We had a really excellent experience with Volkswagen Duluth. Literally traumatized by the last…read morelocal dealership experience we had, I was not looking forward to the purchase of a new car. But Gabriel and Keenan made it literally so easy! We went from test drive to leaving with the vehicle in two hours. The vehicle is exactly what we wanted and we've have had it for a week now and love it! And yesterday we received coffee mugs and fresh cookies in the mail. Lovely touch and we appreciate it! Volkswagen Duluth focuses on customer service, and doesn't act like they are doing you a favor by helping you buy a car. We as consumers have the choice to take our business anywhere we want, and my husband and I definitely recommend Gabriel and Keenan at Volkswagen Duluth.

My experience with Keenan McGovern was disappointing. During the sales process, he was friendly and…read morehelpful, but after we signed the paperwork for our certified pre-owned vehicle, his communication and approach changed noticeably. We traded in our previous vehicle, but the title was still at our families home in Michigan. Keenan told me that this wasn't a problem and that once I returned to Michigan, I could simply mail the title to the dealership. Based on that conversation, I believed everything was taken care of. I was surprised when he later called and told me that I now needed to sign a power of attorney because the dealership had already sold my trade-in before receiving the title. This was never mentioned during the purchase process. If selling the vehicle before receiving the title would require additional paperwork or legal authorization, that should have been explained from the beginning. Buying a vehicle is a significant purchase, and customers deserve clear and transparent communication throughout the entire process. My frustration isn't with having to sign the paperwork--it's that the need for it only came up after the dealership had already sold my vehicle. More transparency upfront would have gone a long way toward building trust and avoiding unnecessary frustration.

Trustworthy mechanics are hard to find. These guys are the real deal. Don't listen to the trolls…read moreand their 1 griping. I've watched them go above and beyond time and time again. Even seen them decline to do work when it wasn't needed. They remember me by name when I come in.

I've had these folks working on my vehicles for more than 20 years. Very good communication,…read morepricing is fair. Service is on schedule.

I love going here for parts I need or if any of my cars engine light turns on, which they check for…read morefree! Always great workers and willing to help you out with anything.

If I could award six stars, I would. I just climbed out of a wilderness adventure in the boundary,…read morewaters canoe area, tired as a dog and needing to drive back to Kalamazoo Michigan. My car started running funny and I was concerned about even trying to drive home. I saw the good reviews, and called ahead and begged them to just take a quick look at my car and they were kind enough to do it. Mike was super friendly and kind and he took a look at my engine check the transmission fluid ran a scan on the engine and found two ignition coils misfiring. He opened up the cap and there were two dead mice in there. He found the problem in less than 10 minutes. Results may vary! Lol! But seriously, extremely professional, courteous, and just a hell of a nice guy and I highly recommend them!

I've had nothing but fantastic experiences! They've done work on my Honda Pilot, and are so fairly…read morepriced, efficient and recommend only what's needed. Really grateful for the service and having a repair shop I trust.

I had 3 different issues with my 2011 Chevy Malibu. I am not from the area, so I didn't know who to…read moretake it to for repairs. I read their reviews and decided to reach out to see if they could get it in to diagnose it. They got me in the next day and had my car fixed the following day. And the work they did was exceptional. Marissa is a wonderful lady. They close at 5 pm, but my ride hadn't gotten there yet, so she stayed late and let me remain inside the office until my ride came at 5:20 pm. She went above and beyond, which was was very much appreciated. I highly recommend them and will be taking my vehicles there for any repairs needed. Thank you so much to Anderson Automotive.

Crapweasels. Was given the runaround on the availability of…read morea second key and then was referred to another family member who wasn'tmuch help. I picked it up and within 100 miles, there was a terrible noise coming from the front left wheel. I was a little distracted cause that within those first 100 miles, I also realized that the infotainment microphone didn't work, the gas tank lid doesn't stay open when you pull the latch, it only stays open while you pull it. So by the time I got around to looking at that issue, I realized one of the lug nuts is really worked off the wheel bolt. It was the wheel wobbling making the awful noise. This seemed super odd since it was 100 miles in, and when I pull it off the stripped lug nut falls off with a goopy lock seal dripping all over the stripped bolt. At this point, it's the Monday after Thanksgiving and this place isn't open on Monday. So I take it to a shop and while they are fixing the wheel, they inform me and show me the cracked alternator belt and confirmed the lock seal substance was recently applied. I nearly lost it at this point- minor lie about the keys but the idiot kid Asher looked like he was still learning how to shave so I let it go. Gas tank lid could have broke after I drove off the lot for all I know. But you let my family get in a car with a wobbly janky wheel? What would've happened if the wheel came off while they drove, or took a sharp turn, etc.? The application of that substance is a clear indication they knew there was an issue but wanted to save $75 fixing a wheel bolt? And no way an alternator belt cracks up in under 100 miles. But I figured I failed, I did verbally ask if there were issues but no I didn't inspect every inch of the $17k car. And I never reached out to them. I mean who reaches out to the person who flagrantly cheats them and endangers the lives of their family?? Certainly not. Now today- 3 weeks in, I learn the windshield fluid dispenser on the back window doesn't work. What else will I find? Who knows! What will you find wrong in your new Anderson Motors car? Nothing, cause hopefully you learn from my mistakes and leave these crapweasels alone.

I purchased a 2014 Subaru Outback from Anderson Motors a couple of months back. Asher made the…read moreprocess simple and there was no pressure or pushy sales tactics to buy the car which was a nice change of pace from other dealers I've been too. About a month after buying the car, I noticed a rattle from the car while accelerating. Despite having no warranty or obligation, Asher and crew took a look at the car and fixed the problem, which ended up just being a loose exhaust heat shield. Overall, a great experience from this local dealership.

Great response as they called back several times after leaving message. Great resource for repairs.read more

Replying back to jay to owner , jay my door was not rusty and nobody told me it may break you guys…read moreused that so you didn't have to take responsibility. My door handle is hard plastic not metal that pin in there is still sturdy as can be I have opened that door several times no issues . Won't ever be back especially when you won't take responsibility over a $25 part and I'm going to assume the guy working on it pulled himself up with the handle and broke it because once again I've pulled pretty hard on everyone of those handles and not to mention each one of those door handles were replaced last year .!

Brought car in as I suspected an issue with the timing belt. Came back to a $500 bill listing that…read morethey pulled the timing cover off and checked the timing belt, replaced several electrical parts. Lifted the hood to look and found that the timing cover had never been removed nor were the parts that were listed as being replaced new, still the original dirty parts. Beware! Go somewhere else!

DJ automotive is the only place I will bring my vehicles. They have always been honest with me and…read morefair with their prices. Dave is an excellent mechanic and as always kind. Lori at the front desk is as sweet as can be. Highly recommend