A simple request: replace the driver-side side mirror that had fallen off…read more 1: wrong part ordered. 2: part for passenger side ordered- wrong fit. 3: right part arrived but it was USED! 4: right part finally arrives. Part not in stock so it resulted in six or seven trips to the store. Way too much incompetence for a simple request.

The best auto parts store. Every time they are extremely helpful and professionalread more

My daughter had an issue driving back to Lawrence with her exhaust system. She stopped in and he…read moresaid he could weld the broken part and it would take an hour. He was honest and it WAS done in an hour. I would highly recommend Downtown Muffler. Great Service!!!!!

Had a fairly immediate need right around the holiday time for a broken exhaust pipe that was just…read morebefore my muffler. Needless to say, things were very loud in my truck and it wasn't running properly. And just one phone call I had an appointment the next day and it was fixed very properly. Great customer service. Will definitely go back for car work again.

My college aged daughter just stopped at Advanced Auto on Iowa with a battery needing replaced. It…read morewas 6:30 pm in the evening and it was raining. She was told they "couldn't make a good connection and try somewhere else". She drove to Auto Zone who was immediately able to test the battery and replace it. I want to live in a world where an 18 yr old female is respected and assisted. 100% shame on the man who did not want to bother to help a young woman on a rainy evening and we will not be using Advanced Auto again and I will be telling everyone I know in Lawrence about this incident.

Went in looking for help checking/filling up my transmission fluid and Andy was a huge help! He…read moreshowed me how to check it and step by step how to fill it up. Definitely going back if I ever need help with any other clueless 21 year old girl maintenance

I scheduled an appt. to have the wiper fluid tank replaced. They were so considerate and of such…read moregreat integrity they decided NOT to do the work since it's in almost irreparable condition. Marcos informed me where the nearest salvage yard is. And I will be driving my car there tomorrow so I can help the world do away with an obsolete motor vehicle. /Sarcasm

Ive heard great things about Slimmers but all I can say is that I left incredibly disappointed…read more I brought my car in to see about getting the AC fixed, they told me I needed a new radiator and AC unit so I listened and paid 2k to fix it. When I got it back I was super happy because it took about 3 weeks and I needed it back. But immediately after I noticed a lot of HUGE issues, car wouldn't accelerate, wouldn't turn off, wouldn't lock or go into park. I had to get it towed in, and they said they'd take a look at it. The receptionist woman was very unfriendly on the phone and in person, which was shocking because most of their other staff seem very polite. When they had it they said they'd fix it in the next week and it took them about 3 more weeks to get it back to me. Then finally I get it back for the second time, and my door dont open from the outside. I emailed them and told them about this issue and I was not rude or anything but I felt like the email I received back was very unfriendly. When I told them about this they told me not to take it to them if I cant trust them with my vehicle, which seems redundant since they are the reason I dont trust them, when I obviously trusted them enough to bring it there and to give them the opportunity to fix whatever mistake was made. I am a young woman and honestly felt a little taken advantage of and or not taken seriously whatsoever. I also received a couple voicemails saying essentially they didn't know what they were doing and they'd never worked on this type of car before (Hyundai Sonata), so Im not sure what "trust" they expect when they treat their costumers like this. They seem to lack a lot of basic costumer service skills and knowledge. They deal with a huge part of peoples lives (their vehicle) and people are bound to be frustrated when stuff is wrong with their car, so if they dont know how to deal with that they just shouldn't.

Great service. Barely got in the door and was asked if they could help me. Didn't have every tool I…read moreneeded, but they had the one important one that I really needed right away. Don't waste your time going to O'Reilly's because they spend all their time playing on their cell phone and not waiting on customers.

As a woman and new to the area this place saved me countless times already. No judgement when I…read moreasked questions and quick to help me. I highly recommend this store. They also had great recommendations. Very refreshing to be treated kindly.

Unfortunately after three years and thousands of dollars Mccarthy Nissan has proven to be…read moreunreliable and lacking integrity. Each visit my vehicle is returned with the same unsolved issues that it was brought in for and was claimed never to have been found. It took until my car set itself on fire for them to even acknowledge my issue. Each visit my vehicle was there between 10-14 days and they never offer dealer vehicles or rentals so customers can resume standard daily activities, like going to work. They only repaired symptomatic parts and skirted around finding the root cause of my vehicles issue. I am disappointed to say that after my experiences with Mccarthy Nissan I will never be able to recommend, approve or support their service to any person.

McCarthy used to be helpful and efficient; that was about two or three years ago! Nine months ago,…read morethey installed a clutch with a 12-month warrantee. lol SURE! I was stranded in the middle of Iowa, heading to my Mother's funeral in Wisconsin when the clutch failed SUDDENLY. So on a weekend I called a tow, rented a car, had my clutch fixed over a week's time. Back home in Lawrence I thought I could finally get something good to happen at my Local Nissan Dealer, YOU KNOW THEM, RIGHT?, the SO FRIENDLY people when you are shopping for a car. THEY DO NOT CARE!!!! Evidently I was supposed to find a "Certified" Nissan place in the middle of Iowa. NEVER AGAIN!!!!!!!!!! My wife and I, my kids and parents all drive Nissans; I mean USED TO DRIVE NISSANS!!! The Service Manager was cold, uncaring, and rude.

Our car broke down right in front of their store yesterday. They were very helpful in helping us…read morediagnose the problem and getting us what we needed and on our way. They didn't try and oversell us anything and even helped us set up test equipment to make sure we got exactly what we needed. It was pretty hot that afternoon and they even brought us bottled water while we toiled over our repair job. Everyone was very friendly, knowledgeable and eager to help. There are a ton of auto parts stores in Lawrence, and I've done business with several of them over the years. They all seem to be ok, but everyone in my group noticed how the people at this store really went above and beyond.