Came by to purchase oil for my car. After purchasing I decided to put the oil in right away. I accidentally dropped the cap into the engine. I'm really short and was unable to see where the cap had fallen. I tried a couple things to find it or get it to fall out but no luck. I went inside and asked for help and the gentleman helped me willingly. I forgot to look at his name tag but his help was very appreciated. read more

I was just there just getting tire shine and looking around for other stuff to clean my truck and then the manger older lady came and acting like she was looking for something to make sure I don't steal anything while I was walking to pay she spoke to me in Spanish cause of my color. read more

Store didn't open at 7:30 am like advertised. I had a vehicle repair that needed to be completed ASAP. Did all my research online for parts, had my list and drove to the store. Waited until 7:36 am until I left. What's the point of "opening" 30 minutes before AutoZone or Napa Auto Parts if they're not open. read more

Needed new wipers for the Rav4. Walked in and was greeted and assisted right away. Guy walked me To the aisle, explained my options - rang me up and then surprised me by offering to install them! Great full service- have my business now! read more

It's as good as an O'Reilly Auto Parts can be... The location is not the best, being in not the best area of town, and you get quite a few undesirable people around and inside. They have everything you need, and the employee there was very kind and helpful, not something you see at an O'Reilly. If it wasn't for the undesirable location, this would be a great O'Reilly! read more

Probably the worst customer service I've ever experienced. I have visited this store in the past and always receive the worst services. But never commented, until now. I enter the store to purchase power steering fluid and observed a male Hispanic gentleman and a African American woman standing behind the counter. Like always , they never greeted me or ask if I needed assistance in finding an item. I found the item on my own and walked to the cash counter and literally stood there several minutes es to pay for the item, while i stood there, the woman made eye contact with me and ignored my presence. I believe she was more interested in admiring her brightly colored finger nails . After several minutes of I possibly being invisible to the store employee's I exited the store. I am a firm supporter of neighborhood business support, but when you have employees that don't provide a friendly or supportive shopping experience, they ruined the reputation of a well know and respected business. I will be a AUTOZONE Customer for now on. read more

Seriously, I walked in looking for something specific and some dude is smoking a cigarette at the front door, acted like I was bothering him. Then he asks what I needed. Then I told him and he was like. It's on aisle 6. Never came over and the girl also just stood there like a npc. Worse customer service I've ever had. And I have had some crappy experiences. But this was really bad. read more

As you can see from the reviews - good customer service doesn't happen here. I don't care. I come here when I see a value online and I come here to take advantage of that value - knowing I will get ignored and disrespected. The real problem is that - that value item is routinely out of stock. I feel like they do it on purpose. I went there for that $7.99 item I saw online and sure as shootin' it's not there. The price tag is there and no item. The $16.99 version of the same product is plentiful. Because I live a block away and I have a few cars and I am stupid, I keep going back and it's happened realistically like five times. Places like this are about parts. If you need anything you see in the showroom go to Walmart. read more

Waited in life for several minutes without being acknowledged. No "we will be with you in a minute." Not even a smirk... Not even quick eye contact. Literally nothing. A random guy behind me asked for help with motor oil and immediately after they finished, the cashier I'm waiting for leaves her register to help them... Opposed to helping me, the next customer in line. I continue waiting... They start talking about if the oil is on sale or not. All while I'm still waiting... I finally ended up walking out and putting back my merchandise. Still not a single person even as much as looked in my direction. Zero customer service. read more

The business was completely empty. All employees standing around doing nothing. I walked in and went straight to a girl on the cash register. I asked if they carried tire chains she said yes and needed a tire size I told her I did not know exact but if she had anything that might fit a Ford F-150. She was totally annoyed and responded saying "I need a tire size" I said okay thank you. She did not say anything back. No thank you, not any type of assistance at all. Horrible customer service, I'm assuming their sales are amazing and did not care to loose a customer. So I'm taking my business else where. You guys really need to train your staff! read more

EXCELLENT service. The gentleman, Mr. David, was very knowledgeable and he even helped me put my oil in. Grateful for good people that go out of their way to help out. Thank you world for kind professional people. read more

Outstanding Customer Service! - Archie is the Best After work I came in to get (1) windshield wiper, since mine flew off while I was driving in the dark early morning. An employee (Archie) came up and greeted me right away. He assisted with finding everything I needed in seconds and even took me to the isle and explained my options. On our way back to the register I saw they sold key batteries and mentioned that my electronic car key had just died today as well. He offered to take a look at it, and changed the battery on the spot, which was a very nice surprise and huge relief, since after seeing the process, I realized I would not have been able to change the battery myself. After all that, Archie even offered to put the wiper blade on my car for me, which I was too, very grateful for, since it was dark out and I wasn't positive how to place it correctly. The customer service that Archie provided truly made my night. I'm going home with a smile, from this positive experience and quick service. read more

Alexis has no manners or patience. Does not like to ensure costumer that they are receiving correct part. Like come on, you guys are known to give out wrong parts, haven't you seen the memes on Instagram ? read more

Had the product I needed and the customer service was beyond my expectations! Selvin has been here for 7 years, and his customer service and knowledge shows it. He went out of his way both over the phone and in person to help me with what I needed. Haven't shopped here and needed assistance before, but I'd be back just for his help! Thanks Selvin! read more

I went to this place and got some detail stuff and went to check out and had some guy took his time ringing my stuff and was to busy talking a female who worked there instead of me cause I am a good customer and I will not be back to that place cause of that guy !! I hope that he gets fired cause he sucks at helping customers !! I will tell all of my friends not to go there ever !!! read more

The gentleman Selvin who works here is the best! He will go above and beyond to make sure you are taken care of and all your problems are fixed! More than once he has taken time out of his day to make sure my problems were solved and he makes you feel like family He has won my business read more

As a woman, I fear the auto parts store. I have no clue what I'm doing in there. Today was the first time inside and it was amazing. The gentleman who helped me was amazing!! I went in for wiper blades, I know they're just wiper blades, but the man at the counter was helpful and even offered to put them on. Thanks for being nice and making this Grandma feel like I could accomplish anything. read more

This review is primarily about their prices, lack of selection,and some quality issues with some of their new brands of filters. Nothing to do with store employees, but plenty with O'Reilly corporation. This new location sucks plus less selection,and higher prices, and their Korean oil filters cost me the same as a KNN filter for my European car the cheap Korean filter right away popped inside the cars oil canister, never happened with oem or knn filters.... I'm so done shopping all there locations. P.S LOYAL CUSTOMER SINCE 1990 WHEN IT WAS CALLED TRAK AUTO TOO BAD CHANGE NOWADAYS SEEMS FOR ONLY MORE PROFIT..... read more

These people do not know how to put windshield wipers on my Audi. I had this woman come and try, but she didn't know what she was doing so she had a man come and do it. He took at least 20 minutes. read more

Great service! Anthony helped me find everything I needed, answered all my questions and even gave me some tips on changing my oil for the first time. Thanks for all your help! read more

Went in for coolant that my mechanic didn't have, Rachel at the desk looked up the correct type I needed pro weed to walk out with me and put it in my car! What service thank you Rachel!!! read more

Freaking manager was ringing me up and kept looking at his phone and checking his texts. The store was EMPTY. He could have just rang me up real quick and then gone back to his phone. The whole transaction was waayy longer than it should have been. read more

I have given this place so many chances but they suck. When they get something or did something wrong they blame the computer system... where house or hub... They don't give you the right parts in the box sometimes... They don't have the parts there for you when they say they will even if you call 5 times throughout the day to make sure. They will tell you that it is a new system fault or computer system fault and never take blame for error. Just go and see they use that same line over and over. If you are reading this write to the corporate office and let them know how pissed off you are so they can hire a whole new staff there. I had never had a problem with AutoZone just 1 block east of them. Their employees words don't mean anything and that is there worst part. Man I've wasted so much time at this store I'm never going to shop here again either. read more

This store does not deal professionally with their customers. I bought a part from them and they told me to pick it up after one day. The next day, I went up there and I was told that the number on my bill doesn't match the product I in fact paid for. That was a 2 hour drive to the shop wasted. A couple of days later, I drive up there again only to find out that the part was indeed correct, but they just printed the wrong number on the bill. I take the part from them and try to attach it to my car, because of some missing pieces. I go back to them, and they say that these essential pieces are not included in the purchase. Fed up, I let them know that I wish to return this product. They told me that it's not their responsibility to return it and it can't be done because they got it through "a third party". This is seems completely nonsensical, especially given the inconvenience that they have caused me for a simple purchase. Also, when I had asked them if they had another branch near me, they told me there wasn't. Later, I checked and found that that's untrue, there were several closer branches. I strongly advise that people stay away from this shop if they're looking for good customer service. read more

Walked in, three guys standing at the counter, no customers, no one acknowledged me right away and no one helped me right away. I stood there for a few minutes when finally the guy came to me. I needed new windshield wipers because it rained hard today and my old wiper fell apart. When I asked him to help install it for me ( as the sign in the window indicates FREE WIPER INSTALLATION WITH PURCHASE) he hesitated, said he can't do it in the rain then walked away from me as if to ask the other guys a question. Incredible!!!! Walked out, found Auto Zone across town and had absolutely the opposite experience, period. Never again will I go in there. read more

This place has poor customer service. I'm trying to come in to buy new spark plugs for my car and have questions since I'm going to be replacing them myself. The manager does not care to help women customers or answer any of their questions. The manager blew me off completely after asking him about spark plugs saying that they aren't a car shop. That wasn't my what I was asking for.... I asked him what tools I would need to replace my sparks plugs and he walked me over and showed me the most expensive ratchet and socket wrench set and proceeded to walk away quickly as I was trying to ask him more questions. He seemed irritated that I had more questions and said "what else?" I told him that he seemed too busy to help and that he could continue doing whatever he was doing which was nothing. He didn't offer to ask me what make and model my car was or recommend what kind of spark plugs I needed. I would not come back here. read more

I have been shopping at O Reilly's since they were Trak Auto. Prices are competitive and the service is excellent. I just bought a few bottles of coolant for my truck and they had the right parts in stock and at a good price. So I rated them high marks for stock, high marks for service, and high marks for price. What else could you ask for... read more

all of a sudden our car wouldn't start, and we rushed over and Erik our "Car-EMT" rushed and did a diagnostic and in less than an hour we were diagnosed with a bad battery and he swiftly took care of us! Made what could have been a headache a pleasant experience! Highly recommended! read more