When you come in the door you are greeted and they can help you with your car needs…read more Just ask for Will but if he is busy no worries because everyone there is very knowledgeable and can get you the parts you need and check your car out if you don't know what it may be.

I walked in and there were no customers inside. The worker behind the counter appeared to be…read morewatching a training video. I greeted him and asked how he was doing. Crickets! I asked again and he said, gruffly and hurriedly, I'm all right what can I do for you? I then said never mind, that's okay and I walked out.

I had a great experience here. Bernard the store manager was very helpful addressing the issue I…read morewas having with my battery.

They lost me as a customer tonight. While I was out around Town Center Mall, my truck's battery…read moredied. I was able to get it jump started, and called this Advance Auto Parts store en route to ensure that they had the correct battery in stock. The man on the phone said that they had batteries, but would have to look at my truck before they could commit to installing it, since it could take over 30 minutes (per the message in his system). Upon our arrival, the employee I spoke with looked up the batteries they had in stock and proceeded to tell me they could not install it due to the system reset it would cause (and there was no sense looking at it). I explained that I would not have drove all the way to this store (on a jump) if there was no chance of them doing the install at all per the system response. I explained what I was told on the phone, and I was told that they don't know who I spoke to. I asked for a manager and I was told that there was none on duty (which is inexcusable). Basically, I was lied to on the phone and no accountability was taken by the store. I've had several batteries in both of my vehicles installed here before, so I'm not sure why they're being instructed not to do so now. I'm not sure if the breakdown is between the management, the employees, or corporate, but whatever it is, I will never be returning to any Advance Auto Parts store after this incompetence.

Suppose I could give this company a zero I would. All three times I have dealt with them it's been…read morenot very good. Twice I was sold faulty parts, then the third time I tried to order online and pickup at the store. About ten minutes later I was notified my order had been cancelled due to suspected fraud!!! I called customer service only to be told I could try putting in the order again with another payment method. My payment was fine as it went through and I was showing my ID upon arrival anyway. The guy Mark there needs to learn some customer service skills too.

I'm a fan of NAPA Auto Parts. I think I've always had a good experience when visiting one of their…read morestores. I'm able to find what I need and I'm in and out in a matter of minutes. This NAPA is located near the Big Chicken (same side of the road) in Marietta. There are a lot of other auto parts stores nearby like Advance Auto Parts, AutoZone, and O'Reilly. I stopped by this NAPA during my lunch break to pick up some replacement tail/brake light bulbs for my car. I purchased my last set from O'Reilly. O'Reilly and AutoZone carry Sylvania brand bulbs. NAPA carries Wagner brand. The bulbs burn and look the same. My car uses a mix of bulb brands and you can't tell a difference. The bulbs (2) cost $6.35 after tax (Wagner BP17881, equivalent to Sylvania 7225). I first tried to buy the Sylvanias at Advance, but they were out of stock. This NAPA store was open, airy, bright, clean, and neatly organized. I like the look of the NAPA stores better than Advance, AutoZone, and O'Reilly. It wasn't busy. There were several (4-5) employees and, at one point, I was the only customer. Customer service was good. The employee (#14) who checked me out signed me up for NAPA Rewards (www.naparewards.com) where you get $5 for every $100 you spend. You automatically get $5 off your next purchase after setting up your account. Your NAPA Rewards account is tied to your phone number. Also, AAA members get 10% off all purchases at NAPA.

I stopped in to get my battery tested. The tech said I needed a new one. Advance cost was $200. I'm…read moreon a limited income. He suggested some other store options that might b more affordable. He then offered to install it for me. After he installed it I was so grateful for his assistance. I offered him some compensation for his time and he wouldn't take it. Advance prices might b a bit higher but I always go there for their expertise and helpfulness.

Very disappointed waste of time. Very unprofessional stood in store no one was available. Waited…read morefor person to come around corner - after I witness someone walk out with product.

I called them yesterday and the part was ready and waiting for me today. Very nice guys, and they…read morehave a lot of fairly hard to get parts.

Called ahead. They pulled it and had the invoice ready…read more Simple. Fast. Courteous men behind the counters.

Always a great experience at this NAPA location. I called ahead to get an engine filter for my car…read moreand they were helpful and assisted me with the part so I could run and get it installed. The AAF was the extra mile to make sure I was comfortable with the purchase due to the condition of the bus. I was very appreciative of the extra measure.

I was in here less than 5 minutes, needing to buy a replacement brake lightbulb. Earlier, when…read moregetting my oil changed, their inspection showed that my right brake lighbulb wasn't working. I asked how much it would cost, and I was told, "About $10." No thank you, I'll buy the bulb and replace the burned out one myself. I walked into the clean and very organized store and walked to one of the registers where an employee greeted me and asked how he could help me. I told him I needed a lightbulb for my right rear brake light, and told him the year, make and model of my car. He looked up and determined the part number, then went to the aisle and got a blister pack of lightbulbs (2 per pack). It cost me under $8 total, and I even got a military discount after asking if they gave discounts to veterans. Great deal, and I was happy to get quick and efficient service from a knowledgeable employee at NAPA Auto Parts!

I stopped by this AutoZone with a problem and Jason went above and beyond to help me. He was…read moreextremely attentive to detail and made sure he fully understood what needed to be done before offering solutions. His ideas and suggestions were spot-on -- honestly couldn't have been better. The rest of the staff were also friendly, professional, and ready to help. It's rare to find a team that actually cares about getting you back on the road the right way, but this location definitely does. I'll surely be back to this particular AutoZone. Highly recommend!

Terrible customer service went in had a question about a part the manager acted like he got upset I…read moreasked a question I told him my model car part and he really got frustrated with me..in the past they have been very helpful and looked up parts but not now

I came in feeling stressed because I unexpectedly needed tires and my budget was very tight. From…read morethe moment I walked in, I was treated with kindness and respect. The manager (Juwan) took the time to explain everything clearly, answered my questions honestly, and never made me feel embarrassed about my situation. It's rare to find customer service that combines professionalism with genuine compassion. I left feeling like someone actually cared about helping me find a safe solution instead of just making a sale. Thank you for treating me with dignity during a stressful day. I'll definitely be back and will gladly recommend this location to others. "People may forget what you said. They may forget what you did. But they'll never forget how you made them feel." -unknown

I showed up without an appointment, service technician came out and looked at the issue I had with…read morea slow leak. It appeared to me to be in the sidewall, tire was checked out and they found a small screw in the tread. They fixed the leak and I was on my way without a bill. Service was great and I can not beat the value.