I traveled from South Louisiana to purchase a Palomino Real Lite 1608, and I could not be happier!…read more Our salesperson, jacob, was probably one of the most professional, polite, and down to earth sales people I have ever dealt with in any industry. He spent hours with us going through every little detail of our new truck camper, even before we purchased it. After the sale, the service was spectacular! There was an issue with the air conditioner, that did not come with the truck camper and purchased separately, and I did not even have to drive back to Texas as they worked with a local Coleman certified Air conditioning dealer near my house. I am beyond happy, and highly encourage anybody to call Jacob if you were in the market for a new truck camper or rv! Trust me, nobody can beat their price or service!

Bought a used fifth wheel from Gibbs, couldn't be happier. The guys were polite, helpful and…read morehonest. Great experience, would recommend.

Say what you want about saving money at local quick oil change places -- I made that mistake and…read morelearned the hard way. I had my oil changed at one and later found out they overtightened the cap, which could have caused thousands of dollars in damage. Thankfully, the team at Toyota of Waco got me back on track 10,000 miles ago, and today Wes and Justin in service took great care of me again. Professional, thorough, and Toyota-trained -- exactly what you want working on your vehicle. Lesson learned. I won't trust my vehicle to anyone but a certified Toyota team from now on. Team Toyo Waco is my go to.

The salesman, Gideon Bessemer (sp) which I later found out was fired from Pete Mankins went to…read morework at Toyota of Waco sold me a used lemon!!! Gideon stated this car went through 180 point check?? Less than six months later: I have a huge bill of $1200 for this 2020 Lexus NX300!!! In less than six months the rear brakes that were down to 20 percent had to be replaced, an air filter, and a battery. Unbelievable!!!! When I asked Gideon to pay for it, his response was wear and tire!!! Really ???? Everyone!!!! Including Adam Schwarz, the service manager at Toyota Waco show no empathy towards military veterans or a widow!!! Please DO NOT USE THESE TWO STEALERSHIPS!!! Especially the used car person Gideon B!!! Thank you for reading!! This car was driven exactly 9957 miles! Please read Gideons lies in his text message to me that it was more than 12000??? Also included are all receipts from both Stealerships and the text message from Gideon. I am not making this stuff up. Buyer beware. Please please read last statement on back page "YOUR SATISFACTION IS OUR REPUTATION".

I absolutely cannot say enough about this place. They are amazing I had my Honda at a repair shop…read morefor an entire day, they could not figure out the problem. zach at O'Reilly's was determined to figure out why my rear lights would not work... and he did!! A mystery fuse! That's it. This is your place.... These people are so helpful!!!

Today at this O'Reilly's store, CARLOS gave me incredibly outstanding service removing my old…read morebattery and installing a new one, which proved to be difficult because it was hard to get to. He was Very Helpful, Knowledgeable and Very courteous. CARLOS is a Very valuable asset to this business.

Called to set appointment in regard to emission recall Notice. Within 3 minutes was called back by…read moreJamie Cox , Recall coordinator in Allen Samuels Chrysler, Dodge, Jeep, Service in Waco. Made an appointment for next day. Arrived early. Within 2 minutes, was greeted and service advisor got me signed in and got my key and began the work! By far... The best service department I've ever seen. Sparkling clean waiting area AND RESTROOMS ARE EXTRAORDINARY!! If you're tired of excuses , lies, and "super crappy" Auto service you should check out this service Dept. You won't regret it!

My 2025 Ram 1500 just displayed Auto Emergency Braking (AEB) not working requires service. The…read morecruise control (ACC) is not working and requires service and both side mirrors have the yellow triangle indicating something is in the blind spot. When I called the service department it took 5 tries before I finally got someone to talk to. This include being disconnected 3 time and returned to the switchboard twice. Then I was told that the earliest they can see me is Sept 3 (24 days from now).

Antonio is the man! Super extensive PPI, took his time, ran me through everything he saw, and did…read moregood work. Money well spent. Good people all around

They are a little slow and take a long time to get things done. But they are HONEST and do quality…read morework! Would use again!

Kish was amazing with an all around service! Josh was able to help me with my car very quickly with…read morea coolant leak! He walked me through each step of the process and was transparent with pricing, only taking care of what was necessary. I got my car back within 3 days and they even offered transportation for me. Overal exceptional experience, great customer service, reliable and trustworthy people!

staff is always friendly and professional; they always answer my questions. I highly recommend Kish…read morefor your auto repairs.

Wonderful people! We were visiting in town and got a nail in our tire and they changed it out right…read moreaway for us. No charge. Great group of people I would get tires here if I needed them.

Good service. No complaints. Were recommended by Toyota dealership to get lift kit with since the…read moredealership doesn't do aftermarket lifts.

I brought my vehicle to Douglass Nissan of Waco, Texas for a simple, same-day service. A day or two…read morelater, I received a call stating that a diagnostic test could be performed on my vehicle for a separate charge. I informed the service advisor, Jonathan, that I did not need a diagnosis and only wanted the specific service I originally requested. He then informed me that they could not get my car to crank and run. What!! My immediate response was to describe my vehicle to him to ensure he had the correct car, because my car runs and cranks every single time. I explained that I was confused and didn't understand the issue since I had just driven the vehicle to the dealership myself, and suggested they must have the wrong vehicle. I think Jonathan completely ignored my comment. But, you know how something can be so outlandish you have to ask yourself if its actually happening? Is this guy just ignoring me? Throughout my interactions with Jonathan, I clearly understood that he indeed ignores me/ does not respond. He responds to me when it suits him--specifically when he was quoting prices or when I was agreeing to pay for additional services... When I expressed my valid concern regarding how a vehicle that arrived in running condition was suddenly inoperable, he completely ignored me/did not answer, not one word. So now that I seen this, I had no desire to escalate the matter or argue; I am a busy person with a lot going on in my life. I simply wanted the requested service completed, to pay my bill and leave. I dont want any trouble. I choose Douglass Nissan of Waco, Texas to bring my vehicle. Why would Douglass Nissan of Waco, Texas then take a crap on me, a customer, who had enough confidence to entrust you with their vehicle? Ultimately, I ignored how I was treated, ignored the fact that my car didnt previously have a problem of running/cranking,"bit the bullet" and agreed to the additional diagnostic charge just to get all this completed. Oh, I guess this made Jonathan happy. He talked to me after my agreement to pay more. To summarize this ridiculous experience: Exorbitant Costs: I ended up paying double to triple the amount of the original quote. Even though I paid more than double the money I still left with and Inoperable Vehicle: A car that I drove onto your lot had to be towed away because it was no longer running. Unprofessionalism: When I got into my car, there were loose car parts left on the seat and floor. The vehicle had not been reassembled. They did not even have the decency to put the vehicle back together. When I asked Jonathan to have the technicians reassemble it, guess what. He ignored me yet again/did not answer, not one single word. I just walked out and had my vehicle towed away. Unacceptable Delays: A service that should have taken a single day took approximately two and a half months. I received absolutely no apology for the delays, the terrible communication, or the fact that I had to tow my own vehicle off your lot. This level of customer service is entirely unacceptable. I expect a prompt response regarding how this situation will be rectified, including a review of the charges I was forced to pay and Jonathan's conduct.

Service department not "service" oriented. Baylor student stopped in for power steering fluid top…read moreoff (after calling ahead and confirming no charge) - sold him a bottle instead. Service Manager said, "sorry if we charged him for fluids he needed." I've been using dealers for years, and this was an easy win. You missed a major opportunity to gain a customer since he's in Waco for several years.