Walking in, it was empty except for one other group. The whole restaurant was empty and they sat us right by them. Smelled like an old hotel room without a good ac. Food was bland. No taste. Fries were good. One server and didn't get a refill when drink went empty...and no one was there to take up their time. Overpriced for the food and experience. read more

I ate dinner there and the food was terrible. No flavor and chicken tenders were over cooked. The server was slow and had to wait for drink refills. It was overpriced for the food we got. read more

O'Charley's: A Mixed Bag of Bites and Booze My wife and I rolled into O'Charley's for supper, ready for a good time, and we mostly got one--though the meal was a bit like a sitcom with great supporting characters but a shaky main plot. My wife went for the 6oz Sirloin Steak with a baked potato and green beans. The steak and spud were solid, hitting all the right notes like a dependable rom-com. But the green beans? They pulled a plot twist and just... weren't. Whatever that means, it wasn't good. I opted for the Shrimp and Grits, paired with a couple of Margaritas that were the real MVPs of the night. Liz, our bartender-server hybrid superhero, deserves a standing ovation for slinging drinks that were strong, not some sad, watered-down wannabe mix. Margaritas: 10/10, would sip again. The Shrimp and Grits, though? A Southern tragedy. As a longtime fan of this dish, I was ready for a light, flavorful hug from the Lowcountry. Instead, I got a greasy, heavy mess where the shrimp played hide-and-seek--and won. Hard pass next time. We kicked things off with the cheese wedges, O'Charley's claim to fame and the whole reason my wife dragged me here. They delivered, all gooey and glorious, like the comfort food equivalent of a warm blanket. The rolls, though? Usually the stuff of legends, but tonight they showed up fun-sized. Liz, bless her, kept the tiny carb parade marching to our table, so no complaints there. In short, O'Charley's brought the vibes with killer apps and drinks, but the main dishes need to get their act together. Liz, you're a star--keep pouring those margaritas! read more

We celebrated our 33rd anniversary with a meal out at O'Charley's. It seems to be our go to place in Etown. I had the Fish & Chips with a "side" of coleslaw. I don't know how my fries came out so good, but they were perfect. I usually ask for light salt or nothing on them. This time I forgot. But I got what I would have asked for. The fish!!! I used to be a tenders girl, but the fish gets ordered by me more often these days. It's just that good! I always doctor the coleslaw by adding a bit of malt vinegar in. I like mine with a bit of tang. My husband had the Bourbon Bacon Burger, which he raved about. It's messy and he ate it with a knife and fork. But, the look on his face afterwards was heart warming. His fries were seasoned perfectly for him, too. There was a minor inconvenience. We were seated in the bar, at a booth by the window. The vents were located across from us and the air ended up blowing across the table after it came down the wall. The chilled me a little and our food did cool off faster than we would have liked. I also tried to get the "anniversary" code from my O'Club, but I couldn't log in and got to the point I'm hoping I'll go back once I get back in, and it will still be there. read more

Friendly servers with outstanding management . This restaurant always exceeds expectations. From the stellar bar drinks, to the amazing chicken tenders! Never been disappointed with a meal. read more

We haven't been here in well over a year. We went tonight, I got a medium rare steak, rice and Mac and cheese. The steak was basically raw, the Mac and cheese looked like a kids portion and the rice was bland. My wife got the chicken bacon and ranch quesadillas and she got this last time and loved it. Tonight, it was gross and just flavorless and greasy. The waiter was awesome, other than that, we won't be back. read more

This used to be our favorite restaurant the food is not good now. The potato soup is just cheese the quesadillas was greasy and somehow dry at the same time. Husband ordered a burger is was over cooked and it took forever. The rolls are the only thing still good since we were giving it another chance but bad again. read more

Have waited an hour for my food and they tell me last minute they aren't serving my sides anymore

The food tasted so bad. It literally tasted like frozen microwave food. I waited for more than 30 minutes for the food and drinks. It has nice exterior and interior, but that's it. read more

We walked in and got seated, it took the waitress about 45 minutes to even take our order. When we did get our food, it was super cold, only like warm in the middle. We saw the chef scratch his head next to our plates, we didn't even eat our food. The appetizer was terrible as well, and it was just chips and queso. The service was horrible and the food was even worse. Please save yourselves the trouble of coming to this restaurant. Worst meal I've had in years. read more

I have been to this O'Charleys twice in my life and oh my heavens does it disappoint me. I took my grandchildren to eat because it's my grandson's favorite restaurant. I come here and their service is worse than the taco bell bathrooms. We have sat here for over two hours and just got our food. I've been waiting for over 20 minutes for a refill and the waiter said he would get on to it and he never did. He blamed it on someone's table on the other side of the room. The food was horrible and I was parched almost the entire time I was there because I never got a refill of my drink. Also one of the waitresses dropped a tray full of glass I repeat GLASS cups and shattered them across the room and the pieces flew by my head and got my grandson all wet from the drinks. AND with all of this being horrible for 3 people to eat it cost me a whole big whoping $60 for sandwiches?!?!?!? Back in my day we never saw $60 at one time that was absolutely ridiculous. Also I was sitting right beside the kitchen and could see straight in the doors the entire time, and do you people want to know what my lazy waiter was doing when I was waiting on my drinks? STANDING THERE! He was standing there the entire time and just doing nothing. So he received a $0 tip and we left and other tables around me were also leaving. Overall horrible experience and I do not recommend this waste of time. read more

Horrible service. Waited 2 hours for food. Steak was overdone, burnt. Half the people got cold food.

This place is hit or miss. It's a big chain restaurant that I would compare similar food with raffertys and cheddars. To cut down to the chase on the food. We got three side Caesar salads. Two were drenched so it was inedible. So definitely order dressing on the side. Rolls are quality, and limitless. Spinach Dip appetizer was 2/5 for me. I've had several other spinach dips and this one was just not the right flavor or proportions. It was kind of cold and too salty in my opinion. Lastly the main meal I got, Honey Drizzled Chicken with a side of bacon mashed potatoes. This saved the day and would rate it 5/5 for the entree. Chicken was good enough size, perfectly cooked, and the honey on top was amazing. The potatoes you can't really mess up, so it was a great main course and was filling enough. Extra- Also has steak and chicken tenders and that entree came out exactly as ordered and was delicious. In summary. Entrees 5/5 but the sides, salads, and appetizer made it lower to 3/5. Good price point though too. $10 dinners with two sides is a deal! read more

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Was there waiting for 1hr + for food I can see people in kitchen no hairnets also a youngman scratching his head on the kitchen food was cold and just tasted like straight garlic. Absolutely not coming back for an empty place and taking so long and the food not even looking fresh read more

My food was pretty good. Chicken was tender and flavorful. The mac and cheese wasn't the best I've had. My husband ordered ribs, fried chicken, and mashed potatoes. His food was "nothing special". I loved O'Charley's as a kid, but it wasn't as good as I remember :/ read more

O'Charley's Restaurant & Bar - Balsamic Glazed Chicken, asparagus, Mac and cheese - American Near Me - Elizabethtown, Kentucky

Stopped in around 4:30 on Thursday. No one to greet us at door. So went in and sat at bar. No one there either. Someone came out from the kitchen, saw us and went back to the kitchen. Waited for 10 minutes and gave up. Won't give them another chance. Should have looked at reviews before going read more

Went for my dad's birthday and was an overall bad experience. We did not get the sauces we ordered for our food even after asking. Additionally service and food was not good. Very bad experience for a place I used to like. read more

Food and drinks were awful. Soda and lemonade tasted like dirty sink water as well as the rolls. They must be using the same water to cook and clean with . Very gross. The food was very bland, chicken was very dry. This use to be a good restaurant and has gone down hill the past year. I should have had my family walk out once I seen that they scored a 88 on their health inspection. read more

Three star restaurant at its best. Food is typical chain restaurant quality, nothing above average on the entire menu and some truly forgettable. The service is also very average. The staff seem unenthusiastic and generally appear to want to be elsewhere. It's a place you would go if you're in a big group (like a bunch of soccer team parents), you don't want fast food, Rafferty's and Cheddars is packed and you're really hungry. read more

Don't order Irish Coffee unless you like beige water, no Bailys at all. Food arrives cold. Cheese couldn't melt on cold potatoes. Very very disappointing dining experience. We've eaten here since it first opened, never a problem but now it's really gone downhill. I do not recommend this establishment read more

Would you eat a slimy brown salad? I'm definitely wouldn't, I called to let them know this is what was sent but the didn't really care. She said "thanks for telling me" in a condescending tone. This is exactly how you get someone sick. read more

O'Charley's Restaurant & Bar - I mean would you eat a slimy brown salad? - American Near Me - Elizabethtown, Kentucky

Door dashed dinner tonight. Nothing we received had the right ingredients. Nacho tots didn't come with the queso, Country fries didn't have cheese or green onions and the "gravy" was old. Not to mention the slimy film that develops on the gravy after it sits for a while was served as a center piece to the fries. Chicken tenders were under cooled or burnt. Not sure how you accomplish both on a 4 piece tender order. Absolutely dissatisfied. read more

I'm appalled that in 2024, we still have to deal with racism at restaurants. This is not only absurd, it's absolutely ridiculous the pure ignorance that still goes on today. The waitress was rude from beginning to end. It was around 8 pm on January 2nd. I can't remember her name, but she had a bull nose ring. She first made the comment that the rolls were complimentary, which means they're free, as if I didn't know what complimentary meant. What takes the cake is when she brought the bill and she said, "Go ahead and sign, so we can ensure the card is not stolen." Now, I'm not sure why she thought it appropriate to make such comment, but the simple fact that you all have someone like this working at your restaurant says a lot. She not only needs training, she needs something that one can't teach...respect. It's nobody's fault but her own that she chose to be a waitress. It seems she needs to find an occupation that's better suited for her preference. I'll be sure to keep her in my prayers, she clearly needs that and more. read more

you can tell the only reason doors are open are because of cooks. management needs to think about restructuring. The bar service is slow and unprofessional it looks like a generational issue! read more

Food was good and service was good. Restaurant was dirty. Floors were really dirty, tables not clean, dirt on walls

I am highly disappointed. I've been here 2 times and both were horrible. So expensive for not good quality food. Will not be back. Service was great. read more

This is a $13 salad?! Don't even waste your money ordering food from here. Me and 7 of my coworkers ordered food and we were all disappointed. They gave us all half of what you get eating in, the rolls were hard as rocks, the loaded potato soup had a weird gelatin texture. read more

O'Charley's Restaurant & Bar - Half full Spinach & Artichoke Dip - American Near Me - Elizabethtown, Kentucky

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I gave them 4 stars and I thought I was like a very conservative Lady, but they deserve all the stars that I could have given them! Because they always set me up for the next time they come back to me and make sure I am always feeling well and alright because I'm handicapped! They make sure that people are doing their best for you and your friends and family don't have to worry about me because they all know how to do anything to make me happy and comfortable! Yes I can't wait to go back and see the old restaurant and have me some of their rolls and chef's salad .!. read more

O'Charley's Restaurant & Bar - This is me! A humble servant of Jehovah! - American Near Me - Elizabethtown, Kentucky

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This place has really went down hill, we always had good service and food, what has changed? I ordered a loaded baked potato, and there was so much sour cream in it I couldn't taste the potato, stuff just thrown on the plate, ordered the steak and tenders and the tenders were a bit crispy, the server did a good job but her table manners was a bit lacking. Guess the issue is hiring, I have that problem, all the good workforce is working read more

Place a to go order , got there a few minutes early. No one came to curbside parking, so I walked in to pay and ask how long my order would be. They sent me to the bar to pay and ask about my order. Then they couldn't find my order, a cook came out and confirmed my order. They had to make my order but eventually found it who took it and why they couldn't find it in the computer. My Togo order was correct, they have us a great serving of sauces and side.. even the rolls( yum). I was impressed with the way they packaged everything and it was still hot when I got home to watch some football. I will definitely consider them again, but will confirm it s couple of times to make sure, I don't have this problem again. read more

sucks ass dont eat here, food tastes like plastic. no flavor and everyone is miserable here. stay very very far from here

Went to the restaurant. Greeted immediately. Sat immediately. Server came up named Lauren E. Very nice and attentive. Service was great. Food was delicious. Very enjoyable. read more

Not super happy with the service. The service could've been much better with the fact that I requested a sauce off the ribs and the server not knowing that was possible and had to send the manager to tell me. I wasn't mad at all, so why would the server send the manager to me instead of just telling me their self? I even tipped them well after the confusion. I only felt disappointed with the fact the manager laughed at my request. Definitely never going back, show some respect to customers. 2 stars for the decent food. read more

O'Charley's Restaurant & Bar - O'Charley's Famous Chicken Tenders & Fries Steak & Chicken Tenders Combo* - American Near Me - Elizabethtown, Kentucky

It has been ages since we ate at O'Charelys. We had a California chicken salad, fried shrimp with sweet potato fries, and peach chutney chicken with mashed sweet potatoes and broccoli. Everything was delicious especially the complimentary rolls. We went midday and only had a small wait. Our server Trish was amazing. She was taking care of eight tables and never missed a beat or a drink refill. Thanks Trish for making our visit so enjoyable. read more

This is probably my least favorite chain restaurant. The restaurant can be dirty and the staff isn't great. The food is usually super over cooked and mushy or not done enough. One time I had lumps in my dip and they wouldn't give me something new. I haven't been back since then. read more

Be prepared to take a long lunch if you come here... Worst service EVER! Clearly management does not know how to staff a restaurant during lunch crowd. Our waitress was waiting on 3 parties of 4 a party of 6 and a large party of 20 all by herself. RIDICULOUS! We spent over an hour for a simple lunch of unlimited soup and salad. Drinks were always empty, had to wait 10minutes just to get rolls. If you can't staff your restaurant properly then get the managers who are standing around to help or close the doors. Will not be back.... read more

We ordered over $100 worth of food from O'Charley's and had it delivered through Grub Hub. We were missing our sides and the rolls. And, Grub Hub delivered a mess of sideways meals. I contacted the Manager on duty 12/3/19 about the incorrect order, knowing part of the blame was on Grub Hub. He was so nice and apologetic, and offered to take care of comparable meals the next time we came in. Today, we took him up at that. He remembered us and checked on us several times throughout our meal. Our server was excellent; she was working at the bar today, 12/14/19. Our food came out hot and fresh and they ended up comping the entire meal. This is a great example of excellent customer service. It wasn't entirely their fault, yet they took it upon themselves to make it right. We haven't been frequent patrons of O'Charlies in the past, but that will definitely change. Excellent customer service is almost a thing of the past and it's so refreshing to see that that is not the case here! read more

Standard fare for this type of restaurant, nicely done, but the rolls are EXCELLENT! My wife and I come here particularly for the rolls. We've yet to be disappointed. read more

Took my daughter here for her birthday dinner. Had pick two. The buttermilk shrimp was so good. Not many shrimp but really good. The smothered chicken was not good. Small piece of chicken. Very bland, no taste. Had to look for the BBQ sauce. The bacon was not good either. Not sure if it was bacon. The restaurant was clean. There wasn't very many customers when we arrived. Got the menus. It took awhile to be waited on. Then it was a wait to get salad and cup of soup. Use to be a bowl but now a tiny cup. The salad was big and real good. Almost a meal in its self. Mashed sweet potatoes were warm but good.It took forever to get our meal as well. The server wasn't the best. She didn't come around to check on us to see if we were needing anything. It took forever to get my bill. Then it was just a slip telling me what I owed. Finally got to pay with my card and got out of there. Ok, I'm done read more

It used to be O'Charlie's offered tasty foods at a decent price, but not anymore. I recently had the build you own Combo with boneless pork chop, smothered chicken, Mac & cheese, with a salad. The chicken & pork chop had no flavor which was very disappointing. The Mac & cheese was like eating starch with little cheese flavor. The only decent item was the salad. My wife had the seafood combo. I was floored when I received a $41 bill before tip. O Charlie's is way over price for below subpar food. Careful what you order at this restaurant. read more