This is an easy to access pharmacy and the staff is friendly. They have most of our Rx's in stock…read morebut sometimes have to take a partial fill home and pickup a second time.

What's gem of a store for many items. We went this weekend for the Christmas sale and we found so…read moremany lovely items not found elsewhere for gifts and decorations. The employees are so friendly and knowledgeable, it was truly a delightful holiday experience.

A non chain pharmacy that gives personal caring service. What a find. And a fabulous upscale gift…read moreshop and cosmetics counter.

Really nice and friendly staff! Nothing different from other Walgreens store wise but the staff…read morereally stood out to me, which makes me want to come back :). They always greet me when I walk in and ask if I need help with anything.

It's a Walgreens! Nothing special here, except they are one of the only places that I know of that…read morecarry BAWLS Energy! My new favorite place hahaha.

Joke of a Walgreens...no wonder they are closing next week. Wasted 1/2 hour in drive-through…read more First no one came and I had to honk and honk. Then the unseen girl tells me that a prescription that I just verified at another Walgreens in town didn't exist. She told me I had to call them...I said I just did...why don't you? Then I had to wait and wait for the pharmacist to answer (more honks). Then I called the store manager to tell her how long I was in the drive-through (I was the only car - I wasn't waiting in line). I finally left. I wanted to inquire about a savings card for a prescription and no one knew anything in the pharmacy about it. I love Walgreens and this is the SECOND one to close in Rockford. Walgreens has major problems.

Pure incompetence and the worst walgreens I've ever encountered. Stay away if you can and def don't…read moreuse them for a pharmacy!

The Good I'm Very Pleased With My Local Walgreens Service However I Just Got Off The Phone With A…read moreWalgreens Representative Only After Being Put On Hold For A Period Of 10 Minutes, I also listened while the actual called was picked up several times without a response, finally when they seen that I wasn't going to hang up someone else pick up the call , by them I was a little upset for the way I was treated if you don't have enough employees to handle these types of matters then the number that was provided for me to call shouldn't have been sent

John in Pharmacy is amazing and gives the greatest customer service experience! Always very helpful…read moreand knows his craft! I always come in and everyone's very nice and helpful! Thank you so much John!

I'm new to the area and I attempted to transfer my regular prescriptions to this pharmacy in Lake…read moreGeneva. I spoke to a pharmacist who was very pleasant but wasn't very helpful. I told them that my current prescription was at my old Walgreens more than 2 hours away and I would not get there in time before they closed. I also made them aware that I would be getting very sick without my meds and because my meds were a partial fill, (my old pharmacy didn't have many in stock) that they couldn't or wouldn't help me. I even asked if they could give me just enough medicine to hold me over until I could make the 4 hour round trip drive to get another script and then transfer it to them. They told me they would not. I am shocked that they were so unhelpful especially when COVID is still rampant. Very disappointed with this pharmacy. A similar situation has happened to me previously and two other pharmacies were more helpful than this place. I'm not sure if I will be going to the Walgreens in Lake Geneva

The worst i have ever encountered! It is so disorganized there, no one knows what they are doing…read more They dont answer the phones or if they do ur put on hold forever and then disconnected. Their app just keep sending you updates that make no sense at all and gives you no details either. The website is just as bad. Deplorable service and its clear no one is steering the boat

Super nice and knowledgeable staff. Rented a wheelchair for my Dad for 1 week. No hassle when…read morerenting for another week.

We went in looking for a solution to allow my husband to sleep after rotator cuff surgery. Terri…read morehelped us by first showing us wedges they had available. He had already tried that and it was worse than our couch recliner. She suggested that renting a powerlift chair might be helpful. It was on the pricier side, but the only other idea she had. Well, we thought about over lunch and just decided to just purchase a chair. Terri showed us the options and let us just try out the chairs on our own time. We never felt rushed. It was obviously more than we originally thought of doing, but we are sure we won't regret it in the future. The only thing that didn't make us happy, and why this isn't four stars, was the price tag. We picked the chair we liked best & thought the price was what was on the tag. There were options below the big price, like heat & massage, which were things that could be added to the base. Oh, but the material that the chair used was on that list (which we didn't realize because it was not a common name). It was not in the large number on the price tag and added $900 to the price. We didn't know this until we were checking out. We do not blame Terri for this, but the company that thought this was a good idea. The tag should have had the final price, before taxes & delivery not the base price if you could buy it off of the floor like we did.

this CVS is solid; however, my only complaint is this bitter zara lady In pharmacy, whom is in need…read moreof much more training. WHO HIRED HER?! Her bedside manner is atrocious! Gates were closed, yet some lady was behind the counter. I gave the benefit of the doubt when i politely asked if and what time they would reopen, or if they were closed. the red signs on the wall in front of where i was standing (from the angle I was at) shows open from 8am-8pm most days. It was 12:40. I did NOT see the monitor to the left that shows they are closed from 12:30-1pm. honest mistake on my part, but to completely ignore someone genuinely asking a question... looking in my direction at me, and NOT respond at all, is beyond rude. some folks would slap this little girl for that, but Im not on that type of time. My point is, What if i someone was illiterate, and could not read? What if someone genuinely does not see a monitor that's positioned off from the direction of the pharmacy gate, such as myself? So i went to the front and politely asked the clerk if the pharmacist was deaf (to give zara some grace) The clerk at the front responds, "no", as i follow up with why I asked that to begin with. To my surprise, as I walk back towards the pharmacy to ask again, she's mouthing off about me asking if she was deaf to some counter part she's on the phone with... how are you so confident to be yapping like that behind a closed gate, like you wont open back up in 15 minutes? You dont know what kind of mood people may be in, or what they are willing to do because of your lack of acknowledgement and respect. I stepped out of my character...being self effacing, I did call her out her name for not being able to easily respond or even point in the direction of the sign (which again, i did not see until going back to the gate after asking the register lady if this zara chick is deaf. I can admit where Im wrong. I can own where I messed up, but this is the person thats in charge of dispensing medication to people?! ‍ who raised you?! yapping behind a closed gate like you're in high school. Parents definitely should've Beat you more as a child because your Bedside manner is beyond horrible. you should not be working with people and definitely should not be in charge of dispensing medications at that station on your own. Deprived is an understatement. this woman looks soulless!! And karma is a mf! it doesnt miss. It will spin the block for you weirdo. Other than that, shout out this CVS (except for this weirdo). They do a great job. It's just this heffer in back that is harming CVS's brand image.

This is a newish, clean, and airy CVS. We only dropped by because we were close by and had a…read morecoupon to use. I guess from some of the reviews, we were fortunate to not need the pharmacy here! Good luck with that to the Napervillians!