Yep... me again... writing another five-star review for O'Sung Autobody & Paint. I cannot say enough GREAT things about this shop. I would not trust any other place with my 2008 FJ Cruiser. This has been my go-to shop since 2014 and I am so grateful to have found them. This particular situation was due to the fact I had a latch issue with my driver side door this week. I took it in yesterday after work and the good news is they found nothing wrong with it. I did ask them to do the routine maintenance - oil, etc - and finally got the front tire sensors replaced. This place is hands down the BEST. Thank you to Yun and his amazing team of wonderful professionals. Mahalo! read more

Contacted the business to request a repair, was informed to drop it off in the morning 3 days later, and then the day of I contacted to verify the drop-off and was informed they cannot take the repair. Both times during the calls the individuals hung up on me, there were no customer service provided, simply a question about what type of vehicle, told to drop it off the a hang up, the second time told they're too busy and hung up. In additions to waiting almost a week to drop the vehicle, we now have to wait another week to try to get the vehicle serviced elsewhere! Poor customer service, communication, relay to peers about previously reported customers to show up, etc. Find someone who will give you a clear appointment and not waste your time. read more

Fantastic customer service and reliability. Got a flat tire in Kaneohe and called AAA. O'Sung texted and were friendly and helpful. Driver was so kind and got us towed quickly and safely. Would call them again 10000%!!! Mahalo nui O'Sung!! read more

O'Sung Auto Body & Paint - Auto Repair Near Me - Honolulu, Hawaii

Yun Chang was the guy that helped me. The service was fantastic start to finish. One of the only Tesla certified autobody centers here that don't charge for an estimate. They were able to get me in in a couple weeks and service was quick with a loaner car provided free of charge. After my service was completed they offer free safety and emissions checks for customers. Over all I highly recommend O'Sung, I hope I don't need to go back but will know I'm in good hands if I do. If you read this, Thanks Yun. read more

O'Sung Auto Body & Paint - Tesla model Y before repair - Auto Repair Near Me - Honolulu, Hawaii

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I brought my Cybertruck to Osung for a small insurance claim, and I had a great experience. The owner was very responsive, easy to communicate with, and got the job done within just a few hours. Everything was handled smoothly and professionally. I really appreciate the quick turnaround and would definitely recommend Osung to others. read more

O'Sung Auto Body & Paint - Cyber Truck - Auto Repair Near Me - Honolulu, Hawaii

Everyone there was helpful and got the job done. Communicated a delay with the job and kept me informed. Thanks for fixing my car!

I had the best experience here. This was my first repair with my Tesla, I was nervous along the way but Yun the owner updated me with photos, and we got it done nice and smooth. Everyone there was so nice, and I'm definitely going to recommend my friends and family to come here. Thank you Yun! Go here for your Tesla. read more

Yes! Another amazing review I can write for my absolutely hands-down favorite place to take my 2008 FJ Cruiser for any sort of work, even new tires, which I bought last year. I've been taking my FJ to O'Sung since 2014, when I got a ridiculous quote from the Toyota service department that made me seek a second opinion on the work I was told needed to be done... turns out 1/2 of what I was told by Toyota needed to be replaced or fixed, to include the brakes, did not, in fact, need to be done at that point. Again, that was 2014. Fast forward - 12 years later - these are still the hard working professionals I trust to the max to take care of my vehicle. This time the work I needed done included rotating and balancing my tires, an oil change, and the normal other routine stuff. I also needed to replace the rack and pinion and they also realized my supercharger belt was in ROUGH shape, so they swapped that out as well. I've attached pix like I usually do, because these fab folks also tend to to take before and after photos, which I really love to see. If you are looking for a GREAT place to get work done on your vehicle, no matter where you live on Oahu, O'Sung Autobody and Paint is the BOMB! HIGHLY RECOMMEND! read more

O'Sung Auto Body & Paint - NEW supercharger belt. January 2026 - Auto Repair Near Me - Honolulu, Hawaii

I highly recommend O'Sung Auto Body & Paint! After my car was involved in an accident and towed here, the team handled everything flawlessly. They ordered the replacement parts immediately and kept me updated every step of the way regarding delivery times. As soon as the parts arrived, they fixed my car incredibly fast. To my surprise, they even washed it before handing it back to me! Throughout the entire process, Yun was exceptionally attentive and constantly kept me in the loop. What impressed me even more was that Pun messaged me the very next day just to follow up and make sure everything was running smoothly. This is truly an efficient, caring, and professional body shop! read more

O'Sung was recommended to me for working on Teslas. He works fast and efficiently so be prepared with all your information. I called first to get an appointment for an estimate review. Actual time took less than 15 minutes as I had my insurance estimate with me. O'Sung got back to me a day later with estimated repair date. The ordered car part came in sooner than expected. He called me and I was able to come in same day as called. Repair took one day. My insurance covered me with a rental car. I came back the next morning to an excellent job. This would be the only place I would return if ever needed. Also loved how my insurance company worked with O'Sung to get all work and rental car covered. read more

O'Sung Auto Body & Paint - Car bumper after repair. - Auto Repair Near Me - Honolulu, Hawaii

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I had my starter and valve gasket covers changed on my Lexus IS250. I was able to get an appointment within a day. They sent me photos of the work that was being done and they did it for a great price! Great service, quality workmanship and good value! I definitely recommend O'Sung Auto Body & Paint! You won't be disappointed! read more

Outstanding total experience. Had my Tesla repaired quickly with perfection. Yun Chang effectively communicated with the insurance company and me. Two uncommon benefits: free loaner, car and free Hawaii safety inspections. Will definitely use them for all my autobody needs. read more

Because the BMW service center quoted a very high repair price for my vehicle, I contacted this mechanic and asked if he could repair my car. He asked me what the problem with the vehicle was, and I explained the issue to him. After that, the mechanic sent a tow truck and had my car taken from the BMW service center to his repair shop. About two hours later, he called me and said that he would not be able to repair the vehicle and that he would bring the car back and leave it in front of my house the next day. When I asked him why, he said that the car was completely damaged and that it was basically junk. My car is definitely not junk. The only issues are that the rear left wheel brake system needs repair and some sensor cables that were torn off need to be fixed. Despite this, they said they could not repair the car and that they would bring it back to my house the next day and leave it there. They asked for $400. I initially agreed. However, later I remembered that during our first conversation they had said it would cost $180, explaining that this was the average towing price. I didn't think much of it at the time and simply waited for the car to be brought back to my house the next day. When I woke up the next morning, one of the mechanic's employees called me and said they would bring the car and leave it in front of my house, but now they were asking for $400 plus tax. I told them that yesterday it was $180, today it became $400, and now they are also adding tax. I argued a bit with the person on the phone and then hung up. After that, the owner of the repair shop called me. He told me that I had to pay $400 and that I should come and pick up my car myself. I told him that I would come and get my car on my own and that he did not need to deliver it. Then he reacted angrily and said, "Why are you yelling at me?" I responded by asking why he was yelling at me. We started shouting at each other and exchanging insults. After that, the owner said he would not give me my car and that he would lock it inside his shop, and told me to come and get it if I could. When I arrived in front of the shop, I asked where my car was, where my keys were, and who had been shouting at me on the phone. The owner said that he was the one who had shouted and continued insulting me. We again shouted and exchanged insults. At that point, the shop owner threatened to call ICE on me. Later he said that my car was on the street and that the key was inside the vehicle. He also told me that he would call ICE and report me. read more

We had to call AAA~ our friends car stalled out on the highway between HawaiiKai golf course and Makapu when O Sung arrived in a timely manner less than 30 minutes. He was so professional ;)good hearted person, reliable. We depend on OSung and they always come through strong,Grt!!Business read more

Unprofessional & disrespectful from 1st call. Had come recommended by a reputable shop in town so I have to assume they've down graded their customer service team. Would NEVER recommend this so called team of auto body professionals to ANYONE, E-V-E-R!! Multiple reviews just like this one suggest the interaction I had is pretty standard. read more

Was referred here by my AAA chains adjuster. I called ahead and they told me that they were going to be closing for 10 days in three days but if I brought the car in today, I could get my estimate. O'sung is the inspector for the insurance company. Came down immediately, they inspected the car, took pictures and sent me on my way. They never submitted the claim and went on vacation . If they were nice, that would be a different story, but the person helping me was rather abrupt. Would never go here to have my work done. read more

CMS Iilyamaez's D.O'SUNG was efficient and flexible today Saturday 22 November 2025 4:PM. He was on call to replace an old car battery with a new. Devi called before coming to me in Wahiawa saying he was bringing a new battery for my 2012 Toyota. D. O'SUNG is excellent with customer service; a neat tidy and handsome mechanic. An additional value to triple AAA's emergency street-side service. Please keep in touch for the automobile will need some O'SUNG bodywork. 78 Manva 808 621 1352 Nanea CMS il ps. myaemail: cancook@gmail.com read more

Very satisfied with Laurence who responded for our dead battery Total time from request to finish was about 1 1/2 hours He called to check vehicle but did not have correct battery He hustled and found battery and kept me appraised read more

Thanks good service and quality ‍ Feeling so trust And really good job I can tell Diffrent body shop they never do that detail (I have many car accident) and they don't txt me every time every day Iam surprised amazing service Thanks so much read more

O'Sung Auto Body & Paint - Auto Repair Near Me - Honolulu, Hawaii

O'SUNG is always there to discuss issues that I have with my CAMARO and knows his business ~ So when one of my caliper dust covers somehow fell off the caliper assembly I immediately consulted with O'SUNG personally and without hesitation instructed me to just bring my vehicle in on the next available day that I had free ~ He strongly suggested that I should be at his shop by 7AM and he could have the replacement cover on and inspect the other three. read more

Used them twice. Professional and trust worthy. I made sure I saved their number on my phone so I only go to them. Honestly-with them-I don't even care to get quotes from others. I might find cheaper but the quality they give is not gonna be like O'Sungs. read more

Horrible experience with the O'Sung jerks in the office. RUDE, RUDE, RUDE. It's all about money with them. It's not about providing quality service. Quality and Professionalism have no meaning to the owners of O'Sung. If there isn't a fat profit involved they will rudely push you out the door. They are not looking out for their customers best interest. It's all about MONEY They're probably upset that they can't afford a proper auto shop. EVERYTHING IS OUTSIDE UNCOVERED!!! Third World standards. Their customer service and professional are also Third World. Find another vender actually worthy of your business. read more

Owner Yun unprofessional and rude when dealing with complaints that his tech was responsible for. Will not honor3yr warranty on battery that was dead because he said it was new. Will not replace battery when just bought 3 days ago. Tech said alternator was good and just needed to replace battery which we did and the battery and car died 2 days later from bad alternator which our mechanic said that could be the cause for battery light on dashboard. Instead of Osung towing car to shop they sent tech to mislead us into thinking it was battery when it was bad alternator all along. Owner will not own up to mistake and not willing to honor warranty. read more

O'Sung Auto Repair is a breath of fresh air in the world of mechanics. Their transparency and honesty set them apart. From the moment you drop off your car, they keep you in the loop--whether it's through a call or a text, you're never left wondering what's happening. They even go the extra mile to send photos of the parts they'll be replacing, or have already replaced, so you can see the work being done firsthand. What I appreciate most is their upfront pricing. There are no hidden fees or surprises when it's time to pick up your car. The price you're quoted is exactly what you pay, which makes the entire experience stress-free. It's clear they value their customers' trust and aim to build long-term relationships. If you're looking for an honest, reliable mechanic, O'Sung is the place to go. Because of their honesty and reliability expect them to be extremely busy. They may or may not take your car for repair even if you already made an appointment. I got lucky that day and made room for mine! read more

The boss has absolutely no customer service. It's all about the money for him. Super expensive. No grace. No mercy. Never again. What a joke. What could help improve him? A personality transformation maybe. read more

Small fender bender. Replaced my bumper at a great price. Handled the insurance claim with the other party directly. Smooth, fast and professional no hassle repair. I appreciate your service! read more

Yun was fantastic in getting my car repaired in less two days once the parts arrived. I can't say enough about the professionalism and workmanship that Yun provided me. Truly Blessed to have found O'Sung Auto Body and Paint! read more

HORRIBLE SERVICE- especially the owner of the establishment. Been to multiple places on the island but I have never had an experience as I had here today, shouldn't even say experience as the interaction didn't last more than 1 min. Drove to O'Sung to inquire about the possibility of getting a car safety the OWNER - YUN- was incredibly rude, completely dismissed us, and said " we are the way to the bush for that" as he brushed us off with his hand. I understand being busy but the lack of customer service and his overall attitude are not the way to run a business read more

O'Sung Auto Body & Paint - Entrance - Auto Repair Near Me - Honolulu, Hawaii

Best of the Best!!! I would highly recommend this shop to my friends and family. Yun in so transparent and honest that he sets him self apart from any other shop I have gone to in the past 20 plus years. He keeps you informed and that inspires trust and confidence in him and his business. Top knotch shop!! read more

I went to get an estimate for a scratch repair and was told it would cost $4k. When I politely asked again if it was really $4k, the boss giving the estimate responded rudely. Thankfully, I decided to get a second opinion at Zeo's Detailing. Oh boy, Ian from Zeo's detailing just simply polished the scratch for 5 minutes and it was gone, at NO COST. I wouldn't have minded paying out of pocket since I had already set aside the budget for the repair, but it's disappointing when someone is both overpriced and rude. Imagine quoting $4k for something another shop did for free. Zero star for the rude boss and his customer service. read more

Zero, Had an appointment. The young guy kept f- bombing me to move my f... car cause he didn't want to help me. Asked him to stop f..ing me. Would not reccomend this business to anyone. read more

I've used O'Sung for years now and I'm ALWAYS impressed and grateful with the quality of service and how patient they are whenever I'm in need of a tow or battery replacement. Huge shoutout to Cedric who helped me today with a dead battery (he patiently waited for me as I took a LONG TIME to show up to where my car was parked). He also walked me through battery replacement options, and I ultimately purchased through them because of how honest he was! Great value, great people. 10/10 would recommend to anyone. read more

Asked the shop to replace my trunk release cable and they were able to do it for a fair price and super quick (make sure to make an appointment)! The owner Yun called me and mentioned that the cable I bought wasn't OEM and originally didn't fit and recommended me to have the OEM cable but they were awesome enough to make it work in the mean time, till I could order an OEM one. Long story short don't trust eBay! In the end the staff are awesome and great environment mahalo! read more

I requested a quote to install an alternator in my smart car if i provided the part or not. He rudely told me to find another mechanic. Apparently, he is so successful he needs no more customers. Good luck with that. read more

1st at because Yelp requires it. Owner is a terrorizing bully!!! I towed my car (in the afternoon) to this shop to get an ESTIMATE because it was his tow company that I used via AAA. Clearly told the owner i just wanted an estimate and not to start any work until I got the ok from my insurance. Provided Osung with the estimate from my insurance (for $1,890) that clearly stated INSPECTION ONLY, and told him I will call when I get the ok. The next morning my insurance said I wasn't covered and I would have to pay out of pocket. I called Osung and the owner said he already fixed it and had some parts on order. When I told him I never gave him the ok, he immediately got unbelievably aggressive and screamed that I had to pay. I kept reiterating I never gave him the ok and he hung up on me! Mind you, he still had parts on order and was charging me for the full amount of my insurance estimate. I then drove to his shop and when I told him he never got my approval to start the repairs he then stood up, leaned into me and said I have to pay or he's keeping my car and I can pay $100/day until I pay. He told me to pay or get the f&@k out. Be aware I'm a 60 year old woman, 5'3 and he was at least 6'2 putting his face in front of mine and screaming at me to get the F out! I then said ok I'll pay because I was so shaken by his reaction. I told him I want to see the itemized invoice of what he did. He then told me I will get an invoice AFTER I pay CASH. I asked again and he started screaming at me to F'ck off and he will keep my car. I saw the invoice on his desk so I quickly snapped a photo of it. He then got violently angry at me that I started crying while he continued to get within an inch of my face still screaming " PAY PAY PAY" as he backed me out of his office door. The invoice I snapped a photo of was just one sentence with the amount of $1,850.95. I was so distraught that I called the police to help me. When the police came I stayed outside and told them I would pay because I was terrified at this point and just needed my car. The police went to talk to him in his office and after about 5 minutes came out. The officer said the owner is going to undo all the repairs and tow it to the canal on Kokea Street. I said ok. I just wanted to be done with this guy and his terrible shop. It was quite traumatizing for me as I have never experienced any sort of violence like this. Personally or professionally. I cannot believe he is still in business. So now he responds with more lies. Don't even know who you're referring to so it must be another customer you pissed off or terrorized. I don't even have a son. LOL I don't even have to address it because by the looks of all his reviews, it clearly shows what kind of businessman is. HE IS A STONE COLD BULLY, LIAR AND SHOUKD NIT BE IN BUSINESS read more

O'Sung Auto Body & Paint - Copy of his invoice that he only wanted cash. No credit cards. Not itemized on what parts he used or what the labor cost was. - Auto Repair Near Me - Honolulu, Hawaii

As a small business owner, I absolutely hate leaving bad reviews as I understand that it can reflect adversely on the business. In this case, it is a necessity. I had my vehicle there for almost a month waiting on a part. Understandable as this is the island and the supply chain is slow. I mention a month as during this entire time I was NEVER given a quote as to the repair amount. I needed a door handle. Nothing special. The sends me a text which reads "Good morning, your car will be ready by 12pm, lyk once we start to wash, total is $1360.62 by cash or cashiers check, if paying with card we add 4%." My response was "$1360 to fix a door handle? Are you serious?!?!?". He then sent me a couple of pics of the parts being prepped for paint and a confusing invoice. He then called me after I said "What is the extra $300 for ? I see parts labor and "charges "." I was simply asking for clarification for the invoice. He then sent "I'm not doing it, come get your car." Really? Mind you, I never got an estimate for the repair. He could have used the existing door handle in my opinion. Regardless, he has no communication skills, no customer skills, zero patience and is extremely condescending. His short sightedness has also caused him all of my network who I would gladly send to a reputable mechanic. Lastly, when I went to get my car, absolutely nothing had been done. It was dirty and parked on the street. I walked into the office and he was seated at the computer. I informed him I was picking up my vehicle and I needed the keys. With barely a sideways glance he said "they're in the car". No explanation. No attempt to salvage the sale. Nothing. The worst customer service I have ever experienced! I wish I could give him minus 100 stars. I have owned my own business for 21 years and have absolutely never treated a customer this way. Do better!! read more

Excellent service. I have to say as a 64 year old woman Veteran, O'Sung has given me the best auto body service. They accommodated me with all my concerns and needs. I was provided a loaner which saved me money and communication was quick and pleasant. Mahalo read more

Having a flat tire while you are on vacation is no fun! Especially when your rental car company (Budget) is not going to pay for the roadside assistance!!! Luckily we have AAA, they sent O'Sung to change the tire for us. AAA told us it would be a 3-hr wait. But O'sung arrived in just 30 mins. Changing the tire was even faster. It only took approximately 10 minutes. Very nice people just like a lot of Hawaiians we met on this island. Thank you O'Sung for your help. You guys are amazing! read more

O'Sung Auto Body & Paint - Auto Repair Near Me - Honolulu, Hawaii

I had a car accident recently, and my car wasn't driveable. After calling other towing services who couldn't help me, I called O'Sung's. A lovely tow truck driver arrived to pick up my car. He was extremely kind and helpful. He not only picked up my car, but he helped me to feel calmer. Then he offered to drop me off at home before taking the car to the shop. He called his boss to see if they could also repair my car, and they said yes. I had previously called four other shops, but they said they had no room for another car. So I was very relieved. As soon as they got my car, they started texting me with updates. They were willing to deal directly with Allstate to get them to pay for brand parts. It took some time, but they handled it, and I didn't have to do anything. Every evening, the man working on my car would text me with a photo and a status. The texts were very reassuring, and it was extremely helpful to know the status every day. When I picked up my car, it looked fantastic. They had done meticulous work, repairing not only the damage from the accident, but other dents too. It looked like a new car! Again, the mechanic and the owner could not have been more kind. I can say without a single reservation that I would recommend O'Sung's for any kind of body work. I would never go anywhere else! read more

We've taken our 2015 Ford Transit 350 XLT to O'Sung many times for body work for accident damage, however, this time it was for severe rust repair. Yun and his team managed to get our van in pristine shape within a couple of days and rust proofed it for future prevention!!! I can't recommend any other auto shop. Superior communication, quality of work & service, and efficient turn around time considering they're extremely busy. The staff are always working hard, competent, courteous, and it is apparent that they all work superbly together. Keep charting the course, Yun! Very grateful for all of you! read more

O'Sung Auto Body & Paint - Auto Repair Near Me - Honolulu, Hawaii

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