The spa experience here is exceptional. You are welcomed in. You come in early to sit in a relaxing massage chair with a hot Lavendar neck wrap near a water feature. You are offered Lavendar Champaign, tea or ice water. Mary does an awesome job of massage. They offer a very reasonable subscription for monthly massages. I will return monthly. Such a special treat. I highly recommend you try their introductory special. You won't be disappointed! read more

A refund was processed to my card without my authorization or any prior communication. I contacted the business multiple times to request an explanation and allowed more than two weeks for a response, including adding additional time in case management was unavailable. I have received no response. My concern is not only the handling of the transaction itself, but the complete lack of communication and accountability afterward. Processing a financial transaction without authorization and then failing to respond to a customer's attempts to address it is unacceptable. I am posting this to document my experience and to make other customers aware. read more

I was greeted with a smile, made comfortable, and was treated very nicely as I waited for Landry to give me a facial. My entire experience was wonderful. My facial, hand scrub, and scalp massage were all such a treat and I will definitely return for future treatments. It's all very comfortable and relaxing. read more

I hadn't been back to this spa in a few years and so I treated myself to a massage last week. I accidentally booked an 80 minute massage but they were super accommodating and so lovely that they rebooked me on the spot for a 50 minute instead. I wish I had arrived much earlier to take advantage of the luxurious quiet area that they have tucked away behind the reception area - must remember that for next time!! The massage was exactly what I needed and the therapist could not have been nicer!! Definitely check this place out if you need relaxation read more

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I had gone there three times now and would go back. The staff is friendly and it's very peaceful there

Just checking out spas in the area. Lots of parking, other businesses, huge space, very clean, bubbly fun, great gifts, reasonably priced, beautiful ambiance, great massage rooms, etc. Greeted fast, great customer service, awesome smell, and so much more greatness. Fast service, easy to reach, and open to the community. read more

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I love Lavender Hill Spa, the girls at the front desk are so wonderful and always upbeat and kind. I have purchased a monthly membership for massages and have used various masseuse here at the spa and have loved each of them. My favorite is Jenny, she does the best deep tissue massage and gets my knots out... her hands are magic and she really is so experienced and knowledgeable. Cannot recommend this place enough. Always clean, always professional, easy to book online or call and overall just a wonderful spa. read more

Lavender Hill spa - Massage Near Me - Keller, Texas

I was extremely excited to receive my facial and massage at Lavender Hill Spa, I arrived 15 minutes early to my scheduled appointment time. I received an amazing, relaxing, and pleasant facial from Landry (5 's to Landry), towards the end of the facial I hear LOUD knocks at the treatment room door, it was the massage therapist, Mary, whom was the individual I was scheduled with at 4:30 for a 90 minute massage. It seemed the facial was running a few minutes behind, and Mary took it upon herself to interrupt my previous service. As an esthetician MYSELF, this is EXTREMELY unprofessional behavior. My service is over and I throw on the robe as soon as possible to be convenient for Mary. By this time I make it to the hallway where I am supposed to be passed off to my massage therapist. I am not greeted nor made felt welcome by Mary. All she says is "your facial went over scheduled time so you will not receive your full time today" I thought about it and requested to reschedule my appointment for a better day so I didn't feel even more rushed and unrelaxed. But then I was met with "you can reschedule your appointment, but you will be charged 50% of the service for a same day cancellation. Mind you, I was ON TIME. I ended up still receiving a 60 minute massage from Mary, and she isn't bad at her job, you could just feel it was rushed. I get dressed and head to the front desk where I am met by who I believe is Lizzy. She asked me how my massage went and I said "okay" and she followed that up with "what made it just okay?" I replied with "the fact I didn't get my full time." She then told me "since YOU went over on your time during your facial, we weren't able to accommodate your full time during the massage." Once again, I WAS THERE ON TIME. I am extremely upset as this was supposed to be a birthday treat for myself. I ended up paying for my treatments after given a 25% discount OFF A 90 minute massage. And when I requested a receipt I was told that it wouldn't be available at the moment due to the computer having issues. How convenient! I was 100% failed by this company. read more

What a delightful surprise! My hubby bought me a groupon for this spa. I usually end up being disappointed in groupon gifts, but this spa was Fabulous! The spa is located in an adorable section of Keller that is reminiscent of a trendy, cool spot in Austin or Dallas. As soon as I walked in, I felt relaxed, warm, and cozy ---- some very nice aroma vibes were happening. I was greeted and led back to an area with large, plush chairs which I lounged in while filling out my paper work. I was also offered lavender champagne or hot tea......,I went for that lavender champagne and it did not disappoint ;-) They have a beautifully decorated bathroom in which you change into your robe and flip flops. Then you place your items into a basket and return to the waiting area....and more champagne (or tea). A very nice masseuse named Sydney led me to a lovely, warm massage room and gave me ample time to get situated. I was already calm and relaxed from the ambiance....,and the champagne. The actual massage was one of the best I've ever had! Sydney was amazing. My massage also included a body scrub and peppermint aromatherapy. I was totally chilled out after my session. I have found my new favorite spa in DFW, and already plan on going back after the holidays. There is plenty of free parking. It's easy to miss this cute little area (Towne Center) - when you see the Kroger, turn in and circle around to the side. read more

Lavender Hill spa - Complimentary lavender champagne - Massage Near Me - Keller, Texas

Absolutely wonderful experience! Friendly and knowledgeable staff, incredible facial and massage, and the spa itself is just so relaxing. You can tell that everything is very thought through! Definitely will be returning! read more

I have gone here twice and though I was treated right by the employees it so happened that the last time I was charged twice. When I noticed on my credit card statement back in January, I called them and many times after so they can reverse one of the charges and to this date they have not. At this point I have to believe the owner is a thief! Beware! read more

Lavender Hill spa - Massage Near Me - Keller, Texas

Worst massage I've ever had! The oil/lotion was so cold when it hit my body my entire body would flinch- how relaxing is that! Plus the masseuse must have been new- she spent so much time on the entire right side of my body when she got to the left side I bet she didn't spend 5 minutes total on that side. I've been here before and it was great- probably won't return read more

Yes, it is a lavender spa. From the minute you walk in you are welcomed by the calm lavender smell, beautiful aesthetic adds to the experience and very welcoming environment. It was my first time getting facial as I am always worried about skin break out but I had a great experience. She was very gentle and knowledgeable and did a fabulous job. I will definitely go back!! read more

Yesterday was my first time to enter Lavender Hill Spa. What a great surprise! You will find peace, a kind staff, fun products, and a great massage here. Jenny gives a stellar 90 minute massage! I left detoxed and relaxed. Keller has needed a spa like Lavender Hill! read more

Angela is an expert massage therapist. She includes therapeutic stretching of the muscles that releases the knots. I've been getting massages for years and this was by far the best! Also the day spa itself is the cutest place ever and sells organic products! Highly recommend. read more

I was recommended by Ally to get an Ionic Detox and so I did because I trust her word. 10/10. Paola took great care of me and let me know the benefits of the service as well as what it does in the long run. With the amazing and wonderful staff, it has influenced me to incorporate a spa day in my routine for relaxation needs moving forward! :-)) read more

I happened upon this spa on a recent trip and I could have not been more pleased. I got a facial and was so pleased with my entire experience. Amazing experience. Don't hesitate to book read more

Lavender Hill spa - Take me back to lavender hill - Massage Near Me - Keller, Texas

I received a gift certificate for Christmas gift from my daughter. When I attempted to set up an appointment the business refused to set up an appointment for me without me giving them a credit card number. I advised they were already paid for the service. They refused to schedule me an appointment. This was such poor customer service, I would not use this business. They did refund my daughter, she was dissapointed also, as she thought it was such a great gift to give her mom. I do not recommend this business. ​ read more

Went in for their signature package, a 90 minute Swedish massage and 50 minute facial. Jenny did the massage and it was amazing and thorough with extra attention on my back, as asked but still plenty on hands / feet and scalp. I feel refreshed! (5 stars) Heidi did my facial. It left a lot to be desired (3 stars). She spent most of the time trying to sell me on products in the salon and the salon monthly membership packages. A fair amount of time there was nothing on my face, she was just talking! At least work and talk!! She spent way too much time complaining about my shampoo / conditioner and trying to sell me on the salon's products and their membership. It came across very pushy and not relaxing. I was trying to be polite and ask the occasional question or just say uh-huh but she didn't get it and kept going. This is among the worst facials I've ever had and it didn't help that she shorted me quite a bit of time. She left me in the room to change at 11:07, I'm quick and waited a couple minutes on the table for her to return and start. She left the room promptly at 11:50 for me to dress. So I got about a 40 minute facial, not 50 minutes. I'm not sure if the massage ran over (which I have no control over - I was at the salon early!) or if they don't leave any room in between appointments when you schedule a package but combined with the selling I'd never use her again. read more

I love lavender hill spa! They have so many great services to offer. The employees are always so nice and helpful. The lavender champagne is a must!! Can't wait to go back for my next massage and ion detox!!! read more

I went to Lavender Hill for a facial. The spa is very nice on the inside, and I was greeted immediately by the front desk. Heidi did my facial and she was outstanding! She answered all of my questions and made me feel very comfortable. She was also able to recommend some products to help some problem areas. I will definitely be going back! read more

Heidi is amazing! I absolutely love her! I've been going to her for my facials for the last few months! She is so professional & very knowledgeable! She takes her time in educating me on my skin and how to care for my skin at home! The spa is very clean & relaxing! All the ladies there are so welcoming and nice! read more

Lyssa did an amazing an amazing massage job for my daughter. She had been holding a sick baby for a week and really had a lot of tension in her upper back and arms and really needed some work done! She was sooooo happy after her massage! read more

Lavender Hill spa provides a total ambience and experience. I had a facial with Dayla Phillips, a knowledgeable and experienced aesthetician. Both me and my face were refreshed. Allie at the front desk was friendly and kind. You'll be taken care of from champagne to slippers! It was just the break I needed from a stressful week. read more

Had the BEST day at the spa with my Mom today. We both had the Holiday facials and Body scrub/massages. Stephanie, the massage therapist, had very strong hands and was able to work out my muscle knots without pain while maintaining my relaxation state. Kim, the esthetician, was also amazing! The facials were individualized to our skin care needs. All of the products were natural and smelled amazing! They have a relaxation room with a fountain on the wall and serve you hot tea or lavender champagne along with a warm neck wrap, all while wearing a nice cozy robe and slippers. I've been to spas around the world and highly recommend this quaint little gem in the heart of Keller Town Center. read more

The massage and facial were wonderful. Environment was welcoming and clean. The only reason I'm not giving 5 stars is because my massage therapist was not clean herself (her hair was super greasy) and she smelled pretty bad. She did a great job - it's just that every time she moved by my head I could smell her and it was very unpleasant. I'll still go back, but I will ask for a different massage therapist who will hopefully have better personal hygiene. read more

Ok, my son in Florida booked this appointment for me. Already I'm not impressed. The email they sent did not include the address or phone number. The form that was attached and required was very harsh in tone. It seemed designed to discourage male clients. Full charges for a few minutes late and and immediate expulsion, full pay, and possibly call police if the operator thinks you touched them ? What man wants the possibility of being falsely accused ? I will go because my son already paid. But this will be my only visit. read more

Lavender Hill Spa continues to disappoint. They can cancel your appointment at anytime, even the same day without any accountability but if you do the same even in an emergency you lose a credit. They will never respond to an email inquiry. Sometimes they send you reminders and sometimes they don't. Remembers are sometimes sent 5 min before your appointment not the day before as explained. The front desk doesn't seem it have a good understanding of the packages or the add on's. Very unprofessional communication when you can actually get a hold of someone. There were some good experiences but for a spa which is meant to be a treat they should all be good experiences. I was a member that still has credits and cannot get an answer if I can still use the credits or not. My wife emailed them the question two weeks ago and never heard back but today they reached out 5 hours before her massage and canceled it. They do have really good masseuse's so it really is a shame for a business with so much potential to be falling short on customer service from management and the front desk. read more

Pros: Bought the Peppermint Champagne 90 min spa package off of Groupon for my friends birthday. The spa itself is a cute cozy spa in a quiet shopping plaza. We thought we might have been late but it turns out they closed the spa for our appointment so we were the only customers there. That definitely made my friend and I feel hella exclusive. The facial was super soothing. The esthetician was super friendly and attentive. My masseuse was also very attentive. I didn't even have to ask or tell her when or where to apply deeper pressure, she just went for it as she progressed thru the massage. As a person who deals with high stress and muscle spasms in my neck....that little bit meant the world. I didn't have to pause and explain where and how deep I felt the tightness and if she could focus on those areas....she just went for it. Personally, I judge my spa services on my ability to completely relax and I must say, I fell asleep twice. The lavender champagne was different but delicious. (*hello new brunch drink*) The spa itself was decorated very nicely as well. I would come back, in fact I'm probably bringing my sisters. Cons: Given that it is a small spa, the waiting/holding area is open to the break room so you can see the employees fussing about and if it's really quiet you can hear their conversations in the break room. Towards the end of our services there was a little kid playing around. I like kids, but I don't want to see them running around a store. The staff was very sweet and personable. Although I didn't really appreciate being called "sweet girl" like a puppy. I know she was just trying to be friendly but come on!! read more

Lavender Hill spa - Massage Near Me - Keller, Texas

Came in today looking to book and appt. They don't make it easy. Walked in and one person at front desk handed me off to another person at front desk to wait on a customer who walked in after me. Then when they tried to run my card the person that first blew me off again told me she 'appreciated me waiting' again. Too bad as I would have used them once a week for time I will be working here. Neither person seemed to know how to do basic stuff some good thing there are two of them. read more

Bought a package to treat my Mother. She forgot the time and was late. They were so wonderful. They fit her in anyway and she just enjoyed it so much. She got a massage and a facial and said she felt so pampered. I thought it was worth every penny and will be gifting my Mother again at this lovely place. read more

my massage was absolutely fabulous. the staff treated me like royalty and were so kind. the place is beautiful and has a very relaxing atmosphere. thank you! read more

My husband and I have been going here for years. Regina is the best around. But Dayla was the manager and she is very missed. The owner needs to bring her back. She was personable and knew everything about her clients. Now it seems very generic. read more

I got a facial and sugaring done.This place is quaint and awesome.They provide all types of services and use top notch products.

I went there today. I had a 90 minute massage with Stephanie who I've seen before. She's amazing. I've seen other therapists there too who were also great! The experience there is awesome! First you get into a comfy robe and take a seat in the waiting area which has a water fountain and relaxing low lighting. Then you're offered something to drink. I took the Lavender mimosa because i needed it, lol! It was delicious! They also put a warm aromatic thing around my neck that feels like a long warm hug while you wait for your therapist to come get you. Their rooms are super cozy and plush. Aroma heaven! They have a great retail area as well! I took one of their aromatic things home to for myself. I love this place! read more

Lavender Hill spa - Sitting in the cozy chair with my lavender mimosa waiting for my turn. - Massage Near Me - Keller, Texas

Excellent treatment and friendly staff. I felt pampered from the moment I walked through the door starting with a chilled glass of champagne and a warm fuzzy robe. The knots are gone and I feel fantastic, so good that I booked my next massage before I left! read more

I would highly recommend Lavender Hill Spa to anyone looking for a luxurious spa experience! The spa is nestled in quaint downtown Keller. The staff was warm and welcoming. My husband and I were greeted with LHS' signature lavender champagne; it was delicious! I received a Sweet Tea and CBD Scrub and Massage with Erika and my husband had the Deep Tissue Massage with Regina. Erika and Regina are extremely talented massage therapists! They made this experience worth every penny. We left feeling refreshed and amazing and will be back again very soon! read more

I am in love with lavender hill spa. I was introduced via a FB ad and attended a open house event where I experienced a chair massage and a mini facial. I was eager to buy a promo package and couldnt wait to redeem it. I had a 50min CBD massage with Anthony, his pressure and focus on my trouble spots was wonderful. I was so relaxed I snoozed most of my 50 min facial. However, when I was coherent the aesthetician impressed me with her detail oriented treatment. My skin was visibly lifted, hydrated, and rejuvenated after she massaged and drained all my stress away. I have purchased another package and will be thrilled to go back. My only advice is to schedule some downtime before between and after your services so you can completely relax and enjoy the amenities and quite area. read more

I LOVE the luxury experience at Lavender Hill and have invested in a monthly membership. You are pampered from the minute you walk in the door to every experience from the incredible massage therapist with Regina, facial esthetician with Kim who uses top of the line organic materials. Their retail product selections are the best. Dayla manages the facility and team to ensure you have the best experience. From the robes/slippers, to lavender mimosa or tea to the beautiful decor and friendly team, you could not ask for a better experience! read more

Wonderful experience! Excellent customer service and the most relaxing atmosphere! The champagne was delish and I can't wait to go back!