It's now the middle of September and I went there in June to get pricing for a 1 or 2 bedroom…read moreapartment that I would only need for 7 months. ONLY 7 MONTHS! I made sure that I told the apartment manager from the time I walked in, to the time that they had me pay for 2 applications + "convenience charge". I even kept repeating that this was only for 7 months, because I'm getting my house fixed. The woman, who was new, assured me that they could rent for 7 months. Lo and behold, I get home and an hour later, the apartment manager called and said, "remember when I told you that I was new and still learning? Well, i made a mistake and we don't rent for just 7 months..sorry". I was irritated because i cancelled other appointments I had with apartments to view. I asked her that since it was her mistake, I would like a refund on both my application + service charge and for my husband's application charge + service charge. She said she's work on it and then emailed me to say they got it approved for refund, EXCEPT the service charges. Now it is the middle of September and then only refunded one amount, bur not the other. I have confirmation email saying they's refund both. Money doesn't grow on trees and I have run out of patience. Makes me feel like I dodged a bullet with not getting this apartment if they are this shady.

Yesenia is very accomading. They know how to value their renters. Once there's a problem with your…read moreunit, they will make an action right away. Yesenia is kind and always polite. Their maintenance is great on taking care of issues in the apartment.

I don't usually leave reviews, but when someone goes out of their way to make another persons life…read moreeasier it should be noted and shared. I was trying to help my younger brother find an apartment in the East Bay, but I live in SoCal. Not being present made it really hard to know what the apartments really look like and I was basically crossing my fingers that what I was being told was really how it was. Long story short, Dianna helped answer all of my questions, made extremely helpful suggestions and advised my brother on how to make an easy and quick move-in. Dianna clearly knew how to accommodate her future tenant and did so with an extremely positive attitude, which, let's be honest, you just don't see anymore. She made our moving experience a great one and we could not be more appreciative.

I went to tour this company last week. The representative lied to me about waiting to be approved…read moreby section 8 in order to accept section 8 vouchers. A law was passed in 2020 that requires all landlords to accept section 8 as a form of income. I was wearing my smart glasses and recording the entire time. I have reported this to the proper person. Video will be post on tiktok soon.

Been living here for almost two years and we have lots of good things to say about this complex,…read morefirst being the maintenance man Jimmy, any time I have put in a work order it's fixed within a reasonable time and very efficient he's very friendly and does an excellent job. The complex is well maintained and pretty quiet.

We lived in Countrywood for about two years and our time here was very good. Sara is a very…read morefriendly manager who really helps the residents. Throughout our time here, all the service request were also met promptly. Loved living here.

Parking is very stressful. Only 2 cars per family are allowed to park inside. People parked on the…read morecourt are also very greedy and still choose to park outside even though they have parking access inside. So it's hard to find parking. They should allow the limit up to 3 cars at least. Keep in mind we also have to pay expensive rent and we cannot manage getting towed. Please have some compassion.

I called the office for some information. The person on the phone was extremely rude and clearly…read moredemonstrated the inability to care about her job. Promised to call back but I knew she wasn't going to! I hope this was just a one time experience, but from the confidence of her attitude it indicates a clear patten of behavior. There are so many apartment complexes around the area. Almost all of them will treat you better than the experience I had today. My recommendation, save your time and energy and be treated like a human being somewhere else. I am concerned about future experiences with this place and would need to study the tenant laws to rent here. Not in it for the disrespect!

I lived at the Estates for 2 years in a 1 bedroom apartment…read more Pros - Central location and within a 5 minute drive of Bart, grocery stores, parks, and restaurants - Open layout living room and hardwood is nice - Maintenance team is responsive and usually fix issues within a few days - Plenty of parking Cons - The shared outdoor community is dirty. There is mud, trash, and dog poop everywhere. I tend to leave for work in early morning and I would often come across aggressive Raccoons digging through the trash. - The community is loud and you will also often here loud party music, loud cars, and sirens late at night - The apartment is expensive for the amount of square footage you get. I was paying about $3250 a month for a 1 bedroom + the apartment water, trash, and sewage free. Equivalent 1 bedroom layouts could be found in many places less then $3K, which is why it seems overpriced. Overall 3/5, the apartment layout is good, is in a central location, and is always in working condition with the maintenance team. However, the unpleasant shared community and overprice rent leaves a lot to desire. I would not rent again here, but if you really like the apartment interior and you don't' mind the price then I would recommend you rent here.

2 typical excuses from all employees except the property manager -1. "Sorry, at the moment the…read moremanager is not on site, we conveyed your question to him," 2. "we cannot answer your question now, we will call you back. No matter how good it is here, the office is irresponsible. Do you want to know how to order window cleaning on the 3rd floor? Do you want to book a barbecue area on Sunday? There is no answer... And so on absolutely every question except one, paying for your housing...

Superb staff--very prompt, organized, and considerate. This complex offers the best value for the…read morerent; they don't increase rates absurdly and clearly prefer long-term tenants. I also feel the overall quality of tenants here is better. A great community experience isn't just about the management, but the residents themselves following the rules.

This is not a review of the place but a criticism against the behavior of an employee…read more I came here for a tour of the place, seems straight forward? The lady at 1pm today of 1/12/25 at the front wearing a black dress was chill. I was expecting a usual trip, looking around and seeing how it goes. Just when I was following the employee, she randomly makes a bizarre and rude comment about maintaining a "bubble." I must state this is just casually following someone who is showing you a place. This is normal behavior, but to her it's as if I am a sort of stalker? This is messed up and incredibly disrespectful. To hear her use a harsh and aggressive tone to me, saying to keep my distance. Quoting "I don't let men, women, or kids near me." Excuse me? For her to rudely say: or the tour will end here...what? Then why do you work in a job interacting with people? The whole tour was ruined due to this individuals disrespectful behavior. I do not know if she has mental issues, a stalker, or dislikes people? But if she clearly cannot handle visitors just following her around at a normal pace, she should not be allowed to work there.

I will separate this review into pros and cons. I will put the cons first as, in my opinion, they…read moreoutweigh the pros by a lot. Let me start by saying that when I first moved in and Ramblewood was owned by Sequoia, it was entirely pleasant. However, management changed a few months after, and so did all of the administrators. That is the current situation, so my review will only cover the "after the management changed" period of time. **CONS** COMMUNICATION: -management is not responsive over email and only sporadically will pick up the phone. -management (Pam) would only call back during my work hours despite how many times I ask her to call at a different time in my messages. She then leaves a voicemail saying "call me back" instead of any relevant information, forcing me to chase her for the information. I have repeatedly asked her to please leave her answer to my question or any important info on the voice mailbox, rather than making me chase her for the answer. She has ignored it every time I've asked. IS NOT AS PET FRIENDLY AS ADVERTISED -Ramblewood is "pet friendly" but plants several plants poisonous to pets at pet-level. -the residents at Ramblewood do not pick up after their dogs, and Ramblewood does not care to enforce it. Dogs were also always pooping around my apartment, parking lot, etc. -The stray cats. There are three or four stray cats that are regulars at this apartment complex. They all have fleas and mange and will walk through yards. NO PEACEFUL LIVING ENVIRONMENT This is the worst one, and the reason I chose not to renew. -some weeks after new management came in, I had a couple move in next door who played loud, pounding bass until all hours of the night-- until 1am sometimes. To make a long story short, I asked them to turn it down and they refused. I asked Ramblewood for help and they straight up ghosted me-- I begged and pleaded with Ramblewood for months. MONTHS!! When they finally responded they were apathetic and refused to help. I asked them to let me out of my lease since they were not holding up their end of the deal (maintain a livable environment).They refused. Lots of other stuff happened in these months related to the noise that I was really upset w/ but I'll spare the details for length. KEYS -in theory the electronic key system is fine but doesn't work. The door keys are such a hassle! I had to have my door battery replaced 2x in the span of just 10 months. -even when the battery has been replaced, the lock still rejects my key three to four times before it lets me in, every single time. I have the same issue locking the door behind me. It blinks red 3-4 times, then finally engages the lock and turns green. -the front gates are supposed to be closed after 4pm, but they rarely are. They claim it's b/c of the wind. It is rarely windy at the times the gate has been left open. -the gates are always getting stuck closed. 1-5x a month you either won't be able to get out through the "out" gate or in through the "in" gate. They just will prop open the opposite gate with a cone, and leave it open all night. NOISE + DISHWASHER -If you live on the right side of the complex, Your apartment shares the property border with what I can only assume is a restaurant, though it doesn't look like one from the outside. Music blasting in their backyard from morning to late evening. Very strong scent of food, lots of loud talking and yelling. -dishwasher filter has evidently never been cleaned as running it makes the apartment ranci. I actually asked about it being cleaned and they told me no. -because the yard borders the street on my apartment, I can hear street noises all day and all night. Parking is terrible. Spaces are made for very small cars, despite many people in the complex having large ones. They have poles between the spots that force you to park inches from your neighbor just so you'll be able to open the drivers side door. **Pros** APARTMENT ITSELF -the maintenance guy Luis is really great and one of the main things I will actually miss about Ramblewood. He's prompt, effective, and friendly. I never felt unsafe as a woman living alone while he was in my apartment. -AC and heat both work -nice big kitchen, nice big fridge/freezer -under cabinet lights -layout of the apartment is good-- logical spaces for the couch, TV, dinner table -there are lights mounted at each person's front door. They turn on automatically at night. LOCATION -location is unbeatable. I loved being that close to Trader Joe's. The TJs is actually in a complex with target, Safeway, Daiso, five below, pet smart, michaels, UPS, staples, and more. It's convenient and 4 mins from the complex. -next door to Whole Foods. There are doors that go between Ramblewood's parking lot and Whole Foods' parking lot, but they're locked so you have to go around. It takes about 5mins to walk there. -close to a park. small but has a playground, tennis courts, and some nice grass.

No good. We almost gave you a solid earnest 4-star review for the entire living experience…read more But you guys fumbled it. Charged us $326 + $75 (and more) for move-out. If you sign a lease at Ramblewood, don't expect your deposit back. And we're not asking for all of it back. We know you have to clean carpets and make small repairs, but we're asking for the fees you're charging to make sense. The folks in the office are accommodating up until the first month of your lease, but then trying to communicate with them afterwards becomes annoying and difficult. When it came time for us to move out to a bigger location, the office was slow to update our Domuso account to reflect the pro-rated rent for the last few weeks. They were charging us full month rent, but for 20 days. We had to do their job for them and remind them FIVE TIMES to update Domuso to reflect the pro-rated rent. Three times in person, and twice over the phone. Then we get charged a $75 late fee for their own mistake. Did you expect us to pay you extra and ask for a refund later? That's not in your lease. They also charged us a utility fee of $326 for 20 days. The normal utility bill is less than $100/month when we were actively renting. Utilities don't include PG&E, but even if they did the PG&E was less than $200/month when we were actively living there using electricity. We moved out much earlier than our lease end date, so for the 15 days we didn't live there, the PG&E should've been about $3/day baseline. I don't understand why we suddenly have a $326 utility fee. They refuse to explain to us the specifics for this amount, so I'm led to believe they're stealing our deposit. After calling to inquire about the reasoning for these fees, they sent us a new disposition of the security deposit. They removed a $140 repair fee that we didn't ask about. Thanks, but you're still charging us $326 + $75 for baseless fees. We appreciate that we don't owe you $92 anymore, but this new NON-NEGOTIABLE check for $47.80 that you've sent us feels like "shut up and go away" money. Corporate greed and poor management. If this comment receives a response from the owner, we would be open to changing this rating to something higher if you could reach out and explain to us the basis for the $326+$75. Or you can try to bury this comment with more 5-star reviews you might be asking people that toured/just moved in to give you. That would just reflect your business ethics.

hi everyone Writing this review from the core of my…read moreheart,the very first day we came here kelly was so welcoming and she showed us the best apartment that matched our requirements. Both of us are very happy with our experience with kelly and redwood plaza apartments .

It's really not a nice place to live here. Neighbor's noise, bed bugs never fixed. They want your…read moremoney only. what they told you is all empty promises.