There are a lot of techs at this nail salon, and not all of them know what they're doing. I even had a worker tell me not to come back for a certain tech. You need an appointment to be seen basically. Walk ups take last priority and can have to wait extended amounts of time read more

Booked a beloved $55 pedicure and got a 15 min pedicure! Horrible... my feet still have calluses and the woman was more interested in her phone than the pedicure! read more

so I love this place don't get me wrong, but I went to get a FILL, two nails came off. with French tip & it was 75$ I honestly felt very weird when they said $75. I just don't understand how I got a FILL, 2 nails repair & shellac French tip for $75.... like I'm really trynna understand the price.. be mindful my nails already broke 1 off, I got them done the 8th it hasn't even been 2 full weeks... read more

Obsession Nail & Spa - Nail Salons Near Me - Rochester, Michigan

There is a girl at the front desk name Cassandra who is scamming the system. She overcharges or says gift cards don't work so she can pocket extra cash. We caught her doing this multiple times and when we correct her mistake she plays dumb. We have reported this to law enforcement but totally would stay away from this place. read more

Eric N. does the best dip!! Only one I trust to do dip on my nails he is amazing !!! 100% recommend him if u go to obsession for dip read more

Obsession Nail & Spa - Dip OPI R44 - Nail Salons Near Me - Rochester, Michigan

Worst customer service and has been going downhill for a while. Took a break from this salon only to go back for another try...waited 45 min for an appt I made and never acknowledged. Will not be back..... read more

I've gotten a dip manicure several times here! Was very pleased each time with promptness of service, appearance of the nails, quality of the manicure, and durability. Highly recommend! read more

Obsession Nail & Spa - Dip "love is in the bare" - Nail Salons Near Me - Rochester, Michigan

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The prices from when you book the appointment, to when you pay for them, go up conveniently. I was questioning it, when another customer asked the exact same question. I have coming here for about a year now and the prices are just inconsistent each visit and the work is not great anymore. Don't waste your money. read more

I checked out Obsession Nail & Spa today since I was in the area. I did not have an appointment but they took me right away. I wanted to try the Dip Powder. My service was with Kim, who was great. $40 and I absolutely loved the service. In and out within 30 minutes! read more

Obsession Nail & Spa - Dip Powder # 085 - Nail Salons Near Me - Rochester, Michigan

Went into the salon as a walk in. The man who did my nails (Eric) was friendly and most of the staff who were there also seemed friendly, but the lady who did my daughter's nails was very rude and aggressive. A couple of my nails are crooked but look okay for the most part. read more

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There is only 1 tech I avoid there. Otherwise, I've always received great and fast service. Front desk is always busy but overall pretty nice and professional read more

I guess this place only caters to long time consistent clients. I decided to get my nails done after almost a year of not having them done. I was very excited and was fine with waiting 30 minutes for a walk in since I didn't book an appointment. It started out great but unfortunately the tech rushed through the end leaving bubbles and an unfinished look. My nails started chipping and peeling 2 days after and they look awful... which is troubling considering the tech had guaranteed longer lasting nails and polish by getting the dip which btw is more expensive. I've literally gone to obsession since I was a kid so it doesn't bring me joy to write this but at this point I'm literally over getting scammed out of money by nail techs that either rush through or cannot complete their service with a happy client. The second I was up to wash my hands another client was in the chair discouraging me to even share my unhappiness with my nails. 75 dollars later and my nails literally look like shit not even a full week after. read more

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T did my nails and they looked great. All the employees are very friendly. Overall the quality is good and the prices are fine as well! I hope to come again. Thank you! read more

Obsession Nail & Spa - Nail Salons Near Me - Rochester, Michigan

Me and my family used to go here all the time to get our gel nails done. Definitely not after this time, a week after i got my nails done they started changing colors and she had made my nails crooked and all the materials they were using was not sanitary at all, nothing was cleaned after they finished someone's nails, they would use the same supplies for the next costumer. They are also very rude and talk bad about you. And told me they would not redo my nails because i used hair dye or something to make them turn this color. Which i don't do anything i just got out of high school so i don't work. My sister is a cosmetologist and said gel should never turn like that, and it never has out of all the years i've got them done. I DO NOT RECOMMEND THE ROCHESTER HILLS LOCATION. the girl who did my nails was named Michelle. So if u come to this salon i do not recommend going to her. read more

Obsession Nail & Spa - Nail Salons Near Me - Rochester, Michigan

I saw a review on here that made me very sad because every single time I come in to Obsession I am always greeted with smiling faces and although I've never seen Katelyn for my nails she always says "Hiii bestie" (because she's used to me greeting her that way) and I see T who always does my nails (who's station is right next to hers) and I have never left there unhappy, but I get to watch her work and see the nails she does and they also always look beautiful. T's work is always beyond amazing and the designs are beautiful and he works diligently to make sure his clients are happy and always has a smile on his face ready to do whatever design I ask. Everyone is SO friendly and everytime I leave the salon it can turn a really crappy day into a really good day! I am so thankful I found this salon. I've only been coming here for almost a year and I drive the extra 30 minutes every single time because of their hospitality and service, they have a customer for life read more

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Vu was the best, but he recently left to start his own salon in Farmington Hills. I was really bummed and thought I'd have to start my search over again for someone new. I switched to Ashta and she is just as good as Vu! Truly the only tech that can make my gel last more than 2 weeks. I'm always so happy with what she does. FYI- You will need to make a reservation a few days - a week in advance. They book up quickly. read more

I have been a loyal Customer for the past year and a half coming in for shellac toes and dip and manicures like clockwork. This last time one of the girls made my nails super thick and chunky looking and after one week the topcoat started peeling off and the nails were chipping easily. I am a single mother and extremely busy with work and taking care of my child I never had time to stop in to the shop but I called today and texted the manager a picture of my nails. She told me that she will give me a discount that if I had come and told them in the first week they would have redone them? But this is the second week so I only get some type of a discount? How does this make any sense? I am a small business owner if anyone has any kind of an issue that is continuing to get worse why in the world wouldn't I replace or redo the service so that it is satisfactory? Did they lose out on money? I'm the one who lost out because my nails look like shit after one week. It's as if they don't believe this happened in the first week and that's what they're telling me is that I am a liar. I don't appreciate this kind of treatment and I'll take my business elsewhere. It's fine because one of the girls there is so negative and mean, the next one is talking on her phone to her boyfriend literally the entire time she is doing your nails, the bathrooms are filthy. But it's close to my house. They charge you for taking off the dip or shellac also. Horrible don't go there read more

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This place does not sanitize properly. I went in for a full gel set and came out with bumps all over my cuticles. I will never go to this place again. These nail tech people don't care and it's a shame. read more

Obsession Nail & Spa - Nail Salons Near Me - Rochester, Michigan

Nice job on my nails but the staff, especially the woman who runs the front desk and organizes the appointments, is the opposite of friendly. Strange vibe inside like they don't really want you there. Also it doesn't feel or look clean. read more

Worst experience ever! Very unprofessional. My gel manicure and regular pedicure not up to par. Didn't even last a week. Salon seemed very dirty. Prices are higher than most salons. Unfortunately nothing nice to say. read more

I stumbled into this place last night when I was at Pei Wei. I was in need of a desperate pedicure and didn't realize this place was here! I went in and made an appointment for this morning and off I went to get my pedicure since my feet were looking pretty rough from the long dry (and snowy) winter. I love how this place is decorated. It's nicer then most salons in regards to being bland and boring. Really nice chairs, and plenty of murals on the wall. Also, what I loved about the staff is that they were friendly and welcoming. For the first time in a long time I was greeted by name! They used my name the whole time which seems to have made a difference to me. It made it feel personal. After I picked out my polish I was seated in the back which is the pedicure area. The man who did my feet was pleasant and did a good job. My heels were in rough shape, and he got out the cheese grater for me really getting the skin off my feet. I got the hot towel treatment, which I LOVE because it's so relaxing. The place seems to be really busy, as I wasn't expecting to see that many people there at 10 AM when they opened. I figured if I went right off the bat, it might be quieter and less busy. Nope. I was wrong. I was one of 5 gals there waiting for the doors to open! More rolled in 15 minutes later. My entire side of the salon was full by the time 10:30 rolled around. Total price paid for a nice pedicure? $27! That is pretty average but I was really happy with the service and staff here, so I'm a very satisfied customer. Bathrooms here are clean, place is well staffed and overall I will return in the future. Plus, it's close to home. read more

Obsession Nail & Spa - Outside sign - Nail Salons Near Me - Rochester, Michigan

The first time I came here, T was lovely and did my nails very well. I came here the second time (not T), my pedicure was done well but when I got Gel X, it was the worst nail experience ever. The French tips were so thick I almost started fat shaming them. Not the length I kept asking for, not the base color I asked for, and not the shape I KEPT asking for her to shape it to. read more

The salon was filthy...I use to go there years ago and was shocked when I walked in. I moved away and have lived in several areas and this is the dirtiest salon I've encountered. I am disappointed that the owner/staff do not take pride in their store. I will not go back. My nail tech was good although I do find it rude when getting nails done and tech is on the phone having a conversation. read more

I absolutely love Heidi! She does a great job, strong attention to detail, and always has a smile on her face. I give Heidi 5 stars. I have been going to Obsession for seven years. The current management (changed ownership a couple years ago), needs to put emphasis on cleaning. The dust and dirt in the corners, tables & floors is very concerning. I would recommend spending Sunday (now that the store is closed) on deep cleaning. It's important to see your store with critical eyes. read more

The owner Katelyn is rude and there isn't a receptionist to welcome you or check you out. Additionally, I have to book my appointment a month in advance only for to have to wait 15 -20 minutes for her to finish with another client. My manicure looked terrible bc it was so rushed. The dip looks thick and my nail shape is horribly boxy. I am leaving tomorrow but am considering trying to redo my nails after paying $57. I'm really upset by this and I shouldn't of left but I had to rush home since i had to wait 25 minutes after my booked appointment. I know why many of my friends have left this salon. This salon is not what is could be. I want to feel pampered a little not rushed and short changed with a rough manicure. Salon also needs a deep clean. I may not return after this appointment despite going there for over 10 years. read more

I've been getting dip for a while to know when something's off. I don't like leaving bad reviews, but hopefully this will impact some change because what happened was gross. I was seated with a man in the middle of the manicure section. His station wasn't clean. He didn't put a towel down or arm rest and so my hands were on a dirty table during the time. He didn't use a base coat, nor clean up my nails. Just cut, applied color, filed, nicked me a few times with no apology, smacked my hands with the dirtiest fluffy brush to get excess powder off, cured my nails under the light and didn't bother to clean up the edges and then told me to go wash my hands and I was done. My nails haven't stopped burning since I left the appointment. This usually takes 45 min at a minimum when done with care, but I was out of the salon in 20 min. I will say, a lot of the women around me didn't seem to be getting this same treatment - it clearly didn't meet their standard of work. As I was washing my hands, the women working at the station next to me said something along the lines "love the color, almost looks like a woman did it." I think she could tell I was unhappy with the way the service was. I don't see myself going back there at risk of getting placed with him again. Everything about it grossed me out. read more

I am also surprised by these negative reviews. This is my go-to place also. I've been getting great, long lasting pedicures here for years and years. In the last year or two, I started getting Gel manis and they last so long, my nails grow out and break off before I go get them changed. The place is always clean, although sometimes very crowded, and the staff is friendly although they don't all speak much/speak English. There are a couple techs I see regularly that are a pleasure to chat with. I highly recommend Obsessions. I have tried several (4, to be exact) other places and have never found a better, longer-lasting mani or pedi for less. In fact, two other places I went for a gel, the gel peeled right off. read more

I go to Vu. He's the man. Nails ALWAYS on fleek. Seriously, I could be a hand model. Hit up my agent. Probably bc I'm picky. Oh well, I leave happy every time. Gel polish lasts 3 weeks. Good color selection. Wish they labeled them by name not # because I'm a visual person BUT it's not about me. Don't be boujee, give them a try! Here's a crazy idea! If you don't like your nails TRY talking to the owner Kaylyn, it's really weird that she's a completely understanding human being & can solve any problem!!! Never experienced anything like it really, I think they call it "outstanding customer service" I'm probably wrong. Back to Vu, he's the bomb but if he's booked stop trying to finesse my appointments! Go to Heidi... Or Rose... read more

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The worst shellac and manicure I have ever gotten. I had to ask the lady to clip my cuticles more and this is what I ended up with. Guess I will go home and try to make this train wreck of a manicure look better. Pedicures here have been great but I would steer clear of manicures! read more

Obsession Nail & Spa - Shellac manicure - Nail Salons Near Me - Rochester, Michigan

Lily did a great job with my pedi and dip mani. She is very friendly and it is always a pleasure talking to her while she works. Very pleased with her work and great personality! Highly recommend! read more

Obsession Nail & Spa - Dip with tip mani - Nail Salons Near Me - Rochester, Michigan

You're gonna wanna read this lol... I made an appointment at 6:30 and they called me at 5:30 asking if I could come in earlier, that was fine. I got there and they asked me to pick out my colors, I'll dd the picture of what I wanted.... Vs what I got... I wanted French tips with pastel colors for Easter. Kim was my nail tech, and she helped me find the colors (took about 15 minutes). I suggested we didn't do a teal color (bc it's not pastel) and she said it would be fine. We sat down and she started drilling off my previous dip, she kept getting distracted by the game on her phone and drilling my finger instead. It never cut me, but was still uncomfortable. I think it's pretty unprofessional to be playing a game and consistently looking over at it. I arrived at 5:45 and got out at 7:15 (I also don't feel like this was worth $55)the teal finger bothers me so much lol. I should've pushed that I wanted pastel more, so it's not entirely her fault. I try coming here again, just with a different nail tech! (UPDATE 3 days later and the color is already CHIPPING off!!!) read more

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I'm very disappointed, everyone suggested this salon because they did good designs, however when i asked for a pastel pink french tip I got a neon V shaped tip? On top on that they're extremely chunky and thick and I got charged $60. They said it was extra for shaping but I just got a standard shape! I'm really annoyed and disappointed. read more

Obsession Nail & Spa - Reference photo - Nail Salons Near Me - Rochester, Michigan

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This place has the strangest vibe. When you walk to the back for your pedicure with the fancy massage chairs, you are encapsulated with a circular blue sky ceiling, Italian fountain and disco ball. A gentleman performed my manicure and pedicure. He was a quiet type, and we did not converse during the procedure. The facilities were clean and my pedicure was good. The lady at the front desk was filling seats non stop like a full on logistics operations manager. My manicure on the other hand did not last 5 minutes. After sitting in the drying fans, for 2 six minute sessions, I was given the ok to go. When I cautiously opened my car door, the latch received 3 small stripes of pink. Overall, my experience at Obsessions was good, not great. I didn't feel comfortable during my pampering mani-pedi. I may or may not return. read more

Nail tech Vu is the best! I lived in LA and couldn't find anyone nearly as good as him even in Beverly Hills. Make an appointment because this place is the busiest in Rochester. I drive from Bloomfield to get my nails done here and I am happy every single time. I am religious about my nails and some customers here are just ridiculous. The negative reviews are actually mind blowing to me because I have only witnessed customers acting insane- NONE of the staff. They're always professional and nice. If you have to wait five minutes, get over it. There are worse problems in life. I love this salon and highly recommend it !! read more

They always do a good job with my nails! However do not go here if you want to relax at all. Last time I went the girls had a speaker playing obnoxious EDM music. They were also talking about drugs right next to other clients (older women that I'm sure don't appreciate). Far from a relaxing "spa" experience and its always feels crowded and messy at the front tables. I recommend Nancy or Rose. read more

Kim is by far the BEST nail tech I've ever had here. She takes her time and does an amazing job. I will never make an appointment with anyone else. I hope she's here to stay! read more

Obsession Nail & Spa - Dipping powder nails - Nail Salons Near Me - Rochester, Michigan

Sitting here writing this as I'm waiting for my 4:30 appointment as it is now 5:04. Not the first time this has happened. I have acrylics, so I am a regular customer, and this happens every week. My fault, for not switching. read more

Everyone is super friendly & do a wonderful job. This is my go-to place for mani/pedi. My gel manicures usually last more than 3 weeks. They also allow you to bring in your own bottles of wine :) read more

Obsession Nail & Spa - Nails for Tigers Opening Day - Nail Salons Near Me - Rochester, Michigan

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Love this Place! It's clean, it's so cute and I had a great nail service experience. Everyone was friendly and inviting. I'm very particular when it comes to my nails and I left feeling fabulous! I Definitely recommend this place. John Lee was our manicurist and he was efficient and fierce! And very nice! Love! read more

This place is the best!!! I used to get my nails done semi regularly, but recently started getting them done regularly and will never go anywhere else. I go to college 2 hours away, and I have yet to find someone who does a better job than Rose. I leave every appointment not being able to stop looking at my nails because they look SO good! She also takes the time to listen to what I want, and takes her time no matter how difficult of a design I want. She and this nail salon can take my money until the end of time. read more

Obsession Nail & Spa - Nail Salons Near Me - Rochester, Michigan