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    O Seven Auto

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Response time

    3 hours

    Response rate

    100%

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    8 months ago

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    Gerald's Tires and Brakes - Me sitting in front of Gerald's waiting to get my car fixed.

    Gerald's Tires and Brakes

    (99 reviews)

    On a recommendation, I took my 2024 Subaru Ascent here to take a drywall screw out of a tire. You…read morelive in these new, booming neighborhoods, you can expect construction debris anywhere. So they are great to deal with, front-of-house and back-of-house (to use restaurant lingo). They greet everyone cheerfully, and they do fantastic work. Granted, my 'job' was among the easiest for a shop like this. But they took my spare off, locked it beneath the vehicle, and had the newly-repaired tire installed with the exact PSI. Rave reviews.

    I have come to the Carnes locations THREE different times to have a slow leak on a warrantied tire…read morechecked. The first time I was told 5 hours, or I could leave it with them. I asked, "Just for a leak check?" She replied, "That's what happens when you're the best." That is cocky and overconfident. It was a Friday (5/22) afternoon. I went down the road to Pit Stop and they found the leak within 10 minutes of my arrival, but it was a nail near the sidewall. With a warrantied tire, I needed Gerald's to do the work otherwise pay full cost for a tire. I called the following Monday and the guy I spoke with was dismissive, saying that it was a rare Friday and they got bombarded. He cut me off several times while I was explaining what happened then told me to come back either Friday or Saturday and it wouldn't be so bad. I went yesterday (5/29) and was told it would be a 4 hour wait yet again. I loudly told them that their "excellent" customer service means nothing if I can't get service at all. Nobody should have to wait so long for a leak check, even if it leads to a tire replacement. That should be a quick thing. I went again this morning, arriving at 8:30 (they open at 8). I was told it would be 1 hour and 40 minutes (roughly). Okay, still not thrilled with that. I have NEVER had to wait like that at Gerald's for such a simple issue. At 10:30, my car was still sitting there untouched. I asked for an update, and was told 15-20 minutes and they would have it in the bay. Frustrated, I rolled my eyes and sighed. The lady, unapologetically and slightly sarcastically, replied "Sorry." 32 minutes later, at 11:02, they finally pulled it back. At 11:11, the tech came to tell me what I had already told them at check-in (that it had a nail, up against the sidewall, etc). They would have to use a similar tire as they didn't have the same one available. Fine, let's get it done. $10.95 is the cost. At 11:32, they finally pulled the car up and dropped the keys at the front desk. I walked up, she completed the total, charged me, provided me an itemized receipt, and that was it. No apologies for the long wait time. No apologies for anything. No offer to make it better. Just "there's a free car wash in the envelope." Like I stated, you can have the best warranties and service around but it all means very little if I can't get in to get service to begin with. I'm not sure if it's just this location, but I refuse to patronize them again. There is plenty of competition available that I can use with much faster service. Sad, really, that this is what Gerald's has become. TLDR: If you can waste most of your day on the simplest of services, or if you are able to drop your vehicle and leave it for the day or longer, then this place is for you. If you need a simple thing done quickly, look elsewhere.

    O Seven Auto - oilchange - Updated June 2026

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