They were helpful and got what I needed. The cost was appropriate for the service needed,read more

I've been in this store many times now and I've always had such a great experience. Someone has…read morealways been willing to help me get everything that I've needed with a smile. This particular time though, Cleve helped go through the store to get exactly what I needed quickly and swiftly. I'll definitely come back time and time again.

Aaron (manager), Kris (asst manager), Mike, Austin, Steven, and EVERYONE who works here works way…read morebeyond their paychecks to help you get what you need. I have never had a problem here and if I have, they have always helped me fix it. I know of several times right off the top of my head when people (myself included) have called in just for advice on how to fix things and someone there has answered and taken their time to help. I won't shop anywhere else.

Awesome knowledgeable and helpful staff. Adam was the best. Thank you. The pulley puller kit you…read moreall had was so much easier to use, less parts, and you all knew how to use it. They even had the pulley in stock and Adam put it on the power steering pump for us. How nice. We showed the staff here the kit that Advanced Auto gave us to use and they all laughed and were like wow. Too many parts to it. They had one much easier. They couldnt believe their staff didnt know how to use it but yet gave it to use to rent to pull the pulley off with it. He was surprised we did get it off of the power steering pump. Will be back to this location.

I have been dealing with an issue with my camshaft position sensor in my 2010 Infiniti QX56 for…read moreseveral months now. I replaced that camshaft sensor, and then a new code came up for the crankshaft position sensor, which I also replaced. After all that work, I was still having problems like a rough idle and hesitant starts. While out shopping, I decided to stop at O'Reilly Auto Parts on Maynardville Pike in Knoxville, and honestly, that ended up being kismet. Jade immediately stepped in to help me. She brought out the OBDII scanner to check what was going on after all the work I had done. Unfortunately, it would not connect or pull any codes. Then things got worse. The SUV would not start at all, and I was completely stuck in the parking lot with no way home. After talking through everything, Jade suggested trying another camshaft position sensor (the one I bought was a cheap aftermarket on) to see if that would fix the issue. She helped me get the tools I needed and made sure the install went smoothly. It only took about 20 minutes, and I did the whole job right there in front of the store with her support and friendly chatter the whole way through. I cannot express how grateful I am for that. Jade genuinely cared, and in this day and age, when humanity feels bleak and lost sometimes, that means a lot. Jade did not just do her job. She showed real empathy and compassion, which is something the world needs more of. While helping me, she even shared some of what she is personally dealing with, and it created a real connection that you just do not get anymore. You all seriously need to give her a raise, a promotion and giant thank you, from me, I mean that. It is rare to find someone who not only cares about the company they work for, but truly cares about the people they help. This is a direct thank you to you, Jade. You are an amazing person and you made the experience at your store, excellent!

Worst customer experience ever. The employe (Tall, older guy with dark hair) was rude to a co…read moreworker that was helping me and then rude to me and my friend. He said he would sell me a battery for my car but would not install it as it was too hard and complicated. We went to Auto Zone and had a very pleasant visit and they handled my battery issue with ease. I will never step foot into O'Rileys again. From other reviews, this is apparently a common issue at this store

Pleasantly surprised to see such a well stocked, clean and…read morehelpful staff. This 66 yo grandma was made to feel comfortable in not my usual store....thanks!!!

This place has always been very helpful. Very knowledgeable and they dont try and sell things you…read moredon't need. They want you to get what you need but not push extra things on you. Both Justin's, yes there are two of them, price items for you to where they price it to where you get the best deal. Always use speedperks.com you can get rewards and $$ off your next purchase. Gotten many free oil changes from here from buying spark plugs, wires etc...it all adds up.

Staying in a cabin in Gatlinburg for our honeymoon, and when we went to leave for a date night on…read morethe town our car wouldn't start!! After getting our 5 year old Duralast battery jumped-off, we drove to Advanced Auto Parts, priced a battery over the phone, but decided to give autozone a call since they're the ones who sold the Duralast brand. Eddie was more than helpful matching up the right battery, testing the old one to verify fault, and giving me different price options to choose from. I was interested in the three year Gold battery, but when I asked Eddie if he happened to notice what my old battery was when he tested it, and he said it was just a 2-year battery that had lasted that long. Even though he could've used the opportunity to take advantage of me and upsell a 3 year, he was honest and gave us the less-expensive 2 year battery! (Most parts stores wouldn't contain such integrity as I've learned from personal experience of having been taking advantage of in the past) Eddie was intelligent, smiling, helpful, and patient with me. He went above and beyond to get us back into a state of security and peace of mind with our car's health. He even sold me some battery terminal lubricant to protect against corrosion. I had already purchased a new set of felt washers in the trunk from a recent battery replacement for another vehicle we own, but he made sure I knew to use them to prolong the battery's lifespan! My wife and I were grateful to have found a man who wanted to take care of US first, then our car. And more importantly, someone who wasn't just out for the sell, but to help! Thanks a million Eddie!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

First time in Tennessee stoped because my tire of my stroller pooped and needed help to fix it…read more This nice man helped me and I offered him money but he did not take it. Didn't get his name but wanted to say thank you again God Bless You

I'm new to the area and had to pick up a few things, so I decided to pull into this O'Reilly's. I…read morehad the best customer service I've ever received at an auto parts store. The staff seemed to be very well trained and all of them seemed to really enjoy their job. The assistant manager went out of his way numerous times to help me. I will definitely be back.

Don is GREAT! Friendly, knowledgeable, very helpful. No need to go anywhere else. He helped me…read morediagnose a bad battery. explain my choices for replacement and got the new one installed quickly.

My AC went out on the first day of our vacation. They helped get what I needed and guided me on how…read moreto do it. Very attentive very nice and helpful staff. Even have suggestions on how to save money and get what works without breaking the bank. This single mom is forever grateful!!!! Saved our vacation!

The batteries (2) died in my truck, and went to the store on Kingston Pike at Lovell Road to get…read morethem replaced. The Salesman had one of the two which we installed, then he sent me to their distribution center at Cedar Bluff for the other one. Little extra driving, but I eventually got taken care of.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.