Had one of the worse experiences buying a cap and getting it fixed…read more Most people were great but one lady in the Kannapolis, NC ruined it for this customer. You don't talk down to a customer and you definitely don't ROLL YOUR EYES at them!!!!!!!!! Cap returned!!!!! Too bad because was about to purchase a trailer today. Had been waiting for parts and service to place order for accessories on my truck. We travel the country racing for my son and never get treated anywhere in the country as a customer like this! Kudos to manager for trying to save the customer but at that point with employee still standing there with attitude it was a lost cause #nonverbalcommunication

These guys are under great new management !! The service is second to none, the knowledge of…read morecurrent vehicles is great. They understand my need for perfection ( and I'm as picky as they come ) and stand by there product and word. I could not be more happy with doing business with them and will continue to do so!!Don't wast your time or pinch a penny going else were ! If you read this review and chose to .... You will remember this post!! Innova Hail Solutions Mike Fede

I came in here to get something for my car got what I needed went up to the counter had two guys…read morebehind the counter look at me one had a mohawk the other one had hair down to a shoulders that was curly both of them looked at me while I stood there waiting to check out and acted like they didn't see me, Stephanie who is new did a great job with customer service checking me out and getting me out the door. As for the two gentlemen they need to work on their customer service do not act like they didn't look at me straight in my eye and act like I was not there very unacceptable customer service.

For the past 3-4 weeks, I have had the absolute worst experience at the Kannapolis, NC location…read more(501 S Cannon Blvd, Kannapolis, NC 28081). The customer service at this location is absolutely horrific and I would hope does not represent who they are as a company. The customer service was terrible from my first visit until my last. I stopped there because I was having trouble with a car battery that I purchased at this location. It was only a year old battery and has a 3 year warranty. A young kid helped us the first day and while testing the battery he actually pulled something out of his pocket to puff on a few times while helping us--- very unprofessional despite whatever it was that he was smoking on. He told us it's the battery but implied that they do this, so people will buy a new battery. We asked him to hook up the car to the diagnostic machine since my check engine light had come on the first day I had trouble with the battery. He waved us off as if he did not have time for it and told us, "It's the battery." He did not hook up our car, so we had to go down to Auto Zone to have this done. Week after week, I continued to have trouble with my battery--- having to jump it off continuously. I went back to the Kannapolis store and this is where I first encounter Brian "Keith" Starnes (at this point I do not know he is the manager of the store). When I arrive, he is very agitated that the other store didn't just call to verify purchase and take care of the situation and grumbles about them being stupid. He then tells me that the person that knows how to test the battery will not be in until a few minutes--- so I wait. When she arrives, she goes out to test my battery and states there are too many fuses near it, so she is going to get Keith to do it. So, the whole time I stood there waiting on her, he could have tested my battery because he in fact did know how to do it. For this and every additional visit after he keeps telling me that the battery is good and he is getting the same reading that the battery had when it was first tested and he cannot replace it if it does not read as a bad battery. This is still his excuse after two shops look over my car (one being the Hyundai dealership who does a full diagnostics test and it comes back as just a bad battery). One day he tells me I may just have something draining my battery but does not bother to do a "drain test" until my 3rd visit and he states that he should have done this last time I was there. I told him that yes he should have because this is now my 3rd visit to this store. He tells me there is a drain on my battery and he is getting a reading of a .70 but it was still rising. This turns out to be a complete lie. The Hyundai dealership service team printed me off the proof that this is a bad battery and tells me there is absolutely no draw on my battery. Keith Starnes sees this proof and still refused to replace my battery (again, the battery is under a 3 year warranty). At this point, I am on my 4th visit to this store and he is being extremely difficult for absolutely no reason. He continues checking out customers and completely ignoring that I am there and was the first one there when his second employee arrives. I had to jump in front of the people for him to acknowledge that I am still waiting. I get extremely frustrated with him still refusing to replace the battery, after a while he finally agrees to. It took lots of arguing and 4 visits for him to replace my battery when he should have done that the first time I talked with him. I asked for his business card and he tells me he is not the owner and do not have a business card. He tells me he does not care if I report him to corporate and that corporate isn't going to tell him to do anything. He refuses to even tell me his full name, so I had to take measures of finding it out myself.

Best tire buying experience I've ever had. family owned business since 1935. 25 years and I never…read morehad a problem. Quality tires at half the price. Daniel is a pleasure to do business with! No upselling or games here. Honest folks!

From the owner: Towel City Retreading Company was created in 1935 to serve local customers in Kannapolis, NC with…read morequality retreaded tires for passenger cars. In the 80 years since its beginning, our business has remained family owned and operated. Today we specialize in re-manufacturing high performance racing tires and selling new replacement tires for passenger vehicles and light trucks. We are proud to be a fourth generation family business and we believe that quality products and honest service are the key to running a business.

Very expensive and I was in line for paint and the guy at the counter skipped me and asked another…read moregentlemen if he needed help that was clearly there after me. Go some place else.

Super friendly and professional, this man knows his stuff. Any proud auto owner should browse the…read morevarious product line, it's the best quality at a fair price.

I called to schedule a brake repair and asked for a round estimate. The person on the phone said…read moreit'll be $140 plus tax. That price seemed low but I needed a reliable service shop, so I proceeded to schedule the repair. After their initial inspection, they said it would be $550, which was much higher. Yet, after checking around, that price was in line with other shops. I can say that they did a good job as my brakes work great in Charlotte traffic...lol.

Hilbish Ford advertises "Transparent Pricing" and "Straight Talk," but that was not my experience…read more I traveled several hours based on their online listing, which showed a discounted price with rebates and 0% financing calculated from that same price. There was no clear disclosure that you have to give up all incentives to get the 0%. Once I arrived, that's exactly what I was told. I also asked ahead of time why the truck had over 1,000 miles and was told it was being looked into. I never got an answer until I showed up and was told it was a loaner vehicle. That should have been disclosed upfront. They also added extras (VIP package, tire coverage, etc.) even after I said I didn't want them. Jose, the salesperson, was respectful and professional--no issues with him. The problem is the dealership's misleading advertising and lack of transparency. After reading other reviews, this seems to be a pattern. If you value your time, be careful--what's advertised online does not match what you'll get in person.

Needed to get a new battery replacement and Paul was very helpful and fast also was able to teach…read moreme and showed me the ropes!

POOR CUSTOMER SERVICE Agree with other post about not a…read morefriendly store . When I came in there was a woman working who did not even acknowledge that I came in. The male did acknowledge me entering. I bought wiper blades. During the time I was there and checking out the store had closed. As we walked to the door he said he had to lock the door. I asked if he was going to install the blades. His flat response was "we're closed." So poor.