I made an online appointment for the morning and when I got there they said there was a 4 hour wait and that any appointments made that morning cannot be honored. I had actually made it the night before when they were closed so probably didn't register in their system until the morning. In any event, poor customer service. At least say you are short staffed and the system mistakenly let me set the appointment. read more

Enrique provided great customer service. I appreciate the knowledge, professionalism, can do attitude and how easy it is to talk to Enrique. So grateful Ventura employs the BEST! Thank you for the family oriented service. read more

Charged $1000 for 3 hours of labor....painful pricing. Guess if they can charge it, why not. Just want an honest mechanic. The part was $300... Please go to Motion Tires II instead. read more

I definitely recommend Pep Boys on Main St. Julio was very helpful and they were able to repair my tire thst had a nail in it. I called them on a Sunday and Julio said to bring it right over. They fixed it in under 2 hours. Everyone was nice courteous and helpful! Thank you Pep Boys! read more

Dashawn was awesome! So friendly and helpful. I went in to the location in a bit of a rush as I was taking my teenaged son to test for his drivers license- we realized that one taillight was burnt out. Dashawn helped us figure out the proper light to get and even guided me a little while I replaced the bulb just to make sure that everything was okay. I sincerely appreciate the time that he took and the professionalism that he showed. Thank you Dashawn! read more

Pep Boys - Auto Repair Near Me - Ventura, California

If you book an appointment through Car Advise, they can't see it, they don't know what you ordered, or what your appointment is for, or what you have paid for already! If you do everything car advise instructs you to (They will just assume it is an oil change and only do that[depsite your actual order]) You have to tell them verbally everything, they won't ask you about it, and just take your keys. The last time I went I asked about it and was told I needed to order it in advance, now I ordered it in advance and was told I needed to ask about it now! It's very confusing and misleading so make sure you tell them EVERYTHING you ordered and needed done when you drop your car off or it will not be completed in full. I know it's not fully Pep boys fault but the results are unnaceptable and the system that processes their orders need a major revamp or better customer service. I'd recomend printing out your receipt for your order and physically giving it to them so they have a list of everything that needs to be done and was ordered for work. OR PEP BOYS could ask to help avoid this"What is the entirety of the order" , or "Is it just an oil change that you needed done". Instead of just saying after you say I have an appointment,..... "okay, type type type, I'll take your keys, and call you when it's done". Don't waste your time like I did, and hopefully others can learn from this for the future, customers and businesses alike. Communication is everything, always. read more

Pep Boys - Instructions that lead to failure - Auto Repair Near Me - Ventura, California

Where did my pep boys go? Did they move or are they remodeling? I come here for car stuff like antifreeze and oil. I hope they didn't shut down. We need an Auto parts shop over in this area. read more

Pep Boys - Where did pep boys go? - Auto Repair Near Me - Ventura, California

I had a simple headlight out but didn't notice until I was on my way home from work on Saturday afternoon. I stopped at a supply parts store first but they were closed even though it was 45 min prior to the closing time on their website, and the auto repair shop next to them didn't have the kind of bulb I needed in stock. Pep Boys was a bit out of the way but I decided to try my luck. When I pulled up, their employee, Zane, saw me park and actually walked towards me to see what I needed. He readily popped out the bulb, got a replacement and popped the new one in! It only took about 10 minuets, and the whole time he was so friendly, I definitely left with a very positive feeling about the whole encounter. Whatever Pep Boys is paying him, he deserves a raise! Thanks again Zane! read more

I'm writing one star based on the manager there named Carlos. I walked up to speak to him after employees pointed him out to me and even told him that I was there to speak to him and he gave me his back never looked my way and when I called for his attention he walked into his office and the door closed on me. He was the only one that could help me at that moment and he was the rudest unprofessional (mute) person I've ever encountered. What customer likes to be ignored I ask you? The other employees shrugged their shoulders since they were witness to the way he just walked away. I won't be back. read more

I swing by Pep Boys when I'm looking for car air freshener, windshield wiper cleaner, car seat covers, battery jumpers, a battery, brake light bulbs or fix a flat. They have an auto part section-of course--but--hey, I'm a girl...I don't do those things and I have no idea what those things are anyway. But, they have it. Everyone who works there is pretty cool and they've always helped me find the little things I'm searching for. :0) Reviewed by Yvette Leilani Brownstone Ventura, CA read more

Pep Boys - Auto Repair Near Me - Ventura, California

Great service here by Joseph !! Offered to install basic wipers !! This is the place to come for any materials for your car. Greeted at the door and help is always offered here. Also great service by the lady working in the store as well!! read more

Staff members I have interacted with have been pleasant, informative when I had questions, and efficient.

Joseph is the shits!!! 5 customer service Thank you! 2 batteries for my RV. On the road again..and saved me 20 percent read more

Went into main street location to buy replacement lamps for my car, was able to find the product quickly and headed back up to the register, where I was then ignored for at least the next three minutes by the cashier Who was helping another customer nearby, no other staff from the store came to help, and the cashier never egg knowledge me even though she looked at me numerous times as I stood there. so I left the items on the counter and went down the street to O'Reilly auto parts where I was greeted immediately upon entering and promptly checked out. would not recommend this location unless you have time to burn, and get your kicks from being ignored when you're trying to get on your way. read more

I don't know if they are having trouble with their phones, but I have called numerous times to try and get some information from the mechanics. It just rings and rings and rings, not even a way to leave a message! Very unprofessional, and extremely frustrating! I would even appreciate a message back here... DON'T WASTE YOUR TIME! read more

I have been a return customer for one 13 years at the Main st. Store. I have been a loyal customer, and I have never been dissatisfied with the excellent mechanics and outstanding customer service. I enjoy the same friendly atmosphere each time my car is serviced. The manager Carlos runs a smooth, intelligent operation and the mechanics seem to always diagnose the problems with my car old car-big or small. Thanks guys that I can always count on you!! Phil read more

I understand the virus is happening, but your sign said closed at 5:30. You guys closed fully at 4:50pm, kinda bs. You're an essential business, remember? Come on guys, super unfortunate. Left me stranded in your parking lot read more

I walked into Pep Boys Ventura with my burnt out head light lamp in my hand. Before i could even start looking, a nice young man said "Hello, are you looking for an H12??". In fact I was!! This nice young man working Friday 1/4 at 11am, knew from moment I walked in, what type of lamp i needed. He could tell from seeing it in my closed hand. The guy is amazing! Thank you to this young man! read more

I'm not sure of the associate's name, but there is a guy that has been working there since I can remember. He is helpful and knowledgeable. The staff is always friendly. It's best to buy the part online and pick-up in store. Always cheaper. read more

My headlamp was out. I noticed this last night. I parked in front of the store, opened my hood and attempted to find my headlamp to show Pep Boys. Out of the store, Jessica came out to help me right away! She found the bad headlamp, and retrieved the new one I needed in a snap. She changed it quickly and I was on my way back to work. The store conveniently takes Apple Pay! I want to say thank you to Jessica, she rocks! read more

I usually go here for anything auto related. They pretty much have it all. The customer service has never been bad but like most places nothing exceptional. Today customer service was exceptional. Thank you for your help!! read more

Recently moved to Ventura/SB, where "rainstorms" are more of a concept rather than typical reality. With the weather forecast showing that Chicken Little might be right very soon here, figured it was time to put the top up on my MX-5 and get new wiper blades for the first time since buying the car 3 years ago. (Did I happen to mention it almost never rains in So Cal??) Problem is, had no idea which to buy, and last time I tried to install wiper arms on my old car, I wound up snapping the whole dang thing off. Needless to say, I needed help. LOTS of it. Pep Boys in Ventura to the rescue! Darn it, forgot the super helpful cashier's name (hey, cashier's boss, if you're reading this, it was around 1:30pm 2.26.14) who helped me select correct item, then called for installation assistance. Enter Edwin, who had a devil of a time with one of them, as the dingbat who installed first set at dealership bent the old one! Nothing a pair of pliers couldn't fix, and thanks to Edwin, who refused a $5 tip, btw, I am now prepared for the "Great Rainstorm of 2014" here in currently not-so-sunny So Cal. read more

Came in with a battery issue. Extremely helpful and efficient service. Rick was great! He helped me to get the best deal possible. Never felt like I was being raked over the coals. Even changed the battery for me at no extra cost. Wish all experiences at auto parts stores were this positive. read more

Been meaning to write this review for awhile. Went to this location in the evening right before they closed on 1/12/2020...the night supervisor was AWESOME! I sadly can't remember his name....he was the nicest and very knowledgable and professional. He went above and beyond helping me and my dad find the right brake light...and when we accidentally dropped it into the body of the car (changing in the parking lot! at night! eek!) he was so kind and went above and beyond by finding a magnet thing we used to fish it out. He didn't have to do any of that...we had only bought like a $6 light bulb! But he went above and beyond and took customer service seriously. I am go grateful there are people like him in the world...truly kind...he deserves some recognition! The nicest person really. Thank you!!!! read more

Joseph really helped me out with my car battery and answered all my questions. He was super informative and had good customer service, I could tell he knew a lot about cars and car parts. Thank you so much!! I'll be back again read more

Ordered tires online. No indication tired would have to be shipped. I showed up for appointment they told me we will call you when there in. Not cool read more

If I can put no stars I definitely would. I've been a loyal customer for years and many of the people that have been there for a while know what type of customer I am. I went in there for a can of spray paint and did some browsing around and noticed an employee watching as if I was some sort of criminal. The employee that was harasing me was some unprofessional lady with tattoos that apparently was the manager. This store has gone down, this store has a history of losing good employees over the years and I feel this store has gone to waste. Only employees left that still kept me coming back are the great parts man of all time Rick! And Maribel with her customer service. This manager should not be managing a store she is simply rude and does not know how to treat customers. I recommend pepboys look into this managers behaviors! read more

Wanted to give a special thanks to Larry store manager. For helping me find the correct battery for my truck. I spent all day at auto zone. OReilly auto part's. Trying to explain to them that I had a truck with a motor conversion. But the didn't understand. Me And all I was getting is what's the year make and model. Those guys sound like robot's . when I arrived At pep boys. I was properly greeted. By Larry the store manager.and he new exactly what I needed.thanks to him I can complete my project. This guy know s. his car's good job pep boys in having talented personal. That actually know what they are talking about. Pep boys youjust gained another customer. THANK YOU read more

Great service, help me with getting the right windshield wipers for my car. Very prompt didn't try to oversell me very friendly and very knowledgeable. Very clean store and friendly staff. Highly recommend! read more

Whether you're a good person like me looking to outfit your Volvo XC-90 with snow-cables or a complete douchebag looking for Ed Hardy steering wheel covers, scented trees and seat covers, Pep Boys on Main St. can meet your needs. read more

Thought I had a dead battery and had to get a jump. Stopped at Pep Boys but didn't want to turn it off unless they had a battery in stock. Richard came out with some analyzer and said there was nothing wrong, and said he didn't think if I bought a battery it would help. When I got home I noticed a little dome light was left on the night before. I can say was Richard was honest and helpful and would recommend. read more

Super friendly and helpful. Was just in buying windshield wipers and they offered to go outside, in the drizzle, and put them on. There was another manager/associate outside helping another customer with their wipers as well. They've been helpful in the past for assistance with your batteries and such. I love excellent customer service. read more

Great Customer Service! I recently purchased a battery for my car and the staff was very helpful. I travel a lot for work and and I needed to find the best battery that would fit my car's needs. The lady who help me (I believe she was the manager) gave me options of batteries and helped me find the best one. I've been here a couple other times and I always notice the great service from everyone. read more

The store manger "Larry" was great!!!! Excellent customer service! Larry went above and beyond in helping me with a wax surface flaw issue with my car. Thanks Larry!!!! read more

Sssooo helpful. Thank you Rebekah, and eddie,and Julian for all your help and patience today

I called around for some auto parts and these guys had the best prices. I got there just as it was closing and they stayed open late to help me out (They even went outside to my car and helped me verify that I had the right part). Nice people and good prices. read more

Great customer service! Usually I stop by Auto Zone but was in the area and walked into Pep Boys instead. Rick was a great help. Along with trying to find a good AC recharge kit, Rick even took the extra step of helping us outside and adding the freon to our car. Very nice guy and very helpful store. I am more than thankful we could have someone give us a hand on this (even on the 4th of July). I will definitely be back. read more

I had to get an inspection done on my vehicle for work. Some Mexican guy who seemed to be in charge pegged me as gay and all the employees followed suit. I'm not. As a result, a firemen and a Marine who happened to be there both communicated that they would not be coming back to this Pep Boys. I don't know why they think it's ok to give such bad service to trusting customers. read more

Best customer service experience ever from a auto parts store, or any other store! Will be a return customer for sure! Rick was a life saver yesterday. My battery was completely flat lined, had use all AAA services for the year, and the jump from the gracious lady parked next to me. Super grateful for them, Ricked helped install it for me and helped take the battery to the car with a dolly, I was stranded in the parking lot a block away. Above and beyond!!! Seriously the best customer service I have ever experienced! Thank you! read more

Larry was so helpful in locating my item! He happily greeted us at the door with his cheerful personality!