Excellent service, very helpful staff, they go the extra mile to find and fix the root of the problem. Thank you

Took my car in for a warranty repair of my driver seat. When i got the car back, the side of the seat was scratched right where two panels meet and the cushion not put back on correctly. I left a voicemail about it to work this out with the service lady who proceeded later to tell me the tech took a picture of the scratch on my seat before working on my car, but i guess that's fine when the tech realizes he tried taking the seat apart the wrong way, takes picture of his mistake, then finds the correct way to access the part to replace. Service manager stated techs take pics of the area to be worked before starting work. If that's the case, i only got a picture of one side of the seat and not the other side..so tech didn't follow the service managers instructions and SM sides with her lying tech. Got it. This isn't the first time I've been lied to by techs at this dealership doing warranty work on my car. Previous visit was for ACTUALLY replacing my entertainment screen and not lying about it being done the first time. Ask me how i know...not difficult to figure out if parts get replaced or not. Why should you have to worry about this coming here??? IF you do still go to this con job of a place, at least take pics yourself of area to be worked before you rely on "Certified" techs doing the work the right way, the FIRST time! This dealership is a con job...plain and simple. BBB review incoming. read more

I dropped off my Maverick to have the 12v battery and a blown fuse replaced. The mechanic determined the cables to the high voltage battery were damaged. Warranty company estimated 2 days for the repair. It took Ford Cutter 3 weeks - part of the wait was for parts to arrive. After waiting a week I provided directions to Ford Cutter to NOT continue with any recall repairs - my concern was that Cutter was stalling the cable replacement until they completed all the Ford recall repairs - Cutter ignored my directions and went ahead and did all of the recall repairs anyway. Three weeks and $915 later i have new high voltage cables, 12v battery and an oil change. Biggest frustration was really crappy communication - I still have no idea what caused the damage to the cables - so no idea if whatever caused it will occur again. read more

Cutter Ford - Cutter disassembled behind Maverick back seat - Auto Parts & Supplies Near Me - Aiea, Hawaii

Avoid working with Bill Lindsey at all costs. Working with him has been an absolute nightmare. It has been a several month long process to obtain our vehicle after delivery to the dealership. He VERY rarely would answer the phone and he never once returned a voicemail. I even resorted to leaving a message through their website that was never returned. After outside pressure was put on Bill, I received the one and only call that the vehicle was ready. Apparently it had been sitting outside his office for weeks and upon arrival there was clear damage to the vehicle with scratched plastic and a busted side light cover. A simple check before hand (or notifying me that it could have been picked up a month before) probably could have prevented this. So now I'm waiting over a month again with voicemails not being returned and no notification that it's ready. Finally get through and find out it's ready. Set up a time to come in and the vehicle can't be found for close to two hours. It was parked right in front of the main building. Then keys can't be found. Multiple salesmen looking all over and surprise, they're in Bill's office. As put by one of the other salesmen, Bill needs to retire. It is baffling how this level of performance is accepted by this dealership. I will do everything in my power to ensure that we never do business with this dealership again. read more

Cutter Ford - Auto Parts & Supplies Near Me - Aiea, Hawaii

All the employees at Cutter Fort were extremely courteous and helpful, especially Leilani, who answered the phone as well as Kelly, who was a customer assistant. I would highly recommend anyone who has a Ford and who needs service. Come to Cutter Fort. read more

took my F-150 in for service religiously since i bought it in 2019. At the end of my contract my truck started having emission issues that the mechanic could not repair. The management also have no clue what's going on, only giving excuses. i ended up leaving and taking my truck to another mechanic shop. Have them all the paperwork that ford had done, per the mechanic after reading and going through the truck of what ford did " they did a terrible job". will never buy a ford again and especially would never go back to the service department. read more

When I took my truck in for an oil change they told me it would take 3 hours. I've gotten my trucks oil changed here many times before and it took an hour at most. When I got my truck back I noticed a receipt for Bank of Hawaiian in the center console. The timestamp on the receipt was right during the time my truck was there. My truck also had additional mileage on it. So it would appear that people working here use your vehicles to run their errands when they are in for servicing. read more

Cutter Ford - Receipt that was left in the truck by the service department - Auto Parts & Supplies Near Me - Aiea, Hawaii

I called to inquire about a recall notice on my F150 on a Monday morning. After being on hold the recording prompted me leave a message and that they will get back to me as soon as possible. I waited over 24 hours and called them back. I called three times till each call timed out. I finally got through and asked if they were stilled intending to go through yesterday's messages and call me back. The person I spoke to said that she did not know. I give the service department a big fat zero read more

First of all, we have had the life of our vehicle with this dealership and routine service checkups/changes! It was purchased from this dealership in 2019 and routinely servicing it with Cutter Ford without having any problems or complaints. With that being said, just recently like within the last couple check ups and most recently today we have had some issues with the service department. To start, the lady over the phone tried to charge us $740+ for 1) oil change, 2) interior overhead light bulb replacement, 3) AC cabin filter replacement and 4) transmission fluid change!!!! I told them thanks but no need all the extra stuff done. Soon after, they called my mom to let her know that our car was finished being serviced and that we could come back to the dealership for pick up. I gave my mom a ride to the dealership with my car because that was her car being serviced. I dropped her off around 230pm and then went home. About 30mins later I called her wondering where she was and if she was alright?!?! She said that the dealership wasn't finished with the paperwork?!?!?!? Seriously over an hour later!!!!!!! OMG this is hands down the WORST EXPERIENCE my family has ever had at this dealership and specific location! Sorry to say but we will take our chances finding more trustworthy and reliable automotive services! BEWARE BEFORE BRINGING IN YOUR VEHICLES! Read the other 1 star reviews sad! I will pray for you folks because you guys NEED JESUS true story! read more

Buying a vehicle was A MISTAKE! PERIODT!!!! Don't get me wrong my sales person was very helpful along side his colleague. But once you get the car, that's it. Management don't care. Extended warranty's are avoided! Making a schedule for car repairs of maintenance is something they push back on. Long story short, I purchased a vehicle from them a few years ago. Being that it was night time, I had to schedule an oil change and I got a free car cleaning and wash since they didn't get to do that for me when I bought it. Took about 1 month to get onto the schedule. Left my car. Took the shuttle. Ummmm... tell me why didn't I get my car till Monday after the weekend??? Anyways, I checked the car, there was a big dent and scratch in the back of my bumper. They said it was there. I showed them photos on my phone the day I purchased the vehicle. Lady in service area admitted that one of the mechanics backed a SUV with a hitch into my car. They said they were going to repair it. Came 3 months "after saying they need to get parts". Our schedules clashed. They would need days to fix but didn't want to give me a car rental for the time being. Finally after fighting them for 1 year, I gave them the car.... THEY DIDNT EVEN REPLACE IT!!! They just painted over it. If you don't wanna get screwed, don't come here! They don't even give you your warranty documents even if you keep asking. read more

Got the job done. Turn around time was quick. No complaints. May return again for future service

Went in with very limited time to get info on the latest & greatest vehicles. Lance greeted us with a kind smile & helped both my husband & myself test drive multiple vehicles. He was everything we wanted - professional, knowledgeable, & straight to the point. No pressure, no nonsense Huge mahalos to Lance! read more

Cutter Ford - Lance's contact info To future Ford purchasers: Your Welcome - Auto Parts & Supplies Near Me - Aiea, Hawaii

My wife made an appointment over the phone for Dec 21st to have a new key cut and to replace the tumbler in the door as the key would not open the door. When we checked in, the service agent advised that the door repair had not been scheduled and she could not do the work on that day. Understanding that miscommunication happens I asked if I could reschedule for today Dec 28 which she happily assisted me with rescheduling for 9 am today. I specifically asked if I could use their early bird drop so pointed out the drop box. Last night before they closed, I dropped off my Club Cab F150 and got the very 1st spot in the line. I checked with two separate employees on where to park and how the drop box worked. The one gentleman Evan guided me to park to ensure that the gate would close. Fast forward to this afternoon when I called and left a message to check on the status. The Service Agent called me back to tell me I had been listed as a No Show. I asked her how they could possibly miss the very large silver truck at the front of the check-in line. Bottom Line, I will be finding another provider that I can count on read more

This place is so lame. Parts dept is Closed on weekends. Claims to be open til 4:30 weekdays but door is already locked at 4:29 and despite 4 people "working" behind the counter, with no customers in line or being helped... not one of the 4 employees had any integrity and opted to help someone who wasn't late. Instead they just looked at me they the glass as I checked the time. No telling how early they put up the closed sign and locked the door but it was enough time for them to get back behind the counter before closing time. Super lame. Do not recommend. read more

Great customer service, made it a smooth car buying experience. Would recommend :) thank you!!

They failed my safety check over a minor scratch on my brake light, calling it 'cracked,' and then tried to charge me an outrageous amount for a brand-new brake light. It felt dishonest and unnecessary. I won't be going back. read more

The team at Cutter Ford Aiea is great. They answer their phones and take the time to talk with you. The service on my car was completed in a timely manner and they also squeezed in a safety check. Kellie is top notch. I got rid of my current Ford service shop and will be going to Cutter Ford Aiea, even though it's farther away. Well worth the drive and the wait for excellent customer service. read more

Took my car in for service and they smashed the front fender all the way to the door.They said they would have it fixed such an inconvenience but I trusted they would replace the fender and fix the door but to my surprise I got my car back they went bondo the dents an buff out the scratches and pull out the metal so the door wouldn't scrape.My car is 2 years old now it's crap. That is unacceptable to not fix my car the proper way especially when it was their fault.They offer to fix it again but no thank you if that's how they do business I'll go elsewhere.Traded that car in for something else and paid the deficit cause I refuse to ever own a ford again.Will write to their corporate. 'Everyone I told was appalled and my husband also is letting all his coworkers know what unacceptable dishonest business they conduct. Hawaii is all about word of mouth. read more

Sage, thank you so much for making us feel comfortable as we went through the process of trading in our older car to a used just like new car from your lot! Thanks to everyone there for explaining and getting us the best possible deal! If you are ready to upgrade go see Sage she's the best! read more

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Soo happy with my 2024 Bronco sport! Sage was an awesome sales representative along with Barry, it was a smooth transaction. They gave me the best deal possible! read more

We went there to buy a car for my wife, but the sale person has no idea what he selling cant give us any information all he said was i have to ask manager!! but he did give us a test drive. read more

Service Advisor name Kellie was super nice to me everytime i come here to get my vehicle serive. And today she helped me verify and explained well about my concern t my vehicle read more

All I want is an extra tire because I have Ford roadside assistance and tow trucks don't want to, or don't know how to tow an electric car. I got a flat and it took 2 hours for a tow truck to come get me. Because they declined picking me up. Then 45 min to get hooked up. I don't feel like Ford Roadside is a worthwhile service. I wanted to get my own spare tire to avoid this in the future, I contacted cutter ford via chat and said they would send me a price over a week ago and I haven't recieved anything. This is a safety issue in my mind. Thank you for not caring about my safety, Cutter Ford. *Purchasing my car was problematic as our sales person left the company after we already put a down to pre-order our car and no one contacted us to give us an update. We had to call numerous times and ask other departments to have a sales person return our calls. When you put down more than a few thousand I expect some professionalism. This is our first time coming back to ford after 3 Nissans and this whole experience is disheartening and I DO NOT feel like they value our business. They are going through company restructuring and all the new people we talk to do NOT show aloha. Hawaii is too small a place. I'm going to Honlulu Ford and maybe even other suppliers in the future. read more

I brought my 2023 Mach 1 in for an oil change service back on November 2023. Technician left a huge mess to the point when I parked it at work my general manager told me that he thinks my car was leaking oil. Brought it back to have it cleaned immediately. Brian Ayala was very helpful as a service manager to ensure that the mess was cleaned up checking to make sure everything was tightened up. Today I brought it again for it's 2nd oil change. Same results! My HOA is very strict with handing out fines for oil stains in parking spots. I spent 20 mins decreasing the oil left from the oil change on my under tray. Also found the oil filter hatch bent pretty bad. As a former mechanic, Im very OCD with inspecting work after completion. It's extremely unsatisfactory to see a mess after an oil change especially after waiting an hour. The technicians need to have a better understanding that customers pay to have work done properly. Which include cleaning up oil spills made during an oil change. The amount of oil that came out from the rinse at home using a large amount of degreasser is really concerning. See photo attached. read more

Cutter Ford - Oil dripping at work 20 mins after the oil change. - Auto Parts & Supplies Near Me - Aiea, Hawaii

I lease from them and needed service. Noelle and her team took good care of me and made sure everything was taken cared of. She gave me updates on my service that was requested and kept her promise of getting my car back in time! read more

Thank you sincerely, Paul, Travis, and the entire team, for making the process go so smoothly. You answered all our questions and exceeded our expectations. I highly recommend visiting Paul on your next visit read more

Cutter Ford - Cutter Ford New Car - Auto Parts & Supplies Near Me - Aiea, Hawaii

Cutter Ford absolutely wasted 3 hours of our time after the salesman said they were willing to honor Ford's offer to sell an in-stock Bronco at MSRP and $2,500 Ford rebate. We clearly explained our situation, and David said the manager would sell it at that price if we could provide the email from Ford. We waited in the lobby for 3 hours, and after many excuses and sales games, the manager finally came down and said they won't sell any Bronco at MSRP, they add $10,000 to the price, and we can go else where if we don't like it. I'd never recommend Cutter to any service member. read more

Spoked to Noah Sales Representative and asked for appraisal for my Bronco, then he started taking my information and requested a photo of my vehicle to give me an accurate estimate so I did. Noah said he'll call me back after 30mins and after few hours I follow up with him which he didn't respond at all until my follow up and only to find out he didn't know the rule and regulations for appraisal. How unprofessional are you to take customers indo, and you don't even know the rule and regulations for appraisal and can't give me the appraisal unless I would buy a new car?. which this sales rep really don't have any idea interms of appraisal. Do you wanna get your commission when a customer buys a new car?. Do it the right way and be professional! I hope your GM will get this review read more

Worse service department!!! We went for one particular problem with the parking sensor. They completely ignored this. They lied and said they disabled it, but next day, no change, still malfunctioning. They refused to run diagnostics on it even though it was what we were scheduled for. They overcharge for other things. They said headlight was out, I don't think it was, but they needed to replace for safety check pass- so I said ok. $350 later, our problem was not addressed, but did oil change and safety check- only other things we came for. They also charge just to use credit card- it cost me $10 extra to use credit card. Hope to never go back and never buy a car from them again. read more

SHOUT OUT to my girl SAGE!! She has made this new car buying process so much easier. She's super easy to work with, super fun, & super sweet! Throughout all of my questions, she was there to guide me every step of the way. She even worked on her DAY OFF to help me. The best of the best, I 100% recommend!! If you go to Cutter Ford Aiea ... make sure to ask for Sage!! read more

Cutter Ford - Auto Parts & Supplies Near Me - Aiea, Hawaii

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we bought a bronco sport recently and for the first time I bought ACCESSORIES from Ford and two of my items we return it the month of June and until now which is almost ending of September still NO REFUND done. I letting you people now to order any ACCESSORIES from ford.... better to buy you accessories from AMAZON and ESTY. I'm very very very disappointed and will never buy Accessories and possible a car from them any. THIS BULLSHIT!!! read more

This morning was not a good morning. Having some issues with my truck and I scheduled an appointment using the online tool on Sunday (10/9) for service at 0800 on 10/11. I get all the notifications to confirm that my appointment is for 10/11 at 0800. This morning I get an email notifying me that the appointment has changed to 10/26 0800. I call the service department (SD) to find out what is going on. The SD states that they tried to call me at a work number that I no longer work at (I retired 6 months ago). The lady on the phone states "that's the number in your email to us." I go back through the appointment scheduling tool and confirm that in fact I did not put in an old work number. Then the lady says that their online scheduling tool is wrong and that the appointment that I received was for a person that is not an advisor and does not take appointments. Recommend fixing your online scheduling tool so that when customers need to schedule an appointment, they actually get an accurate offering. Very disappointed. With my problem being a possible transmission issue, waiting 3 weeks for help is not acceptable. read more

I would strongly recommend against purchasing the Ford Explorer. Nothing but problems. Long story short...from day one i had problems with my transmission...4 months later, I'm told I will needed a new transmission. 3 years later I'm still having problems with my transmission...my cars been in the shop numerous times and the same problem exist after each visit. Tried working directly with Cutter, but all they say is to bring it in for service...I asked about the lemon law, but was told that it is too late.... even though I've had transmission problems from the beginning. Even reached out to Ford Motor and was told the same thing. When putting vehicle into "drive", the vehicle would jump forward like I had been rear ended.... then as I drive off, the vehicle remains in first gear and doesn't shift gears. I have to pull to the side of the road, turn off the vehicle, then restart the vehicle to reset it. All im told by Ford is to bring it in to be reprogrammed... Don't buy a Ford...very nice and comfortable vehicle, but not worth the headache. Im in law enforcement and other officers told me that they're experiencing the same problems, along with a few others. Word is already spreading around the department to stay away from Ford. read more

Came here to order a part & have them install the same part. Part came in about 3 weeks in February or early March- made the appointment to get the part installed the same day they called and told me they received the part. Appointment is in May. No problem- I get it it's a long wait- (Let's not talk about the fact that when the lady made the appointment she said she didn't know how to book an appointment for that so she made it for something else) but we are now in the month of May and what do we receive? An email saying they canceled my appointment, no reason why- just sorry we just canceled and would look forward to servicing your Ford please call to reschedule. Thanks but no thanks. We were going to look at new trucks but we will definitely be looking somewhere else entirely. Hope you have better luck if you decide to get work done here. read more

This is just related to my most recent experience. I needed to get new tires and alignment. After many emails and phone call misses () I got an appointment and had a great deal on the tires (). It was quick and I was out after a short wait (). I was told my alignment paper was left on my front seat () and I wrongly assumed that if something was wrong, it would have been explained to me. Also, I didn't look at it before I left (my fault). When I got home, I noticed a before and after adjustment that remain in the red. I called to understand why and got another agent who said they don't work on my type of car () then an email saying they don't have the paper (). I asked if they could obtain a copy of the paper from the tech (why is this not in my file?) so I can understand the red portions and I got another email saying they don't have the alignment paper anymore (). For me, explaining what an outcome of a paid service is would be helpful. I'm not a car person and I still don't understand what the issue is (). read more

Customer Beware! My car took over 5 months to fix with an increase of over 1100 in the estimate. Your team needs to be more responsive some managers are untrustworthy. The communication between your team and Ford Mainland is dysfunctional at best. I would not recommend your service to anyone. As the customer, I felt like a middleman in your negotiations with Ford Mainland and completely disrespected my time and money. As a manager in my field I would be embarrassed to treat customers the way your organization feels is normal. I plan to make a Google and Yelp review to warn customers of your practices. read more

Their parts guy is pretty amazing! He will work with you as long as it takes! Never mind if there are people waiting in line! He will make sure you are taken care of and get your parts and all done before he Goes to the next person! I may hate forwards, but if I need parts I love Cutter Ford! On the service department side, Will is pretty awesome! He definitely keeps in touch with you! read more

I made an appointment with the service department after taking it i. To have it repaired and waiting for four hours, the service department tells me that the part has been on back order for months and no telling when it will come in! They knew when I made the appointment what part they needed and mentioned nothing! Wasted half my day waiting! read more

2 Times Very Impressed with service and quality of work. A/C had been inoperable for 9 months .... They fixed it. $450 out the door. Some rodent had chewed through a cable, they provided pictures and everything. I had taken it to 2 different Firestone locations and nobody thought to check the power? Hats off to Cutter Ford read more

Cutter Ford - Damaged Cable - Auto Parts & Supplies Near Me - Aiea, Hawaii

So back in September 2021 we traded in my Toyota 4Runner for a Ford Explorer ST. I'm having buyers remorse, not because of the car itself but because of the way I've been treated as a customer. It is now almost May 2022 and we haven't received our actual license plate. I'm still running a paper plate I get it, covid, back ups etc. but the part that upsets me is my mom bought a Van from Toyota in February of this year and she already got her license plate, it took only 3 months. So I don't get what is going on and literally no one at this dealership can give me an answer. I called Ford about 4 times since I've bought this car and I've been given the run arounds for the license plate. They keep telling me to call again or contact our salesperson but no one has responded to texts & no one knows where our license plate is. On top of that our registration is still a temporary one. We haven't received anything in the mail. It's been almost 8 months and absolutely nothing. This might be the worst customer service I've ever received from a car dealership. Very messy when it comes to answering questions and doesn't really care to get to the bottom of the problem. Other than "call back again when this person is here" I'd go to Honolulu if you are thinking of buying a Ford. I'll update this if they ever decide stop giving run arounds and help us. I honestly hate doing negative reviews & our salesperson was a super cool dude when we 1st purchased hence the 2 stars lol. I feel like a car is a huuuge purchase and you should be treated a little better as a customer when you're spending tens of thousands on something. read more