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    O'Reilly Auto Parts

    3.6 (5 reviews)
    Closed 7:30 am - 10:00 pm
    Updated 2 months ago

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    AutoZone - The receipt for oil treatment and a tire gauge.

    AutoZone

    (25 reviews)

    I'm extremely disappointed with the customer service at the AutoZone on Main Street in Louisville…read more An employee named Tassie, who appeared to be either a shift leader or manager, was rude and condescending from the moment we walked in. We came in to process a return, and her attitude made it very clear that she did not want to help us. To be fair, the other clerk working at the time was very helpful and polite. Unfortunately, I didn't catch his name, but he was the only one providing actual customer service during our visit. After we received our store credit, we continued shopping because we intended to buy more parts. Amanda went up to Tassie and politely asked if, when she had a moment and wasn't busy, she could help look up a part number for a control arm for her Mercedes under a commercial account. Tassie responded by asking, "Is it your commercial account? Are you the owner?" Amanda answered yes and confirmed she had the PIN. After that, Tassie simply looked back down at what she was doing and refused to acknowledge us or help any further. That kind of behavior is unacceptable, especially from someone who appears to be in a leadership position. When customers politely ask for help and are ready to spend money, ignoring them is not okay. I shop at this location regularly and spend money here often, which is why this experience was so frustrating. Management seriously needs to address how customers are being treated at this store.

    We had a great experience at the Auto Zone. Ryan went above and beyond to help us. We were…read moreimpressed with his knowledge and kindness.

    O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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