The check-in procedure at the Walmart Auto Care Center in Franklin, OH is the worst. I brought my…read morecar in one Saturday morning to have a tire replaced and to get an oil change. The line at the counter was about 5 customers deep. One person (Joe) was checking in customers and moving about as slow as I've seen any customer service person move. I noted the time (10:20am) and called my wife who was waiting for me in her car in the parking lot. Based upon the length of the line, the speed (or lack thereof) of the guy at the counter, and my past experiences, I told my wife that I predicted that it would be 30 minutes before I would be done checking in. After about 10 minutes waiting in line, Joe asks another employee to work the counter while he goes to lunch. The new guy takes over and unfortunately doesn't move much faster than Joe. Finally, I reach the counter and check in for my service. While the counter person strolls out to my car to inspect my vehicle and get my mileage, I look at the clock, realize that I've waited in line for exactly 36 minutes, and I caution everyone behind me that I waited in line for over 30 minutes. To make matters worse, this location only had one model tire in stock that fits my car. I'm questioning my sanity because the discount prices at Walmart don't make up for the value of the time that I wasted waiting in line just to check in. It's obvious that Walmart doesn't care about customer service when it comes to their Auto (Don't) Care Customers. If they really cared, they would assign a few people to work the Auto Center counter, especially on Saturdays. They should also look into streamlining the check in process. It takes way too long for the Walmart person to walk out to inspect each vehicle and record the mileage. Just ask each customer to note their own mileage and skip the unnecessary inspection. No other auto service center does an inspection while I'm waiting to check in.

I purchased 4 tires on Walmart.com and took them to this store to have them installed…read more I called the auto center on Friday and I was told they're not taking appointments and it will be first come first served and that I should get there as early as possible. On Saturday, I arrived at Walmart before they opened, there were 6 people ahead of me, waiting at the auto center door. When they opened we went in and formed a line to the counter, quite a few people came in for service after me. Of the 6 people ahead of me, 4 were having tire service. When I got to the counter and explained what I was there for, I was asked if I was dropping my vehicle off. I told them I was going to wait. I was then told it would be 3 to 3 1/2 hours because there were a few people ahead of me. That was ok with me. It was 48 degrees outside and no place to wait inside the store so you have to walk around the store or wait in the parking lot, I chose the lot. After waiting 5 hours and my vehicle was still untouched, I asked when my tires would be installed and I was told it would be 2 hours or more because there are 3 people ahead of me. I didn't fail to notice that all the people who got in line behind me were already gone home with their cars finished. I asked how it went from a 3 hour wait to 7 hours. The answer was "I don't know, I just bring the cars in. I can give your keys back if you don't want to wait". The 7 hours turned into 8 hours sitting in a Walmart parking lot to have 4 tires put on a vehicle because the employees are incompetent and pathetic. All they could tell me was they don't know why. I can't imagine purchasing tires from Walmart or going to a Walmart auto center ever again.

Nothing wrong with the store but AutoZone's website ordering system is poor. I ordered a product,…read morepaid for it and then waited to hear that it was ready. Didn't hear anything so I called the store. Turns out, the store had zero inventory of the ordered items. Most companies have the ability to read inventory quantities at individual locations from their websites. (Eg, Home Depot, Menards, etc.) So now I have to cancel the order and make sure they finally process a credit for the phantom sale.

I stopped at the Franklin autozone. And a gentleman, by the name of alex was so helpful, He put my…read morewiper blade on, but it was not the correct size. Even though it set a fourteen in the system, he did everything he could to get this thing to finally go on.He went back and forth, possibly 3-4 times! I just want to thank him for everything that he has done.He definitely needs a reward for this, This was definitely the best service. I've ever had had from this store, but I will say, the Franklin autozone is one of the best I've been to I have spent a lot of money at this store and definitely am a happy girl today. Thanks again

We purchased a soft Jeep top installed November. We were told the fabric needed to stretch in the…read moresun before opening, so off we went on our trip. In February, we decided it was time to open it, and half way through it wouldn't go any further. It wouldn't close or open any further. We called 41 Seven Off Road and were told by Jimmy to call the manufacturer. We called them and were on the phone for an hour and finally they sent us to an authorized dealer. Both the manufacturer and authorized dealer said the top was installed improperly. Manufacturer will not cover warranty and 41Seven Off-road says it's not their fault. And we are stuck with a top that doesn't work...and out $3000. Now you know why I gave them a one. 04/14/2025. Issue has been resolved.

I took my 2003 Jeep Wrangler to this shop in need of extensive frame repair. They inspected the…read morevehicle and determined the best way to go forward is to completely remove the rotted out sections and welded in new sections. They also offered to remove all of the rust from the frame and coat it with rust inhibitors. After giving me a price, I decided to move forward with the repair. In short summary, the work they did was very impressive. The frame looks fantastic and will hold for many years to come. I will admit, it seems like the repair was rushed at the end since they missed a few spots of rust, some patches of frame not painted, and a few other minor things. I called the shop after leaving a review stating these observations and I received excellent customer service. They picked up my vehicle the next day, fixed the mistakes, and even threw in an upgrade for my vehicle for free. In the end, I am a very happy customer. I highly recommend this shop for their excellent customer service, impressive work, and genuine transparancy on cost. I've never met a shop that treats you like family until 41Seven. For any repairs or advice, this shop delivers.

This has to be the worst company I have ever had to deal with... ever! I went to Smyth Auto in…read moreSpringboro Ohio and I had a part that they ordered me for my truck and it ended up not being the correct part. Keep in mind, they ordered it, they should know what they are doing. I got the part after paying $20 extra to ship it to them and it was the incorrect one. They ordered the part for a different vehicle, not what I had asked for. I took it back to return it and they would only give me credit for the part. They kept the shipping and would not refund, even though it was clearly their fault for ordering the incorrect part to begin with. This is the worst customer service I have ever experienced. What kind of business keeps a customers money when it was their mistake that caused the isssue?!? I am in disbelief. Autozone would have never and has never treated me like this. I will definitely be going there from now on for all of my automotive needs! Thank you for stealing my money SMYTH!

From the owner: Car maintenance can be expensive, from buying the parts to paying for the labor required to fix…read moreyour vehicle's problems. Those numbers can reach astronomical proportions when you allow a national chain to service your vehicle. Thankfully, Smyth Automotive, Inc. in Cincinnati, OH, provides the expertise and skill of a national chain with the affordability of your favorite local auto parts store. This company has gone from a locally owned auto repair shop to a privately owned company with 24 locations throughout Ohio and Kentucky over the last 50 years. With roots deeply seeded in Buckeye soil, this company knows how to treat its customers, offering various products and services for car owners and mechanics alike. Whether you're proficient at completing your own vehicle repairs or you prefer to have a certified mechanic get the job done, you'll never go wrong with making them your go-to auto parts and auto repair shop. As members of the national aftermarket auto parts buying group Parts Plus, they have access to countless products for your vehicle to increase performance or perform maintenance and repairs. As well as quality parts, they also have machine shops dedicated to your engine or automotive needs. From brake repair to engine block work, their shop is equipped with the finest tools around. Other services include paint and collision repair and wholesale car batteries...

Great work and fast. Needed rear window tint replaced in my car. It would have been more work just…read moregetting the old tint glue off. Line-X was very reasonable.

Dave and his TEAM are professionals and craftsmen. I recently had the Line-X applied in my Sierra…read moreand would recommend Line-X of Franklin and to anyone. The customer service is outstanding. They also have other vehicle accessories ( seat covers, tonneau, floor coverings, etc). Keep up the good work. Keep up the good work Line-X of Franklin.

This one came as a shock to me...and I'll call it a Big Win!…read more I needed brake pads again on my Toyota Sienna. No biggie as I learned how to do the pads many years ago as an "I'm Too Cheap" effort to save money. OK, maybe not as an "I'm Cheap" but more like an "I can't afford a Brake Job". Hey, I had debts to pay. Anyways...walked into the Autozone on Heincke on Saturday, 12 Dec and discovered two things...1. It's been 7 years since I last did pads on this vehicle!!! and 2. My "old" pads were covered by a "Lifetime" warranty! Really? Well, accomplished the brake job in a T-Shirt...in December...in Ohio!!! Brought the old pads back to Autozone in the box the new pads came in and was given 1998 price ($32 and some change) back! Cash! No questions asked. Funny thing, the new pads only cost $31 so, not only did I get all my money back, I actually made a dollar! Which, if truth were to be told, is probably a very valid payment for my relative worth as an auto mechanic... But in my mind...I'm Mr Goodwrench now!

Took my truck in a few weeks ago to get a replacement low beam light. The salesperson looked up…read morethe right bulb and said he could replace it for me. Went out to the truck and he got to the bulb only to find out he'd picked up the "wrong" one. Got the "right" one and replaced both bulbs only to find out the one that had gone out was still out and said they couldn't do any more. So, I take it to a car repair shop and they're thinking it could be a wiring issue. Short story, the guys at Auto Zone replaced the wrong bulbs! They initially had the right bulbs, but they pulled out the high beam and not the low beam. So, they ended up unnecessarily replacing the high beams to the tune of about $65, and then I had to pay the auto shop to replace the correct bulbs. While they were very nice and polite, I certainly would have expected them to know the difference between the high and low beams.

If you're questioning driving out of state or even hours. just know I did I left with EVERYTHING I…read morecame there for. Adkins Salvage has excellent customer service & products. Thank you Adkins Salvage!

Customer service is a big deal to me, and this place always treats me with so much patience and…read morerespect (despite the fact that I know much less about cars than I probably should seeing as how I use a car almost daily). They're a little bit further away than other places, but they do good work and have fair prices. They have a really sweet dog that is always there, too!

Had a wonderful employee put a watch battery in a fairly expensive watch of mine a few weeks ago at…read morethis location He was very professional, courteous, and thorough as well as careful with my nice watch I will return to batteries plus for other needs in the future

My phone screen was shattered and needed to be repaired. They didn't have the correct part but the…read moreowner drove to another location quite a ways away to get it to insure my phone was fixed promptly. The customer service from the clerk I first worked with to the manager and to the owner was fantastic! Truly a great experience, the entire team went above and beyond to provide excellent customer service!