After using this shop for over 25 years Ron Tanaguchi, the current owner, suggested that I should take my business elsewhere to a service that can better my needs via text message after following up on work requested months prior. It seems that O'Neil's Lock & Key is giving up on locksmithing. Reading the reviews there hasn't been a positive review left here since 2019 which not long after Mark O'Neil retired the business to Ron. If you have experienced a similar experience I would recommend reaching out to Orchard City Lock & Safe. Services requested but not rendered or fulfilled with no quality of service in regards to follow up giving O'Neil's Lock & Key little if any value to our community. read more

TL;DR DON'T GO HERE! Such a waste of time. You might pass it since it's hidden And even if you get there, they will most likely be closed anyway. Never coming back, the key copy machines are less of a hassle and at least they're open. I was looking to get a key copied after multiple failed copies from home-depot. Going through the reviews on google maps for this business, I saw someone else had the same issue and this place was able to help. 'Finally!' I thought, I don't have to keep running around. I put the address in my gps and head over. TERRIBLE LOCATION -If you aren't ready for the turn, you will pass it. -There is no sign on the building for this business, only on their door do they have the name and it's not big. Worst of all are the hours!!! (pics included) I got here at Noon. Looking through the yelp reviews, I'm not the only one to miss their very limited hours of operation. Hours should be listed as "8:30am-12pm and we will come back when we feel like it! :)" For those where pictures aren't loading, it's says they'll be back at 4:45pm, but they will close at 5pm. What's the point? read more

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I came here on weekday around 4pm as a last resort to copy keys. Our landlord had gone to home depot 3 times to copy a key, but did not work. So we found this place on Yelp, had good reviews and tried it out. It was $3 per key; he copied them and the keys worked first time! No need to go back. The keys ars also branded with the company and phone number, so if you ever wanted additional keys copied, you know where to go. Would definitely go back to him again to copy keys or if I need a locksmith. Tip: call before going to the shop since the locksmith might be out on a job. I just happened to catch him when he was there. read more

Please stay away from them for you security needs. They recently did a lock installation at my place and did a shoddy job. I had called them to install a Schlage electronic door lock. The installer who performed the installation came 20 minutes late. He was not communicated that this job involved replacing the lock itself and not just re-keying the existing lock. And I guess he already had a lot of jobs planned after mine. Instead of rescheduling, he tried to rush through it and I think that caused the problems mentioned below. The installer did not install the reinforcement plate and strike of the new lock and just kept the existing (older) strike plate as-is. As per the manufacturer we must install the included reinforcement plate and strike in order to maintain BHMA Grade 1 status of the lock. Wanting to have a highest-grade lock was the main reason I wanted to change my lock. How could he skip that? Do you want such a person working on your lock? I found this out later when I went through the installation manual and realized that he never changed the strike plate. Also, the installer used power tools to install the deadbolt; this is prohibited by the manufacturer guidelines as it could screw up the electronics inside the lock. Additionally, the deadbolt mechanism was not installed straight. It leans towards the left. What kind of a licensed business hires a person who cannot attach something to the door in a straight line? I have attached the pictures of the installation. read more

O'Neil's Lock & Key - The installer did not install the reinforcement plate and strike of the new lock and just kept the existing (older) strike plate as-is. - Keys & Locksmiths Near Me

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OUR SAVIOR!!! Two words to describe 'em. If you have a unique, customized kind of key and you want to have it replicated, look no further and go to this store. This was the situation we had when a customized iron door was installed in our house. We needed to have copies of the main key and we tried a lot of places to have it replicated. We were told they can't do it because our key was made differently/unique. Only when we went to UPS that a lady referred us to this place. She guaranteed we won't be sorry and it's not a waste of our time...and she was right! When we got there, the guy was fast and efficient in doing the job. He just looked at our key and after a few, we were out of the store and done. We also thought that it might be pricey because other people said that our key was unique but it was about 4 bucks for two keys. Highly recommended. read more

In case you didn't see the overall rating among reviewers already, O'Neil's Lock & Key is a 5-star location. It is that good of a locksmith place. I've been going to this place for around 20 years (though of course, a good amount of that time, I was little). On a side note, the family told me that it got a new sign up at the start of the year. Oh and they haven't been open on Saturdays in years because it was quite troublesome, which is why each weekday is given an extra half-hour instead. (I miss the yellow and brown sign.) This is the place I go to for having spare keys made these days, as the spare ones fit like a glove. (Yeah, I don't want to take chances with missing keys now, which is why I get spare ones.) They're fast. They're friendly. Oh and there's constantly a conversation going on between whoever is serving me and myself regarding any topic whatsoever whether it'd be on the transaction or some other topic like say, baseball. I forgot to mention that they do customized keys and of course, you have your other items to deal with. There isn't really a major flaw. If I do need to mention a flaw, it pretty much deals with the place being small. That is, you can miss the place if you don't have a sharp eye at the moment. Then again, the new bright red sign makes it stand out. Other than that, I have nothing more to say here. O'Neil's has been a huge part of my life. The staff members know their keys and locks. If the message hasn't gotten to you already, it is that good of a locksmith place. +: Keen staff members and insanely well made keys make this place real good. -: Aside from being easy to miss, I have nothing to say here. read more

Great family run Locksmith company! They have done work on our various buildings for years. The are timely, professional, honest, and the price is fair! read more

Went in to get a key programmed for Acura MDX. They could not program the chip in the key. However they were smart enough to remove the chip from the fob and place it in new fob. Great job, and best of all it was $20 for small labor charge. read more

A spare key for a 1997 Honda Accord, how hard can that be? Tried all the usual suspects. When others said no-can-do, experience and expertise prevailed. Thank, Nolan read more

Fast and courteous I highly recommend this locksmith Lock myself out of a building where I was doing TI construction work. Nolan showed up in less than 10 minutes and took him less than five minutes to get me back into my job site. Quick and courteous is a great combination! I will definitely use them again in the future read more

This is one of the few "Locksmiths" that have a physical location so that is already a great positive, but they also can drive out to you. Came in and the two staff working were very professional, personable, and helped me with my car key in a fast and affordable price. Tried calling many lock smiths around and this was the best bet. Will surely come again next time! Recommend! read more

What a great find! My fiancé and friend have gotten locked out too many times. When my friend got locked out while house sitting, the neighbor rescued her by bringing over a table and ladder to break into our 2nd floor window. Eeek! Enough! I feel a little like Goldilocks (hehe) and the Three Bears: 1. While I was still out of town, my friend made a copy of our key at the local OSH right down the street. Lo and behold, it didn't work. Not at all. 2. Then I took the key to Lowe's, where they weren't able to make a copy for me because they didn't have the right size key to carve. 3. I used my iPhone map to find O'Neil's Lock & Key. I easily found it at the end of a little plaza, and my experience couldn't have been any better. I walked in, was surrounded by all sorts of locks and keys and was greeted by a very friendly employee. I explained the situation, and within 1 minute, I had a new key. Wouldn't you know that the key from O'Neil's is juuuuuust right! And we all lived happily ever after. Next time I need help with anything to do with locks or keys, you can bet I'll go right to Neil's. read more

I'm not sure what happened to the guy with a low review, but I gave these guys a try for some commercial locksmithing I needed done after they were recommended to me by the property manager of a huge tech company. Initially I was like: huh, a huge company uses a small family owned locksmith?!?... but after having them out to our offices now I understand. I'm forever going to refer to the owner Ron as "the lock whisperer". Ron came out, assessed what I needed, sent me a written quote that afternoon, ordered the parts, then came out the next day and had it done by lunch time. In the process Ron had provided a number of suggestions to achieve what I wanted at the most reasonable cost, was knowledgable about the relevant fire codes, had to work in a challenging environment and did a great job to top it off with high quality workmanship. I'll unreservedly be calling the lock whisperer again soon. read more

This shop is amazing! They're really on top of things and never fail to neglect customers. For example, the lady working there was on the phone in the back room taking a call for someone locked out of their house when I walked in. She immediately yelled from the back "I'll be with you in a minute!" I didn't respond because I didn't want to bother her, and then she stood up and made sure that I had heard. When she was finished she apologized and swiftly proceeded to make my keys. Along with wonderful personality, the lady was able to make my duplicate car keys quickly and accurately. It took her about 20 seconds for each key, and they work perfectly. I'll definitely be coming back here if I need any other lock and key related service. It's a 40 minute drive from where I live too. The shop itself is neat and tidy. Well stocked too. The general atmosphere is very inviting. read more

yes this is as good as it gets for a small time local shop. Very sweet and will keep working with you till your key is perfect! read more

I love small shops like O'Neil's. Nothing in particular against Home Depot or OSH, but in this economy, I try to make it a point to support the smaller shops. I'd gotten some keys made at OSH recently, and some of the copies ended up not working well and sticking quite a bit in the lock. I think it's because they switched to the new-fangled machine that takes a snapshot of the key then recreates it, rather than the old fashioned machines that takes the old key and traces and cuts exactly like it. So, I figured it's new technology that hasn't had all the bugs ironed out, and left it at that. I needed to get more keys made, and my wife mentioned O'Neil's, and so I went. Lo and behold, it's a smaller place, I think family owned, and they use the old style key duplicator! I was happy as a clam, and got my keys made. Better yet, I mentioned that my lock had been harder and harder to unlock ever since we'd started using some of the OSH copies, and he said it's most likely just in need of lube, and suggested a $3 tube of graphite. Brought it home, puffed it into the keyhole, and voila! No more sticky lock. Prices were pretty good, especially compared to OSH. If I ever have more lock issues, I'm coming back here. read more

We lucked out at 4:55 pm on a Saturday! The Salon next door was having a Grand Opening, so O'neil's was open on this Saturday. We had already been to OSH, and they didn't have our keys. And we were on our way to Home Depot when, like a ray of light shining from above, we saw O'neil's! It's hard to believe that they have been on Main St. for 21 years and I didnt' know about them! The guy duplicated 20 keys in 10 minutes! And he wasn't even bothered by the fact that we came in 5 minutes before closing. Now I know where to go for keys in Milpitas! read more

Every interaction was great from my initial call, understanding my request, quote, follow up and the person who came out to do the work. What a 360 degree difference from my frustrating and horrific experience with A-A lock! Yes, a locksmith can be a nightmare from hell - especially one who is arrogant and out to gouge you. Anyway, the lady who answered the phone was very friendly and helpful and responsive! They were able to send someone out the same day - actually within 1 hour from the call. No extra charge or trying to make me feel like they are doing me a favor. The guy who came out, Ryan, was friendly, professional and speedy! Everything was completed before I knew it and a perfect job! Friendly, helpful, reasonable, prompt and professional - what more can one ask for?!? read more

Great service! I took a key to get duplicated here and after trying it out at home, it didn't work. I called them up, and they said they'd be able to make me another one with no charge. Glad I came here rather than Home Depot. read more

Five stars for great service. They didn't have the machine needed to cut my car key, so they called a nearby place (The Key Factory) and made sure they had the machine. Then they gave me great directions to get over to the other place. It was obvious that they are committed to being friendly and making their customers happy. read more

I wanted to get the deadbolt locks changed in my house as I just walked out the renters. I was trying to do it myself, but ran into some issues. I called O'Neil's. They were very quick to respond. Guy came in, looked at the problem, fixed it quickly. He installed the new deadbolt. However, he didn't test it with the door in locked position (which I would think he should have done given he changed the deadbolt lock). The alignment was off and I couldn't lock the door. I called him back 10 mins later. He said if it is a quick fix, he won't charge me the service call fees, otherwise he will have to charge me. I found that weird, but didn't know what else to do. He came back 5 minutes later, looked at the problem, fixed it in 10 minutes and didn't charge me anything. So it all worked out well in the end. Overall, I am going to ignore the small snafu about the door alignment and I think he did a good job. read more

After a grueling week of trying to make ONE key at WalMart I grew tired of their bad customer service and poorly made keys. So I came online to look for the best of the best and surely enough Yelp.com was the source to help me out. With my bad experience with Walmart I was quite skeptical about going to anyone else to make a simple key for me. After reviewing a few shops I decided to head over to O'Neil's Lock & Key. It was a decision I should have made prior to going to anyone else. The service was remarkable, courteous, and fast. The guy who helped me out was very knowledgeable and made my key within 30 seconds with flawless mistakes. I was in and out within five minutes. Thanks, O'Neal! Your business will be my personal reference to anyone who needs helps with keys or locks. A+ service!! read more

I needed a key cut from a code for my utility boxes (didn't have the original), Ron did it very quickly and for a much more reasonable price than anyone else! What's most interesting about the reviews here is that only ONE person gave this business a poor grade, and everyone else gave it five stars (with the exception of a woman who only gave it four after raving about the service and price, guess she doesn't believe in giving out five stars . . . .). I think that says pretty much everything you need to know. read more

These guys have been our company locksmith for years. We have a large building with rotating key needs. Not only are they responsive, but they make recommendations that are helpful and cost-reducing. Recommend! read more

If you're local and need spare keys made or copied, go here! Had my car key copied copies in less than 10 minutes and only costed me $5 for a standard copy. The 2 owners who are brother were friendly and chill. Dont waste your time with a mobile service unless you are locked out. read more

Mark from O'Neils just came over last minute after work and really helped me out. He replaced all the locks on my house and did it in overtime and still didn't charge much. I would recommend O'Neils to anyone who needs to have any lock work done! They are as inexpensive as it gets and they get the job done right the first time! read more

Great service! Very knowledgeable and friendly. I tried to make duplicates at OSH and those did not work. The machine they use is not a precise as the old school machines. I've been going to O'Neil's for the few years and have had many keys made and lock's re-keyed. No problems! read more

Wow, I was pretty amazed with their patience and friendly service. I went in and waited for quite awhile but in this time, I saw several things: 1. They took the time to explain in great detail on how to work and operate a jammed lock. 2. They charged this guy $2.25 for a duplicate key (took 1 minute to make) and a key color identifier. (cheap huh?) 3. They also accept Discover, along with VISA/MC. They constantly reminded me that they'll be right with me. At the end, they couldn't duplicate my key due to a secure reason but oh well, I would definitely recommend them for future key/lock related work. Customer service, top-notch. Michael and Stephanie was there at the time. read more

My roommates recently moved out and I have 3 doors into my house and only 2 keys that work. I took my locks to them and they re-keyed them all so they match 1 lock. I love having only 1 key for all the locks to my house. Thank you Stephanie & Nathan! This was the 2nd time I've used them. Years ago before Yelp existed I used them at my job. I was in charge of all the keys in the office, what a mess! I straightened it out and the only key I didn't have a copy of was the VP's office key. Within about 2 weeks of getting the keys in order he locked his keys in the office and came to me asking for one, I didn't have it and I called O'Neill's, they were only about 10 mins away from the office and I knew they could get the door open. They sent someone right away and he got the door open so quickly. Their rate was reasonable too considering the super quick service. I live and work out of their area now but when I need something done I don't mind driving to them because I know they will get it done right. read more

How far would you go out of your way to service a $3 customer ? I came here to make some backup motorcycle keys on recommendation of fellow riders after striking out at OSH, Home Depot, and Lowes. All 3 of these big box stores didn't carry the blanks needed to make the keys. 2009 SV650S key .. no problem. Done in about 1 minute. 2011 Ninja 250R key .. hmm .. this is some new fancy smancy key blank .. technician guy ( sorry I forgot your name ) goes to the back and search online for 15 minutes to see what blanks they need .. sure enough they didn't have the right blanks. At this point, I expected a "sorry we cant help you" like at the other 3 places, but no. The guy takes down my phone number to let me know when they have the key in stock. At this point, I'm thinking .. okay sure .. you'll call me .. right. Fast forward about 4 days .. phone ring .. wow .. sure enough .. they called just to let me know they ordered it and when it should be arriving. Then a second follow up call to let me know that its there? That's old school 5 star customer service for ya. Try getting that at Lowes or Home Depot. All this for a potential $3 customer. Oneil is gonna be my only stop next time I need some keys. read more

Found O'Neil's Lock & Key via Yelp after spending hours at Home Depot and Orchard Supply. We have a custom wrought iron front door set with an uncommon lock mechanism that the grandkids managed to bust off. Not wanting to junk the fancy iron work, I went to O'Neil's for help in fixing/replacing the broken part(s). I brought in the dismantled the door set in to see what they could recommend. They found a manufactures stamp on the back of the latch plate, took camera photos of the latching mechanism and emailed the photos and a description to the supplier. They promised an answer back in 24hrs. By the time I got home, O'Neil's called with news that the supplier had already responded and was shipping out a replacement part that I needed to be picked up the next day. Can't ask for any better service than that. read more

Got duplicate keys made in 5 minutes at $3 per key. Reasonable price and very prompt service. Highly recommended. read more

Just wanted to reiterate what other Yelpers already stated. Walked in, gave him my mail key, and walked out with two duplicates in less than 5 minutes. I wanted to tip but there was no option to so the very least I can do is give him a positive Yelp review. :) read more

Great Place, Great Service, Great Cutters, called to ask them some questions about a car key copy i needed, and they were so helpful and they did a great job read more

It was 4:40pm on a Friday evening when the glass door at the office came off its hinge. O'Neil's is located a few blocks away....and with one phone call they understood the issue with the door and arrived to save the day (weekend) within 10 minutes. I will always do business with and refer others to O'Neil's where they are prompt, capable, and friendly. Not to mentions their prices are very reasonable too. THANKS FOR THE EXCELLENT SERVICE! read more

Wow! Fast and Very Friendly! Highly Recommend Came to have a few keys duplicated during lunch. Was in and out of the store in less than 5 minutes. read more

We had a slight problem with our current keys with our deadbolt lock. After talking to (3) Locksmiths, with Locksmith "A" beginning with letter A, he asked me to take a photo of the lock and send it to him, which I did. He called back and said that he needed to reinstall the lock for $140 or we have the option of obtaining a new lock for another $280. He was talking very fast and english was not fluent. He also tried to instill panic stating that someone can try to kick in the front door and etc. I don't know how he got off on that tangent when we were merely focused on repairing the lock. I called a Diamond Certified Locksmith in Los Altos, it was out of his normal service area. He was so very kind and sweet and he referred me over to O'Neil's Lock and Key and said you won't be disappointed this guy is a straight shooter unlike the person you just talked to stating you need a new lock, I am viewing the same photo you sent to the other locksmith. I called O'Neil and spoke to Nolan and sent him the photo, he says you just need help in the rekey and I can show you how to do this simple procedure. I drove over and he explained it to me and he had me do it in his office using a test lock he has for his customers. He then said this is how you do it, gave me the reset key and I asked him how much? Nolan replied there's no charge we are here to service people. I wanted some extra keys so I purchased 2 keys from Nolan. I highly recommend Nolan for any of our locksmith needs. I am not here to badger another business, but if you message me I will tell which one to stay away from. Thank you Nolan for helping us in our time of need. read more

Fast service, with friendly employee! They have a lot of design keys to select from!! 2 generic key copies in less than 1 min at an affordable cost of $5.50. read more

Simply amazing. Great customer service; professional and gets the job done at reasonable rates. Let me explain: Get a call from my girlfriend this morning. Bedroom door is locked (its not your typical bedroom lock you can pick yourself - landlord has a outdoor lock for the bedroom - don't ask why). Call O'Neils Lock and Key around 8.40am (I'm out of town so had to coordinate on phone). They arrive at around 9.15am (as promised) Door unlocked within minutes. Girlfriend is happy. They get it done and quick. Great service and very professional from initial call to unlocking the door. read more

Went in there hoping to get my car key cut. Home Depot had murdered the blank I gave them and it was basically useless. Fortunately the guy cutting keys there determined that it was salvageable and in a few minutes I walked out of there with a car key that now works. Best of all, they didn't charge me for the service. Lesson learned, go to a genuine Iocksmith for key needs and avoid the automated machines at hardware stores. That might explain why my house keys are difficult to use. Once I find the master I'm bringing them here to get recut. read more