Cancelled my order for no reason. Wasting my time. If you don't want to sell parts online shut it…read moredown so you don't waste peoples time.

I ordered a few times from them in the past and didn't have any problems but my last order has been…read morea mess. Had some parts (which they shipped) , had to order other parts (told 3-5 business days) which they got some of them but after a couple of weeks I told them to cancel what they couldn't get and send me the rest. Took over another full week before I received those parts. Ordered 8/25/25 received last of what they got 9/20/25. I had ordered a new belt and it doesn't fit. Web site says it does and I supplied a VIN for them to confirm fitment. They won't credit me shipping in either direction. Ordered a radiator hose and they have 3 pictures of the actual hose F81Z-8260-BA and they all show clamps with the hose and have listed as a name for the part "Hose Assembly." There are no clamps and they won't send my any clamps.

This O'Reilly is the real deal. Big place, lots of products, full shelves. Three guys manning all…read moreregisters. Great and knowledgeable store. Keep going like that, O'Reilly Bedford! Review: 5

This location has terrible customer service and stole $30 from me. I went into the store to get 5…read morefeet of fuel hose. They only had 3 feet, so I had them order more for me. A few days later, I went to pick it up. I forgot my receipt, and they couldn't find my order, which I thought was weird. I needed the fuel hose, so I bought 5 feet with the intention that I would come back with the receipt and get a refund since I never picked it up. When I returned with the receipt, the manager said it was rung up as a sale, not an order, and he couldn't do anything for me since I didn't have a fuel hose to return. When I told him I didn't have the fuel hose because it was an order, and I never received it. He called me a liar, saying, "How would I know you never received it?" He told me I might be able to come in when the cashier who checked me out was in, and maybe he would remember me, but otherwise, he could not help me. I have a corporate account with O'Reilly and maintain a fleet of vehicles. I don't have time to go in a 4th time for this matter. From now on, I'll be shopping elsewhere and cannot recommend this location. If you're the owner reading this, you should talk with your manager about basic customer service because you just lost a corporate account.

Don't ever shop there dont ever order parts online! Period! Never ever ever! Terrible customer…read moreservice, Terrible online service, Terrible over the phone customer service! Just Terrible! STAY AWAY!

I've experienced Fantastic assistance in both your Nashua and Manchester locations this week. It's…read moregreat to know your company has consistant high level service at both! Nashua-Amherst St. wiperblade and washer help. Then today, Ken in Manchester helped me with a trunk issue, that I was SO very grateful for. I highly recommend both.

Christopher was super knowledgeable on all things auto! The other O'Reilly store on Mast St…read morerecommended him on S. Willow as they had the machine to match paint for tough ups and they didn't have the machine to help me. Christopher took care of me and about 20 others. As I watched I was amazed at how much he knew about so many different types of issues relating to automotive issues and went above and beyond by providing call backs and other O'Reilly stores that carried what they were looking for. I really appreciated him creating the paint color for my touch up and I really like shopping at both O'Reilly parts stores now. The one on Mast St and the one on S. Willow are both great. And thank you for the military discount!

Bought wipers recently at the South Willow location (used to be on Gay St) and had the best…read morecustomer service experience with Sam... she was upbeat, professional and extremely helpful thanks!