My transmission went out on Christmas day in LA where I was visiting friends and had to wait 3.5…read morehours for a tow truck and then sat in the tow truck for 5 hours to deliver it to my mechanic's shop. I then discovered that my 99 Suburu Outback 30th anniversary had a transmission that was only used one year for that model. As a result, I spent a month trying to find a transmission to replace mine. I almost gave up until I contact Ann at Brighton Truck Parts. She told me that she had one. I asked her to send me pics. I received 3 photos of a perfect transmission with the identical part number on mine. It was the cheapest one I had found and she told me that it would arrive within 7-10 days. A week later, the transmission arrived at my mechanic's shop. Three days later, I had my car back again after not having transportation for 35 days. It came with a warranty and I have been doing a great deal of driving in a variety of situations such as going up steep hills and discovered that it performs perfectly. I wholeheartedly recommend Brighton Truck Parts.

Yikes. I should have asked questions, this place is the biggest rip off ever. 40 cents a pound for…read morecopper wire??? NEVER GO HERE!! Denver recycling will you $1.78+. I got ripped off by at least $60. You guys are scam artists.

Kyle quickly got us a new grease seal for our 1998 Dodge Ram with professionalism and some witty…read morebanter with us and one of his coworkers. O'Reilly is always a great place for parts and information, and this rapid, last minute stop was a glorious example of that. Thank you all for your help, especially Kyle.

These guys always do great but I want to point out how helpful joe was. They were very busy and…read moreeveryone took time to help out each customer but Joe went above and beyond, made helpful suggestions and really took care of my problem. I hope management recognizes this.

Ryan Lacy went above and beyond helping me with a Mickey Thompson tire warranty return. Other…read moredealers would not mess with it. Ryan did and now I have a new tire.

These guys did an amazing job on my Beast H2. Definitely would recommend using them for any Off…read moreRoad need.

I would like to recognize Martina Roman at the Main Store in Denver, for being exceptional at…read morecustomer service. I was greeted with a smile and immediately felt welcomed. She picked up quickly that I was a former employee and understood what I was needing and had no problem keeping up with me. On many occasions I have not found that in Napa employees. She impressed me enough that I asked for her name. I hope the next time I need parts, she is still there!

You need to quit hiring incompetent people!!! Either that or learn how to train them to a…read moreprofessional level before they deal with your customers!

Autozone is by fat the worse car part company out there. They gave me a bad alternator 4 times...4…read more Didn't know what the issue was and each time a failed alternator code came up. Last time I took it in I asked for it to be tested before be given to me they said it was. I we went to pick it up I asked for it to be tested right there before being handed to me and it still failed. So they went back and gave me one that ACTUALLY WORKED. Over their service here at this store. Definitely dont ever recommend using Autozone!

Having purchased parts here before, I went in without reluctance to purchase more. I had gone in…read moreoriginally to purchase parts for an entire rebuilt of the injector system in my Duramax. After ordering the parts, they took roughly a week to arrive. When going to pickup and pay for the parts, it was brought to my attention that the associate who ordered them originally typo-ed the VIN, & that the parts were completely incompatible with my truck. This was frustrating because vehicles are a necessity, & having a 4WD vehicle immobile during the middle of the winter in Colorado is just flat out inconvenient. When the associate had found the correct parts for my truck, they were remanufactured, & roughly $1,000 more expensive. At this point, I am unbelievably disappointed because I am expected to pay more money for someone's mistake, & receive parts that are lesser quality. I contacted the district manager, whom then told me that there was nothing they could do for me, including price matching the original invoice I was given. I was then told to "un-install the parts, return them for a refund, & go purchase from a competitor company instead" which was really shameful to hear come out of the mouth of someone who is supposed to be representing a widely known automotive store. Coming from a family who's been widely involved in the automotive industry, & not to mention has tons of business experience throughout many generations, it struck me as a surprise that it isn't normal in the eyes of an Auto Zone district manager to work with a customer when one of their so called "trained" associates had made a mistake. Extremely disappointed in the way I was spoken to by someone who is supposed to represent this brand & company, & I will not be recommending them to anyone anytime soon considering the fact that when your vehicle meets problems, it's already stressful enough, not to mention including a company who is absolutely not willing to work with customers.

They have absolutely the worst customer service that I've ever seen in 40 years of car buying…read more Everyone was both clueless as well as being completely indifferent to the customer. I would not buy a hot dog from anyone that I talked to there. Don't walk, but run run far away from these knuckleheads.

I wanted an adaptive cruise control issue fixed. Very poor communication and they had my car for 3…read moreweeks and could not fix it. I took my car back as I needed it badly and was charged $260 dollars diagnostic and laber even though they couldn't fix it after 3 weeks. Do not come here for service. They can't fix complicated things and will charge you and not communicate the process. Never come here for service.

Sent my Daughter to purchase her first new car. Kyle (who I bought My Ford Edge from) Was…read moreabsolutely great, treated Her with respect and fairly. Now for the service side of things: left my Edge with them to fix a slipping in the transmission. First told me there was a $21 part that they needed to fix prior to looking at the transmission. $661.29 later they said I needed a new transmission for over 10K. Service department said "should have purchased an extended warranty. My last car had 300k miles no problems no extended warranty. Guess my 90k highway mile is rough on a ford

Service department is absolutely horrible. They lied to me about my warranty to get my car in. Then…read moresaid it would take 24-48 to diagnose my car. Came back with a $900 bill to replace an $80 dollar season on the outside of my fuel tank with an estimated completion of 2 days later. They said it wasn't a warranty item. Then charged me $210 just to get my car back with no repairs. I have brought this up to their management, and have received nothing, not even a phone call to discuss my concerns. Do not trust Brighton Ford. They are crooked with absolutely no care for you or your time.

I own a automotive small auto shop in Iowa and one of my customers had a problem on the road and…read moreended up here. These were some of the best people I've ever delt with! We had a new part go bad and went to this shop for repair. They kept the customer and me informed and let us know what the vehicle needed to get back on the road without any unnecessary repairs. I would 100% anybody in the area take your vehicle here, they were honest, definitely fair and reliable! When I'm in the area I will most definitely stop in! Thank you guys so much for all your help for me and my customer! They took what could've been a very difficult part warranty situation and made it so much easier!

By far the BEST shop I've dealt with since moving to CO 8 years ago. If you are having car issues…read moreand need a great shop that's fair, kind, straight up and not going to gauge you for repairs, this is your place. As a woman that doesn't have family nearby to help with car stuff I tend to get nervous taking my car in for repairs just from fears that I might get taken advantage of because of my lack of car knowledge. I didn't feel that way at all coming here and can say that as soon as I stepped through the door it felt like they were family friends and I've been coming here my whole life. Point being- I'm so grateful for all the guys at Brighton Radiator & Mufflers and can't thank them enough for diagnosing, explaining my car issues to me, and fixing my car in a timely manner so that I could get back on the road again. Kevin and all the guys here were incredibly communicative throughout the whole process and went out of their way to help me out. 10/10 can't recommend this shop enough! -Jessie