Will and Lindsey are incredibly knowledgeable and kind. I had issue with a hose in my car, and they…read moreboth stepped in to help me and my partner fix the car. They both walked us through everything- from the hose we needed to how to install the new one. I cannot give enough good praise about them as they saved me hundreds of dollars and hours of time.

Odell was great both times I had to go in. I needed breaks for two different vehicles and he was…read morevery helpful in getting me what I needed. I didn't have to wait long and even though they didn't have the lower priced item in he was able to get my order taken care of. Will definitely be back for all my auto part needs.

Last weekend I again returned to Advance Auto Parts for a much needed item. I have slowly been…read morelosing the valve caps on the tires of my Kia which I check the tire pressure on at least monthly. It always seems to happen the same way either screwing the cap off but mostly back on because of the limited access the hubcap allows me. This store is just down the street at the intersection of Spring Grove and Kenard Avenue so it is very easy to pull into and out of the parking lot. This is where I also bought the Turtle wax rubbing compound after the bumper of my car was scratched up last year. The associates are friendly, helpful and very knowledgeable. Sometimes I had to wait a few minutes to interact with them as they help other customers but it has been worth it. Their prices and the brand selections are reasonable. I found a set of gray valve caps here for $0.99 that perfectly matched my car. I recommend coming here for car parts & accessories big and small. Until next time be kind to each other. #yelpcincy #advanceautoparts

I will never shop at Advance Auto Parts again. Ever. Never ever. Ever. I can't stress that…read moreenough. I went into Advance to buy a small part for my car (nothing serious, something cosmetic) and not only was I not greeted, but the person attending the store that day rolled his eyes at me! Oh, I'm sorry Mr. Lazypants, is my presence here hindering you from all the nothing you're doing? Anyway, I found what I needed, but I had a question about it. I wanted to compare it to a different similar product. I didn't want to ask Mr. Lazypants, but since he was the only person in the store, I didn't have much choice. Bad idea. Not only was he incredibly rude and condescending, but he didn't even answer my quesion! He didn't have the basic knowledge to answer my question, and TRUST ME I am in no way, shape, or form an expert on cars. Duly noted, Advance Auto Parts! I'll never be back to this store or any other. Ever. Did I say that already?

My husband and I traveled 8 hours from Iowa (16 hours round trip) to purchase a used GMC Sierra…read morewith only 9,000 miles from this dealership. Before making the trip, our salesperson, Reuben, repeatedly assured us the truck was in "immaculate condition." He even sent us a walkaround video and told us there were no dents, dings, or issues. We specifically asked for photos or videos of any flaws, and he told us there were none. We completed nearly all of the paperwork ahead of time, brought a cashier's check as requested, and even agreed to finance through the dealership instead of our own bank after they encouraged us to do so. When we arrived, before we had even seen or test-driven the truck, Reuben immediately tried to rush us into signing the financing paperwork. We insisted on inspecting the truck first, and he became visibly upset and walked away. Within minutes of looking over the truck, we found numerous issues that had never been disclosed: * Rock chips all around the exterior that had not been touched up. * Glue dripping from the sunglasses holder onto the center console. * Glue stains on the center console and the sunglasses compartment. * Glue on the headliner that appeared permanent and would require replacement. * Reuben had previously told us the sunglasses holder had been replaced, not repaired with glue. * The interior had clearly not been detailed and was very dirty. * A chunk missing from the passenger door panel. * Most concerning, there was nesting material from an animal under the hood. We understand that used vehicles are not perfect, and we were not expecting a brand-new truck. However, we do expect honesty and accurate representation, especially after asking multiple times about the truck's condition before driving across multiple states. The General Sales Manager, Gabe, listened to our concerns and attempted to remove the glue from the headliner himself. Unfortunately, it would not come out. He offered an additional $500 off the truck, but we felt the damage warranted replacing the headliner and sunglasses console, which the dealership declined to do. Throughout the entire situation, Reuben disappeared and made no effort to help resolve the issues or apologize for the inaccurate information we had been given. Instead of addressing the problems with the truck we came to purchase, we were encouraged to buy a brand-new Sierra that was well outside our budget. This trip cost us far more than just our time. We drove 16 hours round trip, paid for gas, food, a hotel, and a babysitter for our children, only to find a vehicle that was nothing like it had been represented. Honesty and transparency go a long way. Had the dealership been upfront about the truck's condition, we could have made an informed decision before spending the time and money to travel from Iowa. Instead, we left disappointed and feeling that our time and trust were not valued. I hope this review encourages the dealership to be more transparent with future customers, especially those traveling long distances based on the representations made by their sales staff.

I purchased a 2020 GMC Sierra SLT in NOV2020 and have serviced my vehicle there since…read more Danny F. & Rashad made it the absolute easiest deal Ive ever made in my entire life. I continue to ponder on buying a Yukon such as the one pictured in my review but the dealership no longer offers the lifetime warranty which was a huge decision in my original purchase. Now luckily my truck has been beyond reliable but if they were to bring back the lifetime warranty I'd be driving away in a Yukon. Now regarding service Tommy is always awesome to work with and I have complete confidence in his recommendations regarding service. I'd also like to shout out Carl the service manager I think because he has always made it a point to acknowledge me a ls a customer! I've bought cars from other Joseph dealerships (Toyota) and have made the decision that I will always give Joseph GMC the opportunity as they are knowledgeable, honest, and truly work to earn your business. Hats off to Richard Joseph bc he's running a wonderful store but more importantly has a great team working there!

I had a great experience. The team was attentive, knowledgeable and took the time to explain…read moreeverything clearly. They provided helpful information throughout the process and answered my questions. The service was quick without sacrificing quality, and I really appreciated their professionalism and honesty. I would definitely recommend this shop to anyone looking for reliable and trustworthy automotive service.

I brought my car in for a $20 oil change after I saw this advertised on a billboard on I-71. My son…read morebrought his car in about a week later, and was charged $60 for the same oil change. They said their special had expired. They should give you the cost up front so you don't get an unexpected bill.

Bud's is a great, reliable place for car repairs. It's been around for many years, and I've taken…read moremy car there several times. I can always count on fair prices and good service. They also offer shuttle service if necessary. They are usually busy, so make an appointment ahead of time, although I've stopped in there when I needed help right away and they took care of me. I'll continue to use Bud's in Highland Heights for all my car needs.

If you have a student at NKU or just need someone who knows what they are doing and will take care…read moreof your car/truck, these are the people to go to!! Took my sons truck there they looked it over, took care of us from start to finish with no upsell !! Thanks for being such and upfront and honest garage!! Feel better knowing we can turn to your garage if something else comes up!! Thanks again!!

Been coming here for years. Nice staff always willing to held. Great selection of most common…read moreforeign and domestic vehicles. Prices are ok and they sometimes run specials and have half price days. I wish Bessler's was closer as I would go more often as I'm always fixing cars and need basic cheap parts that you would pay crazy money for new

Their prices are retail prices anymore. And the ladies that are behind the counter, do not give a…read morerats ass about anything but what the prices they make up for what you need to get. A friend of mine, and I went out there yesterday, looking for odds and ends for his car and a couple of things for myself. Before I went in, of course, I had to ask a few questions and all I got was nasty snotty attitude from all woman. The young man, with curly hair and glasses was completely stoned or completely brain dead. I'm not positive. But he lacked and social skills in any way shape or form. We did pull the parts, Friend was told it would be $80 for a rim and tire, which of course, like the sign says we had to pull. It was my turn, I stepped up and I got nothing but lousy ass attitude! I was told the seats for $35 and a few dollars more for electric seats which I didn't mind. After I looked at my receipt, for some reason, two seats came out to almost $100 I asked why things went from a basic $70 to nearly 100, they said it was the taxes plus an explosive environmental fee! I asked the question of why the environmental fee was so much, they said because of all the mess that they have on the ground and that gets passed on to us. So I went outside and started to go get my vehicle. My friend comes outside and says you should hear how they're being vulgar as possible about you asking questions about the environmental fees. I do not recommend this you pull and save anymore. I haven't been there since 2021 in that place is absolute joke! The people that work there except for two that day, are a joke they're rude. They're inconsiderate and they make up prices as they go. Please don't let them tell you that the prices are in the computer, because if they were things would probably be better priced. Just goes to show that if you ask questions and try to be as kind as possible, douche bags, still think that they rule the world. I personally will not be returning to this one. I might use the one in Wilder if I do need something important or I will actually go to a different place. It's 45 minutes further away because they actually offer better customer service and they're negotiable on prices. Bessler is no longer a great place to get parts.

Elsen's Autohaus SAVED THE DAY!! Our BMW stopped working and we were in a pinch on a Friday…read moremorning. We managed to get towed there after calling around and they said they'd try to look today if possible but likely Monday. They called us an hour before closing and told us a walnut had gotten into our car causing the issues!! We were able to pick up the car before the weekend and they ended up not charging us. Thank you for the AMAZING customer service!! Any time we have car issues, we will go out of our way to come back here. Special shoutout to Andrew - thank you again!!!

I will keep this simple. I originally took my 535i to a local BMW dealership for warranty repairs…read more HORRIBLE EXPERIENCE ! Had vehicle towed to Arps and everything from the honesty to the customer experience was great. John communicated with me every step along the way. Even delivered not so good news and explained the why'. Even let me know what to expect in the future. Only place that will touch my Beemer from now on.

I called this evening to ask if they could help my son who was about to perform at the Madison…read moreTheatre. He had licked his only key and all his equipment in his truck. Without hesitation, they assured me they would take care of him and get the car opened. What awesome staff! Very kind and considerate! I am grateful.

Took my brand new WRX here to get all weather tires. Their machine scraped all the way around all 4…read moreof my rims to the metal. They covered it with something so we wouldn't see (some sort of putty) when we left. Then we washed it the next day. It was apparent what had happened. I don't care if I drove in with a ford focus and hub caps. They should not take on jobs they do not have the right equipment for!