Dishonest business..I took my friend to get a new phone there. The sales rep said that he was sure…read morethere would be no problem with the service and if there was to just return the phone in 30 days. He gave her a phone without a protective case and said it would come in the mail. The phone did not work. It was worse than the previous Metro PCS phone she had. Upon returning it they CHARGED her a RESTOCKING FEE! THIS PHONE WAS DEFECTIVE!!! YET they charged her. She is disabled and suffered for 2 weeks waiting to get a ride back to return the phone. Very uncompassionate and dishonest situation here..

My salesman Ben Ricardo went over and above to help me find the best products and plans to suit my…read morelife!! He helped me set up everything!! I am so glad I found Ben!! Thanks Verizon!

Terrible customer service. Manager has a bad attitude. Came in to pick up a new iPhone with my…read morenephew that the previous store didn't have, it was already paid for. Two employees, 1 patron being helped. That left one employee that was doing nothing that could have helped us. My husband said something about it that he was just picking up a phone and it was already paid for, she said you can't talk to me like that in my store. Ignorant staff, will definitely be calling Verizon.

Needed to reset our account pin #. Verizon Customer service said go to the corporate Verizon store…read morein Lady Lake with a photo ID and they can do it. . . Saw Hudson at the store he said he could not do it and gave us a customer service number to call. Got home call the number and they said it has to be done in person with a photo ID. . . .call the customer service number again and a different person confirmed that is what has to be done. . . .also the second customer service person confirmed the the Lady Lake store is noted for not being very helpful. For sure don't see Hudson.

My hearing impaired wife was threatened with calling the cops on her when her phone was stolen and…read moreshe attempted in good faith to purchase a new phone. They threw her onto the street and I couldn't find her. We had bought a phone and iPad a few years previously from the store but when she went there for help apparently a male chaperone was required.

This store is the worst, I observed them lie, and conduct fraudulent service; to include outrages…read moreand deceitful fees, as she replaced a damaged cell.. I strongly recommend that you skip this store, and they outrages fees and prices, and go to the Verizon corporate store at 3451 SW college road, ocala, FL.

I had Ms Lyndsey T. To help me with new phone etc Awesome service great store to visit no long…read morelines just great people ready to help I highly recommend this Verizon store Plus they are great to help with family plans AND savings $$ ps. I don't usually bother w reviews

I would appreciate it if you guys updated y'all's hours for the holidays, like the day before…read morethanksgiving. I left work at 4:55, checked y'all's businesses hours which said nothing about closing at 5PM, it had y'all's regular hours 8:30am-7pm. Got there at 5:05pm & the doors were locked, mind y'all, it was 3 other customers & myself that were trying to get in, a lady came outside & said they closed at 5pm due to thanksgiving which makes no sense... So because of y'all not updating your hour i had to drive all the way down there for nothing, i was livid & still am as i'm typing this. Let me also mention that 2 weeks ago when i tried upgrading all 4 lines y'all were charging me $4000 when 3 phones had 1 payment left & my phone has $500 left to payoff which i was willing to pay off. BUT i was able to upgrade 2 phones for less than $350 but separate transactions... ridiculous. Oh & let me also mention how you guys sign us up for things we were never made aware of or even asked for. You guys signed me up for Verizon home device protection without asking & if it wasn't for me checking my bill a few days later after upgrading i would of never knew, i called to cancel & checked a day later & they never cancelled. It's actually still active as of right now, been calling & no one answers!!!

Had to drive all the way to this corporate store because I was getting nowhere with ATT customer…read moreservice. I was told that I would have to call on Monday to speak to a manager to get my concern escalated to the office of the President. Wrong approach. They should have taken my information and had the manager return my call not put that on me. Horrible customer service. When I called I was told the manager doesn't come in until after 10:30. Gee must be nice. I left my phone number and asked for a call back asap. I'm still waiting. Just like I'm still waiting for the supervisor on night shift to call me and help activate my line which I was assured repeatedly would happen last Tuesday night by another supervisor. I'm still waiting on that call. This is not a company that values their customers and if you scratch off the superficial surface this store rises to the same poor customer service I receive from their corporate stores. ATT does not value their customers at all. Not one bit. The store is also not an authorized dealer versus a franchise like one glaringly positive reviewer claims. This is a corporate store, not an authorized dealer. Authorized dealers are the franchise stores. I am in the process of filing a complaint against ATT with the FCC and the BBB.

About two weeks ago I lost access to my Bellsouth email account. This account was assigned to me…read moreabout 30 years ago by AT&T. At the time AT&T did not offer cell service, instead they only offered landline service to homes and businesses. Since then I have stopped using a landline and only have cell service. I have always carried my Bellsouth email from cell provider to provider. And then, for no reason I couldn't get into my email account. Imagine losing access to years of emails sent by people who I love, family and friends who have died, legal letters, warranty information, etc. I called everyone I could think of. No one could help me. I spent 45 minutes on the phone talking to an AT&T rep, a rep from Yahoo, T-Mobile, and my current WiFi provider Comcast. I even went to the Comcast store in Lady Lake. It was there I spoke to a young man who said he once worked for AT&T and perhaps I could get help at an At&T store. I went to the Lady Lake store and was greeted by Mr. D'Alessandro. First thing he asked was do I want to switch to AT&T. I explained I just signed a two year contract with Comcast which included cell service. Now I'm thinking to myself, there won't be any help from this guy, I'm not going to be a sale. But to my surprise and admiration he spent close to an hour with me, trying all kinds of things, until he managed to unlock my Bellsouth email. Not once did he seem put out or annoyed. Nope, he just kept on trying until he fixed my account. For no other reason than he could. I offered him money or lunch, and he refused, commenting that he was glad to help. No reward expected or implied. Look, I see all the complaining. But in my opinion this is an excellent store. When my contract with Comcast/xfinity is over, I'll be calling this office. Xfinity has been a nightmare and if I didn't have a commitment I'd be gone.

Jonal was an amazing employee! I got the help i needed super fast. The process of upgrading my…read morephone was so quick and simple. I really appreciate speed and efficiency when being assisted. Flawless experience! Overly satisfied with my service at this location.

This T-Mobile location Rocks! Curtis in particular is a rep that goes the extra mile. I know…read morebecause he assisted me three separate times and provided outstanding service. Specifically, he diagnosed my issue and problem. Second he provided the alternatives i have to solve the issue/problem. Lastly, he went the extra mile to ensure all my apps, passwords, photos, and settings were correctly transferred from my inoperable phone. Thanks Curits and thanks T-mobile.

I used to have great service and outstanding internet from this company. I dumped them in 2020 and…read morewent to Verizon. The just put some charge on my credit report from 2020 saying I owed them money after 5+ years. How do you fight this kind of dishonesty? Stay away from this company!

I have used T-Mobile for years now my cell service is always good and unlimited, the home internet…read moreworks great weather for streaming or For online browsing . I would definitely recommend them