I've had to make 3 trips to this location to get my battery replaced under warranty. They took 6…read morehours to test the old battery, gave someone else my battery by mistake, then had me pickup the wrong battery. What a cluster F of an operation. Quick update - they finally had the replacement battery and after another trip into the store got it and took it home only to find out it was also dead... don't shop here.

I was trying to get a new key fob for my 2012 Prius. They didn't have the correct model on hand so…read morethey had to order one. No big deal, they said only 3-5 days to get it in. A week later I call asking where it was, they said actually it would be 2 weeks and they forgot to call to tell me. 3 weeks in I give them a call and they tell me oh actually it is in now and we forgot to call you again. I go in to get this done and am told to wait 40 minutes in store. I settle in, and am told that actually they can't help me because their new system actually doesn't work with my car. Complete waste of time and energy. I will not be back.

Just went here again recently for my second battery from them. First time was back in 2019 for a…read moreTercel. This time it was for my Corolla. Both experiences were the same, quick and straightforward. I was in and out in under an hour. What stood out to me was the transparency. When I called ahead, the owner gave me the price right away, $144. No runaround, no "bring it in first" like most places. That alone made it an easy decision to come back. So if you're looking for fast service and upfront pricing, this place more than delivers.

The best in and out for a new car battery. Friendly, fast and the price…read morewas right. Also, easy to get to.

I've been collecting used batteries to recycle. As it turns out, I needed special batteries for my…read morecar's key fob and I knew where to go. Rather than wait for an online delivery, I knew that B+ had to have it. Turns out they did, and i immediately replaced the batteries in the fob (after first finding a screwdriver to open the cover). I also bought a case of AA batteries (on sale) and recycled a box of batteries.

These places are convenient, but they can't change most car key fob batteries, and they are erratic…read moreabout honoring their lifetime battery deals. The service here is a bit better than average for Batterieses Plus, if that's how to pluralize them. They do have some cool flashlights, I got one that I of course don't need. I have a flashlight problem, I admit.

I had only been here once before and this visit was to get a cord for my phone charger. Sure, I…read morecould've gone to AT&T - but they'd want to sell me a whole new phone, internet service, land lines and anything else they could dream of to make more than a buck or so on a charging cord. No thanks - came to B plus B to keep it simple! And boy was it!!! I walked in and showed the salesperson what I needed. He said, I've got ya covered... walked over to a drawer pulled out a cord that was the same as mine, but black rather than white and said "here". I said, "what do I owe you" and he told me not to worry about it. A 180 degree difference than what I would have experienced at AT&T. He might not have made a sale, but I will return to that store for any reason I can think of when I'm looking for batteries, bulbs and the like!

The most incompetent people I've ever met they will promise minutes and it's takes an hour ‍ they…read morewill not fix yours things correctly they will try and say oh yeah I'll give you a deal to repair and scam you do not go to this place ever!

I think batteries plus is an excellent store. I have yet to visit one throughout the Chicago…read moresuburbs that does not have a knowledgeable, friendly, and competent person working there. This store is no exception. It is a pleasure to deal with people and not automated phones. I was looking for a camera battery and while they did not carry it in the end, the batteries plus representative made all the efforts to look the battery up. Confirm that she did not have it at her store, but checked all the other batteries pluses in the area and confirmed that none of the stores carried that particular Battery But even offered another company for me to try. Unfortunately, that company was a big box store that I had already reached out to and hung up because all I could get was an animated service that could not help me. Wherever and whenever I can, I will use this store over any other store.

Very helpful and friendly. I was at the other location before they moved- new woman manager is…read morehelpful and nice. They fixed my phone and I got there almost close for my watch battery and she stayed and fixes it. Glad they got new people. Parking harder though.

The Oak Lawn store on 95 st provided excellent customer service. The moment I walked in was…read moregreeted by a friendly salesman Ozzie. I needed coin batteries for some Halloween toy novelties. Ozzie not only showed me the correct battery but also installed them in the toys!! At the same time he was programming a car remote! Talk about multi tasking lol! He was so gracious to the customers waiting making small talk laughing just having a nice time. A retail associate at Walmart recommended Batteries Plus for coin batteries. So glad I found this place. Ozzie has made me a permanent customer and he also will program a car remote I will order in November. Please thank Ozzie for me. The Halloween toys are working great for my kids. I will be back in a few weeks for my car remote. Highly recommend Batteries Plus in Oak Lawn. Great place. Great customer service. Alexandra

I needed a new battery for my car since I noticed that my car was not able to start during the…read morecold. I ordered the battery from online which saves you 10%. They offer free pickup and installation of the new battery. The next day, I drove down to BPB and they had my replacement battery ready for installation. I gave them my key and in 20 minutes, I was ready to drive off. Service was great and with a smile.

Service sucks, prioritize phone Call when I was already there . I buy tons of batteries w these…read moreguys now I'd rather look somewhere else.

I definitely do not recommend this place. The owner acts like he's somebody important and tries to…read morerip people off. I drove 45 minutes to get there, only to end up dealing with his excuses and endless back-and-forth. I absolutely do not recommend it.

Admittedly I was really reluctant to make an appointment based on these reviews, but I really…read moreneeded an oil change and this place was (1) near work and (2) near a Target. I made my appointment online at 1pm, showed up on time, and they said it would take an hour. I walked over to Target, shopped to kill time, and came back an hour later and it was done. No issues whatsoever, no complaints. It looks like others have had major issues with other repairs and appointment scheduling, but I honestly had no problems. I'm happy with the service and glad I was able to get this done over my lunch hour!

I was disappointed with the service I received at the Broadview Pep Boys location. I brought my…read morevehicle in because it was pulling to the right and requested that it be checked for a wheel alignment. I was later informed that the inner and outer tie rod ends needed replacement, which I approved. The total cost was over $500. After picking up the vehicle, the issue remained unchanged. I also discovered that the front right tire had been inflated to 47 PSI. Standard PSI is 35 PSI. I returned the next day, and after another alignment inspection, I was told that worn out front tires was most likely causing the issue. I paid an additional $40 at another shop to rotate the tires, but the vehicle still pulled to the right. When I returned again, I was told they could only refund the alignment charge of $138. In the end, I still have the original issue despite spending several hundred dollars. Unfortunately, I was not satisfied with the overall service experience.