This is still an ongoing issue and a gentleman from their corporate office named Kacey Meeks thinks adding green coolant to a Toyota Sienna that has red/pink coolant(the correct coolant) in it isn't a problem. He doesn't think an O'Reilly's employee putting the wrong coolant into a car without permission is problematic. Those were his words. He also called my mother and left a message and told her to call him back at the number that wouldn't work. Mixing green coolant into a Toyota Sienna that uses red (Toyota Long Life) coolant can cause the two types to react, creating a sludgy, gel-like substance that clogs the radiator, heater core, and engine passages. This sludge can lead to overheating, water pump failure, and significant engine damage. If some of the O'Reillys employees at the stores and in the corporate office, are this incompetent... read more

My kids lost my receipt. but the team worked with me I couldn't be more thankful they're willing to help. The battery was under warranty, thank goodness They will have me as a customer forever now read more

The gentlemen working 11-15-2025 at 2:30PM were all incredible. Top-tier service and expertise, friendly recommendations, and a rapid (and intentional) turnaround on installing our battery and checking a few other levels and wiper blades. We will be back! Huge thanks to you all. read more

Amazing customer service from the two guys helping me at 20:25! Friendly people, made my shopping experience better

First time at an O'Reillys! Soo grateful for Jason helping me to replace my headlights this morning! The gal up front was also helpful in explaining to me the lights that I had to choose from and the differences between them. They were both efficient and informative! And the prices were just right! Will be returning in the future read more

8/11/25. I drive quite a ways to shop at this location (on Apache Trail near the 202 store 2734). It always has the best and helpful employees. Christopher (CHRIS S) was my savior as he found the Bosch wiper blades (different sizes for RAV4) and installed them . He's my hero !! Now my windshield is perfectly "dust and drop free" I can see !!! Thank you Christopher !! Even tho the store is far away from where I live, I've always left there a superbly happy customer. read more

Been coming to this location here for over 10 years weekly, not sure what happened to the customer service but it's gone down hill. Place is ran by a bunch of Tweakers. Never liked going to autozone but looks like I'll be going there from now on. Very disappointed on how I've been treated over the past few months and this last time I was in there I had enough. Don't want to look up parts, always losing your order, extremely rude and unprofessional. Good luck to anyone who goes here read more

After leaving auto zone realizing the people in their were lazy and incompetent, I decided to go to O'Reilly. They were prompt, helpful, and eager to help me. I highly recommend this establishment. read more

Well established auto parts store in East Mesa. My Dad had a dead car battery and an employee named "Dominic" saved the day. My Dad was able to get his battery changed by Dominic in about 5-10 mins (and in the dark) and all the while, Dominic was a good sport about it. He even tested the battery after my Dad purchased a new one, just to make sure it was the battery that was having the problem and not the alternator. The other guy who works there (I didn't catch his name) has also been helpful in the past. The battery prices are on par with AutoZone and WalMart, but we like going to this O'Reilly location because of the continual great service! read more

As a female that's worked on cars her whole life this location has been awesome in terms of respect and not belittling me based on my gender. Until I met Mike. I've had a few interactions with him at this point and every time I've dealt with him he's been nothing but disrespectful. Making comments like "well obviously you don't know." "you sure you know how to put this in?" I get that a lot of females don't know much about cars but that should not be implied due the fact I don't have a shaft in between my legs. So just a heads up for the other ladies that do know exactly what they need and what they are doing if you see Mike in the shop go ahead and wait for somebody else to be available before he makes you feel incompetent, disrespected and inexperienced. read more

We were pleasantly surprised that the counter man suggested that what we wanted wouldn't work for our purpose. Thanks for your honesty!

Knowledgeable, courteous, quick! These guys know their stuff I've been working on cars over 40 years and I've encountered my share of auto parts counter people who should not be doing auto parts counter stuff. These guys are well trained and willing to go the extra mile. If you need something call these guys first you'll get it done right the first time you're going to call them eventually, so might as well call them first. read more

O'Reilly Auto Parts - 2000 Northstar - Auto Parts & Supplies Near Me - Mesa, Arizona

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I originally went to Walmart with what I thought was battery trouble. They told me it wasn't a battery but it could be an alternator problem, they told me to go to O'Reilly Auto Parts. I went to this location and Hunter immediately helped me. He advised my batter had corrosion and he cleaned it off. I told him Walmart wouldn't change my air filter, so he didn't for me, and then he advised me the problem could be the starter, and explained to me how to do an at home test, and he even referred me to a place who can fix it, if it is the starter. Hunter is incredible, and I will recommend this O'Reilly on Ellsworth and Guadalupe forced...thank you!! read more

So the Super Start battery from O'Reilly's was made in Turkey, of all places. It lasted less than two years and O'Reilly's refused to replace it under warranty because they don't have my phone # associated with it. That's fine. I won't make an issue over less than $200 but my Porsche now has a fine Duralast battery from Auto Zone that was made in Germany, same as the car I put it in. It's going to cost Oreilly a lot more than $200 losing all my future automotive purchases for my Porsche 944, Tundra, and F150. C'est la vie. read more

I have always had great experiences whenever I have stepped into an O'Reillys. This location is no exception. Thanks for always being so helpful, guys! read more

They've always been good at giving the correct pieces of information one needs to take on a task, and finish it! Plus the discount for vets... O'Reilly's auto parts rock! read more

The employees at the store I frequent are phenomenal. It starts with the store Manager and resonates throughout the staff. They are knowledgeable, courteous and most of all helpful in helping the customers get the parts they need and any assistance that may be necessary. read more

Southern and mesa dr. I have been in and out of this location with out a mask. Several employees have not been wearing their mask properly on Several occasions. I personally don't think the mask a useless distraction and businesses are forcing people to wear them to avoid being sued. My point is the location should not pick and choose to informed masks based on the day or Manger working. I will not go back to this location ever. Companies need to take the lead and get back to normal read more

I use to like this location now not so much. Never ask Braydon to assist you cause the guy is not friendly and likes to make up his own policy. His customer service sucks for an Assistant Manager. His attitude doesn't fit his position. I end up going to another location where employee and manager were helpful and nice over by Higley and Guadalupe. read more

If I could give a 0 It would be more appropriate, I came in to purchase a fuel injector cleaner and I have always purchased the STP fuel injector cleaner and asked the gentleman that was working the counter if he thought that was the best or if there was a better product out there on the market. He said oh yes there is a lot better of a product called seafoam. He said that that works much better than the old STP fuel injector and would highly recommend that over the STP. The seafoam was only for16 gallons of gas for $11.99 versus the STP which gave me two bottles for $9.99 which treats up to 24 gallons of gas, so much better of a savings using the STP which is more common and what I have seen and have had recommended in the past. But because I assume The store manager Jack would have the knowledge of the product I would take his word for it and give it a try. I noticed at the very beginning that the seafoam bottle did not have a long neck like the STP brand does for inserting into your gas line. He said yes you can pour it right into your gas tank right through the normal area where you would fill up your tank. So I went to the parking lot because I had gotten gas removed the top and stuck it into where my gas goes and it was not long enough and poured down the side of my truck. I stopped immediately because I did not want to waste the product and also wanted to be able to just bring it back into the store because again I'm still just in the parking lot in front of the store and return it and get what I was used to using. He said unfortunately because I opened the bottle it was not refundable but he would sell me a funnel to pour in and that should do the trick which was $1.99 not a big deal. I tried to use the funnel but the funnel neck was not long enough and poured it down the side of my truck again. At this time I am aggravated and want to return The funnel and the product because it is not user-friendly nor was explained that you need to buy a long funnel to pour this product into your gas line. But the store manager did not recommend that nor did he explain that and refused to return the products. I have worked retail in the past with chemicals and we've always carried a 100% customer satisfaction where if you're unhappy with the product if it is open you can't bring it back into the store but we would be more than glad to give you a refund. I didn't want a refund all I wanted to do was use the money I spent on a bottle of product that does not go into your gas tank and funnel that will not go deep enough into your gas tank to get the product in there all I wanted was to get the STP that I had brought to the counter originally And credit my previous purchases that were recommended by the store manager jack which was totally rude and gave me no customer satisfaction and essentially said it was my fault because I didn't buy a long enough funnel even though he's the one that gave me the funnel to use. I can promise that I will never shop here again and I will make sure everyone knows how terrible the customer services and the lack of knowledge that the store manager Jack has. How can a store manager tell you without a doubt a product is better than another but can't even tell you how to use it? Or suggest sir if you plan on pouring this in your tank which you have said that's what you're going to do you are going to need a long funnel to do such that would be called up selling a customer and if he would have done that I would have had no problem purchasing a longer funnel and would have gotten the product in my truck and not all over the side of my truck. But I bet you there is a promotion on seafoam and as long as they're pushing it and selling it they probably get a kickback or spiff that's why it's "the best". Buyer beware Jack the store manager is a joke and knows nothing about customer service and sure doesn't know anything about fuel injection cleaner's or how to up-sell customers especially when the product is needed to use for the application of what they're buying. read more

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do not buy your car battery from o'reillys! we made thr mistake of purchasing a battery from oreillys in 2016 we had to relace it not even a year later in june 2017, and here we are again needing to replace it! but wait.... oriellys wont relace it! they told us to bring in a receipt but isn't that the purpose of buying it and giving them your phone number? battery is worthless wont hold a charge and im stuck buying a new batter because oriellys wont take there crap battery back. thats ok auto zone will tale care of me & all of our business. read more

Ciro couldn't have been a bigger help with my battery. He went out of his way to make sure I was taken care of. Great customer service on my visit today! read more

They've been awesome the two times I've been here. I needed a battery change on a car I wanted to sell. My car must have known too because the battery died the day before my trade in. The manager helped me out, sold me a gently used battery with a 30 day warranty so that I didn't have to pay full price for a fancy one. And he installed it! Talk about a knight in shining armor. Dominic has also helped me too, all super nice, speedy, and incredibly helpful. read more

I can only refer to O'Reilly as the Autozone Slayer. The staff in O'Reilly stores don't have the tendency to walk around like zombies and stare at customers with blank expressions. They are actually quite helpful! I spend my money at O'Reilly when I need parts. i recommend them for your DIY mechanic needs. read more

Will the manager is always very helpful. I use this store for a lot of my business needs. Will and his team is always there to assist me in my auto parts needs. read more

this store is horrible! we purchased an AC compressor and a warranty for the compressor two years ago. The compressor took a dump three months prior to the warranty expiration date. my son, a 16 year old kid, had to save his money to have the compressor repaired. we got an estimate two weeks prior to the warranty expiration date, but when it came time to take the compressor and trade it in for the warranty reimbursement, they WOULD NOT HONOR IT! three days! and we even had an estimate that the damn thing took a dump two weeks prior to the warranty expiration date! THIS STORE DOES NOT HONOR WARRANTIES, BUT THEY SURE DO PUSH TO SELL THEM!!!!!!! I've been going to this store for years, but it's just as easy now to go to any other auto parts store in the area! they're not getting any more of my business! read more