Not a traditional speed shop. Sales staff are useless and tell you to research it on line. It is…read morea warehouse. The staff try hard to not do anything or give advice, Easier to get assistance on the phone than it is to wait in line at the store. Know what you need and do not laugh too hard when you ask for a BBC short water pump and the salesperson needs to know if it is a two door or a four door.

I know NOTHING about cars, with that being said, someone who actually enjoys cars would probably…read morehave a blast here as there's lots of parts, tools, merch, signs, and much more. The closest one to us California folk is in Nevada, so make sure you stop by one of these if you get a chance to. Aside from car related parts, tools, accessories, there's some car related merch such as shirts, hats, plushies, toys, metal license plates and signs, magnets, etc. Some items, you have to request at the cashier for them to prepare it for you at the pick up side and depending on what you ordered, this may take some time, so just keep that in mind.

Went in to get Windshield wipers for our car. The staff there were very helpful and no…read morecondescending. They assisted to ensure that we got the correct ones and even assisted with the install. This crew here are TOP NOTCH.

Andrew was phenomenal! He provided excellent customer service. He explained the results of the…read moretesting for my check engine light and assisted me with buying oil and putting it in my motor. He was patient and attentive. He had a great demeanor and sense of humor. I came into Auto Zone worried about my car. I left smiling! :)

My first call for autobody parts. I don't have to pay shipping like the online companies that…read morecharge more in shipping than the bumpers and I get it within a few minutes. As far as the comments saying everything is slow-I can only imagine the inventory they have back there that they would have to go through to get the specific parts they need to pull on the spot. Then add customer after customer and it would get backed up. But for the prices, I'll wait. Before you install parts-test fit and double check what came off the vehicle is the same. That's going to be your insurance that you received the correct part. Different trim levels of different cars will have different parts. Check your stuff, that's your responsibility, not Certifits.

Over charging on parts and terrible customer service. 100% DONT recommend!!!!!!!!!!!!!!read more

Nick was super helpful and informative! Very nice guy who went above and beyond to make sure we got…read morethe car part we needed.

Dylan C. Was very helpful Installing a difficult battery. He…read moresaid it was against company policy to tip him which is silly. So I think you should give him the $20 tip or better yet an extra $200 on his next paycheck.

The location was posted here incorrectly. I called to verify the location, as it took me to the…read moreKroger parking lot. Gregory, the sales associate, was truly helpful in redirecting me and getting me to where I needed to go. Upon arrival, he also ensured proper equipment and installation as needed. He was superb. Correct location: 6006 S. Cooper Service - spectacular Cost - within reason Location - great I will certainly revisit again for my auto needs. They've gained a customer for life.

Stay away, far away!…read more I took brake rotors to this location to get turned. The easiest things to machine of any part I know of. This location couldn't do the work their machine was down. They were taken to Debbie lane store but this store didn't have a Toyota attachment. Off to Matlock / I20 and there the rotors were destroyed. Gouges were cut and the "finished" area was so rough you couldn't run your fingers across it for fear of metal splinters. One clerk remarked "what do you expect it's metal" then walked away. The 2nd clerk said "install them and they'll smooth out in 50 miles." I'm skipping all O'Reilly stores in the future!

What a joke. I paid $150 for brakes that needed to be ordered and the expected delivery date (ship…read moreto store) has passed. The store cannot give me an updated ETA and after telling me they may not have ordered them when they were supposed to and he said that the 'customer service people don't know sh*t'. His words. Then he said maybe there is weather in the northeast. Yes, those summer ice storms can be quite bad. I see why your store rating is so bad.

Deep breathe!! So I visited this location twice in the last 24 hours. I needed to rent a /c pump…read morevacuum. First Bob ( customer service specialist) which is in his name tag had me wait 15 minutes while working on something and I was the only customer in line while the other staff member was outside helping client. I figured what he was doing was inform and could not wait so I waited patiently. Today, literally 5!minutes ago I returned to deliver back the pump vacuum. There were 3 staff members. One younger Latin American lady, older Caucasian female and Bob. The younger lady was helping a customer. Non and the the other staff member where changing bulbs in something at the counter. They both looked at me and never acknowledged my present. So far horrible Customer Experience. I am the only person in line so I wait patiently. 10 min Ho by and Teo more clients come in and get in line. Still no acknowledgement. 5 minutes more pass and nothing. The phone rings and Bob quickly goes to answer it.Finally the older lady quits with the trying to change the bulb and calls me to the counter. At this point the line is 4 people deep. Worst Customer Experience seen in a long time. At least let the customers know you acknowledge them with " Welcome and we will be right with you" Will just visit other locations in the future as Autozone is a good place to shop with normally great customer service.

Wow that was a shock, I had parts for my daughters car, I had no receipt and couldn't remember the…read morephone number it was bought under, were talking expensive coils, filters and plugs, I don't have a receipt so I knew I would not receive $$$ back so usually they give you a store credit but not this manager, he said there was nothing he could do to help me, so I got nothing for the return... But at least after I explained that these parts are no good for me the manager helped me out by throwing them away for me, wow, never again will I return to oreilly and I will use this experience in my economics class ... Hay at least I got a lesson from it that I can pass on to all my high school students.... Crazy... Oh well...

Gregory is the man there! He is so helpful and willing to go above and beyond helping me find the…read moreright parts to get my vehicle going. He has helped me on multiple occasions! i'm all thumbs when it comes to cars. he helped me change my wipers, get into my locked car? and replaced my battery. every time, he came through. i appreciate his help and knowledge. he is a great asset to the OReilly team.