This is a "napa" authorized dealer. Dont go to this trash store. They do not honor warranties and…read moreclaim they dont store phone number information to look a customer up like an actual Napa store does. Take the time to drive to a real Napa Auto Parts, promise you its worth the time....

Location is not easy to find! That said, they have good Customer Service, a positive, friendly…read moreattitude, and are knowledgeable about their specialty and about the needs of the local area. Some items or parts have long lead times, but that's America in 2022, not their fault. Overall: very good auto parts store.

Dump AutoZone who doesn't want to help, doesn't want to test your battery or put it in your car and…read morego across the road to O'Reilly Auto Parts. Tom, the manager, and the crew are always courteous, welcoming, helpful, and cheerful. I've had two batteries go down and they handled things smoothly and well, even tho I offered to install them, they took care of the job. Really appreciate their customer service esp in light of AZone. My new auto parts store for sure--thanks all!!

I can't say enough good things about the team at this O'Reilly location. The staff here are always…read morefriendly, professional, and incredibly helpful. Every time I walk in, I'm treated with respect and genuine care which is something that's hard to come by these days. Even though there are other auto parts stores much closer to my home, I would choose to go out of my way through rain, sleet, or snow just to come here. That's how much I value the service and support I get from this team. They go above and beyond every time, and it truly makes all the difference.

I have just had a negative experience with someone at a different AutoZone refusing to change the…read morebattery because they said they don't change a battery on a diesel so I came to this AutoZone and dealt with a guy named Gil and he was awesome. Very polite, friendly, and efficient. He changed my battery in record time and then said thank you for your business. There's literally no difference between changing a battery on a diesel or gas engine

This Guy is amazing!! i had a bad problem with one of the terminals on the battery would not loosen…read moreup. We tried wd, forty, we've tried ratchet.We've tried Impact, power torque every power tool youcould think of!. Everyone tried to get this Removed, from the roommate to the gardener to the handyman. it was not budging. i kept saying, take it to autozone. Ask for Jordan, he can do. anything! no one listened. after they all tried several times. I finally brought it Jordan and wallah!!! Got it off with a spray and a tool!!!

I swung by here on a Tuesday afternoon, and while the girl at the counter was confused by the…read morerequest for a single spark plug of a non specific size she located one for me and did ask any questions beyond raising an eyebrow. The store was clean and laid out well. Despite being located off Hung Highway it wasn't busy either which was a pleasant surprise,

BoY HoWDy Y'all LookaHere! ~ Earlier this year after, I vowed to start adding reviews (outside of…read moremy normal Food Reviews)... so here wego! Recently my check engine light popped on (grrrr) so I stopped by AutoZone to have 'em hook up their Code Reader Gadget. This definitely helps pre-visit to a mechanic to have a petty good idea of what you're dealin' with repair-wise... After doing so, I gotta give props to my Guy, Chade (Chad with an 'e') over at the AutoZone 525 Hunt Hwy! He's very knowledgeable and before helping me, he was also very helpful to others! His Customer Service was Superb and I'll definitely return to this particular AutoZone if I have any follow-up questions on my 'Stang... BRAVO!!!

I am extremely disappointed and frustrated with the service and product I received at this…read moreAutoZone. I purchased a new battery from this location, and it turned out to be defective. The battery leaked acid all over my backseat carpet, causing severe damage to my vehicle's interior. When you buy a brand-new part, you expect it to function correctly, not cause thousands of dollars in property damage. This was a massive safety hazard and a huge financial headache. I will not be shopping at AutoZone again and would warn anyone else to be extremely cautious when purchasing batteries here. Will be reaching out to corporate for compensation for destruction of property .

Mr. Monster Sousa is a real one!! He knows his stuff!! Give him a raise!! Very patient!read more

The guy that helped out was great. Super friendly and they completed the service fast.read more

10/10, highly recommend! I brought my car in, concerned that there may be some kind of tracking…read moredevice on it, and Michael was excellent. He brought my car into the garage, lifted it up, and did a full walk around/inspection to check it out, all completely free of charge! Truly, I'm so grateful for the high level of customer service!!!

Car buying process was super quick and salesman was responsive. I've owned my Palisade since April…read moreand still loving it! Just went in for my first oil change was pleasantly surprised they did it for free. They also took care of a recall and provided a loaner vehicle. My service agent, Ashely, was super helpful and kept me posted the entire process. They have a huge inventory of cars and don't feel overly pushy, if you're in the market- definitely swing by.

Hey all, Just wanted to share what's been happening with my 2019 Hyundai Elantra. A few weeks ago,…read moreI took my car into the dealership after it broke down. They told me my engine was seized due to rod bearing failure-- at 88k miles, which, as many of you know, is exactly the issue that's been recalled or covered under Hyundai's extended warranty for this model/year. Same exact engine that's been having issues (2.0 NU MPI) The dealership said they were missing maintenance records and asked me to provide them. Luckily, I've always taken care of my car and changed the oil and did filters/rotations and the works. I was able to provide dates of ALL oil changes I completed that the car was being properly maintained during those times. Despite all that, Hyundai still denied the claim, saying it was due to "excessive neglect"--which is just ridiculous. I met every requirement and provided clear documentation. When I called Hyundai Corporate to understand what they meant by "excessive neglect," they refused to elaborate and told me the case is closed with no option to appeal. Here's what I've done so far: Filed a complaint with the Better Business Bureau (BBB). Filed with the National Highway Traffic Safety Administration (NHTSA). Filed with the Bureau of Automotive Repair (BAR) - someone has already been assigned to my case and will be visiting the dealership soon. Hyundai pretty much told us it's not their issue and we are screwed. Even though they have KNOWN issues with the same year/model/engine. I would never recommend getting a Hyundai, the engine in my car seized at 88k miles with identical issues that recalls are known for but they wouldn't even admit to it and kept saying "it's out of warranty". Please be aware and avoid buying a Hyundai at all costs. Horrible experience but it shed light to how crappy of a company they are and how much they don't care about their long time customers.

We worked with Aidan to buy a used car here. We had a great experience! He was super helpful and…read moremade sure we found what we were looking for. He asked a ton of questions up from to ensure we went home with a vehicle we were excited about. He also made sure we knew all the costs that were going into the purchase, so we could feel confident making our decision. The entire staff was really friendly. One of the employees went out of his way to buy us some popsicles and ice cream to celebrate. Overall, super happy with this dealership. Thank you, Courtesy!

I tried to work with this dealership, was very open about my situation and aware it may not be…read moredoable, when a potential deal was in talks they were friendly and back and forth with communication, without clarifying with me the person tried to run the deal on a much more expensive car then I had planned knowing I was already on iffy terms to make a deal work, I clarified I would prefer to go with a cheaper vehicle that also had cash incentives and from that moment on communication became dry, short and then non existent til I got a text confirming my appointment on a Saturday. I clarified and I said I hadn't heard anything back and didn't want to go down til they knew if they even approved me in anyway. I got another dry response and then nothing for almost 2 weeks until I reached out. I got a co signer and tried again and reached out to follow up and got "it's the same as last week" as the response even though no one ever followed up with me and I was left to assume it was a no, and then further ok, thank you when I addressed the poor communication and customer service. Nothing. No customer service at all unless they thought they could get a deal out of me with a 40,000 dollar car. I left a review of my experience because I had also tried to work with a Horne Dealership a few months and didn't have success but that dealership communicated, explain what the hold up was, asked about my co signer, asked about more money down (which in reality would have been doable now in this situation but wasn't reached out to discuss what number was realistic for me or the deal) then ended it with we would love to work with you when things change. I was disappointed to not be approved, but left satisfied with my experience overall because customer service was present. Very quickly after leaving my review I received this text message from the GM Luis who was extremely passive aggressive, talked down to me like I didn't understand even though I was very forthcoming about being aware my situation wasn't easy to work with and then said "out of respect for me" he didn't post my credit details on the google review as if any business should do that to its customers? Like that was a favor? And then said If I had a solution to call him. So..you have no customer service, try to bully your customers and then deflect accountability and want me to do the job your team couldn't? Or was that just more of a way to try to be insulting? Let me be clear, my issue isn't that I wasn't approved. I knew going in it was going to be iffy and that's why I was hesitant to waste my time sitting at a dealership. My issue is that it was very clear when I had no interest in a 40,000 dollar car their attentiveness to my situation dropped immediately I never heard anything back from the person I was working with. Not one thing. Not a sorry we couldn't do it, not an inquiry to if I could adjust my situation more, nothing. Then on my own, decided to still try to work with them and got a dry rude same as last week response to my inquiry about adding my co signer even though I never got an answer at all and then when I left my review the GM thought it was appropriate to text me this and deflect blame instead of just saying hey, I'm sorry for how we didn't follow up or how my team responded today but let's explain what your hold up is, and if not we'd love to work with you in the future. Simple as that but the way they're handling it is EXTREMELY TELLING to the type of people that run this dealership. As long as you're a happy customer they'll be great but if you have any negative opinions they'll become very rude, and the GM will try to passive aggressively attack you and try to take weird jabs at you like a child.