I had a very disappointing experience during my recent appointment. The technician arrived 11…read moreminutes late and, to my memory, never introduced herself by name. When I politely asked how much longer it would be, her response was snippy and unprofessional. She even asked, "Why? Do you have somewhere else you need to be?" I explained that I had another appointment and would need to call and push it back. Her only response was an annoyed sigh. I had to decline an originally planned part of my service because the new product (an only option) used has something I'm allergic to in it. Throughout the service, she barely spoke to me and only offered to count down halfway through the wax appointment. It was more painful than usual and felt very rushed. Her overall demeanor made me feel like she was annoyed to be there--or at least annoyed to be working with me. To make matters worse, it has been two days since my appointment and I have not received any follow-up survey, which is usually standard. This is not the level of professionalism I expect, and it made the entire visit uncomfortable. I doubt I will return to this establishment and will definitely decline service from this technician.

Surita did a wonderful job. She was quick and gentle. This was my first time back in months. I…read morehas to stop due to chemotherapy, but I have stopped my chemotherapy.

All the ladies here are amazing. My hair looks amazing/healthy every time I go to the salon even…read moremonths after. Other salons always want to thin my hair and I don't know why. Thank yall for making me look refreshed every time !!!

I have been here twice now because my regular hair specialist & my schedule didn't go together. The…read more1st time I went more blonde with a trim. This last time I had low lights put in & cut quite a bit off. Katie did my low lights & cut & I felt amazing after I left. It was also my birthday so even better. They got me in quickly not a 3-4 week wait. It was very clean & managed very well. Love the smell of their products.

Just like her name, Ruby is an absolute gem when it comes to providing an excellent pedicure! I'm…read moreVERY picky (borderline Karen), and not once did I feel anything other that utter relaxation. I've never had a pedicure that didn't make me squirm (I'm extremely ticklish)--I barely flinched through my 70-minute pampering, as Ruby seems to know how to scuff off all the dead skin without torturing her clients. Her attention to detail is impressive: from the trimming/cleaning (the real reason I have bi-weekly pedicures) to the massage to the perfectly painted nail, I left feeling treated like royalty! This is a super-clean salon with outrageously friendly and attentive staff. If you're in the Roanoke/Trophy Club area, I highly recommend you stop in and treat yourself.

This is my new fav spot to get my nails done! Ruby is AMAZING every time, great service and prices…read more Very clean as well!

Kim, is wonderful!…read more It was my first time to visit, and it will not be my last. For the past year, I had been getting the sugar wax, and felt it was the best choice. I had been doing a bit of research and decided to try a wax Brazilian. Waxing - Some ladies mentioned waxing did not get all of the hair, I had the same issue. Now, with saying that, it was in a place that can be easily removed with using a razor. If I were to guess, in my case, .02% of my hair remained. It was easy to shave it and go on about my day. I will mention that spot next time, so it will not be missed. Sugaring - It removes all of the hair. With sugaring, as Kim explained, you can go over the same spots, multiple times. Waxing, you can only go over the skin maybe one to three times, any more than that, can damage the skin. Overall, even with the tad bit of hair that's left behind, I'm still a happy customer. Kim was very personable, informative from the moment I met her, and was great to chat with during the process. The front desk receptionist, was wonderful. We chatted about my upcoming trip to NY, and she was able to share some of her NY favorites. Thank you ladies, you were exceptional! *Side note: My opinion, I believe the wax was less painful, than the sugaring.

When I first moved to the area I had picked this EWC because it was closest and I still had my wax…read morepass. But I was thrilled when I was booked with Faith. She is so amazing! I would highly recommend her for any service, however I do only get my Brazilian done. Faith is fantastic, she is great at conversation and making you feel comfortable. She pays attention to detail and I love getting to chit chat with her. Overall this EWC location is very nice, friendly, clean, and responsive if you need to reschedule or anything like that.

I've been coming here for years, each time they are friendly and deliver a quality pedicure for the…read moreprice!

Asked for gel x nails, the owner talked me into gel builder, but unfortunately had no idea how to…read moreapply it. After 2 hours, my nails looked horrible by the time she was done. I had to leave, but came back and told them I wanted them redone. So for the next 2 hours a different manicurist took off and applied Gel x nails. Just as terrible

Highly recommend. I usually feel uncomfortable getting a facial, but Lauren made me feel really…read morerelaxed. You can tell she really pays attention to detail, and cares very much about my specific skin's needs. Fair pricing and no upselling. Loved it. I did an enzyme peel, a facial, a lash lamination and tint, and eyebrow lamination and tint. My skin looks supple and amazing!

From the owner: Skincare treatments: facials, chemical peels, access to professional skincare products! Lash and…read morebrow services: waxing, eyelash tinting and lamination along with eyebrow tinting and laminations!

I happen to be in the area and needed a quick eyebrow threading. SOI Brow is always my go-to, but I…read morehad never been to this location. Like other SOI Brows, you check in on the iPad at the front of the shop, and there was no wait. They had big, comfy seating and just like that I was getting my brows threaded. I needed a bit of a clean up, and the lady who did my brows did a great job! At $12, this is an excellent value, and next time in the area I'll be back. Thank you so much for a terrific experience!

I thought the vibes were a little off, I myself didn't get my brows done but had taken someone else…read morefor their first time. There are other places that do charge a little less but the service was still done good.

Dani is so knowledgeable with her products and knew exactly what my skin needed! She customized a…read morefacial for me and the entire process was amazing! The room is so clean and private, and I felt so comfortable during my service. She even added on a brow wax for me and now I see her every few weeks for a touch up! Highly recommend!

Dani is absolutely FABULOUS! I wouldn't get facials anywhere else. She's a delight to be with and…read moremy skin is always GLOWING when I leave. It's relaxing and super enjoyable. Plus, the location is in Southlake Town Center! So you can go shopping after!

Great service from the time I walk in the door until my hair is done! The quality of the products…read moreis amazing and the stylists are all great!

I was highly impressed with this place! They are friendly with great hospitality from the moment…read moreyou walk in. From the great head massage you get with your hair wash to the lovely products they use while styling your hair, you will not be disappointed! I will definitely be back soon!