cancun - Ocean view - Hotels Near Me - Cancún, ROO

Amazing hotel! It's a smaller hotel but it's just perfect! You actually get to relax! The food was amazing; lunch and dinner were served not like the usual buffet instead you ordered from a menu and outside with the ocean view. Everyone in this hotel was super friendly and made you feel so welcome! A shoutout to Ricardo,Jose Juan, Gustavo and everyone who made our stay here so wonderful! I would definitely come back but there are too many places to explore in this beautiful world! X PS: If you have a lake view room you'll get to see the sunset every night and its beautiful!! We had room 2501 which was right on the corner and you get both lake and ocean view The buses here take you anywhere for $1 and we also booked a hire car to explore the cenotes which is a must! And chichen itza was amazing. We also went to tulum and hired bikes there for the day. So much to do here!! read more

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I booked this trip through livingsocial and was kind of nervous because the yelp reviews. But they definitely showed us different here at NYX! Great service, good food, and such a cute resort. Totally feels like vacation! ps Eddy at the Magic Bar by the pool is the best bartender! Ps: can you ask eddy how he made his strawberry limeade cocktail? read more

Nyx Hotel Cancun - Hotels Near Me - Cancún, ROO

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Just don't. The food is completely chalked up to be something great but is less than average. There were few plates that we truly enjoyed - like the enchiladas verdes and chicken piccata. The front desk service is ATROCIOUS. They are so rude I don't even know where to begin. The hotel is in need of serious renovation. There are cover ups and shotty work all over that they just cover with paint. The excursion man straight up lies to you to get you to buy through him. The towel service is probably the worst part, you can only get beach towels between 8-6 and if you are going on an early AM excursion or want to go to the beach after dinner, just forget it. No one will help you and they will rudely tell you that you should've come between the allotted times. I took a chance on this place and was totally burned. The location is great but that's about it. Our best times of this vacation are when we left the property. read more

Service - 5 stars! Blown away by the friendly and amazing staff here. Had no issues all week, everyone went above and beyond to make our stay perfect! Food- 3 stars. Pretty bleh. A pain that you have to make reservations for their two "premium" restaurants the day of between a short window- could have a better system for this. We did all inclusive and the lunch and dinners were disappointing. Breakfast was yummy! Room- 3 stars. Warm, outdated rooms but it didn't really matter when you look out at the ocean! We also stayed in the building next to the beach palace and it was LOUD over there, gave us a bit of FOMO for not staying there read more

Nyx is a beautiful hotel that is situated in the resort zone of Cancun. We booked the master suite for 7 days (all-inclusive) and we were welcomed with sparkling wine in the room upon arrival. There are a lot of things to do if you come before your check in time. In our case, we arrived at 10AM and had to kill five hours which wasn't hard to do because they gave us all-inclusive bracelets. We had breakfast and Rueben served us. We then went to the deck (a restaurant in the hotel right beside the beach) and was served by Rueben again. Rueben is a wonderful individual that likes to get to know his guests and make it a personable experience for them. We frequented to the Magic Bar or the Beach during our stay. Eddy and Juan at Magic Bar was very friendly and attentive. Julio at the beach was attentive to all of the guests in the beach which was stellar. The only drawbacks that I could say about the experience was our room. For being the most expensive room in their offerings we could literally hear EVERYTHING from our surroundings. Whether it's the MC at the pool, people blasting music from their terrace or other people leaving their rooms and the door being slammed shut. You hear everything! Other than that, service was amazing and I would recommend my friends to stay in this hotel. read more

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Good option for an all inclusive resort when visiting Cancun located within the hotel zone. Experience overall was good from service to amenities. Hotel is clean and staff was friendly. Fridge in room is stocked with water, soda, and beer. Bar is available inside and by the pool. I only had one negative experience in which I made reservations for one of their restaurants, Chanti. When I came down at 9:50pm as instructed before my 10pm reservation, they had no record of it. The front desk asked who we spoke to and knew exactly who we were referring to but could not make any accommodations. Her name was Elvia I believe. The resort have 3 restaurants on site. Breakfast was average. The Deck offers both lunch and dinner, but I enjoyed lunch the most. Shoutout to Jose and Omar for being great waiters during my visits at the Deck. Unfortunately I didn't get to experience Chanti which is only offered complimentary for every 3 nights stayed. Food/drinks I recommend: - spicy mango drink - pina colada (pay extra for pineapple but comes with 1 refill) - fish/shrimp tacos - beef kabobs - squid rings - salmon - beef flank - ceviche - seafood paella - coconut ice cream read more

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There are better options. This is a fairly well-located hotel in the Hotel Zone. It's priced rather low, especially now given COVID-19, so you can easily budget for this place. The price I paid for a high-end suite was surprisingly low, which should have been a warning to me, but I'm occasionally kinda dumb. Long story short, I was underwhelmed by this place. Among other things: - My room (allegedly the top suite in the place) was huge but poorly laid out, and faced directly over their bar, with no blackout curtains. Folks from the bar could (likely) see inside of my room 24/7, and I could hear them until the bar closed. It was loud, obnoxious, unnecessary, and I probably scandalized some old drunks. - The shower must have some bad plumbing, as it'd randomly blast scalding hot water, even when set to a relatively cold setting. It's a bit of a burning wake-up call. - The room wasn't dirty, but it wasn't clean either. You definitely don't want to be barefoot in the bathroom. - The food situation is weird. For the non-reservation restaurants, they are "buffets," but you have someone fill your plate while you look at the food and point. This resulted in me embarrassing myself by not realizing that there was an awkward makeshift line for the attention of one overworked server who was filling others' plates for them. The result is equally cringy: you end up awkwardly trying to quickly pick food to eat while some poor server holds your plate and stares at you. Given the huge number of options in the area, I'd probably skip this place. read more

My fiancee and I just returned from a long weekend stay at NYX, Cancun. We wanted to do a "quick getaway" for her birthday. When I booked, I got the all-inclusive package. When we checked in, the woman at the front desk tried to upsell us the "premium" package, which included top-shelf liquor and a few other upgrades. This was the first time, ever, that all-inclusive didn't mean the obvious. The upgrade was $50 per day per person, which would have added $300. Now, $300 isn't an exorbitant sum; however, when you book an all-inclusive, you assume it means what it says. The consequence of not upgrading was having to pay out-of-pocket for brand-name liquor, e.g., she likes vodka martinis and had to pay $15 per drink to get Gray Goose (they didn't have Titos). Other than the nickel-and-diming (a turn-off for sure), the rest of the stay was pretty good. We had an epic room with a large balcony that overlooked the ocean. I think we got lucky there, but it was really cool. The pool on the beach side was lively, the water warm, and the vibe relaxed. The clean, soft-sand beach is right there and front-row seats to the beautiful ocean aren't hard to come by. The staff is friendly and attentive. The food was pretty good - not stellar - but good. The breakfast is solid with a wide array of food to suit every taste. The sandwiches at the Deck for lunch are decent; however, the dinner we had there left a lot to be desired. The food at the sushi place was excellent and the meal at Chitanti's, the Italian place, was good. In summary, a decent place but know that if you get the "all-inclusive", you'll need to upgrade to the "real all-inclusive." It's really too bad they do this because, as you can see from other reviews, it's in poor taste and leaves people annoyed if not outright angry. The property is on the smaller side, but if you're looking for that, it works well. The rooms are clean and functional, the pool is a good place to hang out, and the beach is outstanding. The food is middle-of-the-road to good. The mixed drinks can be watered down - you need to pay attention to what's being poured. I just kept asking for strong drinks and they delivered those. I hope this review helps someone out there make an informed decision. read more

I recently stayed at your hotel, and unfortunately had a very poor experience. Early in our trip, we were awoken by a phone call from the front desk very early in the morning. When I answered the phone and asked for the reason for the call, the woman simply replied "just seeing if you needed anything". We did need something, sleep, and that was interrupted for some unknown reason by the front desk. Throughout our trip, we grew frustrated with the inability of the staff to take care of simple requests. For example, my fiancé asked the front desk to ensure that our room was clean and the bed was made. After it was not done correctly, we spoke directly to the cleaning staff, and they were incredibly kind and did exactly what we asked them to do. The biggest problem with our trip occurred later on, when my fiancé suffered a serious bout of food poisoning. She was extremely sick, and was unable to leave the room for an entire day. When I spoke to the front desk, trying to acquire some boring foods that she would be able to attempt to eat, the staff was unwilling to try and accommodate my request. after we searched far and wide throughout the hotel, a kind person at the deck was willing to put in some effort and locate two bananas for me. I think the most frustrating part of this experience was the simple fact that whenever we had a problem, no one from the hotel was willing to put in a small amount of effort to try and help resolve it. After we expressed our frustrations with the trip, the hotel Repeatedly claimed there was nothing they could do to help us, and went as far as to suggest that our illness was simply related to a lack of familiarity with the food and the spice. We both suffered severe food poisoning during our stay and a simple (what can we do to help?) Would have been more than enough to make us feel like the hotel was trying to help . When my fiancé posted a review about our stay at your property, the response from the hotel was completely inappropriate, and also included several lies. It is completely unacceptable that instead of excepting responsibility for what happened to us during our vacation, whoever responded to her review made up stories to make her look bad. All we wanted from the hotel was a simple apology and unfortunately we have not gotten that. Our experience was extremely disappointing. We will not be returning to your resort. Please try to handle a similar situation like this in the future with more care and empathy. read more

I am giving this hotel one star. I would give it zero stars or less if I could, however, a couple of the servers and entertainment staff were amazing. Management was horrible. I dropped a $20 bill and one of the staff members (I think a housekeeper) picked it up, and the management defended her and would not give it back to me. There is loud music playing in the lobby until midnight and kept us up, and they would not move our room without us paying a $50 a night upgrade fee. I was crying in the lobby due to my money is being stolen, and people mostly ignored me, but the food service staff were awesome and that is why I am giving a one star versus zero or minus star review. read more

Very unprofessional establishment. My sisters and I had paid in FULL months prior to our cancun trip. When we arrived they claimed we never paid even with showing the receipts and the account with $1500 out of it. So they said they would place us at another resort for the night until the "payment processed". We were put nearly 20 minutes away from everything at the most disgusting hotel ever and they charged us MORE to stay their because our "all inclusive never processed". We were speaking to the manager Maribel and every day was promised we would be getting a room for us at the NYX where we booked from the beginning. Received nothing but a bunch of BS daily. Never refunded the amount we payed nor compromised us a room at least at a decent resort and one that was not where all the locals stay. 100% unprofessional, rude, and inconsiderate. read more

My boyfriend and I really enjoyed this place. I want to start off with how great the customer service was. Every person there was always working hard and so friendly. I want to give a shoutout to Ruben for making our trip extra special he was so thoughtful and kind , Juan the bartender who made excellent drinks, Elio who was very accommodating on the beach& restaurant as well as Luis who went above and beyond. The food was always so good from breakfast to lunch and dinner the food was fresh and authentic! Our room was great facing the ocean and not to mention shout-out to the cleaning people who cleaned our room they did a great job. This is a clean place great people,location and can't beat the price! I highly recommend staying at Hotel NYX. read more

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My biggest problem was the quality of food throughout the entire resort. THEY DO NOT USE REAL BUTTER IN THEIR KITCHENS. This might not sound terrible, but let me assure you- the margarine butter substitute they use has a very distinct flavor/aroma and it is all I could taste in every dish it was added to. Our NYE dinner included a salmon/lobster carpaccio that was probably 1oz of total protein. The beef tartare was completely oxidized, arriving at the table with an unpleasant brown color. The main course of seabass was ruined by the margarine. The other main entree was half a grilled lobster tail and beef wellington which arrived to the table cold, but otherwise was OK. And mash potatoes that also had the disgusting artificial sweetness of their butter substitute. During "Spanish Night" at the Deck restaurant- I ordered a beef dish which I thought was going to be similar to steak, and my partner ordered the grilled catch of the day which they told her was mahi. My beef dish was made up of two thin slices of poor quality beef with a slice of ham and cheese sandwiched between them, served with "potatoes" but really just french fries. My partner's fish would have been OK, although it was absolutely not mahi (I work in the seafood industry) and was still raw in the center. We tried the sushi at Umami the night before, and it was on par with a low quality grocery store sushi. At the Deck restaurant, they have a wood fired pizza oven that was legit, so I ordered a pizza one day at lunch and asked for it extra well done in hopes of getting something crispy. The dough is likely premade, super doughy and thick and unfortunately was impossible to get crispy. The ceviche we had at the Deck restaurant a couple times was a previously frozen mixed seafood blend. Probably 70% of the ceviche was unripe tomatoes & onions and 30% seafood blend. The breakfast buffet was probably the best part of the all inclusive plan, because it was one of the only places I could find a hint of authentic MEXICAN FOOD. Look for the tamales and plantains at the hot bar. Avoid the eggs here, unless you enjoy the flavor of their butter substitute. Table service for coffee and water was slow, you are pretty much on your own to track it down most mornings. On our first day at the breakfast buffet, I was wearing a tank top as we were planning on heading directly to the beach after. They would not let me in the dining room, and told me my shirt was against dress code and I needed to have sleeves. Such a ridiculous policy, really left a bad taste in my mouth on the first morning as I took the elevator back up 5 floors to get a T-shirt. WIFI was terrible in our room. I was told weeks before arriving that Tacos Villanos was not included in the all inclusive plan, which is fine, but if we booked a Sunset Suite we would be allowed one free meal at this restaurant. Well we upgraded to a Sunset Suite on our first day after seeing our dingy, dark, basement standard room. The front desk refused to honor our free meal for Tacos Villanos after upgrading to the Sunset Suite, and told me the promotion had expired. I literally have the message through FB from NYX telling me one meal was free with a Sunset Suite booking of 3 nights, and we stayed 5 nights. I asked for the operations manager to follow up with me, and of course no one ever did. The first 3 days there were not enough chairs on the beach to accommodate all the guests. On our last full day at NYX, both our room keys stopped working to our suite. We had to go down 5 floors and wait in line to get our wristbands reprogrammed. The level of service from all the staff is way below my experience at Vidanta and Valentin in Cancun. The overall attitude towards guests was poor, and they were very quick to tell us "no" throughout our stay. Pay a little more money and try another resort in Cancun. There are too many options to settle for what NYX has to offer. read more

This is the third vacation package we have bought in Cancun. For a modest price, you can't expect the Ritz. Typical resorts are dated but clean & staff is super accommodating. We've never been disappointed...until now. The rooms are utilitarian but clean. Wait staff near pool is accommodating. That's the only positive comments I can make. The food was absolutely horrible. Everything was over cooked. Even though all inclusive, we chose to eat elsewhere & pay it was so bad. First room we got had loud creaking pipes when water was used upstairs. Were moved but the next night the entertainment was blaring until midnight, so still no sleep. Hot tub doesn't work. There's a lack of seating at the pool & beach. During the day, promo girls solicit positive reviews for eligibility in a prize drawing, so take other reviews with a grain of salt. read more

My boyfriend and I stayed at Nyx for a few days in February 2022, and I have to say first that every employee we came in contact with was incredibly friendly and nice, which really made the stay great. The pool is nice and of course the beach and the view are beautiful. The all-inclusive plan was fairly generous, in that we had plenty to eat and drink and never needed to order from the pay section of the menu. The servers also constantly refilled our house wine glasses (only house wine included in the plan, not specialty wines) when we were dining in The Deck restaurant, and were quick to take our order when we were at any of the multiple other bars on the property. The downsides: Our room, which was a "deluxe room" with balcony, was small and cramped. Luckily having the balcony was like a small extra room and made it bearable. The other thing is that while there was a large variety of food options, the food was just okay. They did have a lovely spread for Valentine's Day, though, with decorations and tons of cute desserts--something to keep in mind if you want to go to Nyx in February : ). They had pretty strict rules about when to eat in the specialty restaurants, such as the Asian one. You have to make a reservation, and the Asian place isn't open Mondays, so if you're only here a few days you might not get to eat where you want. Overall, I recommend this as a good pick for the price if you don't want to spend a lot more at another resort. read more

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I'm giving this hotel 5 stars because my boyfriend and I had such a fantastic stay!! The service was always so kind and friendly- really should have brought more cash to hand out more tips- and there was never a poor interaction or anything of the sort. We did an all-inclusive package and were truly amazing at the high quality food and drinks! The Japanese restaurant Umami was our absolute favorite our room was spacious and clean and so was the rest of the hotel. Would love to come back someday! read more

Just got back from the spring break trip with my son ruprecht. Great hotel and a good trip but a few quirky things along the way Positives: Nice sand, great buffet, lots of hot gals (note: also lots of bow wow dogs, please stop advertising in Montana and Nebraska). Great gym but they have a limit of 60 min on treadmill which is a problem. Very nice decorations Negatives: The older women on the beach are way to aggressive. Now I know I left the wedding ring in the room and had my shirt off but that does not give them free reign to treat me like property. They are very physical. Also can't tell if some of the locals are dudes. My waiter had a mustache and the tag said sam so I assumed it was a guy. Nope. Long ride from airport which I enjoyed but ruprecht had bad gas. Think rotten eggs in blue cheese. Not good. I would go back after the wife leaves me. Hopefully any day now read more