If I could give this organization a 10 I would…read more Placing a loved one in hospice is so difficult. You question whether you are doing the right thing. These hospice nurses however, are the kindest, most gentle, and loving people I have ever met. Mark, Jhewel, and Carmelita were ALWAYS there when I needed them. Whenever I called, a real person ALWAYS answered-even on the weekends, after hours, whenever! Honestly, hand to heart, these people are angels on earth and I feel incredibly blessed that my mom and I were able to experience such love and kindness during her last days. She passed less than a week ago but I think because of their work I can bear the loss much better.

I wish I could find the perfect way to thank the Hospice Care of the Valley and the whole TEAM…read more Michelle- thank you for making everything so fast and smooth- arranging the transition of my uncle from hospital to hospice care. Jhewel- you are a real GEM! Thank you for being supportive, caring and extending your hand and heart to my uncle and the whole family. Thank you for answering my phone calls especially during the most difficult times and for reassuring me. And lastly, thank you for making my uncle very comfortable during his last hour of his life. I will always be grateful to your kindness and big heart. Mark- thank you so much! You were very supportive to my aunt and she really appreciates your kindness! Nelson- thank you for being there during the final hours of my uncle. My family appreciates your great service, kindness and great knowledge. Sylvia- thank you for all your help and support! I highly recommend Hospice Care of the Valley.

As a PT myself I was very impressed with the responsive and caring nursing team. The staff…read moreanswered all my questions with great concern. The facility is well maintained and the rehab team is top notch.

OakView skilled nursing facility is a top-notch location for acute rehab. From the moment you drive…read moreup to the facility, walk into the building and go to your assigned room, you can see the building is very well taken care of and nicely decorated. This is important as it shows their attention to detail. In the room, there is a lovely armoire for every patient to use for their belongings along with a nightstand, hospital bed and tray. The armoire is much nicer and larger than the usual small closet you find in most facilities. The true star of the facility are the employees. The CNA's are always quick to respond and provide you with the service you need. The LVN's who dispense the medication are equally quick to help and all of them have kind words along with words of encouragement for each patient. Unfortunately, I have been in numerous facilities and non of them compare. OakView is fine tuned and runs very smoothly. Administrative staff checks on the patients frequently to make sure all needs are met. Treatment plans are prepared by medical staff. And the social worker is very kind and extremely helpful in taking care of the patient while on the premises but also after they leave OakView. She even called me two days after my release from OakView to check on me and to see if there was any additional needs I had. I was extremely impressed by this as I had never had this happen before. Never was there a social worker that did a third of the work this woman did let alone follow through and show she cared every step of the way. OakView feels like a resort with medical assistance, not a skilled nursing facility. The food is excellent and if it's not to your liking, the chef is willing to prepare something that meets your desires. No other facility I know of does that. If and when I need to be in a skilled nursing facility again, I hope I am blessed to be able to find a room at OakView. I highly recommend it. P.S. They also have an assisted living facility.

For those of you who know. I love my mother. I'm fact I am proud to call myself a mamas boy…read more Anyway mom has really bad back pain and recently started fainting. It was getting so bad we had to take her the hospital a few times. One of this times they discharged her to Camarillo Health Care center. She wasn't in there for more than 10 minutes and she wanted out. The place smelled there were people wandering the halls people screening and no one around to help. Well as it turned out we only had to go to that facility because Mom had advantage pro health care HMO insurance and the choice of post care was very limited. At the hospital they said if we cancel her Advantage pro and then she will just have Medicare A+B and with her medi cal she would be covered well. So we got lucky that we got this all fixed and she was admitted into TOPA. After the experience in Camarillo we were so thankful to be near the house here in TO. First of all the place is clean. It doesn't smell. The staff is nice and helpful. So I don't know what happened with everyone else here on Yelp but they must have been picky cause in the world of post care this place is nice! After her stay of 30 days I heard no complaints. She said the food was good and they had planned events. Like a mariachi band for Hispanic heritage month and taco Thursdays. On her way out everyone was saying good bye and hugging and kissing. So suffice it to say I recommend TOPA wholeheartedly.

My father was there for rehab after a hospital stay. The PT team seemed to be caring and…read moresupportive. The wait times for getting help is very unreasonable- 45 min to use the bathroom is unacceptable. My dad came out of there worse off than when he arrived - during his stay he contracted a very contagious infection and came home with an undocumented ulcer, which has to be treated by a wound care specialist. The rooms are very old- 3 people to a room and 6 people using one bathroom, bathrooms are not sanitized between uses. 1 shower in the hallway, nurse couldn't tell my father if it had been cleaned and sanitized before they wanted him to use it, so he refused. I highly suggest you check out this facility before sending a loved one there.

When my mother slipped and dislocated her shoulder, we needed immediate, reliable help. Theresa at…read moreAbsolute Home Care Inc. was incredibly attentive and responsive, arranging for a caregiver, Maureen, to be there as soon as Mom was discharged from the hospital. Maureen was fantastic; she provided such wonderful care and companionship that Mom absolutely adored her. What started as short-term recovery care turned into an eight-year relationship after Mom developed dementia. Absolute Home Care was there for us through every stage, maintaining consistent, high-quality, and deeply personal care. They truly became an extension of our family, and I am so grateful for the peace of mind they gave us over those years.

Although our call for temporary care was truly last minute, Theresa (AHC Owner) came to the rescue…read moreto help coordinate and facilitate immediate assistance to my grandmother in a timely manner. My 87 year old grandmother has polio since childhood and require full assistance to ambulate. Along with this, she also has other chronic conditions that require continued support and assistance. My grandmother was so pleased and enjoyed the company of her caregiver. She was very sweet, professional, knowledgable, compassionate, and catered to my grandmother's needs from personal care, to meal preparation, medication management, AND spending time engaging & listening to my grandmother as she shared timeless stories about the past. This alone IS priceless! Absolute Home Care is truly a blessing to our family and highly recommend their professional services to all of our friends and family. As always, a BIG THANK YOU for understanding my grandmother's needs, for your continued support, and most of all for going above and beyond the call of duty.

As the daughter of a rather stubborn, critical mom with a horrendous cancerous wound on her face, I…read moream grateful to the whole staff of Comfort Care Hospice for their patience and accommodating responses to both her needs and wishes. First of all, they helped her understand her need for that level of care. That was an accomplishment in itself! Then, for over a year, they sent a nurse 3 times a week, numerous pharmaceutical, medical, and personal supplies by special delivery, and fielded questions and concerns by phone. We loved her main nurse, Shirley, who was the epitome of caring and patience! We also appreciated the truthful, yet diplomatic, evaluation of my mom's condition by her and all staff. I would say that sometimes supply orders seemed to be overlooked at first, but then when I called, the staff bent over backwards to see that the provisions got to us. All in all, I'm very grateful to Comfort Hospice Care for supporting us through that very difficult season of life!

I cannot say enough good things about the care and compassion we received from Comfort Hospice Care…read moreDuring one of the most difficult times in our lives, Adrik and his team provided not only professional medical support but also emotional comfort that truly made a difference. From the very beginning, every nurse, aide, and coordinator treated my dad and our entire family--with dignity, kindness, and respect. They were always responsive, gentle, and deeply human in how they handled every situation. They took the time to explain what to expect, answered all of our questions with patience, and supported us in ways we didn't even know we needed. We are forever grateful to Comfort Hospice Care. THANK YOU for being a great support during such a dark time

The nurses are amazing! John serviced my grandfather after…read morehe had open heart surgery and he was very kind and able to explain after care to my mother. It was a great experience!

I needed a home health service for weekly injections. Bridges was recommended to me by Chaplain…read moreLorraine and I'm thrilled that I got to work with them. Their staff is professional. They were always courteous and quick to answer my questions or return a call if needed. Meritor was my nurse and she was absolutely wonderful. She was kind and caring and brightened my home and my day every time I saw her. I would highly recommended Bridges to anyone needing home health care.

My grandmother was admitted into Serenity Hospice Care (operating under Good Heart Hospice) and we…read morecould not have been more pleased with the staff (Kimberly, Rachelle, and Alex are amazing). They were so gentle and caring with my grandmother. They were also informative with us (the entire family) as to what was going on and what the next steps would be. I would highly recommend Harbor Hospice should you need to admit a family member in their facilities. The care to my grandmother and to us was more than what I expected.

Thanks to Serenity Hospice Care Provider, for caring for my Grandma. We were amazed how comfortable…read moreyou made her last few days. Our family will always be grateful for Serenity Hospice Care Provider. Please accept our gratitude.

We recently contracted with Access TLC to provide home health care service for our Mom. We are…read morevery pleased with the care she is receiving. We originally reached out to Nurse Mary based on a recommendation from our local church. Ms. Jude came to our home and provided all of the inforamtion and answered our questions, completely. Ms. Falcon is our primary care giver and we could not be more pleased with her. She is professional, caring and loving towards our Mom. I have complete faith and trust in this lady, and she always provides with an updated care report and how everything is going. If you are looking for home health care needs or hospice services, please reach out to Access TLC and have a conversatioon with their team. again, I highly recommend the service of Ms. Jade and Ms. Falcon. Wishing you and your family all the best on your recovery journey forward.

As an organization that services the healthcare needs of special populations this company falls…read moreshort of reasonable expectations. A brief exchange with front office personnel makes obvious marked deficits in the areas of reliability, communication, professional conduct, emotional regulation and follow-through. If this is any indicator of company culture and overall professionalism company-wide, I would encourage those not limited by service area restrictions to strongly consider an alternate agency, one capable of meeting the sensitive needs of those they service, and whose customer service interactions better reflect the company's mission and values. For those subjected to the monopoly Access TLC has on the Ventura county service area, I cannot stress enough that you will likely be better served by avoiding any case-handling by office assistant, Gabriela P. This individual is tasked with the critical role of proofing and submitting paperwork (on your behalf) to state-level agencies. Several business days after initiating contact and verbally confirming receipt of documents and stating they would be submitted I received confusing telephone call in which she claimed no independent recollection of our conversation and reported an issue with the paperwork (which she had cleared days prior). This resulted in further authorization delays because the documents had not even been submitted. When confronted with an account of prior communication she simply blamed the situation on her having to "manage hundreds of client forms" (as is her job). Rather than apologizing or admitting fault Gabriela became argumentative and tried to take corrective action to swiftly cover her mistake. When pressed multiple times for an alternate resolution she interrupted repeatedly, mid-sentence, and in a bizarre act of gaslighting, accused me of actually yelling at her. After asking for her supervisor I received the same maltreatment from "leadership" who was again dismissive of the confusion and mistake they created. It was an unfortunate and frustrating encounter. The ordfeal was nothing short of a messy disaster. I disagree with AccessTLC's policy of delegating high priority tasks to an office assistant, rather than a case manager. For reasons mentioned, a more senior person should be appointed to serve in this role. Please be sure to request written or email confirmation from this organization on every aciton they claimed to have taken. A paper trail is necessary. When possible, contact any involved third parties to ensure a task has actually been completed irrespective of any claims made by AccessTLC. Do not trust, only verify. You cannot fully trust an organization that employs individuals who operate in this way. Beware of the "Gabriela's" of the world who seem to exist only to makes the lives other others more challenging