I had a very disappointing experience during my recent appointment. The technician arrived 11 minutes late and, to my memory, never introduced herself by name. When I politely asked how much longer it would be, her response was snippy and unprofessional. She even asked, "Why? Do you have somewhere else you need to be?" I explained that I had another appointment and would need to call and push it back. Her only response was an annoyed sigh. I had to decline an originally planned part of my service because the new product (an only option) used has something I'm allergic to in it. Throughout the service, she barely spoke to me and only offered to count down halfway through the wax appointment. It was more painful than usual and felt very rushed. Her overall demeanor made me feel like she was annoyed to be there--or at least annoyed to be working with me. To make matters worse, it has been two days since my appointment and I have not received any follow-up survey, which is usually standard. This is not the level of professionalism I expect, and it made the entire visit uncomfortable. I doubt I will return to this establishment and will definitely decline service from this technician. read more

Surita did a wonderful job. She was quick and gentle. This was my first time back in months. I has to stop due to chemotherapy, but I have stopped my chemotherapy. read more

Thank you Emily for refunding me my money after the girl behind the front desk did not know what she doing. I am an orange club member with Waxing the City. I asked the girl at the front desk twice if she had applied my credit to my transaction, both times she reassured me it was. Alison, the girl who did my wax also said it was applied. But...As soon as I got in car I checked my bank account and my receipt, I was charged full price for everything. She girls at the front desk did not honor my orange club membership. I walked back inside...about 30mins later I received a text from Emily saying she had fixed it and would see a refund a few days later. All of this could have been avoided if the girl at the front desk knew what she doing. Oh! And they did not offer to set me up for a future appointments. I guess they don't want my business. read more

Went in as a first time customer and Miriam made me feel right at home! I got a bikini wax and she literally talked me through the whole process and self-care after waxing. She's very knowledgeable and made it a smooth process for me! It wasn't even as half as bad as I thought it would be! She definitely gained a loyal customer! Can't wait to be back, great customer service! read more

Last week I went to Andy for a Brazilian wax and it was one of the best waxing experiences I've ever had! I was in town visiting my parents for the week and had a free hour, so I called Waxing The City to see if they could fit me in last minute. They had amazing reviews already so I was really hoping I could get in. They were able to accommodate me immediately! The shop was bright, the front desk staff was sweet and professional, and everything looked impeccably clean and sanitary. Andy made me feel super comfortable and waxed me SO fast with very little discomfort. I can't recommend this place enough! Thank you Waxing The City for the amazing experience! read more

Quickly contacted for appointment confirming. Rachel did a great job. I had 3 services, and she completed in a timely manner.

Outstanding experience. I had a bikini wax session with Cassie and she is ah-mah-zing. She took the time to work on her magic and she tried to talk to me to make the session seamless and short and painless. I would definitely come back again!!! read more

This was by far the best wax experience I've had. Victoria was amazing. This place is very clean and she's very professional and soft spoken. It was close to painless! I recommend anyone wanting a wax to visit Waxing The City! read more

Miriam is the best! I've seen her for almost 5 years--she is so knowledgeable about skin & aftercare! Take her advice!! We also have great conversations which always make the sessions seem painless! :) read more

While searching for a waxing place, I stumbled across Waxing the City. Initially it was the Dallas location but this location opened about six months ago. They always send emails about opportunities to get waxed by someone who is in training to become an esthetician. After months of not responding to any of their model calls, I decided to call in one day. The day I wanted was booked and the next available days I was unable to make an appointment because they conflicted with my work schedule. After being on the wait list, I began to give up the idea of going in. But then I received a call from Jennifer and she offered to put me on the list for yesterday. I made my appointment and came in early to fill out paperwork. That process was really simple and seamless. Megan was my waxer and she was very friendly. She was easy to talk to and she was great about attention to detail. She even took extra time with me because she wanted the wax job to be to my satisfaction. I really appreciate her going over the allotted time to make sure that I was happy with the services provided. read more

Waxing The City - You can charge your phone while you have services done? Sweet! - Waxing Near Me - Southlake, Texas

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This place is so great! Awesome customer service is paramount and the ladies I met today were on point! Amber did my brows and she's a sweetie! The 50% off was a perfect introduction to this business so I look forward to coming back! read more

Waxing The City - Don't look at my eyebrows - Waxing Near Me - Southlake, Texas

First time I went was great! Second time, not so much. I won't be back anymore. Both times I got a Brazilian wax & underarm wax. The first time, it was great & they honored the 50% off the service(whichever one cost most) and she took off 97% of my hair. The second time, a lot of areas on the Brazilian were clearly missed and because of this, I have to Shave. I realize this of course when I went home and looked. For the price you pay to have a Brazilian, no spots should be missed especially long hairs & causing you to not even have to wait it out to shave. Which I am going to have to do now. I'm not going to continue to pay $65 for wax that still leaves a good amount. (Without going into details). Not worth it. I'm giving 1 star for my first visit, 1 star for the customer service & 1 for cleanliness. -Not worth it. Hair still left on that shouldn't have been (-2 stars) that's the whole point of going here. read more

Today I got the best Brazilian Wax EVER from Crystal. She is very professional, amazing, lovely and so sweet girl. I highly recommend to ask for her! :) She is the best!!! I really wanted to give 5 stars for my experience in "Waxing the City" but.... the girl in the reception was very mean and rude to me! She definitely does not like her job! So, better just ignore her, and enjoy your experience with the staff. read more

Review on underarm wax only: I believe I saw Miriam and the service was great. Wax was painless but I have done wax before and I am use to it. What I enjoy is how detailed they are with the wax. They pull the magnify mirror with the light so you can see all the little hairs. Yikes! So I came out super smooth. Conversations as nice and easy never forced. In total service was about 20 minutes max. The reason for the star loss is the price. Granted I used the 50% promo for first time users. But $24 for underarms is a bit hard to justify. Might try their buy 9 waxes get 1 deal. read more

Waxing the City is easy to find and located in a great area of South Lake. The facilities were clean and up to date. The girls working all seemed nice and like they were really on top of their game. Mariam (98% sure that was her name) waxed my legs. She has been waxing for a very long time and indicated that it is a true passion of hers. I found her to be very knowledgeable and informative about tips and tricks that would help me to get the most out of my wax. This was by far the least painful waxing experience I've had too! Due to it's close proximity to my work, I intend to be back in 4 weeks for another leg wax. Because, legsbehonest (#puns) not having to shave and finding my hair growing more slowly, sparsely and softly is enough to make me want to cry. Oh, happy day. read more

Awesome experience was very nervous and Cassie made me feel very comfortable. Very knowledgeable and answered all my questions. Recommended products and was just the nicest person. read more

The staff was so sweet! They're so welcoming and thy make you very comfortable--this was especially true for my because it was my first time getting a bikini wax and I was nervous. The results were great and lasted a good amount of time, would recommend! read more

I was a little apprehensive about waxing after having an "omg I would rather swim in a pool of electric eels" experience with a home waxing kit ages ago. I selected this place based on the reviews and I wasn't disappointed. I was met with a friendly receptionist where I filled out a brief questionnaire for being a new customer. I received the 50% off first discount, yippee! I was introduced to my aesthetician Jasmine who led me to a clean, quiet room. I told her I was there for a Brazilian and that it was my first time. I asked questions about how she planned to do the waxing procedure and her experience. She answered all of my concerns and put me at ease. Jasmine was sweet and professional. I had done a fair bit of research about Brazilian waxing and was happy when Jasmine explained Waxing the City used hard wax which is better for the skin and is far less painful. She talked to me throughout the process, making sure I was comfortable, asking me if the temp of the wax was ok for me and she kept up a great conversation. She definitely kept my mind off the waxing and it was over before I knew it. The Brazilian took about 40-45 minutes from start to finish and I was pleased with the results. For anyone contemplating having this done, I highly recommend this place and I especially recommend asking for Jasmine. This was a great first time experience!!! read more

Just went to this location after the last lady left the N. tarrant location. After reading reviews I decided to go with Cassie. I am so glad I did! She was great!! Can't wait for my next appointment with her! Update: I had a Brazilian was today with Cassie.. she is just amazing! Bathrooms are very clean! Front desk lady was super nice as well! read more

I have been going to see Cassie for waxing for a couple years , and shes the BEST! Always on time, efficient, and cares about your body and skin routine ! Highly recommend ! read more

It comes as no surprise that this is another 5 star review... This place is fantastic! This was my very first waxing experience, ever, and I am so glad I listened to my fellow yelpers and came here. This place is not only clean and professional, but they are fun and kind as well. They know exactly how to put you at ease for this type of service. I scheduled Amorette online via their website and it was the most seamless process. Once I arrived at the salon the waxing associates knew exactly who I was, that it was my first time and already had all my info. The appointment itself was a great experience with Amorette taking care of me the whole time! I will admit it was painful, but when I have an event I need waxing for in the future I will definitely be back here! read more

Don't do it Men! Never in the 10 years that I started getting my eyebrows waxed has a person/place been so bad at trimming or even correcting the issue. One eyebrow was taken up higher than the other, completely destroying its original shape. How did she not see this!! One brow was longer, with more hair than the other and now my eyebrows are up higher, ahhh!! They fixed what could be done, and didn't even offer a refund! No Manager in site. read more

Just finished my first session here for a lower leg wax & underarms & am very pleased! Evelyn was great at her work, the pain level was relatively low but then I wax/sugar pretty frequent, so I know what to expect. But Evelyn made quick work of it without making me feel rushed, she's very personable & friendly & that always helps pass the time with some casual conversation to keep your mind off of the waxing. The salon itself is pretty cool, very modern & welcoming, & Olivia at the reception counter is just as sweet as can be. I read previous reviews about a "no tipping" policy but they have a sign on the front desk that says they heard their clients & they now allow tipping if you wish to add an extra "thank you", which I never mind doing when I receive quality service! And the 50% discount on your first visit (highest priced service) is a lovely welcome indeed. The location is extremely convenient just up the road off Southlake Blvd, I love that they're open 7 days a week, late until 8pm on week nights, & are open on Sundays! All very helpful for someone like me who often works past 6pm in my 8-5 job! I'll definitely be a repeat customer! read more

I went in for my first bikini wax and chose Miriam after her favorable reviews. She led me thru the entire process and it wasn't as painful as I had expected. I will definitely be back! read more

Had my first brazillian 4 1/2 weeks ago and am very pleased with the service. April was my cerologist and she was very nice. She worked in small increments and took her time to do a good job. The first was is 50% off so that definitely drew me in. Also, they offer 20% off for Southlake Townsquare employees! I had some swelling and redness for a quite a few days following but I will be returning this week for a follow-up to see if the result is the same. Summer time is here ladies, go check them out! read more

Cannot day enough good things about my first experience with this place. The shop was super cute and clean, everyone was above and beyond nice. It seems that they thought of every little detail to provide the best service. Alison was my cerologist and made the whole experience comfortable, from start to finish. I was nervous going in, but left wanting to come back! read more

Meagan is so wonderful! I've been seeing her for over a year and I never wanted to wax! She is so sweet, educated as she works and always makes me feel comfortable. Check them out and ask for Meagan! read more

With two little boys and a husband who works 70 plus hours a week, my time, especially my weekends, especially Sundays! is very very precious to me. So when I am at a store the claims to open at 11 and 50 minutes later I am still sitting in my car because no one is in the store and no one is answering the phone, I'm going to be pretty unhappy. Not happy!!!!!! read more

Super staff and good deals on services. They took me as a walk in and I did not have to wait long at all. They also have awesome lotions and scrubs. read more

Tierney did a great job getting my quarantine eyebrows looking normal again! She gave my brows a great shape, and somehow the wax didn't hurt. Everyone there was wearing masks and it felt very clean and safe. Already booked my next appointment. read more

I had an eyebrow, lip and chin and with first-time discount (from Yelp), it was only $34 before tip. Megan did the wax and was very knowledgeable and professional. I enjoyed the wax product they used too. Check it out! read more

By far the best waxing experience I have ever had. Minimal pain and such a sweet technician. Cassie was sweet and caring and answered all my questions. Will not go anywhere else for waxing from now on. read more

I absolutely love this place! I've been going for about 4 or 5 months now and I have never walked out disappointed. Everyone is supper sweet. I would recommend that you set an appointment online or by calling just to make sure you get in at the time you want because I have been at times that they seem like they are pretty booked. I've been seeing Kourtney for a while and she does amazing on my eyebrows and all other services that I have done. Ohh and the wax has to have some sort of magic in it because it is almost painless. I can't say enough good things about this place, definitely give this place a try if you're looking for a new place to get all smooth, you will want to go back I promise. read more

This location is excellent! Very easy to get to and it always smells amazing bc of Nothing Bundt Cakes next door. Online scheduling for this spot is easy to use and the front desk receptionist is always very friendly and good about answering calls right away. read more

Fantastic first services by Tiernay! Tiernay is super professional and listens to any questions or concerns regarding any type of waxing. I will defintely return f or future services. read more

Amorette is AMAZING! She keeps you entertained and does an amazing job! I love her! If you happen to go to the phenomenal company for your waxing needs, ask for Amorette, she won't disappoint!!! read more

I went to the Southlake location. Evelyn was totally awesome, quick, professional & personable!!! Great experience...cool, contemporary atmosphere & I left with samples of fun products! I'd come back for sure! read more

After so many horrible experiences getting a quick eye brow wax at the nail spa... I finally decided to try Waxing the City. I went to yelp and my fellow yelpers suggested Amorette Perez so since she was booked up for a couple weeks I waited it out. I AM SO HAPPY I DID. Amorette is not only an awesome esthetician because she's so gentle and patient, but she is THE sweetest person. Waxing used to be an anxious experience for me but now that I go to Amorette it's so relaxing, almost spa like!!! My mom started going and she loves Tierney so I recommend either Amorette or Tierney!!! Both very nice people and GREAT estheticians! read more

This was my first "wax" and honestly I wasn't sure I could go through with it, I'd read horror stories and wasn't sure what to expect. From the moment I walked in, the staff was very kind and very accommodating which eased my anxiety a bit. Then when I met Tierney, she made me feel comfortable and less unsure. I told her that I wasn't positive how far I'd get, but I'd give it a try. Well, not only did she do a fabulous job, but she checked with me throughout the entire process and made sure I was ok. I may never shave again and I'll definitely be back in a few weeks. Thank you Waxing The City for having such a comfortable place to go and for having a 5 star employee like Tierney. This location is definitely an asset to Southlake. read more

I previously went to a waxing place in Lewisville, but once we moved I tried to find another one closer to work. Waxing The City has GREAT hours to fit anyone's schedule, too. I was lucky to get scheduled with Amorette. She was just amazing. I'd recommend anyone to her. She was running a bit behind when I got there, but to me that just meant she was doing her job thoroughly, unlike other places that are in and out in under 10 minutes. I also really appreciated that she left the room to give me some time to prepare, versus my previous place where the girl just stayed in the room prepping her stuff and told me to go ahead and undress. I know they're about to be up close and personal, but it's still awkward. Amorette was very friendly and we just chatted throughout my entire session like old friends. I have no doubt she's this way with all of her clients! She was also very thorough and took the time to make sure that the job was done well. I know I left my previous place with random patches of hair that just broke off instead of being removed completely and I'd be left to do clean up after paying for a wax. So I really appreciated Amorette making sure everything I wanted was removed. I'm so glad to have found a new go-to place for waxing, and I love that I ended up liking it even better than where I previously went! read more