I wanted to let management know your store identified at location below provides superior customer…read moreservice and it's due to the excellent leadership and empathy of its manager Mr. Glenn Kmetz(GT). I arrived at this location stressed out because of a very untimely flat tire and Mr. Kmetz calmed me down as well as assured me that I was I in a safe place that cares. Hands down Mr. Kmetz did exactly that by going above and beyond my expectations to get me and my grandkids back on the road safely. Mr. Kmetz team deserves to be recognized for representing Firestone with the utmost professionalism and customer care! Please contact me with an update on how this store was recognized. THANK YOU! Store#12661 5437 Veterans Pkwy Columbus, GA 31904-4425 Mr. Adams

This store is only concerned about profit. Please everyone do not buy their lifetime front end…read morealignment warranty.Most of the Firestones locations here will make you wait for extended hours just because you have a prepaid service. All of them are just concerned with the customers that are paying . Yet, I have paid them for other services. Why have an appointment and they make you wait for five hours and still not get service. This is piss poor service at the Firestones in Columbus and Ft.Benning, Ga area because I didn't have this problem in Kentucky. They are worried too much about winning their quarterly awards for the most sales instead of good customer service. Word of mouth can kill or slow down your profits so do better

New owners! Excellent service! Eddy was very knowledgeable and accommodating! The place is very…read moreclean and they have refreshments!

Took great care of my grandsons car !Thank you all for the competent repairs and reasonable pricing…read more. Will refer all family and friends to you all !

Come early morning if you can. Staff was punctual, pleasant, and very helpful. Derek was…read moreexceptionally helpful with the help of Ketron and Steve!

Unfortunatly this place got me pretty good. Long story short, I agreed to pay them $130 to see if…read moremy exhaust manifold were bad or leaking (diagnostic). Afterwards I agreed to pay them $2100 to have my entire exhaust pipe replaced, including both exhaust manifolds. I arrive to pickup my truck about 4 days later, I pay them and go home to check over their work. It looks like they replaced the manifolds, but they used the old hardware for the manifolds. Then you can clearly see the manifolds attaching to my old red, brown and rusty exhaust pipe. Then at the very end of my exhaust pipe (That was supposed to be replaced) they asked a 2 year old to weld this skinny exhaust tube to my old exhaust pipe. Im an honest and nice guy. Common, I seriously cant trust anyone now days. Very sad. Now watch them type some silly response to this. "Oh my goodness sir, were so sorry this miscommunication happened, please call our office at 706-327-2114" I am such an idiot. Please read over reviews before you go with a company. Look over the work before you pay.

It has been years since my review of Rivertown Ford and FINALLY the sudden downshifting has been…read moreacknowledged by Ford and a recall has been issued!!! I stand by my review and can truly say SHAME ON YOU RIVERTOWN FORD!!!! My truck would downshift and I almost had a head on collision - if you are traveling at 55 mph and the vehicle downshifts, you cannot complete your pass. It was terrifying when the downshifts happened. The picture shows the recall has been announced. PS-I now drive a Chevy Silverado

Not sure why the reviews on here do not match the great reviews on google, but I had no issues at…read moreall at this location. They were very efficient and helpful when I showed up for a service. The inspection video was super thorough and clear on all inspection points! They also didn't try to bs me into getting any unneeded maintenance done. In and out within 45 minutes. Will definitely be returning! Thanks!

Excellent service. Nikki Fisher gave me an accurate quote on price, service time, and demonstrated…read morebrilliant transparency through out the process. Made my appointment on line. Picked the truck up within 36 hours. AC runs cold now after they fixed it. Full evaluation of the vehicle completed. Excellent communication. Very responsive.

They have 2.4 stars for a reason -…read more Horrible experience with them doing $2500 of work that was done wrong, waiting several weeks because their young tech assigned to my car was "busy with school" Used to have some resemblance of customer service, but was intentionally ignored last service and possible racism by the three guys who came out. I left a negative review, all of a sudden I'm getting 10x more emails and letters in my mail harassing me after being beyond reasonable every time I've had an issue here. Spent years in Florida with the car and at several dealerships without issue. Always a problem here or getting my car back in worse shape. The car has sentimental value is the only reason I've kept it after such horrible service.

Car: Nissan Versa. Older car covered by extended warranties. This is a review of our interactions…read morewith Nissan over the last 18 months or so. About 14 months ago the transmission died (common issue with the brand). The extended warranty covered the repair. Good to go. A couple of weeks ago the engine died, and again the extended warranty covered it. However, within a day the water pump died and we brought the car back. There was a bit of back and forth, but the service manager (TJ) did the right thing and made it right. His actions have given me a greater sense of truly being taken care of. TJ gets a 5+ star rating. However, the service department seems in disarray. I get that customers can be very demanding (me) wanting things fixed as fast as the channel changer to your tv, but there seems to be too much drama happening there. They seem to be down a service advisor or two, and TJ is the glue holding things together. All in all a stressful but positive experience.

They stop allowing non Nissan vehicles to charge at their location. Which this was a safe place to…read morecharge at night with a lot of lighting. Especially for people who travel through Columbus. We own several Nissan cars and will no be supporting this location in the future with business.

10 out of 5 stars. Repair Doc is the BEST; best service, best customer service, best efficiency,…read moreeconomical prices... I could go on. My hubby found the shop to help fix iPads and iPhones frequently destroyed by our autistic children (which would've been pricey anywhere else). We have been back several times (at least 5-6) to repair broken tablet screens, motherboards, software/update issues and more on different devices. Randy is knowledgeable, always friendly and welcoming and helpful in explaining the issues. We've had same day repairs and some that took a day or more, but all repairs felt quick and efficient with the corresponding problem, which we really appreciate given our children's need for the devices. I cannot recommend this shop enough for your device repair needs Whenever we have any issue, I'm always confident that Randy and the Repair Doctors have our back!!

We drove from Auburn, Al after Googling for a place to get our BOSE fixed. When we got there we…read morewere greeted by two extremely friendly representatives. The technician that we worked with was Randy. She was very patient explaining all of the options we had for our equipment problems. There was a gentleman there that I talked to about getting my Android phone screen fixed and he quickly told me what he would need to do and he gave me an estimate. And he was always very professional and asked if I had any questions. Both of these representatives gave us a very positive impression of their firm THE REPAIR DICTORS on Manchester Expressway 1709D 706.221.2330. We would highly recommend this establishment for any electronic repair without any hesitation!!! We will be going back for any issues that we may need!! Chuck & Tina

We had a nail in our tire. Fortunately, it was still covered by warranty as the tires were less…read morethan a year old. They were extremely attentive and responsive, even though they were busy. They got my car onto the rack in less than five minutes, and within less than 20 minutes, the tire was repaired at no cost.

on 2 different occasions I placed an order for a tire only to get to the store, and they claim that…read morethe tire I schedule the appointment for was sold then they tried to up sale (1 star) me a tire for that's almost twice the amount the 1 star is the up sale