Shoutout to the crew at the Salt Lake location! During a recent brush with nature, Tropical Storm Lala brought heavy wind and rain across the islands, knocking out power in parts of Hawaiʻi--including right here on Oʻahu. A lot of businesses were forced to shut down. Not these guys. They didn't miss a beat. They kept the doors open, helped customers find exactly what they needed, and when the power went out, they went old-school--pen and paper, manually tracking transactions just to keep serving people. That's the kind of customer service you remember, especially when everyone is dealing with storm conditions. An auto parts store coming through when things break down? Talk about clutch. Pun absolutely intended. Mahalo to the Salt Lake crew for showing up for the community when it mattered. read more

First time to this O'Reilly located in the old Stadium mall next door to the abandoned K-Mart . Spacious and friendly service didn't know that right next door there's an Auto Zone . I prefer O'Reilly because I'm a rewards member with them . Support local read more

O'Reilly Auto Parts - Aisle - Auto Parts & Supplies Near Me - Honolulu, Hawaii

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I FORGOT TO CHECK IN GUYS! IM SO SORRY... ‍ IM ALWAYS DOING THAT! I go places forget to check in because I'm concentrating on what to do, I totally forget to check in. I need to come up with a better system for YELP here! So I went into O'Reilly hoping someone could help me decide which power steering fluid to get. I wasn't sure if spending $15 was worth the trouble to HELP keep our truck running for at least 4 days more. So I asked the lady at the counter if she recommended this. She said YES! AWESOME! But... she also gave me a helpful advice that cut the cost too! I took it! She said she used it and it helped with hers as well. Try it out, it should work. If it doesn't, it because your issue is far worst than you expected that it has to be fixed immediately & using the other costly one may not help. But she did say we COULD TRY if we wanted. (I just needed it to stop til next week when we do take the truck in to fix.) I said OK! I will do that! That was on Thursday. Her recommendation held on for a good 3 days. YAY! But apparently, my husband said it started to leak AGAIN. I guess the lady was correct. The issue is getting worst than we anticipated and hopefully we could get a bit of that other one for it to hold off a couple more days. So I appreciate this store because even if they may or may not BE mechanics, they too also know a bit of something to help someone in need! Thank you guys for the suggestions. I think we'll be back later today. ‍ read more

Had a great experience today. Went for a new battery, Gabriel helped change out the old for the new, he was careful with the installation. It was quick. I got lucky store was not too busy and staff was very friendly and helpful. Thanks again to Gabriel. (Honda Passport) read more

Needed to pick up something for my car and went there...They have many useful products and good customer service!

I'm not a car person and don't know too much about cars. I was at another establishment in this area and came in to look around. As soon as I walked in there was an associate behind the counter and she greeted me. She asked if I needed any assistance and I told her that I was just looking around. They sell everything that you need for your car. I saw a whole lot of car batteries, windshield wipers, wheel covers, car seat covers, steering wheel covers and license plate holders. I also saw many things that I didn't know what it's for, lol. I wish I could be more help. The bathroom is in the back of the stockroom. I asked one of the guys working there where the bathroom was and he walked me back there. They provided very good service. They have a sign on their window that says they offer military discount. read more

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Mason was awesome I had no idea how to put coolant in my car couldn't open the cap helped me out usually store just sells product and lets me do it on my own 8:08 pm Tuesday read more

Very helpful and knowledgeable staff. Always smiling and willing to help with whatever issues or problems I encountered with my vehicles!!

Super helpful, greeted right when we entered. Clean and well organized...both the store and the staff!

This is the second time that Peter assisted me. This time it was the warranty replacement of my car's battery. He is very knowledgeable and has a friendly helpful attitude. I will shop here again. read more

It was 830 pm at night and I was stuck 3 miles away and my car wouldn't start ..I knew it was my battery ..so kept trying to start my car and after 10 minutes it finally started and I raced over to O'Reilly ..thank god Nativo was there and they are open till 10 pm he suggested not the most expensive battery..but the best one for my car ..then he said he would take care of everything...and in 10 minutes I was back on the road feeling safe again ...THANK YOU NATIVO YOU ARE AN ANGEL such a kind and caring person!!!! read more

A BIG Mahalo to Johnathan a service tech at Salt Lake O'Reilly. My husband started the day bad, he had a Dr's appointment early in the morning, got in the car and click click Oh noo not now CAR! ! Having had the same battery from the time we purchased the car almost 7 years to date, yup it has to be the battery. But yessss thank you Jesus It started so on his way to the Dr's office. All he could think while waiting to see his Dr was "I wonder if my car will start up when I'm done".?? After seeing the Dr. He got in the car and click click oh sheesh please please start...miraculously she started up Phewwww - He drove straight to the nearest Auto store that sells battery. O'Reillys in Salt lake. Johnathan greeted him - he told him about the Car battery yada yada and Johnathan was the calm to a hectic Morning. My Husband purchased a new battery and Johnathan did the rest. Swapped the old one out put the new one in - he gave us a credit for the old one AND military discount - My husband said Johnathans experience and awesome customer service needs to be addressed. His day started bad but because of Johnathans wonderful customer service, attention to details and overall on point with what he does his day brightened up. Thank you O'Reilly for hiring Johnathan an experience - Auto tech/sales person who went out of his way to make sure I was in and out. I will definitely do more business here and will tell everyone about my wonderful experience. read more

O'Reilly Auto Parts - Helped by Johnathan - Auto Parts & Supplies Near Me - Honolulu, Hawaii

Great service. Convenient location. Clerks are much more knowledgeable than their competitors. Prices are reasonable.

Went there to get my battery and alternator checked. Was told my Alternator was killing my battery and should have a mechanic fix it. Took it to a mechanic and was told Alternator was fine. I appreciate the expert info guys read more

Been using O'Reilly's for awhile for all my car part needs! My rewards has been piling up and I would highly recommend signing up for their rewards program, or use someone else's number to get their discounted prices. Other cool features is in-store pickup after ordering online, tons of rebates (both O'Reilly's and manufacturers) available in-store just look for the paper coupons, and LE and military discounts! The staff also provide a range of services and are always open to helping you find what you need for the make and model of you car. Would recommend this place if you're in the area! read more

I've had several more interactions with the staff at the Salt Lake Blvd location since my last review and decided to update my rating from 4 stars to 5. I've done over the counter purchases, online orders (my favorite), and just yesterday I picked up a special order that came in as promised. Employees are courteous and the store is well kept. O'Reilly's is my go-to place for all things automotive. read more

Customer service just watched an interaction with a cashier handling a situation with a customer. He had no interest in helping and seemed to be annoyed. We cannot have these kinds of people up front. I'll take my business elsewhere, I'm put off and I'm not even the customer in the situation. You don't need to treat your customers like crap!!! read more

Still a great place to go. I just wish the worker would keep his mask on and when he puts it on, also cover his nose. Otherwise, still great service. read more

Needed a specific electrical part for work but their inventory system said they had three, but there were only two he could find. Unfortunately when I looked at them they looked different and he realized someone had stolen half of the part so he could only sell me one. Thankfully I noticed it before I left since he could give me the refund and I didn't have to go back and they might not have believed me. read more

Arden was very helpful & super friendly! He helped me find an upper cooling hose for my Ford F-250. After having a rough day driving around the island to find this part which other shops did not have in stock although showing "in stock" on the website and app or just not having the correct part when I showed up , Arden really made my day just by having a very cool attitude and just by being super cool but most importantly helpful. Such a relief when speaking to knowledgeable and friendly staff. Thanks Arden! You're one solid braddah! Yessuh! read more

O'Reilly Auto Parts - Upper Cooling Hose for Ford F-250 Super duty 2008 - Auto Parts & Supplies Near Me - Honolulu, Hawaii

There's one person that makes Oreilys my favorite auto parts store and in particular the Salt Lake store. Jonathan has been super helpful, informative, friendly and knowledgeable. He should be in management. He is a true asset to the company. His leadership and example can be useful at other stores. Thanks Jonathan for all your help over the years!! read more

I wish I could give a 10 star for the type of service I received today!!! I've previously had bad customer service experiences at Autozone who is right next door. However! I would like to point out Titan and Javier who was there on April 12, 2019 at 5:30pm. I went in to purchase a plug for my tire I had a screw in my tire.... I've never had to do it before so..... Cashing out with Titan and while checking my things out he offered to help me!! HALLELUJAH!!! It starts drizzling! I had this tiny red umbrella in my car that wouldn't have been much help Screws out, tire is deflating. NOW he's trying to plug my tire WHILE it's flat. Poor guy. Ran in got a compressor (thank you Matt btw) Got the compressor going and it starts raining He's now trying to plug my tire while it's raining and the dumb a$$ plug isn't staying!! Javier runs over and offers to help, then it started raining a little harder!! Omg. But they got it done. I will NEVER go to another Autozone again Thank you guys for helping me!!!!!!!! read more

O'Reilly Auto Parts - Titan after I purchased the compressor - Auto Parts & Supplies Near Me - Honolulu, Hawaii

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Came here to replace a 3 years old battery and was assisted by Jonathan. You the mans Jonathan, thanks for the assistance and the battery replacement assistance even though I could have done it myself. You what they the A5 in wagyu terms bruv. You the peanut butter to the jelly. You the ice to the cream. And more importantly the corrosion protectant to my battery. read more

Great service by Jonathan. I've been buy car batteries from them for years. My car batteries dies on Sunday afternoons and holidays. Their hours are great for unexpected car problems. They take in the battery with an added discount to buy another. They even carried to my car and said " thanks Uncle". read more

The staff at OAP are always friendly and helpful. They take care of you and help you whenever they can. Real local style. You're in and out. If they don't have what you're looking for they will try to order it elsewhere so you don't have to do all the running around. Too bad there wasn't a pub in the back, hahaha just kidding The closet to me is Salt Lake Stadium area. But I've been to others with the same great service Mahaloz read more

Awesome customer service. Had questions about an accessory for my lighter. Got help from 2 different employees that were so helpful!

Peter helped give me the service and advice I needed! I'll definitely be coming back again! Mahalo, man!

I got my car jumped and drove to O'Reilly. Employee was by himself and unable to come out and test my battery or provide any help for me. He told me to come back in the morning. read more

I got a new battery from Autozone and they gave me an incomplete set of tools to replace my old battery in the parking lot. When I went inside to ask for a 14mm wrench to take off the negative terminal of my old battery to finish the job, they informed me they didn't have anything else for customers to use and if I wanted to get one I would need to purchase one from them. I walked my battery with the terminal over to O'Reilly's and informed them of what happened, and they walked me to the back of their shop. Then he rolled over a cart with a full socket and wrench set and other tools to get my terminal off. Then, they let me borrow a 14mm wrench to put the battery in my car. If I wasn't in such a rush, I would have returned my battery from Autozone and bought it from O'Reilly's. I will be taking my service to O'Reilly's for now on. They supported me and I bought something from their rival chain right next door. I am grateful and they deserve 6 stars! read more

My car was lagging at the startup. Walked into the store to ask for someone to test the battery. The customer service in this place is amazing! Jonathan quickly responded, diagnosed, and had a new battery installed within just minutes. Suuuper nice dude, professional and saved my life. Lol. Fantastic job Jonathan! Mahaaaalo! read more

Bren helped me replace a headlight bulb and my windshield wipers on a recent afternoon without hesitation. He was very professional, friendly and accommodating & while I was very capable of figuring it out, its really nice to get that unexpected moment of great customer service; afterall it's the main reason why we return. Thank you Bren so much for helping me revive my whip. I'll definitely be back and sign up for rewards on my next stop in. Mahalo! Keep it up. read more

These folks rock I was having a bad day from taking my car out the shop for a repair just to be told my battery was defective and was dead. Having a non- Aloha Friday, I went to buy a new battery here. I walk in all bummed out and Devon was more than willing help me find a battery at a good price not trying to hustle me for the most expensive battery and was real cool after telling him about my day. He rolled out my new battery and replaced it for me on spot since I was running on a bad battery. I rolled out good to go with good Aloha-Friday vibes read more

It's such a sick feeling to hop into your car and...it doesn't start. After calling roadside assistance and having my car jump started, I called several stores to check whether they had the battery I needed in stock. Chantelle (sp?) at O'Reilly Salt Lake was extremely helpful, though it was later in the evening so I decided to follow up in the morning. Spoke with Jonathan who ended the call with a warm and reassuring, "We're here to help...don't stress." Sure enough, he helped me with my purchase, installed the new battery, and made a potentially stressful process smooth and easy. Excellent customer service, I highly recommend and will definitely be going back. Mahalo nui! read more

No respect!!!! I went into this location with a friend that was having car trouble and we asked the young guy with a beard at the register to scan her car to make sure it was safe for her to drive home to Waikiki. He gives us the bs excuse that he can't leave the store because there's only two of them. We asked for the manager and it took him forever just to come out. When the manager finally emerged, so did three other employees! Now this guy just told us there were only two people in the store! The manager walks up all nonchalant in old street clothes, then proceeds to tel is the d@mn machine is broken. Kind of funny it's broken all of a sudden! It's pathetic how some people will do anything just to get out of doing their job! You'll never amount to anything with that type of work ethic; and that goes for the so-called manager and the ill trained bearded employee. Do better! read more

AFTER cleaning the cars did we come to an auto store... I am new to cars, along with anything and everything related. Inside, I'm just standing wide eyed at all the different confusing items in all the aisles. Luckily the cleaning products was the first items I spotted. Found the turtle wash and wax, sponge, the drying towel and after hunting... Found the SQUEEGEE! (http://instagram.com/p/c5UHxCnt-k/) I looked through the other aisles too, so many interesting things that I might need eventually. As I debated about the squeegee, one of the workers came from behind the counter and offered assistance, which I didn't need, but it was nice she had asked. At the register, she helped me check out. She suggested the absorber which cost more than the drying towel I was going to purchase (I had asked her to compare the prices). I asked my brother and he preferred that. As she finished scanning she asked if I wanted a different color for the absorber. I said yes and switched it to pink! Why not?! Though my brother brought up the point that he does most of the cleaning. MEH. read more

First time here and great customer service. Came here to have my battery check. They told me I need a new battery. Javier (awesome guy by the way) took the time to assist me with changing my battery. From the looks at it my battery was pretty bad and give him some challenge but he kept at it. Thank you Javier for assisting me. Now I can drive comfortable knowing my car will start the next time. I'm now a forever customer. read more

O'Reilly Auto Parts - Javier working on replacing my battery - Auto Parts & Supplies Near Me - Honolulu, Hawaii

Good to great customer serviceeverytime. Today, I stopped in to return a tool I borrowed. It was quite a bit passed the 48hrs to return, forgot it in my son's car. They were very understanding and gave me the full refund. Thank you read more

Okay, this took too long to do. I've been using this parts store for years and I don't know why it took this long to help them. I will breakdown as best as I can why I give them 5stars. * they are really friendly Never have I got the feeling that I am a bother (and I can be irritating). They alway welcome me with a Ohana type feeling. No where else I get this. * they are very knowledgeable When I am stumped on something, I can count on the team here to help me get thru what I need. They know their stuff. * the hours are accommodating They open early and close late. I don't do work at night so the close time is perfect. * they inventory is there I have ordered some parts for way old cars and they have the parts in stock. They have a HUB that can have overflow so I'm always confident I'll get my part. * above and beyond They will always do their best to get you what you need. They have never let me down. Thank you to the team at salt lake. I e seen a lot of them come and go. It they always are top quality. Also I exclusively use this parts store even if there's an auto zone next door. read more

Went to pick up something, granted it was in the evening and perhaps they have their D- team working but seriously... I was asking a question to an employee and while I was thinking about his answer he farted. Yes. Passed gas. At least 3 different times during throughout the interaction. I didn't say anything at first because I almost didn't believe it, thought maybe I was hearing things. Asked my partner after and they confirmed it. BEYOND unprofessional and the guy didn't know jack sh*t about cars. Never again. read more

Thank you Matt for being very patient and informative. I'm a pregnant mommy with absolutely no knowledge of cars let alone the parts that are needed or PREFERRED by her husband. Had to run this errand alone, basically paying for whatever my husband wanted, because he's out across America trying to help me find the parts he wants for his car. Matt was able to help me over the phone and also my husband. Also was the one to help me in the store, especially with the parts my husband didn't ask him for over the phone. Just basically very glad i got the customer service i had read more