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Gilbert, AZ

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O'Reilly Auto Parts

4.7 (14 reviews)
Open 7:00 am - 9:00 pm
Updated 1 month ago

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2 months ago

Thank you to Michelle for making my boys day!! She greeted us kindly and was so patient. What a delightful person she is!

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1 year ago

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1 year ago

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O'Reilly Auto Parts

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2 years ago

always nice folks, always find what I need fun to just browse some times too. lol....xx

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4 years ago

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5 years ago

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5 years ago

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4 years ago

Needed a car battery. Called and have had car batteries and they installed in daughters car and friends car. Very helpful customer service.

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7 years ago

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6 years ago

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9 years ago

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8 years ago

They're always very helpful in finding what you need. They even will install it when possible

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9 years ago

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9 years ago

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Review Highlights - O'Reilly Auto Parts

Randy helped me get a brand new battery when mine up and died tonight.

Mentioned in 3 reviews

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Batteries Plus

Batteries Plus

2.8
(11 reviews)

Discovered this store after visiting the Navy Federal Credit Union ATM's next door…read more I've used batteries Plus for a variety of projects from my Harleys battery to LiPo backups for electronic systems. Battery Plus also offers cell phone battery and glass replacements on site. Both stores I've visited have helpful knowledgeable staff to assist you in determining the best product to meet your needs.

About 18 months ago I purchased, through At&T at Costco, an I-phone and cell service. The phone…read moredied two days ago. Spent about 8 hours trying to find a repair- nothing from AT&T, nothing from Costco and nothing from Apple (other than I could wait two hours to speak to someone at the "Genius Bar.") The young man at the AT&T store in Costco suggested I go to Batteries Plus. He felt it was a problem with the screen. Mikayla at Batteries Plus was simple incredible! She was the only person who showed motivation to help me. She was also totally transparent and acknowledged that while it was most likely a screen issue (she could tell the phone was operating- we just couldn't see anything on the screen) she may have a problem removing the screen. This particular phone apparently has a paper thin screen, making it difficult to remove without causing peripheral damage. I may not be describing the problem precisely. What I do knowis that Mikayla was competent and motivated to help. By the time we were finished, I knew she was amazing! Things happen, and I wasn't so much upset with the phone breaking as I was the total indifference from every person I contacted to try and understand fix the problem. I went to the local AT&T store and they couldn't or wouldn't help me. The agent couldn't see the serial number and I didn't have the original paperwork. For reasons I don't understand, he said he couldn't look at my purchase history. Lesson learned and I will keep every piece of paper connected to any future phone purchase. Mikayla at Batteries Plus in Queen Creek stands out as the most responsive, helpful and professional customer service person ever!! She was 100% willing to help me and did a phenomenal job fixing my phone. Thank you so much!!

AutoZone Auto Parts

AutoZone Auto Parts

3.0
(15 reviews)

The store manager needs to find herself a new job if she doesn't like her job. She is rude to her…read moreemployees and a shit ass attitude in front of customers. I'll drive to another store from now on.

This review is not written to discourage others from shopping at this AutoZone location -- it's a…read morereflection and a heartfelt call for stronger leadership and greater empathy from the store's management team. Recently, I found myself in a difficult situation when the water pump on our Mercedes went out. None of the local stores had the part in stock, so I spent nearly $400 ordering it directly from AutoZone's website. While waiting on the part, I parked in a clean, out-of-the-way area of the lot where no cars typically park, and began preparing the vehicle for the installation. What followed was surprising and disheartening. Instead of a simple conversation or a show of understanding, the manager made the decision to call the police on me. Thankfully, the responding officer showed empathy and chose not to escalate the situation. Unfortunately, that wasn't the end of it -- the store's contracted tow truck was sent out twice, though even the driver expressed discomfort with towing us, recognizing the situation for what it was: people going through a tough time, trying to fix their car and move on respectfully. And yet, early Sunday morning -- 8:45 AM -- I was berated by the manager in front of her staff. I apologized, explained I was nearly finished, and asked for just a few more hours to complete the repair. Her tone remained harsh and dismissive, calling our vehicle an "eyesore" more than once. For context: our Mercedes, while temporarily immobile, Blue Books for over $20,000 in its current condition. So to call it an "eyesore" was not only inaccurate -- it was unkind. As someone who has worked in hospitality and management for over 15 years, I've faced far more difficult situations with far more grace. Leadership is not about flexing authority -- it's about setting the tone, finding solutions, and recognizing when compassion is more powerful than control. Had she approached me respectfully, I would've gone the extra mile to finish immediately. Instead, the energy she gave was adversarial from the start. This review is not about revenge or anger. It's about the hope that this manager reflects on how her actions reflect on her team and on AutoZone as a whole. Management is a privilege, not a platform for power trips. And when you're in that role, you're not just solving problems -- you're teaching your staff how to treat people. I truly hope she sees this not as criticism, but as an opportunity. With the right mindset, she can grow. She can choose to lead with empathy and teach her team to do the same. Because in the end, it's not about a car part or a parking space -- it's about how we treat one another when it matters most.

O'Reilly Auto Parts - autopartssupplies - Updated July 2026

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