AVOID LIKE THE PLAGUE…read more Customer service is close to nonexistent, what little interaction you will have is by staff that give the appearance they would rather be anywhere but there doing anything but helping you What is FAR FAR worse however is the OUTRIGHT LIES you will be told in order to get you to buy a part. I needed a BCM for a 96 Jeep. I was advised that it could be returned if it was incompatible with my Jeep. Turns out that I didn't need the part itself, nor could I install it anyway because it would have changed my mileage, AND I would have had to have replaced or reprogrammed the chip I'm my keys. (I was advised of none of this by Herbert's) The day I took it in, with the receipt in hand, to return the part I was advised that they wouldn't return it because it had been obviously tampered with, I was given some B.S. about how they mark their plugs and this one didn't have any of their markings on them, the case itself was pointed out and the guy behind the counter told me it was obviously tampered with, he could tell by looking at it... Then came the giant lie... The same guy that sold me the part in Jan tells me "but even if it wasn't, we can't return stuff like this anyway, we don't have a return policy for computers and brain boxes" I know for a fact the bcm was not tampered with and while pointing this out to the staff and trying to ask clarifying questions I was brushed off and treated like I was trying to scam them. I warned my mechanic that they just accused him of being a thief and he assures me they will not get his companies business anymore. I will NEVER buy another part from them, EVER. I would rather buy a part brand new or over cost than return to this place. They are liars and cons. AVOID AT ALL COSTS

If you want to be treated badly go to Hebert's We bought a…read moretransfer case and they pulled that morning and brought it to my truck it hadn't been cleaned up. It turned out I needed a transmission not a transfer case. So I asked if I could trade it towards the transmission and they said bring it down. When my grandson and I got there they said bring around the side. The guy came to take it out and said to wait and got the boss who said they would never sell anything that looked like that and I swapped it and I was a liar in front of my grandson. And it only got worse from there. Never shop at Hebert's

Complete Auto is fast, friendly, fair priced and they explain what they are doing as well as being…read moregreat at their job. They have a wonderful waiting area inside and a seating area outside. Absolutely love them

Wonderful service. Staff was friendly and knowledgeable. Quick service as well and great pricing.read more

My first experience and while I hope to not need them often, if I did I wouldn't hesitate! The…read morecounter guys were pleasant knowledgeable and shepherded the transaction with skill and professionalism! The item when quickly located had a minor (seemingly cosmetic) and verified that I still wanted it. I did and was reminded of the warranty if it was proved to be than cosmetic. I can't say enough about how positive this experience was. The place was super clean and bright, ample parking and easy to access. If you need their services I highly recommend. I found them on EBay but realizing they were local I went to them. I'm glad I did!

Blazing fast to find me what I needed. Horrific at details and keeping their word on delivery…read more First issue was not getting my contact number correctly, Second was promising delivery on a certain day and then on said day telling me it hasn't e even left Albany yet. Promising me delivery the next day (Thursday). Thursday rolls around and I call to confirm as I did the previous day. Only to be told the driver WON'T be able to deliver since it will put him out of his usual route. He (Luis) apologizes and swears up a down that his word is good. Even though Monday he made a promise he couldn't keep. So I call my mechanic and tell him the bad news. He's already upset since we missed the Wednesday "alleged" delivery date. Friday I call and speak with him again and he says, I thought we delivered it yesterday. I'm my head I'm like is he serious? He apologized and told me Friday. I wait on hold and he says, it's been delivered yesterday. I said are you sure? He says yes. I called mechanic and he confirms it was delivered late in the day prior. So why the hell would Bow Auto Parts apologize to me and not even tell me. Hey btw, we got it there for you. If I had to do it again I'd probably seek another place. Proceed with caution.

This is a great store and have always. been able t get what I need to repair my personal vehicles…read more . The counter help is knowledgeable and friendly and I've been going there for over twenty years

NAPA= Never Any Parts Available. whether i go there for a radiator hose, sensor, gasket or…read morewhatever, its always "don't have it, i can order it..." If i wanted to order it i would use Amazon. And the counter help is surly and think they are doing you a favor. Drive to Advance - they have the part and don't act like jerks...

My 2006 Honda CRV had rusted out pipe by catalytic converter, missing heat shield, and apring…read morebolts. They took me as a walk-in. The price for the parts and labor was phenomenal!! I was in and out within the hour. Highly, highly recommend!!!!

The worst condescending customer service. My Wife brought her car in for muffler service, because…read moreit was loud and getting louder. A flex pipe was replaced and two aluminum mufflers costing over $800.. After the " repair", it was louder than when it was brought in! The " mechanic " claimed it was loud because she didn't buy the steel mufflers. After many other opinions- this company turns out is a scam. They used to be reputable. Now- very rude and VERY condescending- like I said. I am in the process of passing along this information on Social media to warn others about shady dealings . Absolutely no quality and no value. Any other corner mechanic would be a better choice. Don't waste your time and hard earned money coz they are thieves.

No pressure sales staff! These folks should be cloned! Knowledgeable, courteous, relatable, but…read morebest of all, low pressure! I will be back when ready to buy. Hope Gill will still be there!

This place is a disaster. Do NOT take your car there or purchase a car from them. I purchased a car…read morefrom them last October, and the whole experience was horrific. The dealership is filled with shady staff and incompetent mechanics, with trash and other crap all over the outside of the building. The car they tried to sell me had warped brake rotors and worn brake pads, even after they "checked it over" for sale, which I only caught on the test drive. I had them replace the rotors and pads, which they assured me would be OEM parts (they have a Toyota dealership in their network, and I bought a Toyota.) They proceeded to replace those parts with the cheapest crap you could find on amazon, and didn't even tighten the caliper bolts correctly, as one fell out while I was driving a couple of weeks later meaning my brakes could have failed suddenly... a serious and potentially fatal transgression. They changed the oil for me but did not replace the oil change underbody access panel before I took it home, only for me not to notice until the next oil change. The car did not come with the factory jack, and they proceeded to try and stuff an Amazon special POS into the trunk, only for me to catch them and demand the correct one. And when they assured me the car was ready for pickup, I drove the two hours there only to have to wait another THREE hours for the car to be ready for me to take home. This dealership is a mess, a huge liability and a gigantic pain in the ass. Its no wonder the dealership is currently for sale! Knock it down!

I went here just to get a used car checked out before deciding to buy, and was super pleased that I…read moredid. Alain was very flexible about when I came in, and then discovered several issues with the car. He wrote them up for me to present to the seller, who agreed to fix them. He charged a totally reasonable fee for this (a fraction of I would have paid if the issues hadn't been discovered until after I bought the car), and the whole process was very quick. Very good experience!

Another repair done on the truck and it runs like a champ. A little more work when I get to…read moreFlorida. Thank you for the service and you're the best. I wish I could stay another week, I would get shocks done but you're getting busy and I have to leave. Front end kit when I return and beach time and BBQ. Wish you the best!!!

Holley and Ron are great. They helped me so much. I just moved to town and Ron was able to tighten…read moreup the front end of my truck after a cross country drive pretty much boogered it all to hell. Made a new dog friend, Luna, too.

On fridays, the original owner Joe, handles the front and all wheel drive alignments. Hes done 2 of…read moremy cars this month and the improvements have been, nothing short of amazing ! He is the best at his craft! Thanks Joe and Frank's front end.