Steve knows jewelry! Super nice staff. I just stopped in a while back to have Steve look at an old…read morepocket watch and he even took pictures with his cell phone and printed them out so I'd have the serial number etc. I didn't buy anything and he didn't pressure me into any sales pitch. If I were to buy jewelry, I would definitely buy from Steve.

I love Steve and his shop. I get all my jewelry from him because I know he is honest and has good…read moreprices. Every time I go in there, whether Steve is there or not, I get wonderful service. I have so many beautiful pieces from this jewelry store.

Everything went super, and Todd is my wife and mine jeweler from now on!…read moreA wonderful man who believes in the old premise, take care of me as I would like to be taken care of ! I'm a realtor for over 35 years and I believe in the same adage! Great job for everything Todd thanks again!

Fantastic jewelry! One of a kind pieces! Third generation Jeweler!! Still does his GrandFather's…read moredesigns! Vintage pieces!! Loveliest vintage brooches anywhere!! Very awesome place!! You won't be sorry you stopped here!

Great watch repair and very fair price. Will go back whenever I need jewelry. The people are very…read moreknowledgeable.

I will not go anywhere else! Top notch when it comes to customer satisfaction and the simple…read morecomfort of trusting them !

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

Chagrin Fine Jewelry is great! They carry Gold, Silver, Diamonds, Pearls & Antique jewelry. If you…read morewant something custom made the owner will design it. He also does engagement & wedding rings. There is jewelry & watch repair. They will buy gold, platinum & gold coins. It is a family owned business run by husband & wife. They will greet you & help you find the perfect gift or something for yourself.

The owners were very helpful and friendly. My engagement ring had a huge scratch on the bottom…read moreapparently from being sized incorrectly and they replaced the soldering and re-did the rhodium plating, it looks perfect now and they got it back to me in less than a week, excellent service!

We took Mike my ruby and diamond engagement ring that I'd not worn in several years as my knuckle…read moreis bigger these days. He sized it perfectly, built it up, tightened up all the prongs and it's like new - actually better than new! Now he's working on the platinum bands so I'll be able to wear the full set. He listens, has great ideas and is a true pleasure to work with.

I finally was able to emotionally let my moms wedding ring out of my sight, and took it to Saxon…read morejewelers for a repair. Mike realized how much anxiety I had about it so he fixed it amazingly fast. It is more beautiful than I have ever seen it! He did an amazing job on the repair and was able to leave the original hand engraving intact. He asked if I wanted it cleaned really well as it is vintage, from 1950, and I said yes. The price was exactly what he quoted. If I ever need a jewelry repair again, I will absolutely take it there without hesitation. Everything about his store, himself and the work he does, is professional and also personal.

I'm really bummed that I have to update my review in this way. After my first experience here I was…read moreeager to go back when we needed a new set of rings, this time a matching set for myself and my partner. First issue: I wanted my new ring to be close in size to the previous ring I had gotten, and despite emphasizing this several times, Bruce either ignored me or assured me the smaller band would be fine. I don't like it. Second issue: we chose matching raspberry colored stones for our rings. One stone in mine, three in my partners. Over the following two weeks we got several calls asking if we were sure we didn't want to choose something "more masculine" for my partners ring. We told them multiple times that we were happy with the color we had chosen and to go ahead and finish the rings. Third issue: almost two months go by and we have heard NOTHING, despite being told our rings would take no more than a couple of weeks. I finally called them and was told by the woman who answered that the shop had deemed my partners ring "low priorty" because they didnt think we "needed it anytime soon" and hadn't even touched it. She said she would have Bruce call me back the next day to deal with my displeasure. The next day I called an hour before they closed because I still hadn't heard. When I finally got to talk to Bruce he immediately threw the woman under the bus and said everything she had told me was wrong, then proceeded to give me the exact same explanation she had, just more sugar coated. He asked us to come in to the store one more time to confirm what we wanted. Fourth issue: we ended up going to the store as requested and my partners ring still hadn't been touched. Bruce brought out the stones and tried to tell us that they just "couldn't find" two similarly colored stones, so we should settle for the redder (subtext: more masculine) stone as the center of my partners ring. After confirming that the the stone was the same size as the one destined for my ring, I told him to put the darker stone in my ring since the setting would allow light in and make the darker stone appear slightly lighter to match the pinker stones. I also made it clear that I did not appreciate the obvious attempts to subvert our wishes for both of us to have the raspberry colored stones we'd initially chosen. My partner already deals with anxiety and having to constantly reaffirm their choice of stone color was stressful for them. Fifth issue: today we recieved a bill for the ring resizing they did on another ring my partner had purchased there that we had been told not to worry about. All in all, it took us over two months and way too much judging to get an approximation of the rings we wanted. We paid way too much considering the way we were treated, and we won't be returning. If you are anything other than a heteronormative couple looking for variations on a traditional set of rings, I highly advise you to go elsewhere.

The best! Bruce and Susie are amazing to work with. They use a family diamond and worked to…read morecustomize an engagement ring with it, and the end result was better than I can ever had expected! Bruce took the time to sit with my fiance and educate him on the diamonds, so he was fully knowledgable about his decisions. They also made my mother's engagement ring into a beautiful necklace, and used great techniques to help me visualize what it would look like. Again, turned out beautiful and Bruce took the time to help me customize the necklace to exactly how I wanted it. Wouldn't work with anyone else - they are top notch!

I made a purchase online of "Preloved Pandora Shimmering Open Bangle End Caps" where all the…read moreproduct photos showed four Pandora end caps. I was surprised to be shipped only one item. It was very easy to miss the product description the way the product page is set up on the mobile version of the website: the description is below the buy button and not visible unless you scroll all the way to the bottom of the page. The title is "Preloved Pandora Shimmering Open Bangle End Caps," not "Cap," implying the listing is for more than one cap. All of the product photos display 4 caps. You can buy a pair of these caps in new condition for $50 elsewhere, and pre-owned for less than that. Based on the title, photo and price for the listing for this item, I expected to receive the 4 pre-loved Pandora end caps pictured. The listing page for this item does NOT state that this is "estate jewelry" or not returnable. I believe most visitors to this website, like myself, come from a search engine after finding an item they are interested in and would never have a reason to navigate to the pre-loved Pandora page which lists additional terms of sale!! Item-specific terms of sale should be on the product page or easily accessible from the product page. I did read the terms and conditions link from the bottom of the product page, and nowhere on that terms and conditions does it say that Pandora, or for that matter, Estate pieces, are not returnable. On the return policy page, it does say "we do not accept returns on items purchased during promotions or sales," however, I believe an exception should be made in this case because the listing was misleading. The product photo should have ONE end cap and the title should read "Preloved Pandora Shimmering Open Bangle End Cap". I would like to return this product and receive a refund, but have been refused by the shop both times I asked. They said: "It's stated in multiple places on our website that we don't accept returns on any estate pieces, which by definition is any pre-owned jewelry. The return policy states both this and the fact we also don't accept returns or exchanges on pieces that are in a sale or promotion - which Pandora is and is tagged as such." Keep in mind this is for a $38 order. I definitely would not recommend this shop.

I ordered a Lola necklace from Lola and found out that it was sold out. I found it on this…read morewebsite,ordered it and found out it was also sold out here. The communication and customer service was outstanding! I was contacted immediately and was advised that the item was due to be in stock In June. I had ordered it for Mother's Day and I advised Victoria that I would wait as I had no other alternative. I was on the wait list at LoLa and was able to get it on Lola and was offered a prompt, full refund. I felt bad that I was walking away from a business that was so customer service oriented but the timing just didn't work. I hope to be a customer in the future as your efforts will certainly have me looking at you website the next time I am looking for items for my wife. Thank you