Excellent service and guaranteed speed! I highly recommend Mr. Jorge Chávez. I had an urgent issue…read morewith my washing machine, and he fixed it flawlessly. He completely understood my sense of urgency, immediately coordinated with suppliers to get the required parts, and completed the repair with incredible efficiency. A highly professional, reliable, and fast technician. We are so lucky to have him on our maintenance team!

I have been living in this apartment for the past four years and it has been a wonderful…read moreexperience.The property is clean, well mainly and the management team is very responsive. A special thanks to Jorge and Jay for their service.They both are very professional,kind and quick to respond to any maintenance requests.I really appreciate their dedication. I am grateful to call this community home and recommend to anyone with family and kids looking for a good apartment with amazing staff. Thanks

I don't usually leave reviews, but when someone goes out of their way to make another persons life…read moreeasier it should be noted and shared. I was trying to help my younger brother find an apartment in the East Bay, but I live in SoCal. Not being present made it really hard to know what the apartments really look like and I was basically crossing my fingers that what I was being told was really how it was. Long story short, Dianna helped answer all of my questions, made extremely helpful suggestions and advised my brother on how to make an easy and quick move-in. Dianna clearly knew how to accommodate her future tenant and did so with an extremely positive attitude, which, let's be honest, you just don't see anymore. She made our moving experience a great one and we could not be more appreciative.

I went to tour this company last week. The representative lied to me about waiting to be approved…read moreby section 8 in order to accept section 8 vouchers. A law was passed in 2020 that requires all landlords to accept section 8 as a form of income. I was wearing my smart glasses and recording the entire time. I have reported this to the proper person. Video will be post on tiktok soon.

I will separate this review into pros and cons. I will put the cons first as, in my opinion, they…read moreoutweigh the pros by a lot. Let me start by saying that when I first moved in and Ramblewood was owned by Sequoia, it was entirely pleasant. However, management changed a few months after, and so did all of the administrators. That is the current situation, so my review will only cover the "after the management changed" period of time. **CONS** COMMUNICATION: -management is not responsive over email and only sporadically will pick up the phone. -management (Pam) would only call back during my work hours despite how many times I ask her to call at a different time in my messages. She then leaves a voicemail saying "call me back" instead of any relevant information, forcing me to chase her for the information. I have repeatedly asked her to please leave her answer to my question or any important info on the voice mailbox, rather than making me chase her for the answer. She has ignored it every time I've asked. IS NOT AS PET FRIENDLY AS ADVERTISED -Ramblewood is "pet friendly" but plants several plants poisonous to pets at pet-level. -the residents at Ramblewood do not pick up after their dogs, and Ramblewood does not care to enforce it. Dogs were also always pooping around my apartment, parking lot, etc. -The stray cats. There are three or four stray cats that are regulars at this apartment complex. They all have fleas and mange and will walk through yards. NO PEACEFUL LIVING ENVIRONMENT This is the worst one, and the reason I chose not to renew. -some weeks after new management came in, I had a couple move in next door who played loud, pounding bass until all hours of the night-- until 1am sometimes. To make a long story short, I asked them to turn it down and they refused. I asked Ramblewood for help and they straight up ghosted me-- I begged and pleaded with Ramblewood for months. MONTHS!! When they finally responded they were apathetic and refused to help. I asked them to let me out of my lease since they were not holding up their end of the deal (maintain a livable environment).They refused. Lots of other stuff happened in these months related to the noise that I was really upset w/ but I'll spare the details for length. KEYS -in theory the electronic key system is fine but doesn't work. The door keys are such a hassle! I had to have my door battery replaced 2x in the span of just 10 months. -even when the battery has been replaced, the lock still rejects my key three to four times before it lets me in, every single time. I have the same issue locking the door behind me. It blinks red 3-4 times, then finally engages the lock and turns green. -the front gates are supposed to be closed after 4pm, but they rarely are. They claim it's b/c of the wind. It is rarely windy at the times the gate has been left open. -the gates are always getting stuck closed. 1-5x a month you either won't be able to get out through the "out" gate or in through the "in" gate. They just will prop open the opposite gate with a cone, and leave it open all night. NOISE + DISHWASHER -If you live on the right side of the complex, Your apartment shares the property border with what I can only assume is a restaurant, though it doesn't look like one from the outside. Music blasting in their backyard from morning to late evening. Very strong scent of food, lots of loud talking and yelling. -dishwasher filter has evidently never been cleaned as running it makes the apartment ranci. I actually asked about it being cleaned and they told me no. -because the yard borders the street on my apartment, I can hear street noises all day and all night. Parking is terrible. Spaces are made for very small cars, despite many people in the complex having large ones. They have poles between the spots that force you to park inches from your neighbor just so you'll be able to open the drivers side door. **Pros** APARTMENT ITSELF -the maintenance guy Luis is really great and one of the main things I will actually miss about Ramblewood. He's prompt, effective, and friendly. I never felt unsafe as a woman living alone while he was in my apartment. -AC and heat both work -nice big kitchen, nice big fridge/freezer -under cabinet lights -layout of the apartment is good-- logical spaces for the couch, TV, dinner table -there are lights mounted at each person's front door. They turn on automatically at night. LOCATION -location is unbeatable. I loved being that close to Trader Joe's. The TJs is actually in a complex with target, Safeway, Daiso, five below, pet smart, michaels, UPS, staples, and more. It's convenient and 4 mins from the complex. -next door to Whole Foods. There are doors that go between Ramblewood's parking lot and Whole Foods' parking lot, but they're locked so you have to go around. It takes about 5mins to walk there. -close to a park. small but has a playground, tennis courts, and some nice grass.

No good. We almost gave you a solid earnest 4-star review for the entire living experience…read more But you guys fumbled it. Charged us $326 + $75 (and more) for move-out. If you sign a lease at Ramblewood, don't expect your deposit back. And we're not asking for all of it back. We know you have to clean carpets and make small repairs, but we're asking for the fees you're charging to make sense. The folks in the office are accommodating up until the first month of your lease, but then trying to communicate with them afterwards becomes annoying and difficult. When it came time for us to move out to a bigger location, the office was slow to update our Domuso account to reflect the pro-rated rent for the last few weeks. They were charging us full month rent, but for 20 days. We had to do their job for them and remind them FIVE TIMES to update Domuso to reflect the pro-rated rent. Three times in person, and twice over the phone. Then we get charged a $75 late fee for their own mistake. Did you expect us to pay you extra and ask for a refund later? That's not in your lease. They also charged us a utility fee of $326 for 20 days. The normal utility bill is less than $100/month when we were actively renting. Utilities don't include PG&E, but even if they did the PG&E was less than $200/month when we were actively living there using electricity. We moved out much earlier than our lease end date, so for the 15 days we didn't live there, the PG&E should've been about $3/day baseline. I don't understand why we suddenly have a $326 utility fee. They refuse to explain to us the specifics for this amount, so I'm led to believe they're stealing our deposit. After calling to inquire about the reasoning for these fees, they sent us a new disposition of the security deposit. They removed a $140 repair fee that we didn't ask about. Thanks, but you're still charging us $326 + $75 for baseless fees. We appreciate that we don't owe you $92 anymore, but this new NON-NEGOTIABLE check for $47.80 that you've sent us feels like "shut up and go away" money. Corporate greed and poor management. If this comment receives a response from the owner, we would be open to changing this rating to something higher if you could reach out and explain to us the basis for the $326+$75. Or you can try to bury this comment with more 5-star reviews you might be asking people that toured/just moved in to give you. That would just reflect your business ethics.

I want to share an important heads-up for anyone considering moving into these apartments. Before…read moresigning a lease, make sure you fully understand the parking situation--because it's a major issue. Since Palmetto Superfoods and Pour Decisions Craft (the beer shop) opened in the same building, the entire place feels more like a commercial property than a residential one. Both businesses are very busy, especially during peak hours, which brings in constant traffic and crowds. As a result, parking has become extremely difficult for residents. It's common to come home and not find a spot anywhere close to your apartment. In many cases, you'll end up parking far away and walking a long distance just to get home. If parking convenience matters to you, this is something you should seriously consider before committing to a lease here.

I've lived at The Beacon for a while now and want to recognize **Mariana Gutierrez** for her…read moreoutstanding service. Any time I've had a question--whether it's about lease paperwork, building policy, or a quick maintenance concern--Mariana responds promptly and follows through until everything is resolved. She's professional, courteous, and makes residents feel heard. The property runs smoothly, common areas stay clean, and communication is clear thanks to her leadership. If you value responsive management and a well-kept community, The Beacon (and Mariana in particular) is a solid choice.

Been living here for almost two years and we have lots of good things to say about this complex,…read morefirst being the maintenance man Jimmy, any time I have put in a work order it's fixed within a reasonable time and very efficient he's very friendly and does an excellent job. The complex is well maintained and pretty quiet.

We lived in Countrywood for about two years and our time here was very good. Sara is a very…read morefriendly manager who really helps the residents. Throughout our time here, all the service request were also met promptly. Loved living here.

Everthing is okay with this community The only issue im…read moreseeing is the parking spot Hopefully we can get one more sooner But overall this community is awesome thats why we still here since 2021.thank you and more power!!!

I had a scheduled appointment to view a 2 bedroom apartment with Vanessa. She was very…read moreprofessional and knowledgeable answered all my questions. I was impressed with how honest she was with the cost and made me feel comfortable because of how nice and friendly her approach was , also had a great sense of humor.

Management) I'm…read morewriting this review to warn future residents about my experience with the new management at Oakpointe Apartments, specifically Leasing Manager Stephanie Miranda and maintenance staff member Jose. Since the management change, the service quality has significantly declined. The office is rarely accessible. Many times the office is closed during normal business hours, and even when staff are inside, the door remains locked. We knock repeatedly and still receive no response. There is also no fixed lunch schedule anymore. The manager leaves for hours at random times, which makes it nearly impossible for residents to get assistance. The previous management had clear timings and provided prompt and professional support, but that standard is completely gone now. Customer service has been very poor. Work orders remain pending even after multiple reminders. Requests are ignored and residents are left waiting with no updates or communication. The most serious incident involved the laundry machines. My clothes were left inside the dryer and the machine overheated and burned them. I immediately emailed the leasing manager explaining the situation. She did not respond the entire day. I emailed again the next day and still received no response. I then went to the office where she was inside with the door locked. After knocking several times she finally opened the door. When I explained the issue she said Jose checked the email (but didn't replied to that email) and told me to speak with him instead. After I explained everything to Jose, he simply said it was not their responsibility and that I should contact the laundry company myself. I asked for help since the machine is on their property, but he only opened the dryer door and refused to assist further. My expensive clothes were destroyed and management showed no concern, no follow-up, and no accountability. Overall, this management is extremely unresponsive, unprofessional, and dismissive toward residents' concerns. Rude behavior, lack of availability, ignored emails, and unresolved maintenance issues have made living here very frustrating. I strongly recommend future renters carefully reconsider before leasing here under the current management.

I planned to move in back and applied for the new apartment. The new management is really shady,…read morewon't tell you everything until they waste all of your time. Wouldn't recommend it. Literally too much time wasted Called pg&e, got my renters insurance, paid the monthly rent, scheduled WiFi installation, filled the application, made the tour etc etc. even after everything is approved on the day when they are supposed to give the keys, got a phone call and says we cannot proceed with next steps. And they don't give any concrete reason, nothing is documented in their legal policies. Everything is verbal communication, so if you still decide to move make sure you ask them send you all the policies via email (which they don't have).

I lived at the Estates for 2 years in a 1 bedroom apartment…read more Pros - Central location and within a 5 minute drive of Bart, grocery stores, parks, and restaurants - Open layout living room and hardwood is nice - Maintenance team is responsive and usually fix issues within a few days - Plenty of parking Cons - The shared outdoor community is dirty. There is mud, trash, and dog poop everywhere. I tend to leave for work in early morning and I would often come across aggressive Raccoons digging through the trash. - The community is loud and you will also often here loud party music, loud cars, and sirens late at night - The apartment is expensive for the amount of square footage you get. I was paying about $3250 a month for a 1 bedroom + the apartment water, trash, and sewage free. Equivalent 1 bedroom layouts could be found in many places less then $3K, which is why it seems overpriced. Overall 3/5, the apartment layout is good, is in a central location, and is always in working condition with the maintenance team. However, the unpleasant shared community and overprice rent leaves a lot to desire. I would not rent again here, but if you really like the apartment interior and you don't' mind the price then I would recommend you rent here.

2 typical excuses from all employees except the property manager -1. "Sorry, at the moment the…read moremanager is not on site, we conveyed your question to him," 2. "we cannot answer your question now, we will call you back. No matter how good it is here, the office is irresponsible. Do you want to know how to order window cleaning on the 3rd floor? Do you want to book a barbecue area on Sunday? There is no answer... And so on absolutely every question except one, paying for your housing...