My family recommended this place to me. I'm from out of state, and tend to do my car maintenance here in Arizona. I had rear brakes, a brake fluid wash, and my serpentine belt changed. The workers here are super nice, and since they don't take commission, they're honest, and don't try to push you into anything un-necessary! I'm one who usually goes to the dealer for maintenance, but I'm so glad I didn't. The prices were reasonable, and they were able to fit me in as a walki-in. Definitely recommend this place/location for honest repairs! :) read more

Brake Masters - Oil Change Stations Near Me - Gilbert, Arizona

This is the only Brake Masters I will be going to. The staff and service are beyond expectations. They fixed something another location broke, when I made a bad choice to go to a closer location to me. I'm immensely grateful to Michael & Dustin. I absolutely recommend this location specifically. read more

AVOID AT ALL COSTS!!!! These people are not good at anything - other than messing up your brakes. I initially brought my vehicle in to find out what I needed. They said pads and rotors. I had purchased the new pads and rotors myself and paid this shop for the labor to install them a few days later. Shortly after the service--within about a week--I began hearing a persistent squeaking noise coming from one side of the vehicle. I contacted the shop and was told that this can be normal with new brakes. While I understand that new brakes may squeak initially, it is not normal for the issue to occur on only one tire. I was advised to bring the car back in if the noise continued. I returned the vehicle the following day. After approx one hour of inspection, I was told that a metal component was rubbing against the brakes and that the issue had been fixed. Which in my mind that meant - you did not do the job right from jump. However, the problem did not resolve. A few weeks later, after continuing brake issues and taking additional time off work, I had the vehicle inspected by another repair shop. They disassembled the brakes and informed me that the brake components had been installed incorrectly. They showed me that while the other brake pads were measuring at approximately an "8," the affected pad was already worn down to a "4," which clearly indicates improper installation or an unresolved underlying issue. They provided me with written documentation outlining their findings. I brought this documentation back to brake masters to address the matter. Unfortunately, during this visit, my concerns were repeatedly dismissed, and I was told that the issue was not their responsibility. Only after insisting that the brakes be checked again did the staff take another look and then informed me--within a matter of minutes--that the caliper was seized. This raises serious concerns. When I first brought my car in for inspection, this shop had it for over an hour and did not identify a seized caliper. When they initially installed the new pads and rotors, you had the vehicle for over two hours and again did not identify this issue. I also brought my car in for a squeaking noise...this issue was still not identified. Yet it was suddenly discovered in minutes during my most recent visit. If the caliper was seized, this should have been identified before installing new pads and rotors. Had I been informed of this issue upfront, I would not have authorized the installation of the new parts. This suggests that the brakes were not properly inspected prior to installation, which is both negligent and unsafe. Because of this failure, not only were the brakes installed incorrectly, but my safety was put at risk. Brakes are a critical safety component, and improper installation or failure to diagnose known issues could have resulted in serious harm. Which makes me wonder how many more of our vehicles get overlooked because they don't care and negligence. I would avoid this company at all costs and take your hard earned money elsewhere. read more

Amazing shop! Best people! So kind! Very helpful and honest. They inspected everything

DO NOT GO HERE. They are scammers. My mother took her car here, they charged $500 for a radiator hose repair that was only patched up, doing the least amount of work they had to do. The next day her car started smoking after they "fixed it". She went back in and they said the repair would cost $3000 for replacing a turbo. We went to a BMW mechanic off McQueen in Gilbert... after diagnostic testing and driving the car on the freeway, they determined there was nothing wrong. The smoke was from fluid that Brake Masters should have cleaned up after "fixing" the hose. Brake Masters in Queen Creek were going to charge her 3 grand for a turbo that didn't need to be replaced. It is utterly disgusting and we feel taken advantage of. It is unacceptable what they did, and I feel I needed to share this so it doesn't happen to others. read more

I want to thank Joey and the entire team at this Brake Master location for helping me with my car! I was welcomed, greeted and quickly checked in for my appointment. Joey went above and beyond in assessing my breaks and physically showing me my brake pads on all tires to show me the wear and tred left. I had such a great and seamless experience, this is the only place I will be coming to for my car needs! Very trustworthy gentleman, running a great business and smiling while they do it! I will be recommending to friends and family to come here!! read more

Thomas and Mike are awesome! They work fast and efficient. We were accommodated with what we needed for a reasonable price. They are our new home for all that they offer. read more

Do not go here! They can't even do an oil change correctly and they lie about it. I had my oil changed and the very next day my car was leaking oil. I could smell it burning. They tried to tell me it was residual oil. They also over charged me and lied about it. They always have openings to do work because they don't know what they're doing. Save your money! read more

Honest and knowledgeable staff... they were quick, competitively priced, and very friendly. A+++