I visited Sugaring NYC in Flower Mound for an eyebrow wax and an eyelash lift and tint, and I'm…read moreextremely disappointed in the services I received. My technician, Taylor, openly admitted she had to practice on herself when she saw an eyelash lift on her schedule--something no paying customer should hear. She didn't provide any aftercare instructions, and when I asked how long the results would last, her vague response was "it just depends how much oil-based products you use," which offered no real guidance. I don't use any, so this answer was especially frustrating. When the appointment was over, I truly couldn't tell what she did to my eyelashes as there was no difference from when I walked in to the end of my appointment. Not to mention, I had glue left all over my eyelids and tint dye smeared around my lash line and face, pictures attached. My brows still had wax residue, and sugar was matted into my hair. When I sat up, my hair was literally stuck to the table. I regret paying for these services and would not recommend this location to anyone for the services I received. The lack of professionalism and basic technique was shocking.

Worst experience and ZERO customer service - I came here a…read moremonth ago and had one of the worst service experiences I've ever had. My esthetician was so rough that she left me bruised (I've been sugared many times and never bruise), admitted the bikini area "makes her nervous," and even left used sugar stuck in my eyebrow, on my shirt, and all over my legs. I submitted feedback through their internal review system, and they told me the esthetician was fired because of my appointment. I was promised a partial refund (even though the service deserved a full one), and nearly a month later I'm still waiting--despite calling four times to follow up. Each time I've been met with excuses and zero urgency to make things right. To make matters worse, one staff member told me they had never received complaints about this esthetician, while another admitted there had been many. Looking at other reviews on Yelp, it's clear my experience wasn't an isolated incident. I literally never write reviews but this business has shown me the worst customer service I've ever encountered, and I wouldn't recommend anyone waste their time or money here.

I've been coming here since 2018, and the experience has been impeccable every single time. I…read moreabsolutely love it here! Not only is the sugaring service the best I've found in Dallas, but the education you get on how to care for your skin is genuinely life-changing. Andrea has a way of making you feel completely comfortable during what can admittedly be an awkward service. The products she carries are high quality and actually work. (No more buying things off TikTok only to be disappointed or wasting hours researching.) The vibe is chill, friendly, and all about girl-power. I won't ever go anywhere else. God forbid this place ever closes--I'll just have to never wear a bathing suit again.

I was nervous to get this service but she made me feel so calm. It's clean and nice studio.read more

Years ago, ago some of my girlfriends had the wonderful idea of going to European wax center and…read moredoing Brazilians. It was traumatizing and I wasn't sure I'd ever be able to go through with any form of waxing ever again. Michayla made me feel so at ease which is hard to do when someone's pouring and ripping something warm from you. I won't say it's painless, because it's not but it is nowhere near the pain you feel from waxing. Sugaring is 1000000x better and an overall better experience. I feel much more confident and homegirl downstairs does too! Thanks, Michayla!

I have never in my life written a yelp review, but this was by far the best Brazilian I have ever…read moregotten, so I feel like I have to. Michayla was absolutely incredible, she made me feel super comfortable and worked quickly and got me so smooth (which is wild considering I haven't gotten waxed in almost a year). The salon is super cute and girly and is really clean which I loved. I will seriously be recommending this place to everyone I know, and I will definitely be going back to try out the other services!

Located inside Ovation studios, this was a great experience! I have waxed before mostly for…read moreeyebrows. I had a terrible experience when chunks of my skin went with the wax. I have never had a Brazilian before, but really wanted to try it, and didn't want to risk losing any of my skin in such a private place. Malak is very kind and helpful, and very efficient. She takes her time to makes sure all the hair is gone as quickly and as pain free as possible. Was it pain free? No! Parts of it was painful, but not as painful as I thought it would be. The sugar felt rather nice and really exfoliating on the skin. I also did the underarms, and I must say my armpits have never been this smooth! I will never shave my underarms again. The underarms were virtually pain free. I loved the Brazilian!! Its so clean and comfortable. If you have never had one, i highly recommend you at least try it once, and go with the sugar vs wax. It's cleaner, environmentally friendly, and chemical free. I am really happy with the results and have already scheduled my follow up visit!

I have gotten back to getting my regular Brazilian sugaring sessions and Malik never disappoints. I…read morehave went to her since 2018 and had health issues so I couldn't go but now I'm healing and needed my self care regimen back in effect! It's always peaceful walking into her suite and she makes you feel comfortable and it barely hurt this time! Go check her out you won't be disappointed

Best waxing experience I've ever had! 100% recommend Pam at The Sugar Kube!…read more Sugaring is so much better than normal waxing. It's organic, hurts way less, but is still just as effective! Pam was so friendly and made me feel comfortable the entire time. She walked me through each step, educated me on aftercare, and distracted me from any pain with fun stories. Her space is comfy and very clean! I 100% will be back and you won't regret booking with Pam!

Such a great experience! She made me feel super comfortable. I would highly recommend her!read more

Found this place based on the more current reviews! Was my first time sugar waxing & the experience…read morewas wonderful thanks to Erica. She was kind, friendly & explained everything as she was doing it. Also educated me on information I had no idea about. I will definitely be booking for another session.

Fast and convenient services! Very clean place and Ms. Erica is great! This has become my new…read moresugaring salon!

I highly recommend Vivian at the Plano location. Great experience. Very convenient and efficient.read more

I tried this place out since my usual lady is so busy & hard to get into. Lesson learned…read more My esthetician was visibly nervous and shaking, that should have been my cue. She had me get undressed and I had nothing to cover myself for when she returned. I know she's going to see it, but the hallway doesn't have to! So she begins the prepping, sprays my crotch directly like she's washing a window, and dries me with paper towels, or sand paper? It felt the same. Next a pile of scented baby powder, great. I asked if it had talc because that's a big no no on my crotch. She had no idea, checked the bottle, no talc, but then asked what talc was. ‍ After every time she touched something she Didn't sanitize, she just seemed to change gloves or add a new one? It was odd, but whatever works I guess. Finally it came to the actual sugaring. She MICROWAVES the whole jar right next to me, several times, checking by tapping the inside of the jar to see if it's ready. The other place I have gone before, and will only go now, uses special warmers because sugar wax is basically food and will cook in a microwave. My esthetician let me know this was how ALL of the Sugaring NYC's do it that way. A national chain can't afford the proper equipment? No, they're just cheap and greedy. So the the hair removal starts, this was way extremely painful not at all like I'm used to. I had to stop her so I wouldn't be bruised. She did discount me since we didn't do the full service and I tipped her the same because it isn't her fault, it's the company who didn't give her the tools or training.