Pride themselves in taking care of military/veterans. Quoted me $7k to pull a simple dent which…read morewould have totaled my 2010 Honda Crosstour. Their neighbor, Classic Collision, repaired my vehicle properly for $3.4k. Skip this place and go next door to a more reputable repair center. From their techs to their management Classic is your first stop for honest repairs....

Bumped into a car while backing up and made a small dent in my almost new BMW convertible's rear…read morefender. About the size of your fist if you punched the plastic fender. Geico recommended Gross. Selected the Express Service. Informed the estimator that I had previously worked at a body shop. Very affable and said the damage was so minor he would probably send my BMW to the body shop same day. Fast forward 2 weeks. Why is this taking so long. Answer-you selected the Geico Express Service which takes longer. What?? Another week and asked where is my car? Waiting to go into the paint shop; sitting under a tree in a chain link dirt lot; just where anyone would park a convertible. When will it go into paint? Answer-soon. Started calling daily. Reception is now very unfriendly and snippy. It will get done when it is done. Another week and got the car back. Complained about the poor paint match (probably a too thin pearl color coat) and the misaligned bumper. I was stunned when the fellow says our work is guaranteed so you can bring it back anytime and we will fix it. Oh goody, another month hoping the work is done right the second time. Why Gross could not get the job right the first time is a mystery. Our schedule took us out of the United States for a few months so we paid another body shop to fix Gross's shoddy work when we returned.

I would definitely NOT recommend this place…read more I was in town visiting family when I noticed low tire pressure. Took it in to get new tires, and they did what you would normally expect from a mechanic, a laundry list of things to fix. After looking at it, I was going to wait to get the recommended items fixed when I got home, but after talking with them, and they said they could have it done by 10:30 the next day. I thought perfect, doesn't affect my timing with getting on the road. Boy was I wrong. The next day, they forgot to order one of the parts needed, so to save time we got it and brought it to them. Did that help, no. They kept pushing the time back, and finally around 4pm we got it back. Had I known this I would have 100% gone somewhere else or waited until I got home, but I decided to trust them on what they said. That was clearly a mistake.

Had my son in town. He needed tires then after review he needed some more work which we agreed to…read moredo if they could do if they could have the car completed by the next morning at 10:30 so my son could drive back home to Ocala we would do the additional work. They promised they could have it done by next morning. No communication with us. We kept calling to check and they were waiting on the parts. We would have said never mind but they had already disassembled the car. Finally after several phone calls to them with no communication to us the car was ready at 4:00pm. Would not trust them again due to overpromising time it would be ready and no communication when that was not going to happen.

I understand this is a towing company that most people get their cars towed to due to parking…read moreviolations or getting pulled over, dui etc but the gentleman who answered the phone was really helpful and he told me exactly how much would be charged per day, fees and how much I should bring exactly and it was a lot less expensive than I was expecting. I really appreciated that.

Vaughn's was assigned by USAA to tow my car yesterday. They were friendly, responsive, and…read moreprofessional, which was especially appreciated during a stressful time. Thank you for your service, Vaughn's

Finally, a car wash where everything actually works and the soaps are really good!!! Absolutely…read morezero competition, wash werks is the best around!

My wife had lost money in the exchanger at the Warrington Road location. She called the phone…read morenumber posted at the business. Very shortly after she received in the mail a hand written apology (smile) a car freshener, and the return of the money lost without questioning her character. I can only say this is "EXCEPTIONAL CUSTOMER SERVICE! " 2nd to none. My thanks to the owner of this business. It's not the amount, but the heart behind the one who responded that I appreciate!!!