This O'Reilly is the real deal. Big place, lots of products, full shelves. Three guys manning all…read moreregisters. Great and knowledgeable store. Keep going like that, O'Reilly Bedford! Review: 5

This location has terrible customer service and stole $30 from me. I went into the store to get 5…read morefeet of fuel hose. They only had 3 feet, so I had them order more for me. A few days later, I went to pick it up. I forgot my receipt, and they couldn't find my order, which I thought was weird. I needed the fuel hose, so I bought 5 feet with the intention that I would come back with the receipt and get a refund since I never picked it up. When I returned with the receipt, the manager said it was rung up as a sale, not an order, and he couldn't do anything for me since I didn't have a fuel hose to return. When I told him I didn't have the fuel hose because it was an order, and I never received it. He called me a liar, saying, "How would I know you never received it?" He told me I might be able to come in when the cashier who checked me out was in, and maybe he would remember me, but otherwise, he could not help me. I have a corporate account with O'Reilly and maintain a fleet of vehicles. I don't have time to go in a 4th time for this matter. From now on, I'll be shopping elsewhere and cannot recommend this location. If you're the owner reading this, you should talk with your manager about basic customer service because you just lost a corporate account.

Don't ever shop there dont ever order parts online! Period! Never ever ever! Terrible customer…read moreservice, Terrible online service, Terrible over the phone customer service! Just Terrible! STAY AWAY!

I've experienced Fantastic assistance in both your Nashua and Manchester locations this week. It's…read moregreat to know your company has consistant high level service at both! Nashua-Amherst St. wiperblade and washer help. Then today, Ken in Manchester helped me with a trunk issue, that I was SO very grateful for. I highly recommend both.

Christopher was super knowledgeable on all things auto! The other O'Reilly store on Mast St…read morerecommended him on S. Willow as they had the machine to match paint for tough ups and they didn't have the machine to help me. Christopher took care of me and about 20 others. As I watched I was amazed at how much he knew about so many different types of issues relating to automotive issues and went above and beyond by providing call backs and other O'Reilly stores that carried what they were looking for. I really appreciated him creating the paint color for my touch up and I really like shopping at both O'Reilly parts stores now. The one on Mast St and the one on S. Willow are both great. And thank you for the military discount!

Bought wipers recently at the South Willow location (used to be on Gay St) and had the best…read morecustomer service experience with Sam... she was upbeat, professional and extremely helpful thanks!

80good / 20bad. I…read moremade an online appt, but they called and said it was unavailable after the fact. I rescheduled for the next day (sat) for a tire rotation. They got me right in, and did it while i waited. It took like 30 min which is a little long, but they did it right and looked some things over (i could see). No upsell, and in fact the service advisor gave me a rewards card which saved me 50% on this service. That was cool. Their tech Sean is a class act!

if I could leave a 0 star rating I would. I went in to have new tires and tpms sensors that I…read moreordered from Tire Rack installed. This seemed straightforward enough. When they 'finished' not only were the tpms sensors not paired the wheels were not even balanced properly. I brought my car back same day to get this rectified and same result. I also noticed that the edges of my wheels got scuffed up so big wtf as well. Ended up buying my own TPMS tool to pair the sensors myself since they apparently couldn't figure out or believe me when I said my model requires ODB2 to do the pairing (like WTF don't tell me to just drive it around it'll pair when the sensor light is still on LOL). Whatever I'll cut my loses I guess. Weeks later I took my car to the Subaru dealership in Manchester to get them balanced by a garage I trust that probably has better equipment to get the job done. The dealer left behind some of the residue from the old wheel weights so I spent my time scraping it off with goo gone and plastic razors. Lo and behold beneath the residue was even nastier dings and scrapes to my rims (seems like they got lazy and slapped new weights over the old ones to hide this). DO NOT TRUST THIS LOCATION TO DO ANYTHING TO YOUR CAR IF YOU VALUE IT IN ANY WAY. Not pleased at all; the lack of care and ability to do what I paid for is appalling. I will never be going to a pep boys location again because of this.