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    O'Reilly Auto Parts

    5.0 (1 review)
    Closed 7:30 am - 10:00 pm
    Updated 3 months ago

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    3.1
    (45 reviews)

    I decided to replace the wiper blades for our Audi A5 and purchased it @ O'Reilly Auto Parts since…read moreit says that it's free installation and $12 off if you purchase a pair. Purchased the rain-x Rugged XL. First it was the female customer service personnel tried to install it but she had hard time installing it so she went and ask for the other staff, Oscar (that's what I was told his name whenI asked his male colleague his name was). Oscar had a hard time of installing the wiper blades so the female colleague called the other male staff to help out installing the wiper blades. It took 10-15 mins of installing just the drivers side. When Oscar tried to replace the passenger side, he asked me to bring the wipers down but I explained to him that wipers cannot go all the way up if it's down and it's harder to replace unless it's it's set on "service mode" He keep insisting to put it down and I kept telling him it will be harder so he told me that I have to do it myself if I won't bring the wipers down which is really harder unless it's on service mode. So I did it myself and it took 3-5 mins while it's in "service mode" I wish O'Reilly Auto Parts Paradise Valley Road needs all staff in training not just in replacing wipers since website states that it's "free installation". I've worked with customer service on my 23 plus years in the military before retirement and Oscar needs some help in proper way of customers service interaction. Btw, I am not asking "but" last time I checked "smile" or eye contact is free and inviting for customers upon entering the store.

    Patricia at O'Reilly's on Paradise Valley Road refuse to replace a $280 mass flow sensor with a…read morelifetime warranty guarantee!!! Bad Business Practices O'Reilly automotive Store 2647

    O'Reilly Auto Parts - autopartssupplies - Updated June 2026

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