Kat and Onyx were very helpful and professional . We had a great experience coming all the way from…read moreLouisiana!

I know NOTHING about cars, with that being said, someone who actually enjoys cars would probably…read morehave a blast here as there's lots of parts, tools, merch, signs, and much more. The closest one to us California folk is in Nevada, so make sure you stop by one of these if you get a chance to. Aside from car related parts, tools, accessories, there's some car related merch such as shirts, hats, plushies, toys, metal license plates and signs, magnets, etc. Some items, you have to request at the cashier for them to prepare it for you at the pick up side and depending on what you ordered, this may take some time, so just keep that in mind.

10 Stars for manager Dennis and Corporate manager Mike. After another O'Reilly location told me…read morethey "couldn't" (wouldn't) change out my battery, I went back to this location where I had got my battery 3.5 yrs ago. The only reason I had went to the other location was because it was closer since I had moved and I was driving around with a bad battery. After they denied me, I went here to the Matlock location and they took care of me without complaint. Yes, it took a little more effort, but they did it with a smile, and kindness. I'll never go to another location again! THANKS Mike and Dennis. Oh, and Mike is "Corporate", But he willingly got the removal started until Dennis could get out after getting other customers that had come in taken care of. Great customer service here.

I went in to ask for a check engine light check, employee handed me the device and told me to do it…read moremyself. When I said I don't know how to use the machine, he tried teaching me instead of coming out to do it. Very unhelpful, worst customer service!

My first call for autobody parts. I don't have to pay shipping like the online companies that…read morecharge more in shipping than the bumpers and I get it within a few minutes. As far as the comments saying everything is slow-I can only imagine the inventory they have back there that they would have to go through to get the specific parts they need to pull on the spot. Then add customer after customer and it would get backed up. But for the prices, I'll wait. Before you install parts-test fit and double check what came off the vehicle is the same. That's going to be your insurance that you received the correct part. Different trim levels of different cars will have different parts. Check your stuff, that's your responsibility, not Certifits.

Over charging on parts and terrible customer service. 100% DONT recommend!!!!!!!!!!!!!!read more

It's been awhile since I reviewed this location, and it's time for an update. As others have said,…read morewhat really separates this store from the others is customer service. Each employee takes their time to understand what you need, and they will even help you install items on your car. Now, I'm not sure they're going to help you install a new engine, but the small stuff, like headlights, batteries, etc., they will. They'll even do a free diagnostic check if your check engine light pops on. They'll print you out the report and tell you what you need to fix the problem. And, as I said before, this location always seems to have what I need, which is normally small stuff, like wiper blades, replacement bulbs, fluids, etc. But, the store is consistently clean and well laid out. I sometimes feel like other stores like to hide the most common items, but I've never felt that way here. All in all, I recommend this location. Even if you have a closer one to you, the employees here justify the drive.

Nick was super helpful and informative! Very nice guy who went above and beyond to make sure we got…read morethe car part we needed.

The location was posted here incorrectly. I called to verify the location, as it took me to the…read moreKroger parking lot. Gregory, the sales associate, was truly helpful in redirecting me and getting me to where I needed to go. Upon arrival, he also ensured proper equipment and installation as needed. He was superb. Correct location: 6006 S. Cooper Service - spectacular Cost - within reason Location - great I will certainly revisit again for my auto needs. They've gained a customer for life.

Stay away, far away!…read more I took brake rotors to this location to get turned. The easiest things to machine of any part I know of. This location couldn't do the work their machine was down. They were taken to Debbie lane store but this store didn't have a Toyota attachment. Off to Matlock / I20 and there the rotors were destroyed. Gouges were cut and the "finished" area was so rough you couldn't run your fingers across it for fear of metal splinters. One clerk remarked "what do you expect it's metal" then walked away. The 2nd clerk said "install them and they'll smooth out in 50 miles." I'm skipping all O'Reilly stores in the future!

What a joke. I paid $150 for brakes that needed to be ordered and the expected delivery date (ship…read moreto store) has passed. The store cannot give me an updated ETA and after telling me they may not have ordered them when they were supposed to and he said that the 'customer service people don't know sh*t'. His words. Then he said maybe there is weather in the northeast. Yes, those summer ice storms can be quite bad. I see why your store rating is so bad.

Deep breathe!! So I visited this location twice in the last 24 hours. I needed to rent a /c pump…read morevacuum. First Bob ( customer service specialist) which is in his name tag had me wait 15 minutes while working on something and I was the only customer in line while the other staff member was outside helping client. I figured what he was doing was inform and could not wait so I waited patiently. Today, literally 5!minutes ago I returned to deliver back the pump vacuum. There were 3 staff members. One younger Latin American lady, older Caucasian female and Bob. The younger lady was helping a customer. Non and the the other staff member where changing bulbs in something at the counter. They both looked at me and never acknowledged my present. So far horrible Customer Experience. I am the only person in line so I wait patiently. 10 min Ho by and Teo more clients come in and get in line. Still no acknowledgement. 5 minutes more pass and nothing. The phone rings and Bob quickly goes to answer it.Finally the older lady quits with the trying to change the bulb and calls me to the counter. At this point the line is 4 people deep. Worst Customer Experience seen in a long time. At least let the customers know you acknowledge them with " Welcome and we will be right with you" Will just visit other locations in the future as Autozone is a good place to shop with normally great customer service.

Gregory is the man there! He is so helpful and willing to go above and beyond helping me find the…read moreright parts to get my vehicle going. He has helped me on multiple occasions! i'm all thumbs when it comes to cars. he helped me change my wipers, get into my locked car? and replaced my battery. every time, he came through. i appreciate his help and knowledge. he is a great asset to the OReilly team.

This is the worst O'Reilly store ever!!! They don't answer…read morethe phone. Then when you arrive to purchase parts, they ring up the transaction then ask for ID because their computer system is down. Thus they would not process my credit card/debit payment due to me not bringing my ID in to purchase less than $50 worth of merchandise!!! WTF? Are we in 2019 or 1999??? You can't accept credit card payment bc YOUR SYSTEM is DOWN and you're afraid someone's going to get over on you for a fussing $40 parts purchase????? This is the 3rd time I've had a negative experience at this store. I will never ever visit this O'Reilly's location!! Autozone on Green Oaks wins my business and that of my family and friends now too because of knucklehead moves like not accepting my card payment bc your system is down.