Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

I had a horrible experience. They did work on my car that was not authorized but I do not know what…read morefor they refuse to give me the labor and parts list. My insurance adjustor told me they charged over $3000 more than necessary to do the authorized repair. Something is terribly wrong there.

Called to set appointment in regard to emission recall Notice. Within 3 minutes was called back by…read moreJamie Cox , Recall coordinator in Allen Samuels Chrysler, Dodge, Jeep, Service in Waco. Made an appointment for next day. Arrived early. Within 2 minutes, was greeted and service advisor got me signed in and got my key and began the work! By far... The best service department I've ever seen. Sparkling clean waiting area AND RESTROOMS ARE EXTRAORDINARY!! If you're tired of excuses , lies, and "super crappy" Auto service you should check out this service Dept. You won't regret it!

My 2025 Ram 1500 just displayed Auto Emergency Braking (AEB) not working requires service. The…read morecruise control (ACC) is not working and requires service and both side mirrors have the yellow triangle indicating something is in the blind spot. When I called the service department it took 5 tries before I finally got someone to talk to. This include being disconnected 3 time and returned to the switchboard twice. Then I was told that the earliest they can see me is Sept 3 (24 days from now).

Precious was very knowledgeable and helped me find a quality battery that fit my budget and I…read morereally appreciated her expertise and friendly attitude! Christian changed out my battery and was very efficient and friendly as well. I couldn't have had a better experience and would highly recommend. I won't go anywhere else for my car parts or advice.

I was greeted immediately and helped with finding what I was looking for. I told the store employee…read morethat I needed a really cheap funnel because I was going to cover it in foil to be used for my last-minute tin man costume. She was ver knowledgable about different types of funnels, but brought me to some very simple looking ones as I requested. I spent about $2, was out of the store in less than 5 minutes, and won the costume contest!

I absolutely cannot say enough about this place. They are amazing I had my Honda at a repair shop…read morefor an entire day, they could not figure out the problem. zach at O'Reilly's was determined to figure out why my rear lights would not work... and he did!! A mystery fuse! That's it. This is your place.... These people are so helpful!!!

Today at this O'Reilly's store, CARLOS gave me incredibly outstanding service removing my old…read morebattery and installing a new one, which proved to be difficult because it was hard to get to. He was Very Helpful, Knowledgeable and Very courteous. CARLOS is a Very valuable asset to this business.

Say what you want about saving money at local quick oil change places -- I made that mistake and…read morelearned the hard way. I had my oil changed at one and later found out they overtightened the cap, which could have caused thousands of dollars in damage. Thankfully, the team at Toyota of Waco got me back on track 10,000 miles ago, and today Wes and Justin in service took great care of me again. Professional, thorough, and Toyota-trained -- exactly what you want working on your vehicle. Lesson learned. I won't trust my vehicle to anyone but a certified Toyota team from now on. Team Toyo Waco is my go to.

The salesman, Gideon Bessemer (sp) which I later found out was fired from Pete Mankins went to…read morework at Toyota of Waco sold me a used lemon!!! Gideon stated this car went through 180 point check?? Less than six months later: I have a huge bill of $1200 for this 2020 Lexus NX300!!! In less than six months the rear brakes that were down to 20 percent had to be replaced, an air filter, and a battery. Unbelievable!!!! When I asked Gideon to pay for it, his response was wear and tire!!! Really ???? Everyone!!!! Including Adam Schwarz, the service manager at Toyota Waco show no empathy towards military veterans or a widow!!! Please DO NOT USE THESE TWO STEALERSHIPS!!! Especially the used car person Gideon B!!! Thank you for reading!! This car was driven exactly 9957 miles! Please read Gideons lies in his text message to me that it was more than 12000??? Also included are all receipts from both Stealerships and the text message from Gideon. I am not making this stuff up. Buyer beware. Please please read last statement on back page "YOUR SATISFACTION IS OUR REPUTATION".

Our Ford Escape had a plastic liner come loose on our drive from Corpus Christi to Oklahoma. I…read morecalled Sykora and these fabulous service workers had the car up and fixed immediately! I truly wish we lived closer to this dealership! They would get all of our automotive business!!

Five stars for the sales department, today the young man behind the computer in the service…read moredepartment not so much....brought our F150 in for "The Works" since we had purchased a service package. My husband and I totally understand that it takes a while for all the services to be completed and we're okay with that but after the young man that had done the work on our pickup brought in the paperwork and my husband's keys to said young man behind the computer at the counter the said young man turned his back, before calling us up to the counter, for approximately 5 minutes vaping to get his nicotine fix. He finally called our name and the transaction was completed. We didn't appreciate having to wait for his nicotine fix to be done. End of rant.

Chris Simmons! I came in today to make some purchases to get my subwoofer working again after…read moresomething had went wrong. Chris did a quick diagnosis of the issue and switched my fuse out and said to have a good day. After seeing how busy they were and he still took the time and effort to show great customer service, i wouldn't see why anyone wouldn't come here. Customer service like this is worth any price, yet they are still competitive with other local Waco audio shops

This place is fantastic! Make an appt you won't be disappointed. I've taken multiple cars here for…read morewindow tint and have never been let down.

My wife and I have both taken our vehicles here since Ron bought and opened this business over 15…read moreyears ago. We have never experienced anything but the highest level of courtesy, honesty and knowledgeable repair. Period. That's why we still bring our cars to Woodway Automotive, even though we now live an hour and half away. There have been many times that Ron has discouraged me from getting unnecessary repairs, even when he could profit from doing those repairs. I *highly* recommend Woodway Automotive.

This morning, out of nowhere, my car had a horrible clunking in the engine compartment. Sounded…read moreunsafe to drive. Woodway Automotive was close so I called and was able to get in immediately. When I arrived, the mechanic looked at the car and identified the problem within 10 minutes. Fixed it right then and there at a very reasonable price. I was out the door in 25 minutes. A less reputable place could have told me my engine was going to fall out and I would have believed them (it sounded that bad) and I would have had it fixed. I'm very grateful for the honest and speedy service I received. I will definitely go back! *Note: they prefer if you make an appointment