I went for a tuneup and they did a great job. Nice staff and…read morethere is a cool grenade at the desk

Never had an issue they could not fix. I remember going there with my dad in 1951 to get a…read moreradiator repaired. I was only 4. It was downtown on 8th and Franklin at that time. They have been in business since 1943 so they must do something right! Now on 600 S. Valley mills drive they do general automotive repair and also work on busses and motorhomes.

Hands-down the best shop I have ever been to. I went in thinking I had a major issue that was going…read moreto cost a lot of money and they found it wasn't as bad as I thought. They are fair and honest. They worked with my hectic schedule and did work in one day most shops would have taken several to do. The biggest plus to me was Kevin. After he finished the work and I picked up my truck he said he would call me in a few days to make sure everything was still good and today he called! It's not often you find a mechanic shop that is fair, honest, affordable and dependable.

So glad these guys were readily available. They even came and picked me up when my vehicle was…read moreready. Very friendly, great and quick service! Thank you Kevin for a great experience.

Kish was amazing with an all around service! Josh was able to help me with my car very quickly with…read morea coolant leak! He walked me through each step of the process and was transparent with pricing, only taking care of what was necessary. I got my car back within 3 days and they even offered transportation for me. Overal exceptional experience, great customer service, reliable and trustworthy people!

staff is always friendly and professional; they always answer my questions. I highly recommend Kish…read morefor your auto repairs.

Antonio is the man! Super extensive PPI, took his time, ran me through everything he saw, and did…read moregood work. Money well spent. Good people all around

They are a little slow and take a long time to get things done. But they are HONEST and do quality…read morework! Would use again!

Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

I had a horrible experience. They did work on my car that was not authorized but I do not know what…read morefor they refuse to give me the labor and parts list. My insurance adjustor told me they charged over $3000 more than necessary to do the authorized repair. Something is terribly wrong there.

Kind, polite, and Quick I got an oil change, normal stuff…read more It's first come first serve. The guys were really fast and got everything done in under a few minutes. All the attendants were polite and I'm glad I found a place close to me. Standard oil change price, nothing crazy.

I was on a road trip and needed to make a stop because I found out there. Had some oil leaking!…read moreTheir service was great and they helped take care of refilling my oil. They were very kind I highly recommend! :)

I brought one car, had it fix no issues, everything was ok, brought another car, and they "fix" it,…read morecame back with the same problem and was told "maybe it's something else" excuse me, maybe? So I was about to get charged for initial repair plus new and parts, because couldn't find the issue from the beginning? Took my car somewhere else, was fixed and saved $100 bucks, maybe shouldn't have gotten charged the first time because it was just a trial to see if there was other issue, I would have left my car for final repair It was more about the principle, as a plus I would only say because the gentleman (who appears to be the boss) has a very passive aggressive way of treating people. Very rude, I guess unless you are friends with him, or you are not a woman

Signed up just to post this…read more Was stuck in Waco with worn brakes and had a replacement set on hand I was hoping to get installed. While calling around, I spoke with two employees at this shop, a woman and a gentlemen who I imagine was the owner or manager. For simply looking or asking for help, I was berated for owning an electric car, despite needing service that is fairly typical on most cars. The phrase "it's your own fault for purchasing that car, you know what you're getting into" is not something I imagine someone who needs help should hear in a time of need. I understand I may have been a bit needless as we were trying to solve our problem, but I did not expect this degree of treatment or discrimination for owning a particular type of vehicle. They were also very unwilling to help when I was hoping for any referral or recommendations on how I might be able to get my brake pads replaced. Ultimately, I was left without help and feeling even worse than when I began the call. Would not recommend for service. Absolutely would not recommend if you own an EV. Tesla owners especially, this is exactly where you'll find people willing to make you feel bad about your purchase. Unless you perfectly fit the "profile" for the type of work they do, go elsewhere. I imagine you might get better treatment.

I've taken three cars here now and have always loved the results and friendly staff. Quick and easy…read moreturn around.

The staff was very polite and understandable.keepnup the great work Heat Wave.My family has been…read morethere as well.and many more will come I will do my part.